2. Introduction:
Listening comes first
Difference Between Hearing & Listening
Definition of Listening & Listening Skills
Importance of Listening Skills
Types of Listening Skills
Effective Listening
Features of Listening
Process of Listening
Techniques of Listening Skills…
Much more
3. The First and the Foremost communication skill that
we learn in our lives is nothing but “LISTENING”
Listening Comes First
LISTENING
SPEAKING
READING
WRITING
4.
5. Difference Between Hearing & Listening…
Hearing:
o Hearing is simply the
act of perceiving
sound by the ear.
o Hearing occurs with
or without your
consent
Listening:
o Listening is an action
where you choose to
actively concentrate on
what you hear.
o In listening your brain
processes the information
into knowledge.
“Listening is not the same as
hearing and hearing is not the
same as Listening.”
6. What is Listening?
The process of receiving,
constructing meaning from ,
and responding to spoken
and/or non-verbal messages;
to hear something with
thoughtful attention.
7. What are Listening Skills?
Listening Skills are
the ways to help you
listen something
more effectively.
8. Importance of Listening Skills
oAn attentive listener stimulates better speaking by
the speaker
oA good listener learns more than an ordinary
listener.
oA good listener learns to detect prejudices,
assumptions and attitudes.
oCommunication is not complete without effective
listening.
10. o Discriminative listening- It involves identifying the difference
between various sounds. It also enables one to differentiate
between familiar and unfamiliar language.
o Active Listening-Active listening is a communication technique
used in counseling, training, and conflict resolution. It requires
that the listener fully concentrate, understand, respond and then
remember what is being said.
11. o Pretense Listening- It involves more hearing than listening. It
means pretending through facial expressions that one is
listening when actually one is not.
o Selective Listening- It involves selecting the desired part of
the message and ignoring the undesired part of the message.
12. Effective Listening…
Effective/Active Listening Is Actively Absorbing The
Information Given To You By The Speaker, Showing That You
Are Interested.
It Can Also Include Providing The Speaker With The Feedback,
By Asking Relevant Questions So The Speaker Knows The
Message Is Received.
13. In active listening, it is important to learn, to summarize and
reflect smoothly, without appearing to mimic or repeat back in
a robotic fashion. Useful phrases are:
"As I understand it, what you are saying is ...."
"So your point is that ...."
15. Benefits of Effective Listening
o Enhances Productivity
o Improves Relations
o Avoids Conflict
o Improves Understanding
o Improves Negation Skills
o Helps You Stand Out
o People Will Appreciate It
16. o Physiological Barriers
1) Hearing Impairment
2) Speaking Thinking Rate
o Environment Barriers
1) Physical Distractions
2) Message Overload
o Attitudinal Barriers
1) Prejudices
2) Preoccupation
3) A Casual Attitude
4) Egocentrism
Barriers To Effective Listening
17. o Poor Listening Habits
1) Faking Attention
2) Listening Only for Facts
3) Avoiding Difficult & Uninteresting Material
19. Features of Listening
oListening is a mental activity.
oIt improves by consciousness and concentration.
oIt is a skill as it can be improved by experience.
oNon-verbal communication also helps in listening.
oListening stimulates speaking.
oListening involves paying close attention to the
sounds that come in way of communication.
21. It refers to the respond caused by sound waves stimulating the
sensory receptors of the ear; it is physical response.
It is the stage at which you learn what the speaker means
“The thoughts and emotional tone.”
1.Receiving
2.Understanding
22. It is important listening process because it
means that as individual added message to the
minds storage bank.
It consists of judging the message in some way.
3.Remembering
4.Evaluating
23. This stage requires that the receiver complete the process
through verbal and/or nonverbal feedback; because the speaker
has no other way to determine if a message has been received.
This stage becomes the only overt means by which the sender
may determine the degree of success in transmitting the
message.
5. Responding
24. Techniques of Listening Skills
oFocus on key-points.
oBeing aware of both verbal and non-verbal messages.
oListen with an open mind.
oAvoid false attention and pretending to listen.
oWait for the speaker to pause to ask clarifying question.
oBe attentive, but relaxed.
26. Be a Whole Body Listener
Brain thinkingEar Hearing
Shoulders Facing
Eyes Looking
Hand Still
Feet Calm
Mouth Quiet
27. Rules of Good Listening
oStop talking
oStop thinking
oRemove Distractions
oDo not let your Mind Wander
oDo not Pre-judge
oBe Patient
oEmpathize with the speaker
