SlideShare una empresa de Scribd logo
1 de 22
How to Justify Your IT Spend dotCMS Boot Camp 14 April 2010 Better
If you are looking for… …in advance, I apologize
Equations are just guides Every organization has a… Different approach to justifying costs Different risk profile Different processes/culture from one college to another, or one division to another Today – a framework, based upon what I see in the market, conversations, experiences
Following this presentation you will be able to… Gain or maintain credibility with your CIO/CFO Move Strategic IT Spend Requests Quickly Put your vendors on BS alert
Today What Should Be Included in Every Justification Approach	Focus is on Strategic purchases Visit the ROI Temple This one is too hot, this one is too cold. And this one is just… Two other quantitative approaches And now, for something totally different..
The Checklist S/W Purchase Implementation People, Training Infrastructure (Servers, Network)
The Big Picture – Hardware & Software Strategic/Drive innovation Using Social to inform content selection Transformation WebTrends, Radian6 Information Transactions Marketing Automation Tactical/Reduce Costs Infrastructure CMS, servers
The Big Picture - People W-OPS Web Operations Ensures that the tactics of Web site development align with overall organizational mission.  WEM Web Execution Management Day to day execution by the Web Team; the Web Team carries out plans developed by Web Ops.  WPM Web Performance Measurement Web analytics that are connected to business goals
The Big Picture - People W-OPS Web Operations Ensures that the tactics of Web site development align with overall organizational mission.  WEM Web Execution Management Day to day execution by the Web Team; ability to efficiently carry out intended plans WPM Web Performance Measurement Web and business analytics RFI for the Web Team? Who re-interviews?
What’s Being Used #1 ROI  Direct “return” compared to the direct “cost” of the purchase ,[object Object]
What counts – hardware, software, incremental headcount, training costs, facility drain, the Team’s preparation time
What doesn’t count – “opportunity cost”, 20% of someone’s time is now freed up
“Return” = tangible, verifiable
Revenue
Cost savings,[object Object]
The Failing of ROI A Strategic Purchase doesn’t…  Save you money Reduce headcount Simplify processes By itself, make you money
Next Time ROI Comes Up Usually an organization commits to a Strategic purchase to complement a larger, business decision
What’s Being Used #2 IT Spend:Operating Expenses Reflects more of the realities of the ebb and flow of an organization As it enters new markets, sells subsidiaries or mirrors a contracting market Does not assess the upside of an investment
What’s Being Used #3 Total Cost of Ownership Originally created to capture long term and “hidden” costs Acquisition/Operation/Growth and Change Does not assess the upside of comparative investments But does surface financial risk during the latter stages of an investment Some companies abandoning ROI for TCO because TCO represents harder costs
What’s Being Used  #4 RORKAS (Return on Running a Kick Ass Site) A completely qualitative approach to justification (sort of) IT investments are largely forced by business decisions
What’s Being Used #4 RORKAS (cont’d) Is your site the most important visual manifestation of your school/agency/business? By what degree does your site lag your business? 			3 Hours? 			3 Weeks? 			3 Months?
What’s Being Used #4 RORKAS (cont’d) Your “return” looks something like this Ability to correct embarrassing content in 10 minutes, not 3 days Make the most of your current business opportunities because someone is tasked with daily review of site and business analytics Nail new business opportunities (launch new products, services) because you have a cross functional team that can create a new application, modify templates, write copy in something less than 3 months

Más contenido relacionado

La actualidad más candente

Course Outline - Introduction to Records Management: Getting Organized - File...
Course Outline - Introduction to Records Management: Getting Organized - File...Course Outline - Introduction to Records Management: Getting Organized - File...
Course Outline - Introduction to Records Management: Getting Organized - File...Lorson Resources Limited
 
Critical Review of Open Group IT4IT Reference Architecture
Critical Review of Open Group IT4IT Reference ArchitectureCritical Review of Open Group IT4IT Reference Architecture
Critical Review of Open Group IT4IT Reference ArchitectureAlan McSweeney
 
The Bill for IT: IT Service Costing, Showback, & Chargebacks with PCMCS
The Bill for IT:  IT Service Costing, Showback, & Chargebacks with PCMCSThe Bill for IT:  IT Service Costing, Showback, & Chargebacks with PCMCS
The Bill for IT: IT Service Costing, Showback, & Chargebacks with PCMCSJoseph Alaimo Jr
 
Oracle EPM Solutions
Oracle EPM SolutionsOracle EPM Solutions
Oracle EPM SolutionsBSD SOLUTIONS
 
The Service Management Office - Driving it performance in the face of rising ...
The Service Management Office - Driving it performance in the face of rising ...The Service Management Office - Driving it performance in the face of rising ...
The Service Management Office - Driving it performance in the face of rising ...3gamma
 
A Head Start in Getting Value from Machine Learning
A Head Start in Getting Value from Machine LearningA Head Start in Getting Value from Machine Learning
A Head Start in Getting Value from Machine LearningCelonis
 
Strategic Cost Optimization: Driving Business Innovation While Reducing IT Costs
Strategic Cost Optimization: Driving Business Innovation While Reducing IT CostsStrategic Cost Optimization: Driving Business Innovation While Reducing IT Costs
Strategic Cost Optimization: Driving Business Innovation While Reducing IT CostsCognizant
 
