Dan O'Callahan Resume: Executive leader experienced at transforming technology operations, improving business performance and facilitating revenue growth by architecting and implementing cost-effective, robust and flexible systems and infrastructure. • Customer Service • Sales Support • Project Management • Systems Development • Business Intelligence • Analytics • Databases • Network & Security • Telecommunications • Call Center Support • Data-Center Operations • Business Continuity

1. Daniel T. O’Callahan
4 Madison Ct.
Marlton, NJ 08053
856-313-9758
Dan@DOC-IT-is.me
www.linkedin.com/in/danocallahan
“Aligning Technology to Support Business”
IT Management - Director
Executive leader experienced at transforming technology operations, improving business performance and
facilitating revenue growth by architecting and implementing cost-effective, robust and flexible systems and
infrastructure. Expert in developing customer facing systems to support strategic business goals that provide
profitable growth and customer retention. Highly skilled in building and directing a tight-knit, cohesive team
supporting:
• Customer Service • Business Intelligence • Telecommunications
• Sales Support • Analytics • Call Center Support
• Project Management • Databases • Data-Center Operations
• Systems Development • Network & Security • Business Continuity
Sold and supported complex Business to Business (B2B) data integrations utilizing team selling approach as a
Subject Matter Expert (SME). Keynote speaker at Fleet Industry conferences on the utilization of technology to
reduce Total Cost of Operations (TCO) in fleets. Supported and utilized Customer Relationship Management
(CRM) system to ensure closed loop service to meet clients’ expectations.
“Dan enjoys and excels at providing exceptional customer service. He has been instrumental in developing the Insights
system and has worked closely with the sales force, system users and customers to insure the system is continually
enhanced to meet the growing and complex needs of our users. It has helped with our client retention initiatives and has
served to keep ARI in the forefront of technology.” Bill Kwelty – Sr. VP & CQO, ARI (Former Sr. VP & CIO, ARI)
“I have worked with Dan for over 20 years. He is very adept at understanding client needs and translating his technical
knowledge and skills into solutions that meet and often exceed expectations. He communicates effectively and simplifies
the complexity that often surrounds technology. Dan’s ability to customize cutting edge solutions that meet the
customer’s needs has been instrumental in signing new business and enhancing existing relationships.” Tom Donato –
President, CEO Onsite Sterilization, LLC (Former Sr. Vice President Sales & Marketing, ARI)
TECHNICAL & SPECIALIZED EXPERIENCE
• Strategic Roadmap Planning • Oracle Database, Oracle RAC, Oracle VM, SQL
• Staff Management & Development • Microsoft Team Foundation Server (TFS) - ASP
• IT Infrastructure Management • Cloud Computing
• Project Management • Object Oriented Programming
• Systems Development • Technology Sales Support
• Business Intelligence & Analytics • Vendor Relations Management
• SAP BusinessObjects • SLA’s and Contract Negotiations
• Microsoft Office Suite
PROFESSIONAL EXPERIENCE
Independent Consulting 07/2010 - present
IT Consultant – Provide IT services to businesses performing system evaluations and recommendations,
application development, web development, IT infrastructure, cloud computing, and research.
Automotive Resources International (ARI), Mt. Laurel, NJ 04/1990 - 07/2010
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2. Daniel T. O'Callahan 856-313-9758 Dan@DOC-IT-is.me
Director, IT - Progressively promoted from Technical Support Analyst to Technical Advisor, Assistant Manager
Customer Information Services (CIS), Manager CIS, Department Head CIS/IT, Director CIS/IT, and Director of
IT.
Automotive Resources International (ARI), Mt. Laurel, NJ (continued)
Directed the successful migration of the IT Infrastructure and Data Center to a new Headquarters
• Managed a $2.5 million IT budget for the move
• Utilized Sonet Ring Networking, MPLS, & EPL
• Implemented Aruba Wireless, Avaya, Cisco, Dell, EMC, & HP Solutions
• Virtualized over 60% of the server farm
• Outfitted 17 conference rooms with state of the art scheduling & presentation technology
• Reduced Communications cost by $120k annually while increasing throughput & redundancy
Championed the implementation of Oracle Databases 10g RAC and Oracle VM test environment
• Increased system availability & scalability to support growing processing requirements
• Reduced licensing for development & QA database environments
Directed the technology team on the opening of a 170 seat Call Center in Grapevine, TX
• Utilized EPL and MPLS networks to support the merging of Avaya Switches between locations
• Outfitted Call Center with networking equipment and PCs to support the call center operations
Created & Directed Customer Technology Advisory Meetings (CTAM)
• This user group helped guide the design of our new customer facing systems
• Managed the conceptual design, prototyping, and scoping of our e-commerce system
Recommended & Implemented SAP BusinessObjects as our enterprise BI System
• This enabled us to better deliver reporting capabilities to remote users via web browser
• Integrated SAP BusinessObjects using SDK in to our systems
Provided Key Sales Support for Pre & Post Sales for US & Canadian Sales forces
• Designed custom system integrations for ERP, HR, and Accounting systems
• Created solutions to help customers reduce Fleet TCO
Technical Advisor for our first internet web site
• Utilized Oracle database that we built in our first mainframe migration from below
Technical Advisor for the implementation our first Oracle database
• This is the foundation for all systems to present day
PROFESSIONAL DEVELOPMENT
Cloud Conferences & Technology Forums Management by Objectives
Lean Six Sigma 6σ Management by Strengths
Executive Coaching Various leadership seminars and classes
Right Management 360 Review Numerous technical seminars and conferences
AFFILIATIONS/ASSOCIATIONS/MEMBERSHIPS
The Cloud Computing Consortium (C3) CIO Forum Group
Cloud Computing (CloudCor) Forrester
Philly SaaS (Software as a Service) / Cloud Gartner
Philly Force Gartner Business Intelligence Group
Philly Technology Meetup Juvenile Diabetes Research Foundation (JDRF)
EDUCATION
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3. Daniel T. O'Callahan 856-313-9758 Dan@DOC-IT-is.me
Drexel University Evening College
Computer Science (working towards BS Degree)
Pennco Tech - 1979
Associates, Electronic Engineering
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