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Cultural Sensitivity in International Negotiation Cultural sensitivity is an important disposition for international negotiators. Although awareness of cultural diversity and specific factors that differ among cultures is an important beginning place, simply knowing differences is usually insufficient for bridging gaps and developing positive negotiated outcomes for all participants. Being sensitive to those differences and embracing them is a crucial skill for international negotiators and leaders. For the first paragraph or two of your posting, select any one of the following bullet points and address all elements of your chosen bullet point. Select a different bullet point section than what your classmates have already posted so that we can engage several discussions on relevant topics. If all the bullet points have been addressed, then you may begin to re-use the bullet points with the expectation that varied responses continue. · Define dispute resolution and cultural sensitivity along with an example of each. What are the key elements (attitudes, behaviors) contributing to cultural sensitivity? What are some of the indicators (what we would see, hear, experience) that would tell us whether cultural sensitivity is present in a negotiation or in an organization? The final paragraph (three or four sentences) of your initial post should summarize the one or two key points that you are making in your initial response. Your posting should be the equivalent of 1 page paper. .

Cultural Sensitivity in International Negotiation
Cultural sensitivity is an important disposition for international
negotiators. Although awareness of cultural diversity and
specific factors that differ among cultures is an important
beginning place, simply knowing differences is usually
insufficient for bridging gaps and developing positive
negotiated outcomes for all participants. Being sensitive to
those differences and embracing them is a crucial skill for
international negotiators and leaders.
For the
first paragraph or two
of your posting, select any
one
of the following bullet points and address all elements of your
chosen bullet point. Select a different bullet point section than
what your classmates have already posted so that we can engage
several discussions on relevant topics. If all the bullet points
have been addressed, then you may begin to re-use the bullet
points with the expectation that varied responses continue.
· Define dispute resolution and cultural sensitivity along with
an example of each. What are the key elements (attitudes,
behaviors) contributing to cultural sensitivity? What are some
of the indicators (what we would see, hear, experience) that
would tell us whether cultural sensitivity is present in a
negotiation or in an organization?
The final paragraph (three or four sentences) of your initial post
should summarize the one or two key points that you are making
in your initial response.

Your posting should be the equivalent of 1 page paper.

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Cyber Security in Industry 4.0Cyber Security in Industry 4.0 (.docx

Cyber Security in Industry 4.0Cyber Security in Industry 4.0 (.docx

Cyber Security and the Internet of Things: Vulnerabilities, Threats, Intruders and Attacks Mohamed Abomhara and Geir M. Køien Department of Information and Communication Technology, University of Agder, Norway Corresponding Authors: {Mohamed.abomhara; geir.koien}@uia.no Received 14 September 2014; Accepted 17 April 2015; Publication 22 May 2015 Abstract Internet of Things (IoT) devices are rapidly becoming ubiquitous while IoT services are becoming pervasive. Their success has not gone unnoticed and the number of threats and attacks against IoT devices and services are on the increase as well. Cyber-attacks are not new to IoT, but as IoT will be deeply interwoven in our lives and societies, it is becoming necessary to step up and take cyber defense seriously. Hence, there is a real need to secure IoT, which has consequently resulted in a need to comprehensively understand the threats and attacks on IoT infrastructure. This paper is an attempt to classify threat types, besides analyze and characterize intruders and attacks facing IoT devices and services. Keywords: Internet of Things, Cyber-attack, Security threats. 1 Introduction The recent rapid development of the Internet of Things (IoT) [1, 2] and its ability to offer different types of services have made it the fastest growing technology, with huge impact on social life and business environments. IoT has Journal of Cyber Security, Vol. 4, 65–88. doi: 10.13052/jcsm2245-1439.414 c© 2015 River Publishers. All rights reserved. 66 M. Abomhara and G. M. Køien gradually permeated all aspects of modern human life, such as education, healthcare, and business, involving the storage of sensitive information about individuals and companies, financial data transactions, product development and marketing. The vast diffusion of connected devices in the IoT has created enormous demand for robust security in response to the growing demand of millions or perhaps billions of connected devices and services worldwide [3–5]. The number of threats is rising daily, and attacks have been on the increase in both number and complexity. Not only is the number of potential attackers along with the size of networks growing, but the tools available to potential attackers are also becoming more sophisticated, efficient and effective [6, 7]. Therefore, for IoT to achieve fullest potential, it needs protection against threats and vulnerabilities [8]. Security has been defined as a process to protect an object against physical damage, unauthorized access, theft, or loss, by maintaining high confidential- ity and integrity of information about the object and making information about that object available whenever needed [7, 9]. According to Kizza [7] there is no thing as the secure state of any object, tangible or not, because no such object can ever be in a perfectly secure state and still be useful. An object is secure if the process can maintain its maximum intrinsic value under different condi- tions. S.

