Mobilize your organization today!!

1. IBM Lotus Notes Traveler and
Lotus Mobile Connect
Mobilize your
organization today!!
Jan Kenney
IBM Product Manager for Traveler
and Lotus Mobile Connect

2. IBM Disclaimer
Information regarding potential future products is intended to outline our
general product direction and it should not be relied on in making a
purchasing decision. The information mentioned regarding potential future
products is not a commitment, promise, or legal obligation to deliver any
material, code or functionality. Information about potential future products
may not be incorporated into any contract. The development, release, and
timing of any future features or functionality described for IBM products
remains IBM's sole discretion.

3. Agenda
• IBM - A Leader in Mobile
• Lotus Notes Traveler – Overview & What's New
• Lotus Mobile Connect – Overview & What's New
• Security
• Best Deployment Practices
• Resource Links

4. A Leader in Mobile

5. Mobile presents an enormous set of opportunities…
Business to Enterprise Business to Consumer
• Increase worker productivity • Improve customer satisfaction
• Improved claims processing • Deeper customer engagement and loyalty
• Increase revenue through sales engagements • Drive increased sales through Personalized
offers
• Extend existing applications to mobile workers
and customers • Customer service
• Reducing fuel, gas, or fleet maintenance costs • Competitive differentiator
that are relevant in particular industries • Improve brand perception
• Increase employee responsiveness and • Deeper insight into customer buying
decision making speed behavior for up sell and cross sell
• Resolve internal IT issues faster • Improve in store experience with mobile
• Reduce personnel cost (utilizing personal concierge services
owned instead of corporate issued devices)
5

6. Enterprises are increasingly looking for a mobile platform
IBM delivers a complete suite of mobile enterprise solutions
Extend business capabilities to
mobile devices
Transform and enable business
processes via mobile and social
IBM
Mobile Enterprise
Build mobile
applications and
Solutions
Manage mobile
sites devices and
Connect to, and applications
run enterprise Secure mobile
systems in business
support of mobile
6

7. IBM Enterprise Solutions for Mobile Devices
Collaboration:
●
Lotus Notes Traveler and iNotes (PIM/e-mail)
●
Sametime Mobile (Instant Messaging/Meetings)
●
Connections Mobile (Social)
Connectivity:
IBM Lotus Mobile Connect (VPN)
●
Security features for enterprise application connectivity
●
Supports laptops, workstations, PC's and popular mobile devices: Android, Apple/iOS,
Apple/iOS,
BlackBerry, Nokia/Symbian, Mac, Microsoft Windows Mobile
Device Management:
Basic Mobile Device Management (MDM): Per application. Example: Lotus Notes Traveler
●
Enforce device passwords and password strength
●
Device 'partial' wipe of confidential business data
●
Block unencrypted devices and camera usage
Advanced and scalable MDM examples:
→ IBM Endpoint Manager for Mobile devices, based on BigFix. Integrated with Traveler Version 8.2,
Shipped March 2012 -- http://www-01.ibm.com/software/tivoli/solutions/endpoint/mdm/
→ Mobile Iron, Airwatch.. etc
7

8. Lotus Notes Traveler
Overview and What's New!

9. What is Lotus Notes Traveler?
• Automatic wireless delivery of Lotus
Domino®
– Email and PIM Data
– Device security settings
• 2-way synchronization
• Over the air client or profile installation
• Uses native device applications for best
integration (except Android)
• Works over all wired / wireless
connections (CDMA, GPRS, GSM,
WiFi, etc.)
• Administration support for device
security policies and remote wipe
9

