1. IT Infrastructure Excellence
David Garfit
Major Account Manager

2. The Phoenix Group
Group Overview
• Servo - Specialists in IT Infrastructure
• Phoenix IT Services -Working exclusively with major IT partners
• ICM Continuous Business - Providing Business Continuity
Services
“Listed on the London Stock Exchange with revenues approaching £230m, 3000
customers and 2,400 employees, the Phoenix IT Group is a substantial, well
respected and ambitious player in the UK IT Services market.”
Source : Phoenix IT Website

3. The Phoenix Group
Group Turnover 2007 £M
98
98
101
32
Source: Phoenix IT Group plc
Audited Preliminary Results For the year ended 31 March 2008

4. The Phoenix Group - Servo
Revenue by Service
• Greater than 3000 Customers
3 11 • 1000+ Field Service Engineers
42 40 • Tier 3 Hosting
• 7 Data Centers
• 950 Racks
• 30,000 sq ft

5. Presence and Coverage
Main UK Site
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Note: Does not include distribution or PUDOs

6. Customer Case Studies
Customers

7. Partners
Key Accreditations
• Member of Microsoft UK Partner Council & keynote
speaker
• ASP Provider (SaaS)
• 4 Active Specialisations
• 3rd Largest UK VMware provider and accredited supplier
• In-house and VSP utilisation
• Best practice and WMI inclusion
• 80% of IT Hardware through Servo
• Access to exclusive initiatives e.g. Partners for Growth
• True SI capability with Printing, Storage and Computing
accreditations

8. Partners
Key Accreditations

9. Services Portfolio
Core Services
Servo Group
Vendor Warranty/Repair Service Desk Data Vaulting Disaster Recovery
Field Maintenance and Remote Monitoring Critical application
Support and Management monitoring support Workplace Recovery
Onsite Engineer Support Managed Security Data Replication Relocateable Recovery
Enterprise Server Support Managed Hosting Resilient Storage Mobile Recovery
Software Support Network Management Disaster Recovery E-Mail Recovery
Deskside Support Managed Desktop Application Lifecycle Network Continuity
Technical consulting Managed Resources BCP Planning
Product Supply Managed Projects Voice & Data Networks
Commissioning Virtualisation Network Security
Security Database Management
Cabling Managed Logistics
A complete IT infrastructure service

10. Services Portfolio
Core Services
• Critical Server Management
• Network Management
• Managed Desktop
• Hardware Life Cycle Management
• Hardware Maintenance
• IT Hardware and Software Supply
• Infrastructure Optimisation
• Hosting & Outsourcing
• IT Projects
• Virtualisation
• Storage
• Thin Client

11. Infrastructure Excellence
Servo - Summary
• Full life cycle IT service provider
• Enterprise specialists with wide market scope
• Full UK presence & coverage Manage Discover
• UK based service desks, help desks and call
centres Transition Validate
• Large data centre capacity
• Strong financial performance Protect Design
• Long term relationships with customers and Build
partners
• Impartial and independent

12. Any questions???
Questions?