Implementing a Sustainable Continuous Improvement Process at Andersen Corporation
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Article created with A3 thinking for Target magazine about continuous improvement process and tool at Andersen Corporation
![Which approach should we take in order to continuously improve the process? Kaizen: Continuous and incremental improvement to remove waste, variation and overburden. Teian Kaizen: System used for generating and implementing employee ideas with a special focus on the rate of implementation rather than the dollar value of the ideas. Waste: Everything that is not adding value in the eyes of the customer (think TIM WOOD: Transportation, Inventory, Motion, Waiting, Overproduction, Over processing, Defects) Single Point Lesson: Implementing a Sustainable Continuous Definitions Situation ,[object Object],[object Object],[object Object],Problem ,[object Object],[object Object],[object Object],[object Object],Reflection and analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Improvement Process at Andersen Corporation Situation Objectives Trial solution Situation ,[object Object],[object Object],[object Object],[object Object],Outcomes Resources Didier Rabino, Andersen Corporation ( [email_address] ) David Mann, DMLC ( [email_address] ) Creating a Lean Culture (ProductivityPress.com) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Leaders are teachers: on-going PDCA coaching Supportive Leadership 0. Blank card is retrieved by the employee Card is documented with idea, and expected quantitative result 1. Card placed into idea box 2. Supervisor approves idea. If project, card is placed in Engineer bucket Improvement is structured as a set of experiments LEADER’S ROLE EMPLOYEE’S ROLE THE CONTINUOUS IMPROVEMENT BOARD PROCESS 3. Team selects ideas to do (max 5 on the board) 4. Employee experiments and checks result against plan 5. Idea is adopted and $2 are banked for the team If necessary documents (std work) are updated … Team spends $ for food, party or goodies Focus on own station and gaps in business goals This Way Not There!](https://image.slidesharecdn.com/singlepointciprocessv32pages-12503828497276-phpapp01/85/Implementing-a-Sustainable-Continuous-Improvement-Process-at-Andersen-Corporation-1-320.jpg)
