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Management Team
‘ManagementTeam’isthe generictermusedto describedAccountabilityNodeswithinanorganisationwhichare accountable fordeliveryof Businessas
Usual. This isnot a guide onhowto run departments,orhowto manage BusinessasUsual work– thisguide bowstogoodpractice in the publicdomain.
Instead,itsetout assumptions forhow BusinessasUsual managementfunctionscanwork well withprojects,programmesandportfolios forresourcing,
financingandbenefitdelivery basedonanexample scenario.
Withinthe example scenario, general assumptions includethatManagementTeams runthe Operational side of the businessineachbusinessareaandwill
have:
 a business/operatingplanandrelatedtermsof reference andalevel of autonomy withOperational Performance Targets,Customer
Satisfaction/Revenue Targets
 Corporate InitiativeObjectives,Local InitiativeObjectives
 Resources/Finance toenable thatto happen – includingresourcingprioritisedPortfolioitemswhichare notsponsoredinthe Management
Team’sbusinessarea
 Performance measuresandobjectivesrelatedtotheiroperation
 Challengestoaddresstosustain/improve performance
 Accountabilityforbenefitsoutof projectstheySponsor withinlocal Portfolios (whichmaybe referredtoforthe organisationasSub-Portfolios)
and forbenefits outof projectstheydonotSponsor(Corporate Projects,Projectsled bysiblingManagementTeams)
Page 3
In Corporate Portfolios, the PortfolioDirectionandProgressGroup might
workwithseveral separate ManagementTeams –as illustratedinthe first
line of the diagrambelow. However,fortheirownareaSub-Portfolios,
ManagementTeams will carryout the rolesof PortfolioDirection Group
and maycarry out or delegate ProgressGroupresponsibilities.(Please see
the Portfolio guide formore information).
In bothcases,it isassumedthatprojectand programmescollaborate with
Team Leaderswithinthe ManagementTeamdepartmentfordaytoday
resource allocationandbenefitdelivery (unlessthisiscentralisedcapability
or carriedout by the ManagementTeamleader.
ManagementTeams maysupportseveral portfoliotypes,fromdaytoday
Businessas Usual (whichmayinclude project-like workdeliveredto
supportprojects,orasset/ product developmentworkdirectlytointernal
customers) tooperational improvementandlocal innovation,tocustomer
facingportfolios - inadditiontothe corporate change portfolio. Whether
or not a Project,these itemsclearlyconsume resources (staff,consumable
materialsandallocationof equipment/plantandmachinery etc.) andhave
a priorityforfinancesandshouldperhapsbe listedwithinanOperations
Portfolio.The detailsof howthese itemsare managedare notinscope for
thisguide,butthe resource usage,demandandallocationdatashould
aggregate withthe Core Data Model so that an overall picture of all
demandvssupplyvscommitmentscanbe seen.
Resources
Discussionof Resource ManagementandProjects Resource ManagementwithExcel andhalf adayper week
AndResource Management- challengesforprojects
Page 4
Assumptions– Resourcing
A keyaspectto ManagementTeamsandtheirrelationtoPortfoliosis Resource Management.
Effective Resource Managementis essentialforgoodgovernance of achange portfolio,programmesandprojects.Atit’score isensuringthatthe
appropriate capacityandcapabilityisavailableatthe righttime.
It involves:
 Assignmentsof people torolesare matchedtosignificance,urgencysensitivityandare
motivatinganddevelopmental
 Making sure there iscapability,capacityandfacility (space,equipmentetc.) via
developmentoracquisition/disposal,copingwithholidays,absencesandsecondments etc
 Prioritising- Decidingwhat’simportantanddeployingthe rightresources,ensuringwe get
the greatestvalue
 Monitoringchanges.Resource demandvssupplydoesnotstaystatic – it needs
maintaining.Successionplanningandmanagement
 Translatingbudgetsintopermanentheadcount /contractors/ consultants tomanage
within
Some resourcesmaybe dedicatedtoprojectsandprogrammes,sharedwithBAUactivities,procuredexternallyorhiredspecificallyforspecialistroles.
Teamsmay be entirelyin-houseorinclude external suppliers,contractors,consultantsandpartners. Shorttermresourcesmaybe usedtobackfill people
withinaBusinessUnitwhojoina projects/programme temporarily.
In relationtoportfolios,projectsandprogrammes,ManagementTeamsmaysupport:
Page 5
 Work planninginsome form- i.e.allocatingaperson(from,to, level of effort),taskingateametc.