10. Traveler Server Requirements
● Operating System
─ Windows Server 2003 Standard/Enterprise/R2 (32 and 64 bit)
─ Windows Server 2008 Standard/Enterprise (32 and 64 bit)
─ Windows Server 2008 Standard/Enterprise R2 (64 bit)
─ Red Hat Enterprise Linux (RHEL) 5 & 6 Server (32 and 64 bit)
─ SUSE Linux Enterprise Server (SLES) 10.2 (32 and 64 bit)
─ SUSE Linux Enterprise Server (SLES) 11 (32 and 64 bit)
● Requires Domino 8.5.3 Server, Enterprise or Messaging
configurations
─ Runs in 32-bit or 64-bit mode on Domino server for Windows
─ Linux Domino server is 32-bit only, so Traveler only runs in 32-bit mode on Linux
● Remote mail database support
─ Domino 7.0.2 servers or above
─ Remote mail OS can be anything that Domino supports
● Mail file templates
Standard and iNotes version 6.5 and above
10

11. Device Requirements
● Android 2.0.1 or greater devices, phone & tablets (incl.3.0 & 4.0)
● Apple Devices and Operating Systems
─ iPhone, iPhone 3G, iPhone 3GS, iPhone 4
─ iPad
─ iPod Touch
─ Apple OS 3.x
─ Apple iOS 4.x
─ Apple iOS 5
● Nokia Devices
─ Nokia Series 60 3rd edition, including feature pack 1 and 2
─ Nokia Series 60 5th edition
─ Nokia Symbian^3
─ Nokia manufactured phones are only versions supported
● Windows Mobile Devices
─ Windows Mobile 6.0, Standard, Professional and Classic versions
─ Windows Mobile 6.1, Standard, Professional and Classic versions
─ Windows Mobile 6.5, Standard, Professional versions
11

12. Recent Traveler Releases – at a glance
Seven releases in the last 18 months!
Lotus Notes Traveler 8.5.2 - Aug 2010
─ Security, Device managment, Full calendar support (iOS), Linux server
FIXPACKS
8.5.2.1 Dec 2010 – adds Android 2.0.1+ support
8.5.2.2 March 2011 – adds Android 3.0 support & battery efficiencies
8.5.2.3 June 2011 – adds iOS partial (Traveler only) wipe
8.5.2.4 Oct 2011
Lotus Notes Traveler 8.5.3 – Oct 2011 – adds cross-platform
enhancements for iOS, Android & Nokia, Group Lookup and more...
8.5.3.1 Nov 15, 2011 – adds support for iOS5 Flags and enhanced Folder Mgmt
8.5.3.2 Feb 29, 2012 – enhancements for Android 4.0 usage, performance
enhancements & iOS5 fixes
IBM Internal Deployment!! – over 102K Traveler users now and 250K goal
by eo 2012, with LMC clientless VPN, under the covers
12

13. IBM Lotus Notes Traveler in 2011 Available Now
Fall '11
Traveler 8.5.3
■ iOS5: folder mgt and follow-up flags
■ Android widgets for mail and calendar
■ Many Android mail & calendar updates
■ Nokia Symbian^3 support, HTML mail
Spring/Summer '11
Traveler 8.5.2.x updates
■ iOS application data wipe
■ Android 3.x tablet support
■ Domino encrypted mail for
Android
| © 2012 IBM Corporation
13

14. IBM Lotus Notes Traveler in 2012 Available Soon
2H '12
Traveler NEXT
■ Windows Phone support
■ ToDo support for iOS and Android
■ Many more improvements
Summer '12
Traveler 8.5.3 Upgrade Pack 1
■ High Availability & Failover support
■ Admin: Web based; Role based
■ Android: Calendar Month View, App
level password, Read-only
attachments 14

15. Traveler High Availability & Failover Architecture
coming soon in → Traveler 8.5.3 Upgrade Pack 1
Any Traveler server in the pool
can service any device request
Device
request
http(s)://<hostname>/traveler
Lotus Domino Mail
servers
Load balancer/IP
Sprayer/Proxy
(ex: Lotus Mobile Connect)
Lotus Notes
(Round robin
Traveler Service
requests amongst
Pool
the traveler servers)
DB2 or MS SQL
Enterprise DB in an HA
configuration

