The 4 E' of an Excellent Leader: Expectations--what you expect is what you get Encouragement: Build up people to build up business Empathy--Conquer apathy with empathy Empowerment--release the power within people. +integrity

1. The 4 E’s of
an Excellent
Leader
Diane Windingland
Small Talk Big Results

2. What is . . .
Leadership?

3. leadership

4. Searching for
Leadership
Google: 503,000,000
Amazon: 88,000 books

5. What is . . .
Leadership?

6. Who are . . .
Leaders?

10. 4 E’s of an Excellent Leader
o Expectations
o Encouragement
o Empathy
o Empowerment

11. E______ Magic phrase:
Can change Help me
understand . . .
Reality!

12. Expectations
What you Expect is what you get!

13. Needs
Improvement

14. Compliment
Criticism
Compliment

15. Compliment
Criticism
Compliment

18. Expectations
Can change
Reality!

19. 100 Airmen
5 Math
Classes

20. Expectations
What you Expect is what you get!

21. Encouragement

22. Encouragement
o Show genuine interest
o Help—model & modify
o Use encouraging phrases
o Show appreciation

24. Thank you!

25. Thank you
for . . .

26. Appreciation should be
specific, deserved and timely!
Include:
1. What the person did
2. The positive impact

27. The Dressed-up Thank You
BE SPECIFIC . . . What did the person do?
• “Thank you for . . .”
• “I really appreciate your help with . . .”
• “I was impressed with how . . .”
• “Without your help with X . . .”
• “I enjoy working with you because . . .”

28. The Dressed-up Thank You
BE SPECIFIC . . . What was the positive impact?
• “We won the account/increased profitability.”
• “Your example inspired others to do their best.”
• “Following your advice helped me be successful.”

29. Your
Turn . . .

30. Who:
What:
Why (positive impact):

31. Encouragement
When you build up people,
You build up business!

32. Empathy

33. Magic Phrase . . .
Help me
understand . . .

34. Empathy
Listen from your heart!

37. • Empty your ego
• Listen Empathetically
• Listen Reflectively

38. Empowerment
Release the power within people!

43. Situational Leadership
• Leaders
• Followers
• Situation

44. Situational Leadership

45. Situational Leadership
Adapted from The One Minute Manager Builds High Performing Teams by Ken Blanchard
The “roller coaster” journey to empowerment: S1S2S3S4

46. Situational Leadership
Adapted from The One Minute Manager Builds High Performing Teams by Ken Blanchard
The “roller coaster” journey to empowerment: S1S2S3S4

47. Situational Leadership
Adapted from The One Minute Manager Builds High Performing Teams by Ken Blanchard
The “roller coaster” journey to empowerment: S1S2S3S4

48. Situational Leadership
Adapted from The One Minute Manager Builds High Performing Teams by Ken Blanchard
The “roller coaster” journey to empowerment: S1S2S3S4

49. Loosen reins
quickly . . .
But not too
quickly!

50. Empowerment
Release the power within people!

51. 4 E’s of an Excellent Leader
o Expectations
o Encouragement
o Empathy
o Empowerment

52. Bonus E
Set a good example by
being a person of
integrity.

53. Values Behavior

54. Integrity

55. Shirk
Responsibility

56. Lie

57. Cruel

58. No integrity

59. o Expectations
o Encouragement
o Empathy
o Empowerment

60. Your Leadership
Opportunity . . .