 Estimatingeffortandre estimatingtocomplete –whichmaybe professionalisedthroughmetrics
 SupplierManagement - SuppliersmayprovideresourcesordeliverablesmanagedbyaManagementTeam
 Resource Allocation - ProjectteamsandDeliveryteamleadscollaborate toagree resource allocations,and
of course to manage withinthem
 Future demandplanning
Periodically,Managementteams:
 Reflectonwhatresource hasbeenspentvswhat wasallocated,escalate usage issuesbeyondthem
 Reviewnew/changed/future demand, Confirmresource allocationsinline withpriorities
 Compile escalationswhere demandscannotbe metwithincapacity(resources/finance)
 Deal withresourcingissues(quality,lessons,acquisition/development,disposal)
 Implementdecisions receivedfromhigherlevelsof authority
ManagementTeams will decide toorganise theirresourcesintofunctionalgroupingsorsetupmulti-disciplinaryteamstoexpedite theirbusinessplan. For
example, thismaymeanthe formationof customerfacingteams,andservice teams–eachof which will have itsowntermsof reference and istherefore
anotherAccountabilityNode (withinthe Operationsdomain). Inadditiontotraditionalprojectsandtypical BusinessasUsual service levels,organisations
may alsodeliverinaprojectlike waybutthroughfocuseddeliveryteams,tostakeholdersviaproductorassetmanagers.The ManagementTeammaybe
organisingformosteffectivedelivery,and/or the mosteffective customerservice.The ‘project’constructmaybe the wrongwayto deliverthe besteffect
or accountability.Shouldthisworkbe recognisedinthe ProjectDomainorisit inBusinessasUsual?
Where people are notdedicatedtoone thing,their reportinglinesmustbe clearacrossmatrix assignmentstowelldefinedauthoritieswithinresponsibility
and accountability.Whereteamsare formedtodelivercustomerproduct/assetservice andprojectassignments,itisvital to the Core P3MData Objectives
to have a commonresourcingmodel sothat product,service andprojectrequirementscanbe prioritised/accommodatedfor projectmanager,product
manager,service managerandcustomersforthe ManagementTeamsresources.
A diligentManagementTeamwill maintainaresource allocationmodel toshowwhere capacity(people!)isdeployedinaccordance withprioritysuchthat
if higherprioritiesemerge forlimitedresources,sensible conversationsaboutimpactcanbe undertaken.
Thisenables:
1. The BusinessAreatohave confidence itcanhit itsbusinesstargetswiththe manpowerithasallocated
Page 6
2. The Change sponsors to have confidence itcancommitto objectives/deliverables/benefitswithconfidence of itsresource allocation
3. Seniorleadersandmanagers tosee the deploymentof runthe businessvschange the businesscommitmentsandintervene inacontrolledway
where necessary
The nature andcomplexityof the Resource Allocation model willdependonthe controlsneeded.Forexample,forlongrange visibility –highlevel datamay
be needed.ForMediumterm – a skill-basedanalysis.Immediate term –specific
people.
In additiontothis,tobe muchuse the model needsmaintaining –whichmeansall sourcesandtoolsusedtocollectthe data needaggregation(atleast
periodically).Totrack actual use vs intendeduse,actual time spentneedstobe collectedorestimated.
Page 7
Time scale isalsoa concernfor managingresources butmaybe a matterof
culture more than specificorganisation.
For example,thereislittlepointinschedulingaspecificperson3months
ahead,butit mightbe importantto estimate demandfortheirskill groupto
be able to acquire or dispose of resourceswithalittle notice. Thiswill have
implications forhowManagementTeams needresource requirement
forecastsfromprojects,programmes, salesteamsandothersourcesof
resource demand (e.g.BAUworkstreamowners - service managers,product
/ assetmanagersetc.).
Some individualsmaydeveloptheirownrulesof thumb. Forexample:
- 6-12 weeks horizonforspecificpeople to show holiday/ trainingknown
work, maybe 52 weeks for rare andinflexibleresources,
- 12-26 weeks for generic resources plannedat 17days Per CalendarMonth
availability
- onlythe mostsignificant40% of resources need to be tracked
- any allocationsover60% are a danger sign
For small organisationswithafewManagementTeamssupportingsome
projects,thismaynot be an issue.However,whenthere are several
ManagementTeamssupportingmanyprojects –it makessense tolookat a
technologysolutiontobringcoherence tothe resource allocationoperation.
However– if there are specificlocal needsfortools,itmaybe impractical touse one toolset.