Cyber Security and the Internet of ThingsVulnerabilities, T.docx

Cyber Security and the Internet of ThingsVulnerabilities, T.docx

Cyber Security and the Internet of ThingsVulnerabilities, T.docx

Cyber Security Gone too far Carlos Diego Lima Excelsior College BNS301 National Security Ethics and Diversity How far is it too far when protecting the peoples' rights in cyberspace and its national security? In an ever-evolving cyber world, many states tend to infringe on citizens' cyber information privacy for their own accord. Sometimes governments overstep boundaries and bend the rules to protect the land and overstep the peoples' privacy to enforce rules and regulations. My final paper will analyze rules and regulations within the Cybersecurity realm within the United States. The National Security Strategy is a good guideline on the laws and what the U.S is looking to implement soon. This paper intends not to make conspiracy theories to show facts and existing laws and regulations on how the citizens' privacy has no longer been protected and some examples of historical events. (Snowden) had an ethical dilemma when he made his decisions. My paper will include my opinions and the bullet points below to construct a good argument on how the U.S can protect its citizens' privacy. · National Security Strategy · Cyber laws within the United States · Privacy Laws · Phone settings · Phone Companies and laws sharing information to the government · Internal agencies search and espionage laws Edgar, T. H. (2017). Beyond Snowden privacy, mass surveillance, and the struggle to reform the NSA. Washington, D.C: Brookings Institution Press. J., T. P., & Upton, D. (2016). Cyber security culture: Counteracting cyber threats through organizational learning and training. Routledge. Miloshoska, D., & Smilkovski, I. (2016). Http://uklo.edu.mk/filemanager/HORIZONTI 2017/Horizonti serija A volume 19/14. Security and trade facilitation - the evidence from Macedonia- Milososka, Smilkovski.pdf. HORIZONS.A, 19, 153-163. doi:10.20544/horizons.a.19.1.16.p14 Omand, D. (2018). Principled Spying: The Ethics of Secret Intelligence. Georgetown University Pre Omand, D. (2018). Principled Spying: The Ethics of Secret Intelligence. Georgetown University Press. Zimmerman, R. (2015). The Department of Homeland Security: Assessment, recommendations, and appropriations. New York: Nova. Running Head: METHODS, RESULTS AND DISCUSSION 1 METHODS, RESULTS AND DISCUSSION Kaytlin De Los Santos Florida International University METHODS, RESULTS AND DISCUSSION 2 Methods, Results and Discussion Methods Participants One hundred and thirty-nine participants were randomly selected and requested to fill a questionnaire during the study. Every one of the 48 researchers looked for about 3 participants each who were strangers to them or students at FIU. The participants needed to have not taken a psychology research methods class in the fall of 2019. Male participants for the study were 53 which accounted 38.1% while female participants were 86 which accounted for 61.9% of the total number of particip.

Cyber Security Gone too farCarlos Diego LimaExce.docx

Cyber Security Gone too farCarlos Diego LimaExce.docx

Cyber Security Gone too farCarlos Diego LimaExce.docx

CW 1R Checklist and Feedback Sheet: Student Copy Go through this checklist before you submit your CW 1R assessment. You can also use this sheet to make notes on your tutor’s feedback in the following areas. This information will be essential when you are improving your draft. Tutor’s comments Part 3 Is your referencing complete and accurate? Part 1 Have you evaluated the required number of sources? Have you included all the sources in your evaluation in your list? Is it clear how you have identified your sources as reliable and appropriate for academic use? Have you considered a number of aspects eg. currency, authority, etc? Are your sources all clearly relevant to your topic? Have you explained the key points or identified useful data from each source? Have you explained points in your own words? Have you noted how you will use the source in your essay? Will it support a point / provide data / offer a counter-argument? Have you identified the relationship between the information you have read? Do articles support an argument presented in another source? Provide additional information? Offer an alternative view? Part 2 Have you included all your sources in part 2 in your outline? Is your introduction clear? Have you included: the background /context for your essay? An overview of the essay structure? Is your position clear? Does your position relate to the main body of the essay? Do all your points relate to your position? Is the development of your argument logical throughout your outline? Do any paragraphs seem repetitive / irrelevant or out of place? For each paragraph Is it clear how each paragraph develops your argument? Does each paragraph focus and develop one key point? Is the topic sentence clear? Do the supporting points develop the topic sentence? Is there clear evidence / data to support your points? Are citations included for the support you will use? Have you used more than one source for each paragraph? Conclusion Does your conclusion effectively answer your question? 1 BERNICE BOBS HER HAIR by F. Scott Fitzgerald After dark on Saturday night one could stand on the first tee of the golf-course and see the country-club windows as a yellow expanse over a very black and wavy ocean. The waves of this ocean, so to speak, were the heads of many curious caddies, a few of the more ingenious chauffeurs, the golf professional's deaf sister--and there were usually several stray, diffident waves who might have rolled inside had they so desired. This was the gallery. The balcony was inside. It consisted of the circle of wicker chairs that lined the wall of the combination clubroom and ballroom. At these Saturday-night dances it was largely feminine; a great babel of middle-aged ladies with sharp eyes and icy hearts behind lorgnettes and large bosoms. The main function of the balcony was critical. It occasionally showed grudging admira.