16. Traveler High Availability Infrastructure
• Relational databse - Store sync state information in shared relational database
– Why a relational database?
• Traveler is already instrumented/tuned to utilize a SQL database (Derby)
• Domino NSF Replication is not atomic
– could lead to refresh syncs when switching to another instance
– Support for DB2 v9.7 and higher, MS SQL Server 2008 – * DB2 v9.x bundled
w/release *
• Single URL/IP Sprayer in front of pool of Traveler Servers
– Lotus Mobile Connect single URL functionality or IP sprayer/proxy
– Traveler server handles load balancing, routing requests between servers
• Any server in pool can handle any user
– Traveler load management routes device requests for the same user to the same
server (one mail monitor per user vs monitoring mail on every server)
– Allows for rolling outages (OS maintenance, etc) with no down time
16

17. Android enhancements (4.0)
Mail UI
Calendar UI
coming soon!

18. Android Mail & Calendar Widgets

19. Android Mail UI (fragmented)

20. Android Calendar UI

21. Android Calendar – Month View

22. To Do's
iOS and Android
planned for later in 2012 !

23. To Do's on the iPad
• DEMOs

24. To Do's on the iPad & iPhone
• DEMOs

25. To Do's on Android tablet
• DEMOs

26. To Do's on Android tablet and smartphone
• DEMOs

27. Security

28. Traveler Security capabilities
28

29. iOS and Android policies – at a glance
Ability to specify/enforce Domino security settings on iOS and Android
• Device password
• Prohibit ascending, descending and repeating sequences
• Require alphanumeric value
• Minimum password length
• Minimum number of complex characters
• Password expiration period
• Password history count
• Auto lock period (maximum)
• Wrong passwords before wiping device
• Prohibit camera
• Prohibit unencrypted devices
• Prohibit devices incapable of security enablement
• App level password (new for Android)
• Prohibit copy/paste (new for Android) 29

30. Traveler Companion for iPhone/iPad
● Companion App for iPhone/iPad; Read/compose Domino encrypted mail
● Free download available from Apple iTunes Apps Store
● Password caching (enter password once per session)
● Companion version 2.0.7 enhanced attachment handling
http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Lotus_Notes_Traveler_Companion_security_settings_LNT853
30

31. Lotus Notes Traveler – Value Statement
beyond mail/calendar/contact 2-way sync (push)
• A one vendor solution!
– Integrated with Domino; Domino domain expertise and support; Aligned on development and future direction
• Preserve & extend Domino investment a no-cost mobile option for licensed Domino servers
• No requirement for 'Enterprise' level data plan For corporate or employee owned phones
• Security - Leverage familiar Domino admin tools and policies:
– Set & enforce security rules, based on company policy
– Password length/strength/age
– Options to block unencrypted devices and camera usage
– Remote wipe (admin & self) – per request and upon specified # of failed attempts
– end-to-end security via several supported network topologies
• Device management
– Automatic device updates
– Multiple device per user support
– Centralized view of connected users/devices & their status; Admins allow/deny access by policy; remote wipe
– Ease of configuration and deployment *Killer App* for IT shops !!
• Disaster Recovery – Leverages mature Domino DR capabilities
• Serviceability - Problem reporting utility and intuitive log viewer/management tools
• Enhancements delivered frequently through .x (point) releases
• SmartCloud - Common mobile solution for on-premise or SmartCloud Notes cloud service, or a hybrid
31

