Hospitalit assignment frankfinn salt lake dipankar jana from u1 batch

3. UNIT-7
 SUBMITED BY: -DIPANKAR JANA
 SUBMITED TO:- MR. ROHAN DEY
 BATCH CODE:- U1
 CENTER:- SALT LAKE ,KOLKATA
 YEAR:- 2014-2015

4.  I am specially thanks to dur faculty Mr.
Rohan Dey for allowing us to do those
assignment. He makes us understand a lot of
interesting things. I also thankful to my
parents and my friends .I am very thankful
to all of them for helping me.

5.  The hospitality industry is a part of larger
enterprise known as travel and tourism industry .
The travel and tourism is a vast group of business
with one goal in common providing necessary and
desired products and services to customers and
travelers.
 Hotel is defined by British law as a
place where a bonfire guest receives food and
shelter, provided he s in a position to pay for it and
is in a receivable condition. (Rights of admission
reserved).

6. INTRODUCTION OF THE DOMESTIC HOTEL
HYATT GROUP OF HOTELS
WEBSITE:-http://www.events.hellotrade.com/venue/hyatt-regency-kolkata/
The Hyatt
Regency
Kolkata
is
7
miles
away
from
Kolkata
Airport
and 9
miles away from Kolkata Railway station. The visitors who will stay in this hotel
would get a wonderful chance to get intimate with the nature. Being a 5 STAR BEST luxurious
hotel, it provides most elegant and sophisticated amenities to the guests including twenty-four hour
room service , high-speed internet access, rain shower, outdoor swimming pool, spa treatments, jogging
track, squash courts, beauty salon, club prana spa, fitness center and business event to fulfill all
requirements of organizers . The aim is to make the visitors A~,A’ stay unforgettable and enjoyable one.
Exhibition centre information
Location:- The Hyatt Regency Kolkata is located just 11 km away from Kolkata Domestic Airport. Visitors
can take a car from airport which takes hardly 20 minutes to reach the venue. Howrah Railway station is
located just 15 km away from the destination.
Coverage Area: 36
Fcilities :- The Hyatt Regency Kolkata offers business center, boardroom, meeting rooms which are
facilitated with confidential secretarial services, translation services, courier services, internet access
and a selection of newspapers and magazines. It also provides assistant manager on duty 24 hours,
bakery, chaffer driven cars, express check-out, flower shop, laundry, lobby shop, spa and fitness center,
travel desk, unisex beauty salon, 24-hour room service and café. The venue has luxurious rooms which
provide the facility of separate work area, hairdryer, minibar , 25 inch TV, video on demand, three
telephones speakerphone, high-speed internet access, 24- hour concierge, morning newspaper
,adaptors/chargers upon request etc.

8. GRAND HYATT HOTEL MUMBAI
WEBSITE:-http://www.bharatonline.com/hotels/Mumbai/grand-hyatt-mumbai.php
Grand Hyatt Mumbai is one of the best hotels in Mumbai is seamlessly connected to the Mumbai
Airport. It is located just 10 minutes from the domestic Airport and the Mumbai International Airport
(BOM)T2 terminal, providing convenient access within 30 minutes to south Mumbai via the Bandra-
worlisea link. This 5 star hotel inMumbai is situated 5 minutes away from the business hub of the city-
Bandra kurla complex (BKC).The various popular shopping districts, malls and enter tainment hubs in
mumbai such as Bandra, Lower parel and worli are conveniently located from this luxury hotel. A
contemporary life style destination spread Across 12 acres of greenery in the santa cruz/ kalian area of
Mumbai.

9. HOTEL HYATT IN DELHI
WEBSITE:-http://www.toshalitravel.com/delhi-hotels/hyatt-regency-delhi.html
Conveniently located five star Hotel in Delhi. Hyatt Regency Delhi , one of the finest five star hotels in
Delhi is located in the city’s Central business district, 20 minutes. Drive from Indira Gandhi International
Airport and ten minutes from the Embassies /corporate and shopping hubs. This preferred five star
hotel offers special discount rates and exclusive packages for both business and leisure
Travellers.

10. HYATT HYDERABAD GACHIBOWLI
WEBSITE:- http://www.m.hyatt.com/mt/hyderabad.hyatthotels.hyatt.com/en/hotel/home.html
A fine Luxury hotel in Hyderabad , the hotel is centrally located in the heart of the city’s new financial
district Gachibowli . The hotel is set in acres of naturally beautiful landscape, complete with lush foliage,
natural rock formations, and tranquil water features. Spread over 16 acres, the hotel is located only 20
minutes from Hyderabad International Airport and 20 minutes sought after luxury & business hotels
in Hyderabad.