CW 1R Checklist and Feedback Sheet Student Copy Go through this.docx

CW 1R Checklist and Feedback Sheet Student Copy Go through this.docx

CW 1R Checklist and Feedback Sheet Student Copy Go through this.docx

CW 1 Car Industry and AI by Victoria Stephenson Submission date: 03-Jan-2020 12:53PM (UTC+0000) Submission ID: 1239134764 File name: 14900_Victoria_Stephenson_CW_1_Car_Industry_and_AI_278016_1651532176.docx (39.1K) Word count: 2448 Character count: 13114 Overall structure looks clear, but what is the main focus of paragraph 5? Non-academic source Referencing error Good point / s Pt 1. Search method issue 1 This is not the title of the article - it is 'Driving Tests Coming for Autonomous Cars'. Make sure your referencing is accurate. Pt 1. Search method issue This article does not come up on a Google Scholar search. G oo d so ur ce s el ec tio n R ef er en ci ng e rr or P t 2 . C le ar s ou rc e ev al ua tio n G oo d po in t / s P t 2 . G oo d, c le ar in di ca tio n of h ow s ou rc e w ill b e us ed . 2 P t 2 . G oo d, c le ar s up po rt pr ov id ed G oo d so ur ce s el ec tio n P t 2 . C le ar s ou rc e ev al ua tio n P t 2 . G oo d, c le ar in di ca tio n of h ow s ou rc e w ill b e us ed . P t 2 . G oo d, c le ar po in t P t 2 . G oo d, c le ar s up po rt pr ov id ed Good point / s QM QM FINAL GRADE 60/100 CW 1 Car Industry and AI GRADEMARK REPORT GENERAL COMMENTS Instructor Source Selection: 6 (One merit criteria met; two of the sources are less academic) Source Evaluation and Use of Sources: 7 (Both Merit criteria met) Processing Text: 6.5 (mid-mark) One Distinction criteria met - main points are all clear, support is repetitive / less clear in places - make sure you give specific examples / data). Research and Understanding: 4.5 - mid-mark awarded. Search methods are unclear / could not be followed. Conclusions are good and clearly indicate reading has been undertaken and understood. 24 / 40 PAGE 1 Text Comment. Overall structure looks clear, but what is the main focus of paragraph 5? PAGE 2 Non-academic source Remember that your sources must be reliable/trustworthy. This means they should be books, academic journal articles, or reports from governments or international organisations. Do not use general websites as primary sources. Referencing error QM QM QM QM QM QM QM Check the guidelines on the cover page of this submission template to make sure you have formatted the reference accurately. Good point / s Pt 1. Search method issue You have not explained where you found your source or have used a non-academic search engine. This is not good practice for academic study; please use either Google Scholar, StarPlus or the reference lists of other related academic papers. Comment 1 Google Scholar would be a better starting point, or you could follow up on research cited in the website article to make sure that the research is academic and non-biased. PAGE 3 Text Comment. This is not the title of the article - it is 'Driving Tests Coming for Autonomous Cars'. Make .

CW 1 Car Industry and AIby Victoria StephensonSubmission.docx

CW 1 Car Industry and AIby Victoria StephensonSubmission.docx

CW 1 Car Industry and AIby Victoria StephensonSubmission.docx

CWTS CWFT Module 7 Chapter 2 Eco-maps 1 ECO-MAPS The eco-map helps to identify family resources at-a-glance. Areas of strength and concern are presented to assist in creating a picture of the family’s world. Information is gathered in circles. Eco-maps are a snapshot in time. Periodically update changes in connections to resources—especially natural familial and community resources to maximize usefulness of the tool. The list below helps spur questions and generate deeper discussion about resources and strengths during the initial visit. Extended Family Medical/Health Care Who is in the area that can be a support for you ALL family members: physical illness or disease What kind of relationship Effects of chemical use What kind of insurance Income Effects of chemical use Financial status Access to medical care Sources of income Psychological illness, disease Budgeting Social Services/Resources Friends County or Tribal/Financial Services/Child Welfare Close – Supportive – Conflictive Names of workers Where located Neighborhood centers What kind of contact - frequency Agencies / counseling involved with in the past Positive or negative experiences Recreation What do you do for fun Work/School What do you do for relaxation Employment—past/present What would you like to do What work are you interested in pursuing Interests and / or hobbies What type of skills, vocation What have you done in the past Degree or school until what grade Positive or negative experiences Spiritually/Religion Spirituality and/or religious affiliation growing up Neighborhood What kind of experiences did you have How long at present home With what activities were you involved What is your neighborhood like Current spiritual beliefs and religious affiliations Do you feel safe in your home and neighborhood Where did you grow up, and what was it like When showing connections with the ecomap, indicate the nature of the connections with a descriptive word or by drawing different kinds of lines: Strong connections: ---------- Tenuous connections: ._._._._ Stressful connections: ////// Draw arrows along the connection lines to signify the flow of energy and resources. Identify significant people and fill in empty circles as needed. See the example Kelly Family below. CWTS CWFT Module 7 Chapter 2 Eco-maps 2 CHURCH/SPIRITUALITY RECREATION WORK/SCHOOL FRIENDS Extended Family/ Significant Others NEIGHBORHOOD INCOME SOCIAL SERVICES/ RESOURCES NAME: ________________________ MEDICAL/ HEALTH CARE STRENGTHS: CONCERNS: CWTS CWFT Module 7 Chapter 2 Eco-maps 3 KELLY FAMILY Example HEALTH CARE EXTENDED FAMILY Absent father WILLIAM 13 VERONA 9 GLORIA 14 SCHOOL HOUSING: Homeless DANGEROUS NEIGHBORHOOD CHILD WELFARE (foster homes) MFIP BENEFITS JOB TRAINING Vocational Rehabilitation Prog.