Introduction to Enterprise architecture and the steps to perform an Enterpris...
Introduction to Enterprise architecture and the steps to perform an Enterpris...Introduction to Enterprise architecture and the steps to perform an Enterpris...
Introduction to Enterprise architecture and the steps to perform an Enterpris...Prashanth Panduranga
 
Hyperion EPM APIs - Added value from HFM, Workspace, FDM, Smartview, and Shar...
Hyperion EPM APIs - Added value from HFM, Workspace, FDM, Smartview, and Shar...Hyperion EPM APIs - Added value from HFM, Workspace, FDM, Smartview, and Shar...
Hyperion EPM APIs - Added value from HFM, Workspace, FDM, Smartview, and Shar...Charles Beyer
 
Information Technology Service Management (ITSM) Implementation Methodology B...
Information Technology Service Management (ITSM) Implementation Methodology B...Information Technology Service Management (ITSM) Implementation Methodology B...
Information Technology Service Management (ITSM) Implementation Methodology B...Waqas Tariq
 
Business Process Management
Business Process ManagementBusiness Process Management
Business Process ManagementIBMGovernmentCA
 
IT-Governance.pptx
IT-Governance.pptxIT-Governance.pptx
IT-Governance.pptxJayLloyd8
 
FDMEE script examples
FDMEE script examplesFDMEE script examples
FDMEE script examplesAmit Sharma
 
Enterprise Architecture for Dummies
Enterprise Architecture for DummiesEnterprise Architecture for Dummies
Enterprise Architecture for DummiesSebastien Juras
 
เรื่อง การดูแลสุขภาพร่างกาย11
เรื่อง  การดูแลสุขภาพร่างกาย11เรื่อง  การดูแลสุขภาพร่างกาย11
เรื่อง การดูแลสุขภาพร่างกาย11wichien wongwan
 

La actualidad más candente (20)

Essbase intro
Essbase introEssbase intro
Essbase intro
 
Course Outline - Introduction to Records Management: Getting Organized - File...
Course Outline - Introduction to Records Management: Getting Organized - File...Course Outline - Introduction to Records Management: Getting Organized - File...
Course Outline - Introduction to Records Management: Getting Organized - File...
 
Critical Review of Open Group IT4IT Reference Architecture
Critical Review of Open Group IT4IT Reference ArchitectureCritical Review of Open Group IT4IT Reference Architecture
Critical Review of Open Group IT4IT Reference Architecture
 
The Bill for IT: IT Service Costing, Showback, & Chargebacks with PCMCS
The Bill for IT:  IT Service Costing, Showback, & Chargebacks with PCMCSThe Bill for IT:  IT Service Costing, Showback, & Chargebacks with PCMCS
The Bill for IT: IT Service Costing, Showback, & Chargebacks with PCMCS
 
Oracle EPM Solutions
Oracle EPM SolutionsOracle EPM Solutions
Oracle EPM Solutions
 
The Service Management Office - Driving it performance in the face of rising ...
The Service Management Office - Driving it performance in the face of rising ...The Service Management Office - Driving it performance in the face of rising ...
The Service Management Office - Driving it performance in the face of rising ...
 
A Head Start in Getting Value from Machine Learning
A Head Start in Getting Value from Machine LearningA Head Start in Getting Value from Machine Learning
A Head Start in Getting Value from Machine Learning
 
IT CMF Patterns
IT CMF Patterns  IT CMF Patterns
IT CMF Patterns
 
Strategic Cost Optimization: Driving Business Innovation While Reducing IT Costs
Strategic Cost Optimization: Driving Business Innovation While Reducing IT CostsStrategic Cost Optimization: Driving Business Innovation While Reducing IT Costs
Strategic Cost Optimization: Driving Business Innovation While Reducing IT Costs
 
Introduction to Enterprise architecture and the steps to perform an Enterpris...
Introduction to Enterprise architecture and the steps to perform an Enterpris...Introduction to Enterprise architecture and the steps to perform an Enterpris...
Introduction to Enterprise architecture and the steps to perform an Enterpris...
 
ITIL Introduction
ITIL IntroductionITIL Introduction
ITIL Introduction
 
Hyperion EPM APIs - Added value from HFM, Workspace, FDM, Smartview, and Shar...
Hyperion EPM APIs - Added value from HFM, Workspace, FDM, Smartview, and Shar...Hyperion EPM APIs - Added value from HFM, Workspace, FDM, Smartview, and Shar...
Hyperion EPM APIs - Added value from HFM, Workspace, FDM, Smartview, and Shar...
 
Information Technology Service Management (ITSM) Implementation Methodology B...
Information Technology Service Management (ITSM) Implementation Methodology B...Information Technology Service Management (ITSM) Implementation Methodology B...
Information Technology Service Management (ITSM) Implementation Methodology B...
 