11. Park Hyatt Chennai
WEBSITE:-http://www.worldpropertychannai.com/asia-pacific-vacation-news/hyatt-hotels-corporation-
park-hyatt-channai-new-hotels-in-india-chennai-hotels-park-hyatt-hyerabad-park-hyatt-goa-resort-and-
spa-peter-fulton-6153.php
39 velachery road, near RajBhavan Chennai, Tamilnadu, India, 600032. Recognised and well
established as one of the top hotels in Chennai. 6.7 Km. from Marina Beach, 11.8 Km. from
Anna International Airport, five multi purpose halls, spa, swimming pool, three in house
Restourants, and award for best international hotel marketing in 2012. Known for the providing
world class hospitality and accommodation, Hyatt Regency Chennai is a five star property
situated in Anna salai, the hotel is just 20 minutes drive from the domestic and international

12. PARK HYATT HOTEL
GOA RESORTS
WEBSITE:-http://www.m.hyatt.com/mt/goa.park.hyatt.com/en/hotel/home.html
Park Hyatt Goa Resort and spa is a 5- star luxury resort in Goa nestled along the pristine Arossim Beach,
just 15 minutes from Dabolim Airport. Set within 45 acres of landscaped gardens with glimmering
waterways and lagoons, the resort combines elegance with distinctive regional character. With its
dramatic architecture, this beach resort in south Goa was conceptualized as a charming Indo-
Portuguese village housing 250 pousada- style guestrooms and suites, each offering a spa- inspired
bathing experience. The resort showcases a selection of exquisite restaurants, including a signature fine-
dining Goan restaurant ,Casa Sarita and Palms, a seafood restaurant on the Beach. Other facilities
include the award-winning Sereno Spa , one of the Largest swimming pools in India , picturesque

13. wedding venues and camp Hyatt for younger guests. The city of Margao is situated
nearby, while the industrial belt ofVerna is 10 kilometers away .History
enthusiasts may enjoy a tour of old Goa or a visit to some of south Goa’s beautiful
ancestral homes. True to the park Hyatt brand, park Hyatt Goa Resort and spa epitomizes
understand luxury and gracious service in an intimate sanctuary, offering guests an
experience that is distinctively inspiring.

15. INTRODUCTION OF CENTARA GRAND
HOTEL & RESORT’S AT CENTRALWORLD
WEBSITE:http://www.event1001.com/hotels/Thailand/Bangkok/centara-grand-at-centralworld/5655/
Centara Grand & Bangkok Convention Centre at Central World: Finally, afully integrated and innovative
hotel, convention venue, retail, and leisure complex ideally situated in the heart of Bangkok!
Centara Grand at Central World, one of the largest in Asia Pacific and featuring 505 luxurious rooms and
suites, is located within the central business district. The hotel features 9 executive floors including one
floor of world Executive club, 9 restaurants and bars including Fifty Five ( an unforgettable outdoor roof
top venue with impressive views across the city skyline), and 5 star-hotel facilities . Bangkok Convention
Centre (BCC),complemented by the Centara Grand and World Ballroom ,is the new stunning landmark

16. On the city’s skyline. The centre’s dynamic
design was inspired by the unique shape of a
“Blooming Lotus” that combines the symbolic
theme of the four elements of life; water, earth,
air, and fire, and together captures the true
spirit of this new Bangkok icon. This state-of-
the-art convention centre offers over 10,000 m2
with ceiling height of 13.5 m. and the ability to
accommodate up to 6,000 delegates in a single
pillar-less environment.

18. CENTARA GRAND
MODUS RESORT PATTAYA PATTAYA
WEBSITE: http://www.hotelthailand.com/chonburi/centara-grand-modus-resort/
Centara Grand Modus Resort Pattaya Pattaya is a 5-star hotel in Wongamart Beach Pattaya. Centara
Grand Modus Resort Pattaya aims to provide a comfortable stay by offering spacious guestrooms with
standard facilities. Guests can enjoy hotel facilities such as Bar/Lounge, Fitness Centre, safe Deposit
Boxes, Spa. Centara Grand Modus Resort Pattaya is a great choice for leisure travelers.
Centara Grand Modus Resort Pattaya is located in Wongamart Beach area of Pattaya. The addresss of
Centara Grand Modus Resort Pattaya is 381 Naklua soi 12, Pattaya 20150, Thailand..

