2. Enterprise Business Systems / e-business – a part of Electronic
Business Systems
e-business – Use of Internet, IT to support e-commerce, web-
enabled business processes within a networked enterprise
and with it’s customers, business partners
e-business Vs. e-commerce
e-commerce – subset of e-business – buying, selling,
marketing, servicing of products, services, information over
internet
3. Systems that cross the boundaries of traditional business
functions to improve vital business processes across enterprise
Example – Hilton hotel Corp – CRM system (OnQ), a decision-
support tool
Enterprise Application Architecture – A conceptual
framework illustrating interrelationships of cross functional
enterprise applications
5. Enterprise Application Integration (EAI) – Software to connect
e-business applications
Example – IBM and Apple: Global cross-functional Enterprise
systems (Configure-to-order)
Technologies – TIBCO, Oracle Fusion (middleware)
Transaction Processing Systems (TPS) – Process data resulting
from occurrence of business transactions like sales, purchase,
refunds
6. Enterprise Collaboration Systems (ECS) – Enhances
collaboration, communication and coordination among
members of business teams and workgroups
Tools of ECS –
Electronic Communication tools
Example - Email, Voicemail, Fax, Instant messaging, Paging,
Web-publishing
Electronic Conferencing tools
Example – Data conferencing, Voice conferencing, Video
conferencing, Chat systems, Discussion forums, Net meeting
Collaborative work management tools
Example – Calendaring and scheduling tools, Workflow systems,
Knowledge management tools