32. Lotus Mobile Connect
Overview and What's New!

33. Lotus Mobile Connect – Key Benefits
Secure Access to Information over transient networks
• VPN solution supports all access points
Security Rich ●
Laptop and Desktop (client)
Connectivity ●
Handheld mobile device (client)
●
Browser (clientless HTTP Access)
Secure • Proven ROI - least cost routing & data optimization
VPN ●
Network optimization reduces network data costs
HTTP Access
User • Security rich end-to-end connect to corporate intranets
authentication ●
Strong authentication and support for RSA Secure ID
●
End-to-end encryption: DES, Triple DES, RC5, AES and FIPS 140-2
Optimized certified
access
iNotes
Notes
• Linked value (integrated support)
Connections Data
encryption
●
Lotus iNotes, Notes Traveler, Sametime Mobile, Connections Mobile
• Supports multiple device platforms and devices
●
Windows, Linux, Mac, Android, Apple iPhone/iPad, Symbian,
Windows Mobile
Notes Traveler
Sametime • Scalable and Reliable
●
Supports HA gateway clustering, and can distribute across multiple sites
33

34. Seamless Roaming: Mobile, Secure and Optimized Access
Provides a secure and seamless connection to business
applications and data anytime/anywhere in a highly secure
manner regardless of the physical network.
Cable Modem, DSL Enterprise Apps
@ Home
Transport Network
(Public Carrier,
Private network)
Connection Lotus Notes, Traveler
WiFi Manager and iNotes
@ Internet Cafe
Secure, Encrypted
Tunnel
Sametime, Connections
Across firewalls
@ Customer Meeting
Passthru connection @ Office
34

35. LMC HTTP Access Services (Client-less) Architecture
HTTP access services provide a SSL secured tunnel for HTTP communication to any
HTTP application
Traveler
HTTP Client Forms based
Application login to
Connection
Manager
Sametime
Endpoint
Manager
(MDM)
Public Web Address
Connections
http://mobile.myco.com Optional Component
Policy and Device
Management
35

36. Platform Support Matrix
Connection Manager Server Mobility Client HTTP Access (Clientless)
•IBM AIX •Microsoft Windows •Apple
•AIX Version 5.1 ML 4 •Windows 2000, XP, Vista, 7 •IPad 1, 2, 3
•AIX 5.2 ML2, 5.3 •Linux •iPhone 3, 3GS, 4S
•AIX 6.1 •Novell Desktop 9, 10 •iPod Touch
•Sun Solaris •RedHat Enterprise Linux 4.0, 5.0, 5.4 •Android
WS
•Solaris 9, Solaris 10 •Phone 2.0.1 and higher
•SuSE Linux Enterprise Desktop 9,
•Linux 10, 11 •Tablet 4.0 and higher
•RedHat Enterprise Linux 4.0, 5.0, •Apple •Symbian
5.4 ES/AS •Mac OS X •v3 Select Devices
•SuSE Linux Enterprise Server 9, •Microsoft Windows Mobile
10, 11
•Windows Phone
•Windows Mobile 2003, 2003SE •Windows Phone 7
•Microsoft Windows •Windows Mobile v5 PocketPC and
•Windows Server 2003 SP1, Smartphone •Mobility Client
Standard, Enterprise, DataCenter •Windows Mobile V6, 6.1, 6.5 •All platforms supported by the
Standard and Professional LMC Mobility Client can utilize
• Windows Server 2003 x64
•Windows CE .Net 4.2 select devices HTTP Clientless
•Windows Server 2008
•Symbian
•Nokia 9300, 9300i, 9500
•Nokia E Series Select Devices
36

37. LMC Network Support Matrix
Cellular Networks: W-LAN, W-PAN: Public Non-IP Radio Networks:
CDMA 802.11x DataTAC 4000 (US)
TDMA Bluetooth DataTAC/IP
GSM CSD, SMS DataTAC 5000 (Europe)
PCS 1900 Modacom (Germany)
LAN Connections:
PDC (Japan) DataTAC 6000 (Asia)
PHS (Japan)
Ethernet
Token Ring DataTAC/IP
CDMA2000, 1XRTT, eVDO
Mobitex (Worldwide)
GPRS, EDGE, UMTS, HSDPA Internet Connections: Mobitex/IP (US)
PDC-P (Japan)
Cable Modem
iDEN
ADSL/DSL Private Packet-Radio Networks:
CDPD and CS-CDPD
ISDN Dataradio
AMPS & N-AMPS
ISP Motorola Private Radio (DataTAC)
WiMAX
LTE/4G ASTRO
SMS-C Connections: TETRA over IP (ToIP)
Dial Connections: SMPP
DIAL/TCP SMTP Satellite Network:
ISDN SNPP Wireless Matrix
PPP UCP
PSTN (POTS) WCTP
37

