"Extreme Customer Service" - Business InSight 2009

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Slides from "Extreme Customer Service" session by Bob Fish, CEO of BIGGBY COFFEE, at Detroit Regional Chamber's Business InSight conference October 27, 2009 at Henry Ford Museum.

Empresariales Educación

Robert “Bob” Fish Co-founder & CEO, Biggby Coffee

Personal History ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

History ,[object Object],[object Object],[object Object],[object Object]

History ,[object Object],[object Object],[object Object]

History ,[object Object],[object Object],[object Object],[object Object],[object Object]

History ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Today ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Today ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Success…depends on ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The first step… ,[object Object],[object Object],[object Object],[object Object]

Favorites… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

PERC ,[object Object],[object Object],[object Object],[object Object],[object Object]

The second step… ,[object Object],[object Object]

7 core values ,[object Object],[object Object],[object Object],[object Object]

7 core values ,[object Object],[object Object],[object Object]

7 core values ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Favorites… ,[object Object],[object Object],[object Object],[object Object]

STEAMED ,[object Object],[object Object],[object Object],[object Object],[object Object]

2008 - 2013 ,[object Object],[object Object],[object Object],[object Object]

Mission and Vision Statements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Culture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Culture ,[object Object],[object Object],[object Object],[object Object],[object Object]

PERC, STEAMED, MISSION, VISION, and CULTURE…Merge  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

PERC, STEAMED, MISSION, VISION, and CULTURE…Merge  ,[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],Social Media

[object Object],[object Object],[object Object],Truth

[object Object],[object Object],[object Object],BIGGBY BOB

[object Object],[object Object],[object Object],[object Object],BIGGBY BOB

[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Favorites…

[object Object],Our three CEOs from Inside the CEO Mind come together to answer your questions in our next session.

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