ITSM Overview
ITSM OverviewITSM Overview
ITSM Overview
 
Business Process Management
Business Process ManagementBusiness Process Management
Business Process Management
 
IT-Governance.pptx
IT-Governance.pptxIT-Governance.pptx
IT-Governance.pptx
 
FDMEE script examples
FDMEE script examplesFDMEE script examples
FDMEE script examples
 
Enterprise Architecture for Dummies
Enterprise Architecture for DummiesEnterprise Architecture for Dummies
Enterprise Architecture for Dummies
 
เรื่อง การดูแลสุขภาพร่างกาย11
เรื่อง  การดูแลสุขภาพร่างกาย11เรื่อง  การดูแลสุขภาพร่างกาย11
เรื่อง การดูแลสุขภาพร่างกาย11
 
Itil 4 34 Management Practices
Itil 4 34 Management PracticesItil 4 34 Management Practices
Itil 4 34 Management Practices
 

Destacado

10 Lessons for New Managers
10 Lessons for New Managers10 Lessons for New Managers
10 Lessons for New ManagersMRH Team
 
Budget template
Budget templateBudget template
Budget templateKen Hicks
 
The blue print - budget template
The blue print - budget templateThe blue print - budget template
The blue print - budget templateThe Blueprint
 
Achieving SharePoint Success
Achieving SharePoint SuccessAchieving SharePoint Success
Achieving SharePoint SuccessRichard Harbridge
 
Introduction to Information Architecture & Design - SVA Workshop 06/21/14
Introduction to Information Architecture & Design - SVA Workshop 06/21/14Introduction to Information Architecture & Design - SVA Workshop 06/21/14
Introduction to Information Architecture & Design - SVA Workshop 06/21/14Robert Stribley
 
SharePoint Information Architecture & Usability - SharePoint Saturday The Con...
SharePoint Information Architecture & Usability - SharePoint Saturday The Con...SharePoint Information Architecture & Usability - SharePoint Saturday The Con...
SharePoint Information Architecture & Usability - SharePoint Saturday The Con...Richard Harbridge
 
Executive Summary Powerpoint Presentation
Executive Summary Powerpoint PresentationExecutive Summary Powerpoint Presentation
Executive Summary Powerpoint PresentationSagren Pillay
 
Buisness Impact Analysis - way to justify IT spending
Buisness Impact Analysis - way to justify IT spendingBuisness Impact Analysis - way to justify IT spending
Buisness Impact Analysis - way to justify IT spendingKonstantin Smirnov
 
[Infographic] How will Internet of Things (IoT) change the world as we know it?
[Infographic] How will Internet of Things (IoT) change the world as we know it?[Infographic] How will Internet of Things (IoT) change the world as we know it?
[Infographic] How will Internet of Things (IoT) change the world as we know it?InterQuest Group
 

Destacado (10)

10 Lessons for New Managers
10 Lessons for New Managers10 Lessons for New Managers
10 Lessons for New Managers
 
Budget template
Budget templateBudget template
Budget template
 
The blue print - budget template
The blue print - budget templateThe blue print - budget template
The blue print - budget template
 
Achieving SharePoint Success
Achieving SharePoint SuccessAchieving SharePoint Success
Achieving SharePoint Success
 
Introduction to Information Architecture & Design - SVA Workshop 06/21/14
Introduction to Information Architecture & Design - SVA Workshop 06/21/14Introduction to Information Architecture & Design - SVA Workshop 06/21/14
Introduction to Information Architecture & Design - SVA Workshop 06/21/14
 
SharePoint Information Architecture & Usability - SharePoint Saturday The Con...
SharePoint Information Architecture & Usability - SharePoint Saturday The Con...SharePoint Information Architecture & Usability - SharePoint Saturday The Con...
SharePoint Information Architecture & Usability - SharePoint Saturday The Con...
 
PROPOSAL LETTER FOR MANPOWER REQUEST- TW PHIL
PROPOSAL LETTER FOR MANPOWER REQUEST- TW PHILPROPOSAL LETTER FOR MANPOWER REQUEST- TW PHIL
PROPOSAL LETTER FOR MANPOWER REQUEST- TW PHIL
 
Executive Summary Powerpoint Presentation
Executive Summary Powerpoint PresentationExecutive Summary Powerpoint Presentation
Executive Summary Powerpoint Presentation
 
Buisness Impact Analysis - way to justify IT spending
Buisness Impact Analysis - way to justify IT spendingBuisness Impact Analysis - way to justify IT spending
Buisness Impact Analysis - way to justify IT spending
 
[Infographic] How will Internet of Things (IoT) change the world as we know it?
[Infographic] How will Internet of Things (IoT) change the world as we know it?[Infographic] How will Internet of Things (IoT) change the world as we know it?
[Infographic] How will Internet of Things (IoT) change the world as we know it?
 

