Social Network your Business

1. Social Business

2. Share
About Me news

3. Share
Me in 30 Seconds news
I am an Social Media Strategist and Information
Architect skilled at designing online communities which
enable knowledge work.
My approach focuses on providing a rich, engaging
user-centered experience which fosters engagement,
collaboration and crowdsourcing.
By combining information management best practices
with new media technologies, organization can “re-
invent” themselves, accelerate innovation and manage
what they know.

4. Web’s Voice democratization of organizations
Mass collaboration on the Internet is shaking up business
“We are seeing the emergence of an economy of
the people, by the people, for the people...“
Stephen Ross, The Future of Competition: Co-Creating Unique Value with Customers

5. Web’s Voice secret sauce: users add value
“Web 2.0 is the understanding that the
network is the platform and the rules for
business are different.
Secret …The cardinal rule is this one:
Sauce Users add value
…And figuring out how to build databases
that get better the more people use them is
the secret sauce of every Web 2.0 company”
Tim O’Reilly

6. The Solution

7. Web’s Voice social Business
What:
Create and implement a social networking strategy and
platform that incorporates the “best of the Web” features
and functionality so your customer, partners and employees
can engage, collaborate and grow your business fast!
How:
• Study the best social networks, including their rich, engaging user
interfaces, features and functionalities.
• Design and develop a social network platform, information architecture
and data model based on a user-centered experience, object-oriented
design, and relational databases based on custom objects.
• Incorporate knowledge management best practices in order to take
advantage of collective intelligence and crowdsourcing.

8. Web’s Voice social Business
What:
Create and implement a social networking strategy and
platform that incorporates the “best of the Web” features
and functionality so your customer, partners and employees
can engage, collaborate and grow your business fast!
How:
• Study the best social networks, including their rich, engaging user
interfaces, features and functionalities.
• Design and develop a social network platform, information architecture
and data model based on a user-centered experience, object-oriented
design, and relational databases based on custom objects.
• Incorporate knowledge management best practices in order to take
advantage of collective intelligence and crowdsourcing.

9. Web’s Voice social Business
What can Businesses learn from these popular sites?
How do they apply to your Functional Area or Role
User Interface, viral marketing – Community Design
and custom applications
Share Ideas. Collective Knowledge
Vote the up or down
Share Professional Resume
Ask Questions. Upload and eCommerce
and User Profile
Get answers share Videos
Community Translation
Aggregate
Share News. Content
Vote them up or down
Blog Social Project Management Search, Target Marketing,
Business Apps

10. Web’s Voice social Business
What:
Create and implement a social networking strategy and
platform that incorporates the “best of the Web” features
and functionality so your customer, partners and employees Secret
can engage, collaborate and grow your business fast!
Tip
How:
• Study the best social networks, including their rich, engaging user
interfaces, features and functionalities.
• Design and develop a social network platform, information
architecture and data model based on a user-centered experience,
object-oriented design, and relational databases based on custom
objects.
• Incorporate knowledge management best practices in order to take
advantage of collective intelligence and crowdsourcing.

11. Social Business designing custom objects
Rate/Recommend/Comment
Ask and Answer Questions
Share Knowledge
Meet and Discuss
Support Ticket Share Ideas
Share Videos Solve Problems
Survey/Vote/Comment
Share News
Understanding Social Interactions
Personalized Content Make Introductions
Discounts/Promotions/Deals

12. Social Business designing social networks
Share News
• Tweet in 140 characters or
less
• See Most Popular Tweets
• Follow and be Followed 10th Most Popular Web site

13. Social Business designing social networks
Share News
• Share News from
Other Internet Sites
• Vote up or Down
• Sort by Most Popular
Mubarek’s final hours: Desperate
bids to stay ... more
Digg.com

14. Social Business designing social networks
Share Ideas
• Submit Ideas
• Vote up or Down
• Sort by Most Popular
• Earn Points

15. Social Business designing social networks
Support Ticket
SalesForce – 4th Fastest Growing Company
• Follow different objects
• Customer Support Ticket
• People
• Applications
• Documentation
• Etc.
• Opportunity to design custom objects
• Similar in design to Faceboo
• “Facebook for the Enterprise”

16. Social Business designing social networks
Share Videos 3rd Most Popular Web site
• Upload a Video
• Watch a Video
• Subscribe to Video
feeds using RSS

17. Social Business designing social networks
Ask and Answer Questions
Cha Cha is ranked 1,222
in Alexa which ranks Web
sites based on traffice.
• Ask a Question
- ChaCha
• Login using Facebook
• Receive answer on
Mobile phone

18. Social Business designing social networks
Rate/Recommend/Comment
• Recommendations
based on pages you
view
• Recommendations
(comments) based on
usage
• Rating the reviews

19. Social Business designing social networks
14th Most Popular Web site
Personalized Content
• Recommendations
based on pages you
view
• Recommendations
based on profile
• Invitations
(Recommendations)
to connect