38. Top requirements for LMC
Mobility Client
- New Android Client (Android 4.x dependent)
- Mac – 64bit tolerance for 10.6/10.7
Connection Manager (Server Gateway)
- Gateway to run as 64-bit app – Win/Lin/AIX
- HTTP Access:
- Single URL Config/Load Balancer
- Reverse proxy like URL translation
38

39. Lotus Mobile Connect – Value Statement
●
A robust, mature, security rich and reliable VPN solution
●
Offers client and clientless options
●
Supports a broad range of platforms – desktops, laptops, mobile devices
●
Easy to implement – no change to applications or underlying network
●
Strong Encryption - FIP 140-2 compliant
●
Optimizes network usage – data compression and filtering
●
Seamless, non-disruptive roaming
●
Scalable and Highly available
●
Used by customers of all sizes and in all industry sectors
●
IBM is also a customer! (100K+ Traveler users with LMC clientless; 250K by
eo 2012)
And Best of All -- Lotus Mobile Connect is available today!!
39

40. Best Deployment Practices

41. Lotus Notes Traveler Cookbook!!
w/chapter on setup with Lotus Mobile Connect (VPN solution)
Link http://www-10.lotus.com/ldd/dominowiki.nsf/xpViewCategories.xsp?lookupName=Lotus%20Notes%20Traveler%20Deployment%20Cookbook
41

42. Best Practices – Capacity Planning
• Updated capacity planning and machine guidance information
– http://www.lotus.com/ldd/dominowiki.nsf/dx/Capacity_planning_guidelines_for_Lotus_Notes_Traveler_LNT853
– Operating System selection and Domino Server application type (32-bit vs. 64-bit)
– Central Processing Unit speed and capacity
– Disk storage configuration
– Physical RAM requirements
– Back-end network speed – locate Traveler close to mail server
– Article gives suggested configurations for scenarios of a given number of devices
• Install Lotus Notes Traveler on a 64-bit operating system
– Access to > 2GB virtual memory is critical in larger mobile user populations (> 300)
– Review java memory usage and consider setting maximum java memory to 1024
MB or higher for Lotus Traveler task to handle spikes
• Recommend RAID disk configuration to improve performance and
prevent database issues
42

43. Best Practices – Server Performance
• Performance Benchmark report
– http://www.ibm.com/developerworks/lotus/library/notes852-trav-perf/index.html
– 8.5.2 and 8.5.3 benchmark testing included
• Review Lotus Traveler tuning recommendations, based of # of devices
– http://www.lotus.com/ldd/dominowiki.nsf/dx/Tuning_performance_of_the_server_LNT853
• Avoid running multiple applications on the Lotus Notes Traveler server
– Some applications make server changes which are not compatible with Lotus Notes
Traveler (e.g. Disabling HTTP JVM)
43

44. Best Practices – HTTP
• Verify HTTP thread allocation matches expected number of active devices
– Set HTTP Active Threads to 1.2 times active devices
– Server Configuration | Internet Protocols | HTTP
• Domino HTTP threads are allocated at startup, so do not allocate more
threads than needed
– Extremely critical for 32-bit systems which have limited memory thresholds
• If using a proxy, validate it has enough HTTP threads to handle device
client push
– Similar to Domino HTTP server, proxy must be able to handle long-poll push transactions from
devices
• If a proxy, like LMC, is performing authentication, use Single Sign On
tokens between proxy and Domino Traveler server (SSO more efficient , no
reason to auth twice)
– http://publib.boulder.ibm.com/infocenter/domhelp/v8r0/topic/com.ibm.help.domino.admin85.doc/H_ENABLING_
SINGLE_SIGN_ON_FOR_DOMINO_AND_WEBSPHERE_SERVERS_STEPS.html
44