CWTS CWFT Module 7 Chapter 2 Eco-maps 1 ECO-MAPS .docx

CWTS CWFT Module 7 Chapter 2 Eco-maps 1 ECO-MAPS .docx

CWTS CWFT Module 7 Chapter 2 Eco-maps 1 ECO-MAPS .docx

Cw2 Marking Rubric Managerial Finance 0 Fail 2 (1-29) Fail 30-39 Fail 40-49 3rd 50-59 2:2 60-69 2:1 70+ 1st Grade Descriptors (Right) Learning Pillars, Criterion Description and Expectations (Below) Module Learning Outcome and Industry Competencies Weighting No attempt, No submission, Absent Unsatisfactory, Poor, Week Incomplete, Inadequate, Limited Basic, Satisfactory, Sufficient Appropriate, Fair, Reasonable, Commendable, Competent, Judicious Highly Commendable, Outstanding, Exceptional 1 Professional Skills - Executive Summary - Degree to which the executive summary explains the key themes and outcomes of the report in a one page summary 1A,1C 5% As per grade descriptor Poor attempt at identifying and including key themes and/or outcomes. Is unlikely to be limited to one page only The summary is limited in approach and therefore incomplete. Possibly over one page in length. Covers most of the key themes and outcomes, basic use of information and sources, likely over one page in length. A one page summary, which provides a fair and appropriate executive summary to the report. A commendable, one page summary. Efficient structure which conveys and logically explains key themes and outcomes. A strong one page summary. Which is proficient in explaining key themes and outcomes. Very good structure to the summary. 2 Knowledge and Understanding: - Introduction completeness and clarity of introduction to the organisation, background, context and rationale for the report being prepared LO5,4A,4B,5A 10% As per grade descriptor Unsatisfactory introduction to the organisation and background to report. Poor rational is presented. The scope of the report is very broad. Incomplete introduction and/or background, inadequate rationale for the report presented. Scope not adequately defined Acceptable intro and/or background. Somewhat basic rationale for the research presented. Satisfactory definition of report scope. Appropriate introduction and/or background. Fair rationale for the report presented. Scope reasonably well defined. Commendable introduction and background presented. Competent rationale presented. Scope well defined. A strong and well articulated introduction, the background is proficiently presented with excellent explanation of rationale to the report. Scope very well defined. 3 Cognitive (thinking) Skills: Literature review: Information is gathered from multiple, research- based sources. The appropriate content in consideration is covered in depth without being redundant. Sources are cited when specific statements are made. Significance to the course is unquestionable LO2,4A,1C,3C,3D 10% As per grade descriptor The literature review is unsatisfactory in that the research content is irrelevant and/or incomplete with poor analysis and conclusions. The literature review is inadequate in that the research content is limited and/or incomplete with the same for it's analysis and conclusions. The review is a.