Similar a Justifying IT Spending

eCommerce Summit Atlanta Fit For Commerce
eCommerce Summit Atlanta Fit For CommerceeCommerce Summit Atlanta Fit For Commerce
eCommerce Summit Atlanta Fit For CommerceeCommerce Merchants
 
Developing a cult of analytics
Developing a cult of analyticsDeveloping a cult of analytics
Developing a cult of analyticsSteve Jackson
 
Business Metric for Data-Driven Companies.pdf
Business Metric for Data-Driven Companies.pdfBusiness Metric for Data-Driven Companies.pdf
Business Metric for Data-Driven Companies.pdfShristi Shrestha
 
Making IT Work for Your Business - 4 Key Concepts to Get the Most Out of Your...
Making IT Work for Your Business - 4 Key Concepts to Get the Most Out of Your...Making IT Work for Your Business - 4 Key Concepts to Get the Most Out of Your...
Making IT Work for Your Business - 4 Key Concepts to Get the Most Out of Your...Audrey Reynolds
 
T.A. Mc Cann Univ of Washington business plan tips
T.A. Mc Cann Univ of Washington business plan tipsT.A. Mc Cann Univ of Washington business plan tips
T.A. Mc Cann Univ of Washington business plan tipsT. A. McCann
 
DHUG 2017 - Understanding ROI Just Enough to Get Your Project Funded
DHUG 2017 - Understanding ROI Just Enough to Get Your Project FundedDHUG 2017 - Understanding ROI Just Enough to Get Your Project Funded
DHUG 2017 - Understanding ROI Just Enough to Get Your Project FundedAccess Innovations, Inc.
 
Justifying Taxonomy Projects: Taxonomy Boot Camp 2009
Justifying Taxonomy Projects: Taxonomy Boot Camp 2009Justifying Taxonomy Projects: Taxonomy Boot Camp 2009
Justifying Taxonomy Projects: Taxonomy Boot Camp 2009Earley Information Science
 
Parallels Hosting Products
Parallels Hosting ProductsParallels Hosting Products
Parallels Hosting Productswebhostingguy
 
Technology How To Minimize..
Technology How To Minimize..Technology How To Minimize..
Technology How To Minimize..tballantini
 
DMC: Use Microsoft SharePoint Technology You Already Own to Operate Efficient...
DMC: Use Microsoft SharePoint Technology You Already Own to Operate Efficient...DMC: Use Microsoft SharePoint Technology You Already Own to Operate Efficient...
DMC: Use Microsoft SharePoint Technology You Already Own to Operate Efficient...DMC, Inc.
 
Framework for Evaluating Enterprise Software Companies
Framework for Evaluating Enterprise Software CompaniesFramework for Evaluating Enterprise Software Companies
Framework for Evaluating Enterprise Software CompaniesShomik Ghosh
 
Donna Wells (Mindflash) Small Biz Tech Tour PPT
Donna Wells (Mindflash) Small Biz Tech Tour PPTDonna Wells (Mindflash) Small Biz Tech Tour PPT
Donna Wells (Mindflash) Small Biz Tech Tour PPTRamon Ray
 
Developing a business case for intranet investment and measuring ROI
Developing a business case for intranet investment and measuring ROIDeveloping a business case for intranet investment and measuring ROI
Developing a business case for intranet investment and measuring ROIIntergen
 
E Banking
E BankingE Banking
E Bankingjim
 
The Seven Most Important (Non Technical) SharePoint Success Factors
The Seven Most Important (Non Technical) SharePoint Success FactorsThe Seven Most Important (Non Technical) SharePoint Success Factors
The Seven Most Important (Non Technical) SharePoint Success FactorsRichard Harbridge
 
Casewise - 7 steps to business architecture
Casewise - 7 steps to business architectureCasewise - 7 steps to business architecture
Casewise - 7 steps to business architectureJean-Patrick Ascenci
 
Big Data Value to Business
Big Data Value to Business Big Data Value to Business
Big Data Value to Business Keith Tarter
 
Enterprise sales what i have learned going up the tree from smb
Enterprise sales   what i have learned going up the tree from smbEnterprise sales   what i have learned going up the tree from smb
Enterprise sales what i have learned going up the tree from smbTom Spencer
 

Similar a Justifying IT Spending (20)

eCommerce Summit Atlanta Fit For Commerce
eCommerce Summit Atlanta Fit For CommerceeCommerce Summit Atlanta Fit For Commerce
eCommerce Summit Atlanta Fit For Commerce
 
Developing a cult of analytics
Developing a cult of analyticsDeveloping a cult of analytics
Developing a cult of analytics
 
Business Metric for Data-Driven Companies.pdf
Business Metric for Data-Driven Companies.pdfBusiness Metric for Data-Driven Companies.pdf
Business Metric for Data-Driven Companies.pdf
 
Making IT Work for Your Business - 4 Key Concepts to Get the Most Out of Your...
Making IT Work for Your Business - 4 Key Concepts to Get the Most Out of Your...Making IT Work for Your Business - 4 Key Concepts to Get the Most Out of Your...
Making IT Work for Your Business - 4 Key Concepts to Get the Most Out of Your...
 
T.A. Mc Cann Univ of Washington business plan tips
T.A. Mc Cann Univ of Washington business plan tipsT.A. Mc Cann Univ of Washington business plan tips
T.A. Mc Cann Univ of Washington business plan tips
 
DHUG 2017 - Understanding ROI Just Enough to Get Your Project Funded
DHUG 2017 - Understanding ROI Just Enough to Get Your Project FundedDHUG 2017 - Understanding ROI Just Enough to Get Your Project Funded
DHUG 2017 - Understanding ROI Just Enough to Get Your Project Funded
 
Justifying Taxonomy Projects: Taxonomy Boot Camp 2009
Justifying Taxonomy Projects: Taxonomy Boot Camp 2009Justifying Taxonomy Projects: Taxonomy Boot Camp 2009
Justifying Taxonomy Projects: Taxonomy Boot Camp 2009
 
Parallels Hosting Products
Parallels Hosting ProductsParallels Hosting Products
Parallels Hosting Products
 
Technology How To Minimize..
Technology How To Minimize..Technology How To Minimize..
Technology How To Minimize..
 
