Agung Erwan Setyobudi

Greater Jakarta Area, Indonesia Indonesia

Call Center Management Manager

Telecom / Mobile

Telkomsel Call Center by Online (CAROLINE) is the biggest customer service channel at Telkomsel. It has 5 sites at Medan, Jakarta, Bandung, Surabaya and Makassar with 2500 resources. We serve 1,5M inbound call (50K call/day) and 500K outbound call (Telesales, Caring and Retention, Telecollection). We serve any kind of information inquiry, service request, customer feedback/complaint, new postpaid subscription, Card delivery (new and replacement) and even birthday greeting to our special customer. Telkomsel CAROLINE can be accessed by call to : - 133 for Postpaid Customer - 188 for Prepaid Customer - 357 for Partner - +628110000333 while roaming abroad - 08071811811 for Non Telkomsel