Cw2 Marking Rubric Managerial Finance0Fail2(1-29) Fail.docx

Cw2 Marking Rubric Managerial Finance0Fail2(1-29) Fail.docx

Cw2 Marking Rubric Managerial Finance0Fail2(1-29) Fail.docx

Cyber Attacks Protecting National Infrastructure, 1st ed. Chapter 6 Depth Copyright © 2012, Elsevier Inc. All Rights Reserved 1 Introduction Anylayerofdefensecanfailatanytime,thusthe introduction of defense in depth Aseriesofprotectiveelementsisplacedbetweenan asset and the adversary Theintentistoenforcepolicyacrossallaccesspoints Copyright © 2012, Elsevier Inc. All rights Reserved 2 Chapter 6 – Depth Fig. 6.1 – General defense in depth schema Copyright © 2012, Elsevier Inc. All rights Reserved 3 Chapter 6 – Depth Effectiveness of Depth Quantifyingtheeffectivenessofalayereddefenseis often difficult Effectivenessisbestdeterminedbyeducatedguesses Thefollowingarerelevantforestimating effectiveness – Practical experience – Engineering analysis – Use-case studies – Testing and simulation Copyright © 2012, Elsevier Inc. All rights Reserved 4 Chapter 6 – Depth Fig. 6.2 – Moderately effective single layer of protection Copyright © 2012, Elsevier Inc. All rights Reserved 5 Chapter 6 – Depth Effectiveness of Depth • Whenalayerfails,wecanconcludeitwaseither flawed or unsuited to the target environment • Nolayeris100%effective—thegoalofmakinglayers “highly” effective is more realistic Copyright © 2012, Elsevier Inc. All rights Reserved 6 Chapter 6 – Depth Fig. 6.3 – Highly effective single layer of protection Copyright © 2012, Elsevier Inc. All rights Reserved 7 Chapter 6 – Depth Fig. 6.4 – Multiple moderately effective layers of protection Copyright © 2012, Elsevier Inc. All rights Reserved 8 Chapter 6 – Depth Layered Authentication Anationalauthenticationsystemforeverycitizen would remove the need for multiple passwords, passphrases, tokens, certificates, and biometrics that weaken security Singlesign-on(SSO)wouldaccomplishthis authentication simplification objective However,SSOaccessneedstobepartofa multilayered defense Copyright © 2012, Elsevier Inc. All rights Reserved 9 Chapter 6 – Depth Fig. 6.5 – Schema showing two layers of end-user authentication Copyright © 2012, Elsevier Inc. All rights Reserved 10 Chapter 6 – Depth Fig. 6.6 – Authentication options including direct mobile access Copyright © 2012, Elsevier Inc. All rights Reserved 11 Chapter 6 – Depth Layered E-Mail Virus and Spam Protection Commercialenvironmentsareturningtovirtual,in- the-cloud solutions to filter e-mail viruses and spam Tothatsecuritylayerisaddedfilteringsoftwareon individual computers Antivirussoftwarehelpful,butuselessagainstcertain attacks (like botnet) Copyright © 2012, Elsevier Inc. All rights Reserved 12 Chapter 6 – Depth Fig. 6.7 – Typical architecture with layered e-mail filtering Copyright © 2012, Elsevier Inc. All rights Reserved 13 Chapter 6 – Depth Layered Access Controls • Layeringaccesscontrolsincreasessecurity • Addtothisthelimitingofphysicalaccesstoassets • Fornationalinfrastructure,assetsshouldbecovered by as many l.

Cyber AttacksProtecting National Infrastructure, 1st ed.Ch.docx

Cyber AttacksProtecting National Infrastructure, 1st ed.Ch.docx

Cyber AttacksProtecting National Infrastructure, 1st ed.Ch.docx

CVPSales price per unit$75.00*Variable Cost per unit$67.00*Fixed Cost$100,000.00*Targeted Net Income$0.00*(assume 0 if you want to calculate breakeven)Calculated Volume12,500calculated* inputted by user Social Networking Channels Thomas Lamonte Esters Independence University 29 September 2018 SOCIAL NETWORKING CHANNELS 1 I dislike social networking sites because of the dangerous hazards connected to it. The ProCon article vividly describes the numerous benefits that are attached to the social networking sites such as connecting people, enhancing advertising and marketing, promoting research and education, assisting to spread information faster as compared to other media, connecting employers and employees and assisting the government to identify and prosecute criminals. These are just a few examples that the article illustrates to support the necessity of the social networking sites in the society today. According to the article, the social networking channels have significantly transformed different sectors such as businesses for the better since they can sell their products and services globally (Procon.org, 2018). However, the detrimental effects connected with the social networking channels are also numerous and most of them may lead to permanent damage to our lives. It is very clear that the education is the backbone of our lives and also the key to success. Currently, about 69% of the American population use social media channels which is a drastic increase in the usage from 2008 where about 26% of the Americans were connected to the social media (Procon.org, 2018). Most of the social networking sites users are the youths who are in their lower grade level, colleges or even universities. The research shows that using social media when handling assignments decreases the quality of work and makes the students drop in their performance. Education is a core value to a successful life and allowing social media to intrude in the academics will be detrimental since it will lead to the production of incompetent individuals who may end up causing problems in the society (Rowell, 2015). Moreover, the social media channels expose individuals’ to privacy problems and intrusion by any interested parties. In fact, nothing which is shared in the social media channels is private. According to the survey conducted, 81% of the people surveyed believed that social media is insecure. The government through the NSA (National Security Agencies) intrudes to people’s data and communication in social media meaning that their private information ends up in the hands of the government. Many people do not know about social media privacy settings and this means that they leave their social media accounts prone to invasion (Procon.org, 2018). Viruses such as Steck. Evl can also be propagated via the social media to cause harm to the users. Most of these viruses are spies and send users priv.