Build, Buy, Acquire
Build, Buy, AcquireBuild, Buy, Acquire
Build, Buy, Acquire
 
DMC: Use Microsoft SharePoint Technology You Already Own to Operate Efficient...
DMC: Use Microsoft SharePoint Technology You Already Own to Operate Efficient...DMC: Use Microsoft SharePoint Technology You Already Own to Operate Efficient...
DMC: Use Microsoft SharePoint Technology You Already Own to Operate Efficient...
 
Framework for Evaluating Enterprise Software Companies
Framework for Evaluating Enterprise Software CompaniesFramework for Evaluating Enterprise Software Companies
Framework for Evaluating Enterprise Software Companies
 
Donna Wells (Mindflash) Small Biz Tech Tour PPT
Donna Wells (Mindflash) Small Biz Tech Tour PPTDonna Wells (Mindflash) Small Biz Tech Tour PPT
Donna Wells (Mindflash) Small Biz Tech Tour PPT
 
Developing a business case for intranet investment and measuring ROI
Developing a business case for intranet investment and measuring ROIDeveloping a business case for intranet investment and measuring ROI
Developing a business case for intranet investment and measuring ROI
 
E Banking
E BankingE Banking
E Banking
 
The Seven Most Important (Non Technical) SharePoint Success Factors
The Seven Most Important (Non Technical) SharePoint Success FactorsThe Seven Most Important (Non Technical) SharePoint Success Factors
The Seven Most Important (Non Technical) SharePoint Success Factors
 
Casewise - 7 steps to business architecture
Casewise - 7 steps to business architectureCasewise - 7 steps to business architecture
Casewise - 7 steps to business architecture
 
Big Data Value to Business
Big Data Value to Business Big Data Value to Business
Big Data Value to Business
 
Enterprise sales what i have learned going up the tree from smb
Enterprise sales   what i have learned going up the tree from smbEnterprise sales   what i have learned going up the tree from smb
Enterprise sales what i have learned going up the tree from smb
 
Managing Up
Managing UpManaging Up
Managing Up
 

Más de dotCMS

Unleash Your Content: Content-as-a-Service
Unleash Your Content: Content-as-a-ServiceUnleash Your Content: Content-as-a-Service
Unleash Your Content: Content-as-a-ServicedotCMS
 
How Does an Organization Manage Hundreds of Sites?
How Does an Organization Manage Hundreds of Sites?How Does an Organization Manage Hundreds of Sites?
How Does an Organization Manage Hundreds of Sites?dotCMS
 
The Making of a Rockin' Web Team
The Making of a Rockin' Web TeamThe Making of a Rockin' Web Team
The Making of a Rockin' Web TeamdotCMS
 
Aligning Your Web Initiative with Your Business
Aligning Your Web Initiative with Your BusinessAligning Your Web Initiative with Your Business
Aligning Your Web Initiative with Your BusinessdotCMS
 
dotCMS Roadmap 2010
dotCMS Roadmap 2010dotCMS Roadmap 2010
dotCMS Roadmap 2010dotCMS
 
Plugin Overview I and II
Plugin Overview I and IIPlugin Overview I and II
Plugin Overview I and IIdotCMS
 
Migrating to v1.9
Migrating to v1.9Migrating to v1.9
Migrating to v1.9dotCMS
 
Going Multi-Tenant with dotCMS
Going Multi-Tenant with dotCMSGoing Multi-Tenant with dotCMS
Going Multi-Tenant with dotCMSdotCMS
 
Building Mobile Apps and Sites in dotCMS
Building Mobile Apps and Sites in dotCMSBuilding Mobile Apps and Sites in dotCMS
Building Mobile Apps and Sites in dotCMSdotCMS
 
Super widget
Super widgetSuper widget
Super widgetdotCMS
 
SEO and search plugins
SEO and search pluginsSEO and search plugins
SEO and search pluginsdotCMS
 
Out ofmemory
Out ofmemoryOut ofmemory
Out ofmemorydotCMS
 
Host and Permissions in v1.9
Host and Permissions in v1.9 Host and Permissions in v1.9
Host and Permissions in v1.9 dotCMS
 
Forms as Structured Content
Forms as Structured Content Forms as Structured Content
Forms as Structured Content dotCMS
 
Categories vs relationships
Categories vs relationshipsCategories vs relationships
Categories vs relationshipsdotCMS
 
Velocity tips and tricks
Velocity tips and tricksVelocity tips and tricks
Velocity tips and tricksdotCMS
 

Más de dotCMS (17)

Unleash Your Content: Content-as-a-Service
Unleash Your Content: Content-as-a-ServiceUnleash Your Content: Content-as-a-Service
Unleash Your Content: Content-as-a-Service
 
How Does an Organization Manage Hundreds of Sites?
How Does an Organization Manage Hundreds of Sites?How Does an Organization Manage Hundreds of Sites?
How Does an Organization Manage Hundreds of Sites?
 