20. Social Business designing social networks
Survey/Vote/Like
• Business Pages on
Facebook
• People “Like” your Page
• “Like” shows up on
Friend’s Profile
• Vote on multiple choice
• Vote on comments

21. Social Business designing social networks
Share Knowledge
6th Most Popular Web site
• Wiki is “what is know is”
• Anyone can contribute or
edit. There are no more
“subject-matter experts”
(Your experience is enough)
• People DO contribute when
they feel ownership

22. Social Business designing social networks
Make Introductions
• Reveal your Social Network
• Reveal other’s Social Network
• Ask a member in your Social You’re well-connected. Now leverage it!
Network to introduce you to
the person or company you
are trying to contact
• Recommend a product to
someone else in your social
network

23. Social Business designing social networks
Make Connections
#1 Most Popular Web site
• What’s on your mind – gets
people talking
• Easy to connect via Chat,
Requests, comments
• “Viral Market” via “Invite
your Friends”

24. Social Business designing social networks
Discounts/Promotions/Deals
Google bid $6 billion
• Deal of the Day for local businesses
• Print the voucher or bring up on
mobile device at the store
• Broadcast through your Social
Network (Email, Facebook, Twitter)
• Refer a friend and get Groupon bucks
• Mobile application
• Gift cards . Redeem them with a gift
code

25. Social Business secret sauce: custom objects
Create Custom Objects to enable knowledge work in your
Business, Functional Area, Roles and Tasks
Custom Object Similar to Description Social Business Example
Question Cha-Cha Ask Question Social CRM Customer asks Financial
Advisor about 401k
Idea Dellideastorm Share an Idea Social Product Customer submits a product
Mgmt enhancement
News Digg.com Share News Social Public Share Press Release
Relations
Meeting Microsoft Office Schedule Meeting Social Logisitics Create a meeting and schedule
a conference room
Problem SalesForce Chatter Computer Ticket Social Support Submit a computer problem
for Customer Support
Collective Social Translation Translates document into
Translation LingoTek Translation Spanish
Image Editing Pixlr Create or edit an Social Design Create a logo and crowdsource
image to improve it
etc.

26. Web’s Voice social Business
How did it become the #1 site on the Web today? There are over 500
million people on Facebook!
• Rich, engaging User Interface allowing people to easily share status updates, photos, etc.
• Viral marketing features such as displaying friend feeds, invite others to connect, etc.
• Custom Applications. The ability to click on simple applications under the Status Update box can
lead to more other content types and applications. Terrific user-centered design!
Question
Custom Objects
Attach Photos, Videos, Events or Links….
…then why not Questions, Ideas, News, Designs – or any Custom Object you create based on your specific business,
role or tasks!

27. Your Business
example: CalcXML Text your Question
Social CRM
Step
1 Prospective Consumer texts your Business
Click
here
Text: 2252965 or “CALCXML” From Mike Lee a Financial
Analyst:
“You will generally pay
Step ordinary federal income
2 …then types in a Question like
tax (but not the 10%
penalty tax) on the taxable
“What tax advantages do I have amount that is converted.
Your tax-free potential is
with a Roth IRA?” maximized if you pay the
taxes from your current
income or personal
savings, not your IRA.”
Step Mike Liu, a Financial Analyst, answers the
3
Question
“You will generally pay ...

28. Register | Login
CalcXML Tuesday, January 5
Tuesday, January 5
Tuesday, January 5 Register | Login
Search
Mike Liu My Popular posts My Points
Sales Director
State Farm Insurance
Speak Up! All Posts, Events, Ideas, News…
mliu@statefarm.com SSS Analyze whether our IARFC
Web site should be turned into a
W: 800-666-1656 What’s on your mind? Submit Social network
M: 513-594-0493
F: 513-424-5742` My Recent posts
PPP – 101 Client Acquisition
on Friday, January 15
Liz Taylor asks What tax advantages do
Education I have with a Roth IRA?
5 minutes ago The next ten years: A mecca for
College: UCLA University innovation
Mike Liu says You will generally pay ordinary
> show all
federal income tax (but not the 10% penalty tax)
Professional Associations on the taxable amount that is converted. > more
3 minutes ago
IARFC, SFSP
Mike Liu asks Where is NAIFA
Services Conference being held in Denver this
My Social Networks My Calendar
week.
Annuities, Liability Insurance, Collectibles 5 minutes ago
Coins, Stocks and Bonds Brandon O’Brien says It is at Denver Convention Annuities
Last updates: 6 minutes ago
Center at 5th East and Canterbury
3 minutes ago
Tags Liability Insurance
Last updates: 3 minutes ago
Automobile, Cash Flow, College, Mike Liu posts an idea Analyze
whether our IARFC Web site should be Collectibles / Coins
Credit Card, Home, Mortgage,
turned into a social network Last updates: 8minutes ago
Insurance, Investment, Paycheck, 2 days ago > show all
Retirement, Savings, Taxes Robert Pedersen says Yes, we should consider
doing this since social networks have huge
potential – especially with 8,000 members.!
3 minutes ago