CVPSales price per unit$75.00Variable Cost per unit$67.00Fixed C.docx

CVPSales price per unit$75.00Variable Cost per unit$67.00Fixed C.docx

CVPSales price per unit$75.00Variable Cost per unit$67.00Fixed C.docx

CYB/207 v2 Wk 4 – Assignment Template CYB/205 v2 Page 2 of 2 NIST Risk Management Framework Step What is the key NIST Special Publication that guides this step? What are the typically deliverables for this step?? Who typically works on the deliverables for this step?? Step 1 Categorize <(list NIST special pub) (Describe the deliverable) (List Author) Step 2 Select Step 3 Implement Step 4 Assess Step 5 Authorize Step 6 Monitor Copyright 2020 by University of Phoenix. All rights reserved. Copyright 2020 by University of Phoenix. All rights reserved. A Selection From HAMMURABI'S CODE OF LAWS (circa 1780 B.C.) Translated by L. W. King CODE OF LAWS 2. If any one bring an accusation against a man, and the accused go to the river and leap into the river, if he sink in the river his accuser shall take possession of his house. But if the river prove that the accused is not guilty, and he escape unhurt, then he who had brought the accusation shall be put to death, while he who leaped into the river shall take possession of the house that had belonged to his accuser. 3. If any one bring an accusation of any crime before the elders, and does not prove what he has charged, he shall, if it be a capital offense charged, be put to death. 6. If any one steal the property of a temple or of the court, he shall be put to death, and also the one who receives the stolen thing from him shall be put to death. 14. If any one steal the minor son of another, he shall be put to death. 15. If any one take a male or female slave of the court, or a male or female slave of a freed man, outside the city gates, he shall be put to death. 17. If any one find runaway male or female slaves in the open country and bring them to their masters, the master of the slaves shall pay him two shekels of silver. 21. If any one break a hole into a house (break in to steal), he shall be put to death before that hole and be buried. 22. If any one is committing a robbery and is caught, then he shall be put to death. 25. If fire break out in a house, and some one who comes to put it out cast his eye upon the property of the owner of the house, and take the property of the master of the house, he shall be thrown into that self-same fire. 59. If any man, without the knowledge of the owner of a garden, fell a tree in a garden he shall pay half a mina in money. 108. If a tavern-keeper (feminine) does not accept corn according to gross weight in payment of drink, but takes money, and the price of the drink is less than that of the corn, she shall be convicted and thrown into the water. 112. If any one be on a journey and entrust silver, gold, precious stones, or any movable property to another, and wish to recover it from him; if the latter do not bring all of the property to the appointed place, but appropriate it to his own use, then shall this man, who did not bring the property to hand it over, be convicted, and he shall pay fivefold for all that had been entrusted to him. .

CYB207 v2Wk 4 – Assignment TemplateCYB205 v2Page 2 of 2.docx

CYB207 v2Wk 4 – Assignment TemplateCYB205 v2Page 2 of 2.docx

CYB207 v2Wk 4 – Assignment TemplateCYB205 v2Page 2 of 2.docx

CUSTOMER SERVICE- TRAINIG PROGRAM 2 TABLE OF CONTENTS Introduction ------------------------------------------------------------------------------------------------------------3 Training Needs Analysis ---------------------------------------------------------------------------------------------4 Training Design -------------------------------------------------------------------------------------------------------9 Training Objectives --------------------------------------------------------------------------------------------------10 Training Methods ----------------------------------------------------------------------------------------------------11 Training Development ----------------------------------------------------------------------------------------------13 Training Evaluation -------------------------------------------------------------------------------------------------14 Appendix I ------------------------------------------------------------------------------------------------------------16 References ------------------------------------------------------------------------------------------------------------17 3 INTRODUCTION Background In contrast to Walmart’s ability in maintaining leadership as a multinational retail aiming sustainability, corporate philanthropy and employment opportunity, the company is falling behind in terms of customer service satisfaction. Despite to the effort of Walmart’s executives throughout these years, in building a better relationship with their customers, it seems they remain still unsuccessful. This can be measured as their satisfaction rating levels are still extremely low when compared to other businesses in the same industry. Per the American Customer Satisfaction Index (ACSI) annual ranking for 2016, Walmart, “still between one of the 10 companies with the worst customer satisfaction”. (Tim Denman-March 01, 2016) Since we all recognize the crucial importance that represents to any business keeping their customers happy, not only with the price of the product but most important with the service provided. I will create a training plan mainly focused in the delivery of effective customer service practices for all Walmart customer services associates. This training program will provide to all Walmart’s new hires and current associates the opportunity of not only learning, but also expanding, reinforcing and creating consistency of their knowledge on how to deal with customers in different situations. How to improve happiness for the customers while shopping and how to improve the associate’s customer service attitude and efficiency with the goal of offering an outstanding service. Ultimately, to achieve delivering an enjoyable shopping experience to all Walmart’s clients. This training will be presented in five different modules; each module will represent a fundamental aspect inside of customer service job in order to make the associates.