SEO
SEO SEO
SEO
 
The Making of a Rockin' Web Team
The Making of a Rockin' Web TeamThe Making of a Rockin' Web Team
The Making of a Rockin' Web Team
 
Aligning Your Web Initiative with Your Business
Aligning Your Web Initiative with Your BusinessAligning Your Web Initiative with Your Business
Aligning Your Web Initiative with Your Business
 
dotCMS Roadmap 2010
dotCMS Roadmap 2010dotCMS Roadmap 2010
dotCMS Roadmap 2010
 
Plugin Overview I and II
Plugin Overview I and IIPlugin Overview I and II
Plugin Overview I and II
 
Migrating to v1.9
Migrating to v1.9Migrating to v1.9
Migrating to v1.9
 
Going Multi-Tenant with dotCMS
Going Multi-Tenant with dotCMSGoing Multi-Tenant with dotCMS
Going Multi-Tenant with dotCMS
 
Building Mobile Apps and Sites in dotCMS
Building Mobile Apps and Sites in dotCMSBuilding Mobile Apps and Sites in dotCMS
Building Mobile Apps and Sites in dotCMS
 
Super widget
Super widgetSuper widget
Super widget
 
SEO and search plugins
SEO and search pluginsSEO and search plugins
SEO and search plugins
 
Out ofmemory
Out ofmemoryOut ofmemory
Out ofmemory
 
Host and Permissions in v1.9
Host and Permissions in v1.9 Host and Permissions in v1.9
Host and Permissions in v1.9
 
Forms as Structured Content
Forms as Structured Content Forms as Structured Content
Forms as Structured Content
 
Categories vs relationships
Categories vs relationshipsCategories vs relationships
Categories vs relationships
 
Velocity tips and tricks
Velocity tips and tricksVelocity tips and tricks
Velocity tips and tricks
 

Último

AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024The Digital Insurer
 
Why Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire businessWhy Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire businesspanagenda
 
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...apidays
 
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...apidays
 
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWEREMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWERMadyBayot
 
Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood
Polkadot JAM Slides - Token2049 - By Dr. Gavin WoodPolkadot JAM Slides - Token2049 - By Dr. Gavin Wood
Polkadot JAM Slides - Token2049 - By Dr. Gavin WoodJuan lago vázquez
 
Artificial Intelligence Chap.5 : Uncertainty
Artificial Intelligence Chap.5 : UncertaintyArtificial Intelligence Chap.5 : Uncertainty
Artificial Intelligence Chap.5 : UncertaintyKhushali Kathiriya
 
Apidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbu
Apidays Singapore 2024 - Modernizing Securities Finance by Madhu SubbuApidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbu
Apidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbuapidays
 
FWD Group - Insurer Innovation Award 2024
FWD Group - Insurer Innovation Award 2024FWD Group - Insurer Innovation Award 2024
FWD Group - Insurer Innovation Award 2024The Digital Insurer
 
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...apidays
 
A Beginners Guide to Building a RAG App Using Open Source Milvus
A Beginners Guide to Building a RAG App Using Open Source MilvusA Beginners Guide to Building a RAG App Using Open Source Milvus
A Beginners Guide to Building a RAG App Using Open Source MilvusZilliz
 
Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024The Digital Insurer
 
Navi Mumbai Call Girls 🥰 8617370543 Service Offer VIP Hot Model
Navi Mumbai Call Girls 🥰 8617370543 Service Offer VIP Hot ModelNavi Mumbai Call Girls 🥰 8617370543 Service Offer VIP Hot Model
Navi Mumbai Call Girls 🥰 8617370543 Service Offer VIP Hot ModelDeepika Singh
 
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot TakeoffStrategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoffsammart93
 
Data Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonData Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonAnna Loughnan Colquhoun
 
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers:  A Deep Dive into Serverless Spatial Data and FMECloud Frontiers:  A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FMESafe Software
 
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...Miguel Araújo
 
Real Time Object Detection Using Open CV
Real Time Object Detection Using Open CVReal Time Object Detection Using Open CV
Real Time Object Detection Using Open CVKhem
 
Apidays Singapore 2024 - Scalable LLM APIs for AI and Generative AI Applicati...
Apidays Singapore 2024 - Scalable LLM APIs for AI and Generative AI Applicati...Apidays Singapore 2024 - Scalable LLM APIs for AI and Generative AI Applicati...
Apidays Singapore 2024 - Scalable LLM APIs for AI and Generative AI Applicati...apidays
 
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerThousandEyes
 

Último (20)

AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024AXA XL - Insurer Innovation Award Americas 2024
AXA XL - Insurer Innovation Award Americas 2024
 
Why Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire businessWhy Teams call analytics are critical to your entire business
Why Teams call analytics are critical to your entire business
 
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...
 
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
Apidays Singapore 2024 - Building Digital Trust in a Digital Economy by Veron...
 