Term Comment
PAST Status,spend,targetattainment,operational andchange
performance
NOW Committed.Inprogress.Resources/Finance Allocated.
Cannotbe easilychanged
NextPeriod To be committed. Mustbe demonstrablyachievable.
Resources/Finance beingAllocated.Canbe changed
NearTerm Likelyachievable withinthe horizon.Tobe committed.
Resources/Finance approachbeingconfirmed.Canbe
changed
Mid Term Feasible toachieve withinthe horizon.Notcommitted.
Resources/Finance approachbeingformulated
uncertain.Flexible,alignedtofinance –may be a realistic
operatingmodel tomeetobjectives
Long term Achievabilitywithinthe horizonmaynotbe known.Not
committed.Resources/ Finance uncertain/unknown.
Flexible –maybe a tentative operatingmodel tomeet
objectives –withstrategicsuccessesandexpansionplans
builtin
Page 8
Resource AllocationProcess Assumptions
The fundamental operational processtoallocate resourcesfromone teamto
anotherisbasedon the followingassumptions:
1. Someone (withauthority/funding) hasademandforresources(people!).
2. Demandisexpressed inaplan’,ina formthat can be collatedwithothers
3. Once collated, demandcanbe aggregated
4. The “owner”of the resource can see demanditemsandcan allocate
resource inaccordance withpriority.Allocationsare agreedinprincipleand
reviewedoverall.
5. Allocations are confirmedorescalationshappen toresolve issues/
contention.(Itshouldalsobe notedthatthisprocessmaybe politicallychargedand
may be subjecttoemotional aswell aslogical justificationsof resourcesdemand
and value of returnspromised.)
6. Progresshappensand/ or prioritieschange.“Plans”are updated.
7. Goto 1
There are of course IT systems thatmay or may not be suitable fora givenscenario.The importantelementisthe aggregateddatatoenable visualisationof
the situationanddecisionstobe made (whethermade byhumansor usingAItoolsinthe future).
Page 9
Agenda – Resourcing Review
To maintainbalance acrossChange PortfoliosandOperational commitments,inourexamplethe
ManagementTeamperiodicallycollatesoverall resource demands andcentrallyreviewsallocations
and theiralignmenttocurrentandfuture priorities.A reviewof historical consumptionvs past
allocationandplanneddeploymentvsfuture allocationare waystoconfirmpriorities have been and
will be implemented.The example ResourcingReviewAgendaprovidedhere covers:
 Reviewof Risks/Actions/Assumptions/Issues/Decisions/Dependencieslasttime,and
escalationsfromPortfolioGroupsandotherstakeholdergroups
 Reviewof spendvsallocation–discussionof issues/actions
 Reviewof newresource requests –are there anykey/ newitemstobe prioritised?
 Reviewof the portfoliosinpriorityorder
 Supplydevelopment –acquisition,transfer,training/development, re-skill/conversion,
disposal etc.PotentialforEfficiencysavingsandCostReductions?
o SuccessionPlanningandSingle Pointsof Failure inthe Portfolio
o Scarce Resource andbottlenecksinthe Portfolio
o Supply-chainforResources(Contractrenewals,on-boardnewspecialistsupply-
routes,etc)
 Escalations– to sendback to PPGor OperationsGroupLeadership (please note –these shouldonlybe mattersthancannotbe resolvedduringthe
Resource AllocationProcess.
Page 10
Agenda – BenefitsReview
While itmaybe withinthe role of a Programme tomanage benefit
enablementtowardsrealisation, ManagementTeamsare responsible for
businessoperations,andare responsiblealsoforbusinesschange andbenefit
realisationachievement.
For ‘Change’initiativeswithintheirdomain,ManagementTeamscarryout
the role of the PDG (andmay carry out the PPG role too – or delegate it) for
theirBusinessUnit.
There may alsobe projectsandprogrammesthat are sponsoredoutsidethe
ManagementTeam’sbusinessunityetstill require supportforbenefit
realisationandbenefitvaluerealisation. Forexample, the HRDirectorhas a
programme to advance Innovation Management(underthe HR Portfolio)
whichmay have a technologycomponentthe ITDirectorsupports with
resources.The IT Directormayalso use the solutionandbe expectedtoshow
benefitsfromitintheirdomain.Hence the ITDirectorisprovidingsupportfora Portfoliosponsoredoutside theirbusinessunit.
