Citizens Designing Cities

WeLive: Citizens Designing Cities
Cities FAB LAB – Diseño en la Ciudad, diseñando la ciudad
25 de Noviembre de 2015, 11:00-12:30
dipina@deusto.es
http://paginaspersonales.deusto.es/dipina
http://www.morelab.deusto.es
WeLive: Citizens
Designing Cities

What is a Smart Sustainable City?
A smart sustainable city is an innovative city that uses
information and communication technologies and other
means (Collective/Citizen Intelligence) to improve
quality of life, efficiency of urban operation and
services, and competitiveness, while ensuring that it
meets the needs of present and future generations with
respect to economic, social and environmental aspects
https://itunews.itu.int/en/5215-What-is-a-smart-sustainable-city.note.aspx

Analytics in the Smart City: Data-
driven decision making

What´s WeLive (I)
A novel We-Government ecosystem of tools (Live) that is
easily deployable in different PA and which promotes co-
innovation and co-creation of personalised public services
through public-private partnerships and the
empowerment of all stakeholders to actively take part in
the value-chain of a municipality or a territory
Open Data Open Services Open Innovation
H2020 project
2015-2017,
Bilbao council involved
http://welive.eu

Why WeLive? (I)
Challenge #1
Current public services are built following an administration-
centric approach which drives into a low usage of those
services.
Need #1
Need to move towards a
more open model of
design, production and
delivery of public services
Need #2
Fostering the collaboration
between citizens,
entrepreneurs and public
administrations

Why WeLive? (II)
Challenge #2
PAs are facing key socioeconomic challenges such as
demographic change, employment, mobility, environment…
plus the squeeze on public finances
Need #1
Need for the modernisation
of PA to maximize the
public service delivered and
local economy
Need #2
Citizens want to transit
from mere consumers of
public services to providers
of those services
Citizens expectations in terms of burden reduction, efficiency
and personalisation are growing…

Why WeLive? (III)
Challenge #3
Cities and territories should be transformed into hubs of
welfare, innovation and economic growth giving place to
Smarter Cities or territories.
Need #1
Need to make a more
efficient management of
resources and be reactive
to socio-economic needs of
their stakeholders
Need #2
Empowerment of
stakeholders is necessary
by incentiving them to take
a more active role
Public-private partnerships and contribution of citizens have to
be fostered to give place a sustainable model of government

WeLive proposes…
Transform the current e-government approach into…
WeLive Open and Collaborative Government Solution = We-
government + t-government + I-government + m-government
We-
All stakeholders
are treated as
peers and
prosumers
t-
Providing
Technology tools
to create public
value
l-
To do more with
less by involving
other players
m-
Utilisation of
mobile tech. for
public services
delivery

How? (I)
Stakeholder Collaboration + Public-private
Partnership 
IDEAS >> APPLICATIONS >> MARKETPLACE
WeLive offers tools to transform the needs into ideas
Tools to select the best Ideas and create the B. Blocks
A way to compose the
Building Blocks into mass
market Applications which
can be exploited through
the marketplace

How? (II)
Citizens
Companies
P. Administration
• Users collaborate in the definition of the digital
identity of the city
• Citizens produce and consume contents (super-
prosumer concept)
• Creation of services exploited by local businesses
• Platform provides the chance to create services
based on user needs, bringing new possibilities
• The interaction with the users enables them to
improve and foster the use of their deployed
sensors in urban areas and open datasets
• Citizens are involved in decision-making

How? (III)
Publish
Mashup&Publish
Get user profile
Get BB metadata
Recommend BB to
user
Co-development
of ideas
Development of
ideas
Open service
layer

Key pillars
Open Data
WeLive provides an open data
toolset which eases to capture,
transform, adapt, link, store,
publish and search for data.
Open Services
WeLive provides an open
services framework based on B.
blocks and app templates. These
will be easily combined to give
place to new services
Open Innovation
WeLive focuses on how to pass
from innovation to adoption, by
democratizing the creation
process and fostering pp
partnership.
User-centric Services
WeLive enables personalization
of public service apps based on
user profile and context though
the Citizen Data Vault, Visual
composer and WeLive decision
engine element.

