This is the slide deck I used in my Gurteen Knowledge Cafe Masterclass that I ran for the Ark Group on 10th September 2008 in London.

1. Gurteen Knowledge Café Masterclass Ark Group September 2008

2. The birth of the Gurteen Knowledge Cafe London, September 2002

7. Introductions

9. My Style

13. Business is a Conversation

17. Conversation “A mechanistic and unproductive exchange between people seeking to defend their own views against one another” “A frank exchange of ideas or views on a specific issue in an effort to attain mutual understanding” Debate or dialogue?

20. Dialogue Suppose we were able to share meanings freely without a compulsive urge to impose our view or conform to those of others and without distortion and self-deception. Would this not constitute a real revolution in culture. David Bohm, Physicist

22. Conversation/Questions

23. Gurteen Knowledge Café Process

43. Conversation/Questions

44. Coffee

45. Lets run a Knowledge Cafe

49. The Challenge of Knowledge Sharing What prevents us from sharing our knowledge more effectively? How might we overcome these barriers?

50. Café Conversation How important is the ability to engage in open conversation?

51. Lunch

53. Tips and techniques

60. The tables

71. Conversation/Questions

72. Uses of the Café and alternative formats

73. Uses of the Cafe

75. ISN Knowledge Café The knowledge café has led to a dramatic improvement in terms of inter-team dialog, collaboration and knowledge sharing. Many internal work processes are now being overhauled for the better as a result of these knowledge cafes and we have seen an explosion of new ideas and initiatives on the part of staff at all levels of the organization. Simply put, the knowledge cafe format has empowered all our staff to speak up and take the initiative in ensuring the successful development of the ISN. Chris Pallaris, Chief Editor ISN, Zurich

80. Alternative Cafe Formats

83. Conversation/Questions

84. Coffee

88. Thank you!

89. www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com