Hence it isstronglyadvisedtoManagementTeams toinclude asectiononObjective ProgressandBenefits withinManagementTeamReviewstoenable
themto account forbenefitsafterprojectdeliveries.The example providedherecovers abenefitreviewforthe ManagementTeam’sbusinessunitforall
portfoliosthatitisserving:
 Reviewof Risks/Actions/Assumptions/Issues/Decisions/Dependencieslasttime,andescalationsfromPortfolioandotherStakeholderGroups
 Resource status(if the meetingsare BenefitReviewandResource Revieware separated)
 A statusreviewonthe Portfolioitemswithinthe sponsorshipof the ManagementTeam
 A reviewof overall efficiencyandeffectiveness –issues/lessonsarisingfromthe portfolios
 Benefitprogress/forecast – are there escalatedissues,assurance concerns,decisionstobe made.Thiswouldaddressmatterslikestatusonre-
engineeringof behaviours - disincentivisingoldbehavioursandincentivisenewonesandthe consequential reportingof incentiveflows –some
ceasingandothers – some temporary – startingand rampingup.
 Communicationssummary –whatescalationsneedtobe sharedwithPPG/Operationsgroup(if any)
Naturally thisprocessisbestcarriedoutin harmonywithFinancial,Portfolio,ProgrammeandProjectcyclessothatdata isreliable.
Page 11
MI Implication
The followingdefinitionsprovide the informationsourcesforthe ResourcingandBenefitsAgendasabove.Please note thisrepresentsthe supplierside of
the resourcespicture andthe customerside of the benefitspicture thatmayalso appearinPortfolioProgressGroupagendas:
Title Purpose Content
Both Resourcing and BenefitReview
RAID To enable trackingof Risks/Actions/
Assumptions/Issues/Decisions/
Dependencies aroundthe portfolioaround
the ManagementTeam
Compliance
Report
Exceptionsfromwithinthe portfoliowhere
due processor standardhas not been
followedtoa degree thatwarrants
resolutionatthe ManagementTeamlevel
Ad hocanalysis,e.g. Resource requirementsincorrect,resource allocationoutof
date,benefitstatusoutof date
There may be continual opportunitiesforprocessimprovement–to enhance use of
or replace proceduresformaximumoverall results.Sometimespeoplebenefitfrom
trainingandincentivisingordiscipliningandsometime bonussesforinitiativesto
amendor replace acceptedprocedures.
However,asdata iskeyto decisionmaking,shouldissuespersist, the datamatter
shouldbe escalated.
Resourcing
Time Spendv
Allocationv
Planned
Report
To enable exceptionreportingtoidentify
whenportfolioitemsare notconsuming
theirallocatedresources(more orless)
Tabularresource data.
Spend(actual time – fromtimesheet/estimate sheets).Allocation.Level of effort
perperiodperclass of resource allocated.PlannedLevel of effort needed.Variance
calculationsandindicators
Page 12
Quality Indicatorof the percentage resource
allocationspentondealingwith internal
Qualityissues
Whilethisis a matter for delivery management it can provideunderstandingof
localisedoverspending.Mayneed to be supported withattendant issuereports.
Delivery
Efficiency
Indicatorof the estimatingaccuracy,
comparingestimatingtoactual
performance.
Whilethisis a matter for delivery managementit can provideunderstandingof
localisedoverspending.Mayneed to be supported withattendant issuereports.
Resource
PlanReport
Expressionof needfromCustomer,
Corporate and OperationsPortfolioitems.
Tabularresource data.
Allocation.Level of effortperperiodperclassof resource allocated.PlannedLevel
of effortneeded.Variancecalculationsandindicators
Benefits
Portfolio
Review
Statuson KeyStrategicObjectives(Progress,
RAID).StrategyChanges(linktostrategic
directionfromPDG).Environmentchanges.
Ad hocanalysisViathe PortfolioRegister,e.g.
Update from PDG, OperationsGroup,relevantnews/events,CommentaryonKey
StrategicObjective status,Key relevantRAIDreviewitems
Benefits
Report
PerPortfolioitem
 Benefits
 (Stakeholder) Satisfaction(Scores)
 Confidence (Indicators)
 Trendalerts
Keyelements:
BenefitProgress,Forecastandperformance –fromthe PortfolioBenefits
realisationplans- Mainbenefits,scale of impact,profile,measurementmetrics.
Please note:BenefitManagement ispartof programme management,hence not
coveredindetail here. The BenefitsReviewprovidesManagementTeam
checkpointtoenable ittobe Accountable above itsBusinessChange Managers
withinthe businessforbenefits enabledby projectsthatmayor may not be led
inside the ManagementTeam’sbusinessunit.
