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KEYNOTE
Adam Pierno
ASSOCIATE VICE PRESIDENT
ARIZONA STATE UNIVERSITY
Bridging the Brand Gap
Between Engagement and
Experience
PHOENIX, AZ ~ NOVEMBER 17 - 18, 2022
DIGIMARCONSOUTHWEST.COM | #DigiMarConSouthwest
Hi! I’m Adam
@apierno
3
4
5
6
Tesler’s law of
conservation of
complexity
The seamless
experience optimizes
prevention of exits
from transactional
flows
9
Forgot password?
10
Forgot password?
11
12
13
14
Experience
Peak
End
Satisfactio
n
Time
15
How brands connect
goals
Business
Best
customers
16
17
18
It’s not all confetti
20
21
22
23
Thanks!
Adampierno.com
@apierno
Bridging the Brand Gap Between Engagement and Experience - Adam Pierno, Arizona State University

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Bridging the Brand Gap Between Engagement and Experience - Adam Pierno, Arizona State University