Breakout 3 social housing & communities - sam pratley
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Breakout 3 social housing & communities - sam pratley
- 1. Sam Pratley Group Head of Business Excellence WM Housing
- 2. Sam Pratley Group Head of Business Excellence
- 3. How we currently interact & communicate with our customers...
- 4. How we recognised that we may need to shift channels...
- 5. Facing the barriers. Those we have overcome and those still ahead...
- 6. Where next? Where do we hope to end up? What are the new opportunities?
- 7. Questions?
- 8. The Game
- 9. Organisation-wide vision for digital by default Implementation journey
Notas del editor
- Traditional off line methods, magazines etc. Passive online channels, websites etc Letters Phones
- Rise of the internet & social mediaRising costs Peers and society /business changes and precedents Still aware of digital exclusion issues, customer behind the curveNot marketing to ‘general public’ in all cases. Social groupings D & E highly represented Usage slowly increasing anyway Need to stay abreast of technology before customers catch up and /or overtake
- Lessons learntGetting buy in from ManagementRecognising that there is a need Cost barriers – value for money, long term savings