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWEREMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
EMPOWERMENT TECHNOLOGY GRADE 11 QUARTER 2 REVIEWER
 
Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood
Polkadot JAM Slides - Token2049 - By Dr. Gavin WoodPolkadot JAM Slides - Token2049 - By Dr. Gavin Wood
Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood
 
Artificial Intelligence Chap.5 : Uncertainty
Artificial Intelligence Chap.5 : UncertaintyArtificial Intelligence Chap.5 : Uncertainty
Artificial Intelligence Chap.5 : Uncertainty
 
Apidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbu
Apidays Singapore 2024 - Modernizing Securities Finance by Madhu SubbuApidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbu
Apidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbu
 
FWD Group - Insurer Innovation Award 2024
FWD Group - Insurer Innovation Award 2024FWD Group - Insurer Innovation Award 2024
FWD Group - Insurer Innovation Award 2024
 
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...
 
A Beginners Guide to Building a RAG App Using Open Source Milvus
A Beginners Guide to Building a RAG App Using Open Source MilvusA Beginners Guide to Building a RAG App Using Open Source Milvus
A Beginners Guide to Building a RAG App Using Open Source Milvus
 
Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024Axa Assurance Maroc - Insurer Innovation Award 2024
Axa Assurance Maroc - Insurer Innovation Award 2024
 
Navi Mumbai Call Girls 🥰 8617370543 Service Offer VIP Hot Model
Navi Mumbai Call Girls 🥰 8617370543 Service Offer VIP Hot ModelNavi Mumbai Call Girls 🥰 8617370543 Service Offer VIP Hot Model
Navi Mumbai Call Girls 🥰 8617370543 Service Offer VIP Hot Model
 
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot TakeoffStrategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
Strategize a Smooth Tenant-to-tenant Migration and Copilot Takeoff
 
Data Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt RobisonData Cloud, More than a CDP by Matt Robison
Data Cloud, More than a CDP by Matt Robison
 
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers:  A Deep Dive into Serverless Spatial Data and FMECloud Frontiers:  A Deep Dive into Serverless Spatial Data and FME
Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME
 
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...
 
Real Time Object Detection Using Open CV
Real Time Object Detection Using Open CVReal Time Object Detection Using Open CV
Real Time Object Detection Using Open CV
 
Apidays Singapore 2024 - Scalable LLM APIs for AI and Generative AI Applicati...
Apidays Singapore 2024 - Scalable LLM APIs for AI and Generative AI Applicati...Apidays Singapore 2024 - Scalable LLM APIs for AI and Generative AI Applicati...
Apidays Singapore 2024 - Scalable LLM APIs for AI and Generative AI Applicati...
 
How to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected WorkerHow to Troubleshoot Apps for the Modern Connected Worker
How to Troubleshoot Apps for the Modern Connected Worker
 

Justifying IT Spending

  • 1. How to Justify Your IT Spend dotCMS Boot Camp 14 April 2010 Better
  • 2. If you are looking for… …in advance, I apologize
  • 3. Equations are just guides Every organization has a… Different approach to justifying costs Different risk profile Different processes/culture from one college to another, or one division to another Today – a framework, based upon what I see in the market, conversations, experiences
  • 4. Following this presentation you will be able to… Gain or maintain credibility with your CIO/CFO Move Strategic IT Spend Requests Quickly Put your vendors on BS alert
  • 5. Today What Should Be Included in Every Justification Approach Focus is on Strategic purchases Visit the ROI Temple This one is too hot, this one is too cold. And this one is just… Two other quantitative approaches And now, for something totally different..
  • 6. The Checklist S/W Purchase Implementation People, Training Infrastructure (Servers, Network)
  • 7. The Big Picture – Hardware & Software Strategic/Drive innovation Using Social to inform content selection Transformation WebTrends, Radian6 Information Transactions Marketing Automation Tactical/Reduce Costs Infrastructure CMS, servers
  • 8. The Big Picture - People W-OPS Web Operations Ensures that the tactics of Web site development align with overall organizational mission. WEM Web Execution Management Day to day execution by the Web Team; the Web Team carries out plans developed by Web Ops. WPM Web Performance Measurement Web analytics that are connected to business goals
  • 9. The Big Picture - People W-OPS Web Operations Ensures that the tactics of Web site development align with overall organizational mission. WEM Web Execution Management Day to day execution by the Web Team; ability to efficiently carry out intended plans WPM Web Performance Measurement Web and business analytics RFI for the Web Team? Who re-interviews?
  • 10.
  • 11. What counts – hardware, software, incremental headcount, training costs, facility drain, the Team’s preparation time
  • 12. What doesn’t count – “opportunity cost”, 20% of someone’s time is now freed up
  • 15.
  • 16. The Failing of ROI A Strategic Purchase doesn’t… Save you money Reduce headcount Simplify processes By itself, make you money
  • 17. Next Time ROI Comes Up Usually an organization commits to a Strategic purchase to complement a larger, business decision
  • 18. What’s Being Used #2 IT Spend:Operating Expenses Reflects more of the realities of the ebb and flow of an organization As it enters new markets, sells subsidiaries or mirrors a contracting market Does not assess the upside of an investment
  • 19. What’s Being Used #3 Total Cost of Ownership Originally created to capture long term and “hidden” costs Acquisition/Operation/Growth and Change Does not assess the upside of comparative investments But does surface financial risk during the latter stages of an investment Some companies abandoning ROI for TCO because TCO represents harder costs
  • 20. What’s Being Used #4 RORKAS (Return on Running a Kick Ass Site) A completely qualitative approach to justification (sort of) IT investments are largely forced by business decisions
  • 21. What’s Being Used #4 RORKAS (cont’d) Is your site the most important visual manifestation of your school/agency/business? By what degree does your site lag your business? 3 Hours? 3 Weeks? 3 Months?
  • 22. What’s Being Used #4 RORKAS (cont’d) Your “return” looks something like this Ability to correct embarrassing content in 10 minutes, not 3 days Make the most of your current business opportunities because someone is tasked with daily review of site and business analytics Nail new business opportunities (launch new products, services) because you have a cross functional team that can create a new application, modify templates, write copy in something less than 3 months
  • 23. What Can You Take Home? Justification is what you make it Can be ROI IT Spend:Operating Expenses TCO “Hey, just imagine how better the New World will be!” An RFI for the Team?
  • 24. Be Real About Costs People WILL spend more time on the site (great!) Your investment is the cost of running a better machine Technology, people, training, 3rd party involvement and organizational support
  • 25. A Word about “Risk” Needs to be addressed in every justification What is Risk? Identifying executional risk, and how will those deltas be managed? Recognize risk when you… Buy new – does the investment take you outside of your orgs comfort zone? Remain with legacy – a different risk. Risk to the business of staying with suboptimal processes, speed, accuracy, security. Who is mentoring, pushing responsibility and ownership to the appropriate levels within the organization?
  • 26. Thank You! Bill Beardslee bill@dotcms.com +1-786-594-5288