CUSTOMERSERVICE-TRAINIGPROGRAM 2 TA.docx

CUSTOMERSERVICE-TRAINIGPROGRAM 2 TA.docx

CUSTOMERSERVICE-TRAINIGPROGRAM 2 TA.docx

Customer Service Test (Chapter 6 - 10) Name: Multiple Choice Questions (3 points each – please highlight your response) 1) ____ The Regional Sales Manager of a medical device company is an assertive person who proactively engages in confrontational dialogue during sales meetings of his company. Being a forceful businessman, he prefers firm handshakes in his interactions and is inclined to project a confident, arrogant demeanor. He is most likely to prefer what personality style: a. Inquisitive b. Rational c. Expressive d. Decisive 2) ____ An individual who favors solitary leisure activities over people-oriented activities is most likely to adopt what personality style: a. Decisive b. Expressive c. Inquisitive d. Rational 3) ____ People who adopt the inquisitive style differ from people who adopt the expressive style in that the former tends to be more like which of the following: a. Volunteers feelings freely b. Be very punctual and time conscious c. Enjoys engaging individuals in person d. Prefers informality and closeness in interactions 4) ____ A customer approaches a salesperson to discuss details of a product he is interested in. Given her preference for the expressive style, which of the following would the customer likely be interested in: a. The bottom line of using the product b. Instructions that discuss the use of the product c. Questions related to rebates and other technical information d. The color and sizes that the product is available in 5) ____ A good way to establish good relationships with an internal customer is to: a. Tell your co-worker about all your work and family challenges b. Wear strong fragrances to make sure you get noticed c. Stay connected by stopping by their work area periodically d. Forward your calls to him/her when you are away from your desk 6) ____ One strategy for dealing with talkative customers is to: a. Ignore all the other customers while listening to them b. Roll your eyes and look away c. Direct them to your co-workers d. Used closed-end questions to guide the conversation 7) ____ Which of the following is the last step of the problem solving model: a. Evaluate the alternatives b. Identify the alternatives c. Monitor the results d. Make a decision 8) ____ The Customer Experience Representative is confronted by an upset customers and uses a problem solving model to address the issue. She first identified the problem. The next step she should take is: a. Monitor the results b. Identify the alternatives c. Make a decision d. Evaluate the alternatives 9) ____ The last step of the service recover process is: a. Show compassion b. Conduct a follow up c. Take further action d. Apologize another time 10) ____ Which of the following statements is an example of an individualistic culture: a. A country that provides all of it citizens with complete healthcare b. A native tribe whose members pursue personal goals over the tribe’s c. An ethnic group that runs all its decis.

Customer Service Test (Chapter 6 - 10)Name Multiple Choice.docx

Customer Service Test (Chapter 6 - 10)Name Multiple Choice.docx

Customer Service Test (Chapter 6 - 10)Name Multiple Choice.docx

Customer Value Funnel Questions1. Identify the relevant .docx

Customer Value Funnel Questions1. Identify the relevant .docx

Customer Value Funnel Questions1. Identify the relevant .docx

Customer service is something that we have all heard of and have some degree of familiarity with. However, customer service issues are a frequent complaint amongst customers. Using the Internet or another resource identify an organization with a reputation in customer service excellence. Then find another that has had a long history of customer service issues and complaints. How do organizations promote customer service excellence? What are the effects of poor customer service? How does quality tie into customer service? How can organizations improve their customer service models? .

Customer service is something that we have all heard of and have som.docx

Customer service is something that we have all heard of and have som.docx

Customer service is something that we have all heard of and have som.docx

Customer requests are: Proposed Cloud Architecture (5 pages needed from step 1 to step 5) Final Report Evaluating AWS and Azure Providers (5 pages (step1 to5) + 2 pages from step 6 to 7 = the final report would be 7 pages), also you will find the template for the final report is on the last pages Below are the instructions Since you have become familiar with the foundations of cloud computing technologies, along with their risks and the legal and compliance issues, you will now explore cloud offerings of popular cloud providers and evaluate them to recommend one that would be the best fit for BallotOnline. In this project, you will first learn about networking in the cloud and auxiliary cloud services provided by cloud vendors. Next, you will explore cloud computing trends, best practices, and issues involved in migrating IT deployments to the cloud, as well as typical architectures of cloud deployments. Then, you will apply your findings to propose a general architecture for BallotOnline’s cloud deployment to best address the company’s business requirements. Once you have selected a deployment architecture, you will research two leading cloud vendors: Amazon Web Services (AWS) and Microsoft Azure. Exploring and comparing the tools available for application migration will enable you to recommend a vendor to the executives in your final report. The final deliverable is a written report to BallotOnline management, describing the results of your research and recommending the cloud deployment architecture and the vendor for its deployment, with justification. Your final report should demonstrate that you understand the IT needs of the organization as you evaluate and select cloud providers. The report should include your insights on the appropriate direction to take to handle the company’s IT business needs. You will also be assessed on the ability to integrate relevant risk, policy, and compliance consideration into the recommendations, as well as the clarity of your writing and a demonstration of logical, step-by-step decision making to formulate and justify your ideas. Check the Project 3 FAQ thread in the discussion area for any last-minute updates or clarifications about the project. Step 1: Research Networking and Auxiliary Services in the Cloud The executives at BallotOnline have been impressed with your research on cloud computing thus far. While there are a variety of cloud providers , BallotOnline is considering using Amazon Web Services (AWS) and Microsoft Azure, two of the top providers in the market. BallotOnline's executives want you to help determine which would be the best provider for the organization. You will start with learning about internet networking basics and cloud networking . You will also research many cloud services that cloud providers make available to their customers to help them take full advantage of cloud service and deployment models. Step 2: Research Cloud Trends, Best Practices, and Mig.