45. Best Practices – Database defragmentation
• Defragment Lotus Notes Traveler's internal database
periodically
– Optimizes indexes and compresses tables saving disk space
– Recommended to run once a month, during normal maintenance window
http://www.lotus.com/ldd/dominowiki.nsf/dx/Lotus_Traveler_Database_Defrag
• Defragment during maintenance window (outage required)
– During startup, you will see defrag status messages. Duration varies depending on
size of database, speed of disk/CPU
– Have seen 30 minute defrag time on 5GB database (2000 devices)
• Significantly reduces size of the internal Traveler database
directory (ntsdb)
• Improves database performance
45

46. Best Practices – Additional Server Configuration
• Restrict access to the Lotus Traveler service
– Users or groups
– Device types (ALLOWED_USER_AGENT_REGEX in NTSConfig.xml)
• http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Restricting_access_by_device_category_LNT853
• May need to update as new devices are released
• Traveler user web page can be configured to add/remove
options
– NTS_ENABLE_* notes.ini parameters
http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Notes.ini_settings_LNT853
46

47. Resource Links

48. Lotus Mobile Connect - Resource Links
• LMC setup for use with Traveler (chapter within cookbook)
http://www.lotus.com/ldd/dominowiki.nsf/xpViewCategories.xsp?lookupName=Lotus%20Notes%20Traveler%20Deployment%20Cookbook
• LMC Product Page
http://www.ibm.com/software/lotus/products/mobileconnect/
• LMC White papers:
– Overall http://public.dhe.ibm.com/common/ssi/ecm/en/low10821usen/LOW10821USEN.PDF
– For use w/ iNotes http://www.ibm.com/developerworks/lotus/library/notes-mobile-connect/index.html?
S_TACT=105AGX13&S_CMP=EDU
• LMC Documentation – Info Center
http://publib.boulder.ibm.com/infocenter/lmc/v6r1/index.jsp
• Entitlement for LMC defined
http://www.ibm.com/software/lotus/notesanddomino/additionalswentitlements.html
48

49. Lotus Notes Traveler - Resource Links
• Traveler Cookbook
http://www.lotus.com/ldd/dominowiki.nsf/xpViewCategories.xsp?lookupName=Lotus%20Notes%20Traveler%20Deployment
%20Cookbook
• Traveler Product Page
http://www.ibm.com/software/lotus/products/notes/traveler.html
• Traveler Open Mic from April 2012
http://www-304.ibm.com/support/docview.wss?uid=swg27024152
• Traveler Release Maintenance Page (Fixlist for each release)
http://www.ibm.com/support/docview.wss?uid=swg24019529
• Traveler Technical Documentation Wiki
http://www-10.lotus.com/ldd/dominowiki.nsf/xpViewCategories.xsp?lookupName=Using%20Lotus%20Notes%20Traveler%208.5.3
• Traveler Technical Documentation for 8.5.3.2 (current version in market)
http://www-10.lotus.com/ldd/dominowiki.nsf/dx/Lotus_Notes_Traveler_8.5.3.2
• Entitlement for Traveler defined
E
http://www.ibm.com/software/lotus/notesanddomino/additionalswentitlements.html
• Greenhouse (test-drive Lotus Notes Traveler!)
http://greenhouse.lotus.coml
• Nomination form for Traveler 8.5.4 beta program !
https://www-304.ibm.com/software/earlyprograms/surveys/cust/nomination.wss?id=1163
49

50. Thank You!

51. Grazie agli sponsor per aver reso possibile i
Dominopoint Days 2012!
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