Resources
Thissectioncontainslinkstodetailedpresentation/backup material tothe narrative above
Page 13
ManagementTeams and Example MI are available uponrequest.

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Core P3M Data Model and Business Integrated (P3M) Governance – Management Teams

  • 1. Page 1 This work is licensed under a Creative CommonsAttribution-ShareAlike 4.0InternationalLicense.
  • 2. Page 2 Management Team ‘ManagementTeam’isthe generictermusedto describedAccountabilityNodeswithinanorganisationwhichare accountable fordeliveryof Businessas Usual. This isnot a guide onhowto run departments,orhowto manage BusinessasUsual work– thisguide bowstogoodpractice in the publicdomain. Instead,itsetout assumptions forhow BusinessasUsual managementfunctionscanwork well withprojects,programmesandportfolios forresourcing, financingandbenefitdelivery basedonanexample scenario. Withinthe example scenario, general assumptions includethatManagementTeams runthe Operational side of the businessineachbusinessareaandwill have:  a business/operatingplanandrelatedtermsof reference andalevel of autonomy withOperational Performance Targets,Customer Satisfaction/Revenue Targets  Corporate InitiativeObjectives,Local InitiativeObjectives  Resources/Finance toenable thatto happen – includingresourcingprioritisedPortfolioitemswhichare notsponsoredinthe Management Team’sbusinessarea  Performance measuresandobjectivesrelatedtotheiroperation  Challengestoaddresstosustain/improve performance  Accountabilityforbenefitsoutof projectstheySponsor withinlocal Portfolios (whichmaybe referredtoforthe organisationasSub-Portfolios) and forbenefits outof projectstheydonotSponsor(Corporate Projects,Projectsled bysiblingManagementTeams)
  • 3. Page 3 In Corporate Portfolios, the PortfolioDirectionandProgressGroup might workwithseveral separate ManagementTeams –as illustratedinthe first line of the diagrambelow. However,fortheirownareaSub-Portfolios, ManagementTeams will carryout the rolesof PortfolioDirection Group and maycarry out or delegate ProgressGroupresponsibilities.(Please see the Portfolio guide formore information). In bothcases,it isassumedthatprojectand programmescollaborate with Team Leaderswithinthe ManagementTeamdepartmentfordaytoday resource allocationandbenefitdelivery (unlessthisiscentralisedcapability or carriedout by the ManagementTeamleader. ManagementTeams maysupportseveral portfoliotypes,fromdaytoday Businessas Usual (whichmayinclude project-like workdeliveredto supportprojects,orasset/ product developmentworkdirectlytointernal customers) tooperational improvementandlocal innovation,tocustomer facingportfolios - inadditiontothe corporate change portfolio. Whether or not a Project,these itemsclearlyconsume resources (staff,consumable materialsandallocationof equipment/plantandmachinery etc.) andhave a priorityforfinancesandshouldperhapsbe listedwithinanOperations Portfolio.The detailsof howthese itemsare managedare notinscope for thisguide,butthe resource usage,demandandallocationdatashould aggregate withthe Core Data Model so that an overall picture of all demandvssupplyvscommitmentscanbe seen. Resources Discussionof Resource ManagementandProjects Resource ManagementwithExcel andhalf adayper week AndResource Management- challengesforprojects
  • 4. Page 4 Assumptions– Resourcing A keyaspectto ManagementTeamsandtheirrelationtoPortfoliosis Resource Management. Effective Resource Managementis essentialforgoodgovernance of achange portfolio,programmesandprojects.Atit’score isensuringthatthe appropriate capacityandcapabilityisavailableatthe righttime. It involves:  Assignmentsof people torolesare matchedtosignificance,urgencysensitivityandare motivatinganddevelopmental  Making sure there iscapability,capacityandfacility (space,equipmentetc.) via developmentoracquisition/disposal,copingwithholidays,absencesandsecondments etc  