Notas del editor

  1. Putting together a case on why an organization should purchase something – something that costs a lot of money now and in the future – can be one of the most nerve-wracking events of a career. It takes a lot of research and good deep thinking to not only position your recommendation for approval, but in the process make it shine brighter than all the other proposals on the table of the CIO or CFO.
  2. But the process of justifying your IT spend does not involve one universal, neatly-defined equation. Amidst my own personal experience in this area, the many conversations and research I have done in preparation for this presentation, I could not find one commonality in approach – nonetheless in an equation. Indeed, there are maybe dozens of approaches I have seen for justifying IT expenditures – each with its own set of pros and cons.
  3. And why are there so many approaches? I believe it has to do with the different DNA of each organization. Sr. management varies from one org to another, and with that so to does the way an organization approaches the entire justification process. Some organizations I will review later in the presentation are driven by extreme standardization of process – meaning there is a template and standard scoring system for each internal IT spend proposal. Others are less rigid about the construct of the proposal and more concerned about Total Cost of Ownership. Neither of those approaches is “right” or “the best” – but they work for each organization. You find something that fits the needs and culture of your organization and go with that.Today we will discuss a number of different methods being used, and importantly find out what you are doing and add that to the conversation.
  4. So this presentation and the conversation that surrounds it should broaden your understanding of the pros and cons of what is being used out there. Again – you may not leave here with an equation, but you will leave here with greater confidence reinforeced by your knowledge of the many ways to justify your IT spend. Your improved capability to get to the nails of costs, risk and ROI will help improve their pitches to you…or help you more quickly separate the fakers from the real folk.
  5. Strategic - usually ones over a certain dollar amount, and those that will create process or headcount ripples through the org
  6. First lets make sure we have the right list of items to be included in any request for funding.
  7. Lets take the Checklist we just reviewed and dissect that to a more granular level. Most organizations will make a distinction between Strategic IT purchases and Tactical IT purchases. Strategic for some is defined in dollar terms. For other organizations – and I feel more appropriately – it is defined as a purchase that will change the way the organization does business. This could be a subtle change or a potential game changer. Also Strategic purchases tend to carry with them more risk. Strategic purchases push orgs into areas where they have incomplete knowledge or experience – and thus that is why they tend to draw more scrutiny from mgmt.
  8. The most prominent missing link in many IT spending proposals is a recognition of the people. Not that headcount is not considered. No one would make that obvious of a mistake in their presentation. But they tend to account for them like servers – “yep, we need 5 people”. Very little recognition of how those 5 skill sets may fit within the Web Team, or within the larger org. If you are about to move toward a strategic IT investment, don’t forget to re-think how you would organize your web team.
  9. The technology goes through a lengthy and in-depth pre-purchase vetting process – budget request (internal), evaluation, demos. But how often does an org look at its own people and how/if they would fit within the new strategy that was the impetus for the new technology? Should the team be re-interviewed or evaluated to see if they have the skills and capabilities to be contributors in the new reality?
  10. Your site is the visual manifestation of your businessAnd does the evolution of your business ever stop? Does the generation of ideas around your business have a project manager, a project period that starts and stops?
  11. You are selling the transition from your current state (outdated, feature-thin CMS, staffed with fewer people than needed, infrastructure sucked dry of follow-on investment because “we are going to buy a new CMS soon”) to a state that puts the site at the forefront of your business (a CMS implemented properly, a group of people empowered, and management that has funded a “Perpetual Plan”). This only works if your leadership believes in the power of online.