19. CENTARA GRAND BEACH RESORTS
VILLAS KRABI
WEBSITE:-http://www.centarahotelsresorts.com/krabi_hotels.asp
Located directly on the beach at Secluded pai plong Bay, one bay away from the main resort area
of Ao nang, centara Grand Beach resort & villas Krabi naga 500 metre beach frontage with
superbiews of the verdent mestrone for nations that characterize this beautiful part of southern
Thailand. The resort is located 45 minutes from krabi airport, and only a few minutes drive from
the town of nonang, with is extensive range of 34 ...... location krabi

20. CENTARA GRAND
MIRAGE BEACH RESORT PATTYA
WEBSITE: http://www.thgholidays.co.uk/holidayproperty/p7920
The new Centara Grand Mirage Beach Resort Pattya is located on Wong Amat Beach & Naklua Beach,
North Pattya, and is actually built on the original beach front land of the former Central Wong Amat
Beach Resort. Located approximately 10 minutes drive from central pattaya and 5 minutes drive from
north pattaya where you will find many bars & restaurants.

21. CENTARA GRAND AT CENTRAL PLAZA
LADPRAO BANGKOK
WEBSITE:http://www.centarahotelsresorts.com/centaragrand/cglb/index.asp
Get arround conveniently in Bangkok as newly renovated 5-Star centra grand at central plaza
todpraw Bangkok is superb located near the elevated high way system the underground Mas
Repid Transit and BTS sky train. Thereby esuring that any district wihtin the city is very easily
accessible. shopping here is a pleasure.
ADDRESS : 1695 phaholyothin Road , Chatuchak, Bangkok, 9900, Thailand.

22. Centara Grand West Sands Resort & villas phuket is located
on the west coast of phuket and set in 47 acres of land with
500 meters of pristine beach frontage on mai khao beach,
the longest and quietest stretch of beach on the side of the
island. The design focus of the resort is an extensive water
park with 12 waterslides,

23. Including the huge and exhilarating
Boomerang, the super Bowl slide and a lazy
river. Although this part of phuket is
renowned for its extensive areas of natural
and undisturbed beauty, the resort is only 15
minutes away from phuket international
Airport.

24. FACILITIES DOMESTIC INTERNATIONAL
Attached bath room yes yes
Running hot& cold water ,, ,,
hairdryer ,, ,,
Tea/coffee maker ,, ,,
Mini bar ,, ,,
24 hrs room service ,, ,,
Swimming pool ,, ,,
Gym ,, ,,
Golf course ,, ,,
Tennis court ,, ,,
billiards ,, ,,
Beauty salon ,, ,,
Baby sating On request ,,
Airport pickups yes ,,
Poolside service ,, ,,
Laundry &dry ,, ,,
Barber shop ,, ,,
Valet parking ,, ,,
Currency exchange ,, ,,
jacuzzi ,, ,,

27. Introduction to the Housekeeping Department
http://shrikya2002.blogspot.in/2011/01/introduction-to-housekeeping-department.html
Hotel industry is the primary and leading industry in the service sector. It caters
directly to the needs of the customers. When a customer comes to the hotel, the
first thing that he would expect is a clean environment with a pleasant
appearance. It is ensured by the hotel that customers would receive the service as
per their requirements. All the departments play an important role in delivering
the services to the customers.
When it comes to cleaning, it is the housekeeping department in a hotel which is
responsible for the cleanliness, maintenance and aesthetic upkeep of the hotel.
Just as the nomenclature signifies the role of the housekeeping is to keep a clean,
comfortable and safe house. It is an extension of basic home-keeping multiplied to
commercial proportions. Therefore, just as we enjoy keeping a 'Sparkling Home'
for ourselves and guests visit us at home, the housekeeping department takes
pride in keeping the hotel clean and comfortable, so as to create a “Home Away
From Home . At home, it is generally the lady of the house on whom the mantle
or responsibility of housekeeping falls. It is not surprising that this tradition
extends to hotels as well, where the housekeeping department is headed by a
woman in most cases and they are called as “Executive Housekeeper”.
The concept of housekeeping is simple, but when we consider a “house” of
several hundred rooms and numerous public areas, the tasks become gigantic. It
takes a well organized approach and technical understanding to enable
housekeeping in order to cope with the volume of work.