Prioritising- Decidingwhat’simportantanddeployingthe rightresources,ensuringwe get the greatestvalue  Monitoringchanges.Resource demandvssupplydoesnotstaystatic – it needs maintaining.Successionplanningandmanagement  Translatingbudgetsintopermanentheadcount /contractors/ consultants tomanage within Some resourcesmaybe dedicatedtoprojectsandprogrammes,sharedwithBAUactivities,procuredexternallyorhiredspecificallyforspecialistroles. Teamsmay be entirelyin-houseorinclude external suppliers,contractors,consultantsandpartners. Shorttermresourcesmaybe usedtobackfill people withinaBusinessUnitwhojoina projects/programme temporarily. In relationtoportfolios,projectsandprogrammes,ManagementTeamsmaysupport:
  • 5. Page 5  Work planninginsome form- i.e.allocatingaperson(from,to, level of effort),taskingateametc.  Estimatingeffortandre estimatingtocomplete –whichmaybe professionalisedthroughmetrics  SupplierManagement - SuppliersmayprovideresourcesordeliverablesmanagedbyaManagementTeam  Resource Allocation - ProjectteamsandDeliveryteamleadscollaborate toagree resource allocations,and of course to manage withinthem  Future demandplanning Periodically,Managementteams:  Reflectonwhatresource hasbeenspentvswhat wasallocated,escalate usage issuesbeyondthem  Reviewnew/changed/future demand, Confirmresource allocationsinline withpriorities  Compile escalationswhere demandscannotbe metwithincapacity(resources/finance)  Deal withresourcingissues(quality,lessons,acquisition/development,disposal)  Implementdecisions receivedfromhigherlevelsof authority ManagementTeams will decide toorganise theirresourcesintofunctionalgroupingsorsetupmulti-disciplinaryteamstoexpedite theirbusinessplan. For example, thismaymeanthe formationof customerfacingteams,andservice teams–eachof which will have itsowntermsof reference and istherefore anotherAccountabilityNode (withinthe Operationsdomain). Inadditiontotraditionalprojectsandtypical BusinessasUsual service levels,organisations may alsodeliverinaprojectlike waybutthroughfocuseddeliveryteams,tostakeholdersviaproductorassetmanagers.The ManagementTeammaybe organisingformosteffectivedelivery,and/or the mosteffective customerservice.The ‘project’constructmaybe the wrongwayto deliverthe besteffect or accountability.Shouldthisworkbe recognisedinthe ProjectDomainorisit inBusinessasUsual? Where people are notdedicatedtoone thing,their reportinglinesmustbe clearacrossmatrix assignmentstowelldefinedauthoritieswithinresponsibility and accountability.Whereteamsare formedtodelivercustomerproduct/assetservice andprojectassignments,itisvital to the Core P3MData Objectives to have a commonresourcingmodel sothat product,service andprojectrequirementscanbe prioritised/accommodatedfor projectmanager,product manager,service managerandcustomersforthe ManagementTeamsresources. A diligentManagementTeamwill maintainaresource allocationmodel toshowwhere capacity(people!)isdeployedinaccordance withprioritysuchthat if higherprioritiesemerge forlimitedresources,sensible conversationsaboutimpactcanbe undertaken. Thisenables: 1. The BusinessAreatohave confidence itcanhit itsbusinesstargetswiththe manpowerithasallocated
  • 6. Page 6 2. The Change sponsors to have confidence itcancommitto objectives/deliverables/benefitswithconfidence of itsresource allocation 3. Seniorleadersandmanagers tosee the deploymentof runthe businessvschange the businesscommitmentsandintervene inacontrolledway where necessary The nature andcomplexityof the Resource Allocation model willdependonthe controlsneeded.Forexample,forlongrange visibility –highlevel datamay be needed.ForMediumterm – a skill-basedanalysis.Immediate term –specific people. In additiontothis,tobe muchuse the model needsmaintaining –whichmeansall sourcesandtoolsusedtocollectthe data needaggregation(atleast periodically).Totrack actual use vs intendeduse,actual time spentneedstobe collectedorestimated.