Customer requests areProposed Cloud Architecture (5 pages n.docx

Customer requests areProposed Cloud Architecture (5 pages n.docx

Customer requests areProposed Cloud Architecture (5 pages n.docx

Customer Relationship Management Presented By: Shan Gu Cristobal Vaca Amber Vargas Jasmine Villasenor- Team Leader Xiaoqi Zhou 1 IST 309 Professor He Group 10 3/18/20 23-25 minute presentation Overview Introduction to Customer Relationship Management (CRM) Objectives of CRM Different forms of CRM Examples of businesses that use CRM The problem, context, & architecture of CRM The state of art & current best practices of CRM Advantages and Disadvantages of CRM Recommendations 2 Introduction to CRM Customer relationship management (CRM) is an approach to manage a company's interaction with current and potential customers It’s seen as both an organizational strategy & information technology Takes form in various systems and applications Builds sustainable long-term customer relationships that create value for both the company and it’s customers Contributes to customer retention & expansion of their relationships with advantageous existing customers Obtains new customers 3 It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth. CRM helps companies acquire new customers and retain and expand their relationships with profitable existing customers. Retaining customers is particularly important because repeat customers are the largest generator of revenue for an enterprise. Also, organizations have long understood that winning back a customer who has switched to a competitor is vastly more expensive than keeping that customer satisfied in the first place. The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability. Objectives Who is CRM for? Large businesses Small businesses Customers of both types of businesses listed above 4 Key Features: stay connected to customers streamline processes provide visibility & easy access to data improve efficiency & profitability How does CRM benefit businesses? Provides a clear overview of your customers Can be used as both a sales and marketing tool Contributes information from HR → Customer service → Supply-chain management A CRM system gives eve#ryone — from sales, customer service, business development, recruiting, marketing, or any other line of business — a better way to manage the external interactions and relationships that drive success. A CRM tool lets you store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns, all in one central location — and make information about every customer interaction available to anyone at your company who might need it. Some of the biggest gains in productivity can come from moving beyond CRM as a sales and marketing tool, and embedding it in your business – from HR to customer services and supply-chain management. E.

Customer Relationship Management Presented ByShan Gu Cris.docx

Customer Relationship Management Presented ByShan Gu Cris.docx

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Custom Vans Inc. Custom Vans Inc . specializes in converting standard vans into campers. Depending on the amount of work and customizing to be done, the customizing could cost less than $1,000 to more than $5,000. In less than four years, Tony Rizzo was able to expand his small operation in Gary, Indiana, to other major outlets in Chicago, Milwaukee, Minneapolis, and Detroit. Innovation was the major factor in Tony’ s success in converting a small van shop into one of the largest and most profitable custom van operations in the Midwest. Tony seemed to have a special ability to design and develop unique features and devices that were always in high demand by van owners. An example was Shower-Rific, which Tony developed only six months after he started Custom Vans Inc. These small showers were completely self-contained, and they could be placed in almost any type of van and in a number of different locations within a van. Shower-Rific was made of fiberglass and contained towel racks, built-in soap and shampoo holders, and a unique plastic door. Each Shower-Rific took 2 gallons of fiberglass and 3 hours of labor to manufacture. Most of the Shower-Rifics were manufactured in Gary, in the same warehouse where Custom Vans Inc. was founded. The manufacturing plant in Gary could produce 300 Shower-Rifics in a month, but that capacity never seemed to be enough. Custom Vans shops in all locations were complaining about not getting enough Shower-Rifics, and because Minneapolis was farther away from Gary than the other locations, Tony was always inclined to ship Shower-Rifics to the other locations before Minneapolis. This infuriated the manager of Custom Vans at Minneapolis, and after many heated discussions, Tony decided to start another manufacturing plant for Shower-Rifics at Fort Wayne, Indiana. The manufacturing plant at Fort Wayne could produce 150 Shower-Rifics per month. The manufacturing plant at Fort Wayne was still not able to meet current demand for Shower-Rifics, and Tony knew that the demand for his unique camper shower would grow rapidly in the next year. After consulting with his lawyer and banker, Tony concluded that he should open two new manufacturing plants as soon as possible. Each plant would have the same capacity as the Fort Wayne manufacturing plant. An initial investigation into possible manufacturing locations was made, and Tony decided that the two new plants should be located in Detroit, Michigan; Rockford, Illinois; or Madison, Wisconsin. Tony knew that selecting the best location for the two new manufacturing plants would be difficult. Transportation costs and demands for the various locations were important considerations. The Chicago shop was managed by Bill Burch. This Custom Vans shop was one of the first established by Tony, and it continued to outperform the other locations. The manufacturing plant at Gary was supplying the Chicago shop with 200 Shower-Rifics each month, although Bill knew that the demand for the.

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