28. REVENUE CONTRIBUTING FACTOR OF HOUSEKEEPING FOR
THE HOTEL
Hotel offer laundry, dry leaning facilities for guest clothes, florist department for decorating the hotel.
Hotel aims to make environment comfortable and offer specialized service to the guest.
Laundry services:- Laundry services work 24/7 in a hotel. It is a one of the most necessary
and trusted service in a hotel . At an average a hotel laundry service process up to 350,000 lbs of
laundry daily . Including that of uniform laundry service, Hotel linen service, Linen rental service and
terry service -24 hour turnaround, Valet dry cleaning and garment cleaning, Double Delivery – Multiple
deliveries in a dry, Household items – shower curtains, blankets, Custom Services- for unique, rapidly
changing needs, Leather and suede cleaning and F&B items – like napkins, tablecloths. The more
efficient laundry service, the more hygienic hotel environment and the more attraction for the guest.

29. Florist Department:- It is well said “Flowers always make people
better, happier and more helpful; they are sunshine, food and medicine
to the soul.” Flowers are widely used for interior decoration; it gives
aesthetic appeal to the ambiance Flower arrangement may be defined
as the art of organizing and grouping together plant materials to
achieve harmony of form, color, and texture. They add cheer, beauty,
life and happiness to the ambiance.
In hotels flowers are used extensively . There are different arrangement
of flower placed on different places. Large spectacular arrangement are
kept in the lobby, restaurant and small arrangement are kept in rooms,
suites. The extent to which flowers are used in hotel interior depends
on the degree of luxury provided. The housekeeper is responsible for all
flower arrangement and their placement in most hotels.

30. STANDARD ROOM LAYOUT

31. SUPPLIES AND AMENITIES WHICH ARE
PRVIDED INA GUEST ROOM
1. On the Bed:- Mattress, Bed sheets, Blankets, Bedspread, pillows.
2. On Bedside table:- Telephone, Intercom directory, Telephone directory,
scribbling pad, Pen-pencil, Ashtray, Flask of water with 2
glasses, Bible, Gita, Quran(on the lower shelf).
3.Coffee Table:- Daily Newspaper, Ashtray, with a match box , Hotel
Magazine.
4.Writing Table:- Writing folder with all stationary like letter heads
Envelope, picture postcard, Air & Train timetable,
Rules and Regulation card. Pen and Pencil.

32. 5.In the Writing Table drawer;- Stapler, Sewing Kit, Paper
Knife, Candle.
6.In the Wardrobe:- Clothe hangers, Laundry bags, Dry
Cleaning and laundry
Slips, Extra Blanket, safety lock, Shoe
Shiner, Shoe Mat,
7.On the Wash Basin:- Wall mounted phone, soaps,
Shampoo Sachets, Tissue
box, Tissue rolls, Gargle glasses,
Shower Cap, Lufa,
Moisturizer, Foam Bath, Astray With
match box,
Magnifying shaving mirror, Shaving
Kit, Tooth Kit, Manicure and
pedicure Kit, inside the Drawer.
8.On the Towel Rack:- 2 hand Towels, 2 face Towels, 2
Bath Towels, 1 bathrow.

34.  My assignment has nearly ended. According to
what i have learnt from this experience,
assignment work enhances our representation
underspanding and creative skills. it help us to
see an object from different angles and also
increases our capability to express our own
views while doing this assignment. I have learnt
many important things which I hope , will
helply in future. Lastly, I enjoyed a lot while
doing this assignment.

35.  http://www.google.com
 http://www.bharatonline.com/hotels/Mum
bai/grand-hyatt-mumbai.php
 http://www.toshalitravel.com/delhi-
hotels/hyatt-regency-delhi.html
 http://www.m.hyatt.com/mt/hyderabad.hya
tthotels.hyatt.com/en/hotel/home.html
 http://www.events.hellotrade.com/venue/h
yatt-regency-kolkata/

36.  http://www.m.hyatt.com/mt/goa.park.hyatt.co
m/en/hotel/home.html
 http://www.event1001.com/hotels/Thailand/B
angkok/centara-grand-at-centralworld/5655/
 http://www.centarahotelsresorts.com/centarag
rand/cgl b/index.asp
 http://www.thgholidays.co.uk/holidayproperty
/p7920
 http://www.centarahotelsresorts.com/krabi_ho
tels.asp

http://www.hotelthailand.com/chonburi/centar
a-grand-modus-resort/

37. THANK YOU