  • 7. Page 7 Time scale isalsoa concernfor managingresources butmaybe a matterof culture more than specificorganisation. For example,thereislittlepointinschedulingaspecificperson3months ahead,butit mightbe importantto estimate demandfortheirskill groupto be able to acquire or dispose of resourceswithalittle notice. Thiswill have implications forhowManagementTeams needresource requirement forecastsfromprojects,programmes, salesteamsandothersourcesof resource demand (e.g.BAUworkstreamowners - service managers,product / assetmanagersetc.). Some individualsmaydeveloptheirownrulesof thumb. Forexample: - 6-12 weeks horizonforspecificpeople to show holiday/ trainingknown work, maybe 52 weeks for rare andinflexibleresources, - 12-26 weeks for generic resources plannedat 17days Per CalendarMonth availability - onlythe mostsignificant40% of resources need to be tracked - any allocationsover60% are a danger sign For small organisationswithafewManagementTeamssupportingsome projects,thismaynot be an issue.However,whenthere are several ManagementTeamssupportingmanyprojects –it makessense tolookat a technologysolutiontobringcoherence tothe resource allocationoperation. However– if there are specificlocal needsfortools,itmaybe impractical touse one toolset. Term Comment PAST Status,spend,targetattainment,operational andchange performance NOW Committed.Inprogress.Resources/Finance Allocated. Cannotbe easilychanged NextPeriod To be committed. Mustbe demonstrablyachievable. Resources/Finance beingAllocated.Canbe changed NearTerm Likelyachievable withinthe horizon.Tobe committed. Resources/Finance approachbeingconfirmed.Canbe changed Mid Term Feasible toachieve withinthe horizon.Notcommitted. Resources/Finance approachbeingformulated uncertain.Flexible,alignedtofinance –may be a realistic operatingmodel tomeetobjectives Long term Achievabilitywithinthe horizonmaynotbe known.Not committed.Resources/ Finance uncertain/unknown. Flexible –maybe a tentative operatingmodel tomeet objectives –withstrategicsuccessesandexpansionplans builtin
  • 8. Page 8 Resource AllocationProcess Assumptions The fundamental operational processtoallocate resourcesfromone teamto anotherisbasedon the followingassumptions: 1. Someone (withauthority/funding) hasademandforresources(people!). 2. Demandisexpressed inaplan’,ina formthat can be collatedwithothers 3. Once collated, demandcanbe aggregated 4. The “owner”of the resource can see demanditemsandcan allocate resource inaccordance withpriority.Allocationsare agreedinprincipleand reviewedoverall. 5. Allocations are confirmedorescalationshappen toresolve issues/ contention.(Itshouldalsobe notedthatthisprocessmaybe politicallychargedand may be subjecttoemotional aswell aslogical justificationsof resourcesdemand and value of returnspromised.) 6. Progresshappensand/ or prioritieschange.“Plans”are updated. 7. Goto 1 There are of course IT systems thatmay or may not be suitable fora givenscenario.The importantelementisthe aggregateddatatoenable visualisationof the situationanddecisionstobe made (whethermade byhumansor usingAItoolsinthe future).
  • 9. Page 9 Agenda – Resourcing Review To maintainbalance acrossChange PortfoliosandOperational commitments,inourexamplethe ManagementTeamperiodicallycollatesoverall resource demands andcentrallyreviewsallocations and theiralignmenttocurrentandfuture priorities.A reviewof historical consumptionvs past allocationandplanneddeploymentvsfuture allocationare waystoconfirmpriorities have been and will be implemented.The example ResourcingReviewAgendaprovidedhere covers:  Reviewof Risks/Actions/Assumptions/Issues/Decisions/Dependencieslasttime,and escalationsfromPortfolioGroupsandotherstakeholdergroups  Reviewof spendvsallocation–discussionof issues/actions  Reviewof newresource requests –are there anykey/ newitemstobe prioritised?  Reviewof the portfoliosinpriorityorder  Supplydevelopment –acquisition,transfer,training/development, re-skill/conversion, disposal etc.PotentialforEfficiencysavingsandCostReductions? o SuccessionPlanningandSingle Pointsof Failure inthe Portfolio o Scarce Resource andbottlenecksinthe Portfolio o Supply-chainforResources(Contractrenewals,on-boardnewspecialistsupply- routes,etc)  Escalations– to sendback to PPGor OperationsGroupLeadership (please note –these shouldonlybe mattersthancannotbe resolvedduringthe Resource AllocationProcess.