WeLive Vision/Architecture

Designing the City, i.e. approach for
Designing Publich Service Apps
1 – Agree a common methodology for stakeholders
involvement and scenarios definition
(benchmarking)
2a – Activities execution for insights
gathering – stakeholder consultation
process
2b –Deep analysis of city strategy
and pilot focus, current IT and open
data infrastructure
3a – Scenario #1 definition 3b – Scenario #2 definition
4a – New
public
service #1
4b – New
public
service #2
4g – New
public
service #7
4h – New
public
service #8
5 – Set of building
blocks

Approaches to Involve Stakeholders
Citizens Stakeholders
Press and
mass media
Public
present.
Incentives
Internet
diss.
Awareness
material
1 – Stakeholders and User groups
identification (segmentation)
2 – Stakeholders and citizens
engagement
3 – Stakeholders consultation
process (Activities for insights
gathering)
Worshops
Focus
groups
Question
naire
Idea
Contest
4 – Expectations and insights
extraction (stakeholders view)

“Designing the City” in Bibao with Citizens &
Companies
TOGETHER they explored person-centric INNOVATION
METHODS which help to spot new opportunities for new
Public Service Apps based on the real needs of
CITIZENS/COMPANIES/PUBLIC ADMINISTRATION
On 18 & 24 June citizens/SMEs from Bilbao were invited to
workshop for the design of new public service apps (PSAs) to
enable a more Participative and Sustainable City
• Previously several questionnaires had been issued:
• https://es.surveymonkey.net/results/SM-2RJT9K39/ (citizens)
• https://es.surveymonkey.net/results/SM-S9BKDK39/ (companies)
• https://es.surveymonkey.net/results/SM-PQY9DK39/ (public admin.)

Workshops’ Dynamics
Inspiration Ideation and Service Design Idea Presentation
Project objectives,
philosophy
presented.
Examples of
citizen/stakeholder
driven successful
services in other
cities shown
Separation in groups with
distinct challenges spotted in
questionnaires. Given two
topics per table, FACTS and
IDEAS were produced.
The most voted
IDEAS generated
by teams were
presented.

Ideation and Service Design
Understand the current city and
gather opinions about how it should
be. Expose diverse problems and
reflect about possible solutions.
Experience and co-create through
creative tools that foster idea
generation with citizens
entrepreneurs, companies with
different backgrounds
Design services to enhance city life
and make everybody have good
social and economic opportunities

Focus Group Example: Enhancing Citizens Quality of
Life, Participation

Exemplary Services Conceptualized (I)
“Bilbonergy”
“AuzoNet”
“WikiWhere”
“Neighbourhood
Citizen Voting”

Exemplary Services Conceptualized (II)
1. Neighborhood
Citizen Voting
2. AuzoNet
3. Bilbao
volunteering
4. Bilbonergy 5. WikiWhere
6. PublicSpent
Dashboard

Citizens / Stakeholders as Citizen
Designers
Questionnaires Design workshops Ideas implementation
Questionnaires
to know the
needs of
citizens /
companies /
administration
Education,
employment
Health,
environment
Tourism
Communication
Interaction with
public admin
Deepen in the
real needs of
companies and
citizens in
Bilbao
Service #1
Service #2
Service #3
Service #4

Idea Lifecycle Management enabled by
WeLive Tools

Open Innovation Area (OIA) Support
• Phase 1: co-experience
– Inspire and involve: Allows citizens and companies to point out
needs reports to Public Authorities; Public Authorities to launch
call for ideas (i.e. challenges)
• Phase 2: co-definition
– Idea Generation/Elaboration: Allows citizens and companies to co-
define and elaborate ideas that respond to challenges,
participation and engagement of citizens is promoted by reputation
score
– Evaluation and selection: Allows Public Authorities to evaluate and
select the best ideas

Open Innovation Area (OIA), Visual Composer,
Marketplace, Analytics Dashboard Support
• Phase 3: co-development
– Refinement: Allows the owner of an idea to define
functional, technological and user interface requirements
– Implementation: Interacts with the Visual Composer in order
to let users to comment and rate the co-created mockups of
the co-created public services
• Phase 4: co-delivery
– Monitoring: The idea, linked to artefacts published in the
marketplace, can be commented and their usage monitored
by WeLive Analytics Dashsboard

OIA Use Case
Authenticated user
Civil Servant
Search Ideas
and Challenges
<<macro>>
Resolve task
Manage Challenge
<<macro>>
Manage Status
of Idea
<<macro>>
Manage Idea
<<macro>>
View Ideas and
Challenges
<<macro>>
Endorse
Collaborator
Manage profile
information
View Statistics
Create Idea or
Needs Report
<<macro>>
CitizenBusiness
Representative
Innovator
Academic representative

OIA Authority View

Cities FAB LAB – Diseño en la Ciudad,
diseñando la ciudad
25 de Noviembre de 2015, 11:00-12:30
Dr. Diego López-de-Ipiña González-de-Artaza
dipina@deusto.es
http://www.morelab.deusto.es
Thanks a lot!
www.welive.eu @weliveproject
www.facebook.com/weliveproject

Citizens Designing Cities

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