  • 10. Page 10 Agenda – BenefitsReview While itmaybe withinthe role of a Programme tomanage benefit enablementtowardsrealisation, ManagementTeamsare responsible for businessoperations,andare responsiblealsoforbusinesschange andbenefit realisationachievement. For ‘Change’initiativeswithintheirdomain,ManagementTeamscarryout the role of the PDG (andmay carry out the PPG role too – or delegate it) for theirBusinessUnit. There may alsobe projectsandprogrammesthat are sponsoredoutsidethe ManagementTeam’sbusinessunityetstill require supportforbenefit realisationandbenefitvaluerealisation. Forexample, the HRDirectorhas a programme to advance Innovation Management(underthe HR Portfolio) whichmay have a technologycomponentthe ITDirectorsupports with resources.The IT Directormayalso use the solutionandbe expectedtoshow benefitsfromitintheirdomain.Hence the ITDirectorisprovidingsupportfora Portfoliosponsoredoutside theirbusinessunit. Hence it isstronglyadvisedtoManagementTeams toinclude asectiononObjective ProgressandBenefits withinManagementTeamReviewstoenable themto account forbenefitsafterprojectdeliveries.The example providedherecovers abenefitreviewforthe ManagementTeam’sbusinessunitforall portfoliosthatitisserving:  Reviewof Risks/Actions/Assumptions/Issues/Decisions/Dependencieslasttime,andescalationsfromPortfolioandotherStakeholderGroups  Resource status(if the meetingsare BenefitReviewandResource Revieware separated)  A statusreviewonthe Portfolioitemswithinthe sponsorshipof the ManagementTeam  A reviewof overall efficiencyandeffectiveness –issues/lessonsarisingfromthe portfolios  Benefitprogress/forecast – are there escalatedissues,assurance concerns,decisionstobe made.Thiswouldaddressmatterslikestatusonre- engineeringof behaviours - disincentivisingoldbehavioursandincentivisenewonesandthe consequential reportingof incentiveflows –some ceasingandothers – some temporary – startingand rampingup.  Communicationssummary –whatescalationsneedtobe sharedwithPPG/Operationsgroup(if any) Naturally thisprocessisbestcarriedoutin harmonywithFinancial,Portfolio,ProgrammeandProjectcyclessothatdata isreliable.
  • 11. Page 11 MI Implication The followingdefinitionsprovide the informationsourcesforthe ResourcingandBenefitsAgendasabove.Please note thisrepresentsthe supplierside of the resourcespicture andthe customerside of the benefitspicture thatmayalso appearinPortfolioProgressGroupagendas: Title Purpose Content Both Resourcing and BenefitReview RAID To enable trackingof Risks/Actions/ Assumptions/Issues/Decisions/ Dependencies aroundthe portfolioaround the ManagementTeam Compliance Report Exceptionsfromwithinthe portfoliowhere due processor standardhas not been followedtoa degree thatwarrants resolutionatthe ManagementTeamlevel Ad hocanalysis,e.g. Resource requirementsincorrect,resource allocationoutof date,benefitstatusoutof date There may be continual opportunitiesforprocessimprovement–to enhance use of or replace proceduresformaximumoverall results.Sometimespeoplebenefitfrom trainingandincentivisingordiscipliningandsometime bonussesforinitiativesto amendor replace acceptedprocedures. However,asdata iskeyto decisionmaking,shouldissuespersist, the datamatter shouldbe escalated. Resourcing Time Spendv Allocationv Planned Report To enable exceptionreportingtoidentify whenportfolioitemsare notconsuming theirallocatedresources(more orless) Tabularresource data. Spend(actual time – fromtimesheet/estimate sheets).Allocation.Level of effort perperiodperclass of resource allocated.PlannedLevel of effort needed.Variance calculationsandindicators
  • 12. Page 12 Quality Indicatorof the percentage resource allocationspentondealingwith internal Qualityissues Whilethisis a matter for delivery management it can provideunderstandingof localisedoverspending.Mayneed to be supported withattendant issuereports. Delivery Efficiency Indicatorof the estimatingaccuracy, comparingestimatingtoactual performance. Whilethisis a matter for delivery managementit can provideunderstandingof localisedoverspending.Mayneed to be supported withattendant issuereports. Resource PlanReport Expressionof needfromCustomer, Corporate and OperationsPortfolioitems. Tabularresource data. Allocation.Level of effortperperiodperclassof resource allocated.PlannedLevel of effortneeded.Variancecalculationsandindicators Benefits Portfolio Review Statuson KeyStrategicObjectives(Progress, RAID).StrategyChanges(linktostrategic directionfromPDG).Environmentchanges. Ad hocanalysisViathe PortfolioRegister,e.g. Update from PDG, OperationsGroup,relevantnews/events,CommentaryonKey StrategicObjective status,Key relevantRAIDreviewitems Benefits Report PerPortfolioitem  Benefits  (Stakeholder) Satisfaction(Scores)  Confidence (Indicators)  Trendalerts Keyelements: BenefitProgress,Forecastandperformance –fromthe PortfolioBenefits realisationplans- Mainbenefits,scale of impact,profile,measurementmetrics. Please note:BenefitManagement ispartof programme management,hence not coveredindetail here. The BenefitsReviewprovidesManagementTeam checkpointtoenable ittobe Accountable above itsBusinessChange Managers withinthe businessforbenefits enabledby projectsthatmayor may not be led inside the ManagementTeam’sbusinessunit. Resources Thissectioncontainslinkstodetailedpresentation/backup material tothe narrative above
  • 13. Page 13 ManagementTeams and Example MI are available uponrequest.