29. Web’s Voice Web 2.0 – “Question” web sites
Industry: All Actor: Person
Social CRM
Sector: All Behavior: Ask Question
• Content Type
• Ask a Question
• Popular, Related Sites
• Ask
• Yahoo! Answers
• Cha Cha
• Popular Features
• Type in Question or
Text your Question
• View Frequently-asked Questions
• Vote up or Down Responses
Study their use cases…

30. Web’s Voice crowdsourcing
Don’t “go it alone”. Ask
the business crowd. The
Crowd gets it right
“92%” of the time!
As a business owner,
you are like the
contestant having to
answer questions to
run your business

31. Imagine the
Possibilities…

32. Share
news
Government 2.0

34. Utah’s Voice
All Business City Community Education Family Government
Government Nation/World News Religion Sports Technology
Blogs Election and Voting Executive Branch Federal Government Governor’s Office Judicial Legislative Branch Utah Laws
HB70 – Illegal Immigration
Enforcement Act > more What’s on your mind? Submit Popular posts My Points
Do you support HB70’s requirement that police All Posts, Bills, Events, Ideas, News…
officers verify the legal status of people detained
for class A misdemeanors and felony offenses if Exoro Group podcast
the officer has “reasonable suspicions they are in Discussion about Illegal
Bring illegals out of the shadows
the country illegally. Recent posts Speak Up!
Blogger – Mark Terrett - 12 minutes ago
Immigration debate
Yes No My idea is that we allow illegal immigrants the
opportunity to come forward out of the shadows, enable Sutherland unveils study
them to have a temporary work visa, put them in the back showing crime not caused by
No (421) of the line for citizenship and pay taxes like the rest of us illegals
for their work.
Dan Jones surveys Utahns on
Yes (932) Undecided) 42 28 Illegal immigration
> show all
Steve Sandstrom Supporter Sandstrom insists new illegal
immigration isn’t watered down
HB70 will remove illegal immigrants
from Utah, discourage otherrs from KSL.com – Dennis Romboy - 22 minutes ago
coming in and will give local policy
Rep. Stephen Sandstrom insisted Thursday that changes
agencies in enforcing this law. >more
he made to his enforcement-only illegal immigration bill Take Action
don't water it down. Contact your Elected Official
Luz Robles Opponent The costs of illegal immigration
HB70 will cost cities millions in
dollars in taxes as police will spend Citizen – Robert Pedersen - 27 minutes ago
more of precious time with work
they are not responsible to do.
Who has calculated the costs of illegal immigration and
Immigration is a federal matter not the projected costs of enforcing HB70?
a state one. >more Tami smith The Sutherland Institute has
calculated the costs here.

35. All Business C ity Community Education Family Government Nation/World News Religion Sports Technology
Aerospace & Aviation Defense & Homeland Security Energy & Natural Resources Financial Services Life Sciences Software & IT
Popular posts My Points
What’s on your mind? SSS
Submit
All Posts, Bills, Events, Ideas, News…
Use all the Tails in your
Software & IT Search Marketing Strategy
Committee Assignments
Recent posts Speak Up! Utah Valley Entrepenuer
Forum event “Top 25 under 5”
Appropriations: on Tuesday, Feb 3 at 2pm…
• Public Education (Co-chair) Documatix and CalcXML
announce merger Take the State of Utah
Standing: 15 minutes ago survey “Evaluating Utah.gov
• Senate Revenue and Taxation social media strategy”
• Senate Education We use Documatix email marketing solutions
> show all
at work. It appears they want to get into the
online financial calculator market with this
merger.
Profession 9 minutes ago
Taxpayer Advocate, Public Administrator What resources do I have to
Communities Calendar
create a business plan?
15 minutes ago
Tags Salt Lake City
Contact the Small Business Development Last updates: 6 minutes ago
Center located at a nearby educational
Blogs, Business Plan, Email Marketing, campus.
Utah
Jobs, Marketing, Mobile Device, 9 minutes ago
Last updates: 3 minutes ago
Programming, Stimulus, Social Manage Knowledge proposes idea that the
Weber
Media, SEO, Strategy, Website, State of Utah create a social networking site
Last updates: 3 minutes ago
15 minutes ago
Venture Capital > show all

36. It’s FREE!
Let your
be Heard!
advertise discuss share promote
http://www.facebook.com/americanforkutah

37. It’s FREE!
Advertise! Share! Promote!
Create a Facebook “Fan” Page for your Business, Group or Organization
1. Go to http://www.facebook.com
2. Complete the form and Sign up or Login. (You can create your Facebook Fan Page with your personal account)
3. Create the page by going to https://www.facebook.com/pages/create.php and fill out the form
4. Add an image, Invite your friends, and Tell your fans
5. Go to http://www.facebook.com/americanforkutah . Click “Like” and “Write something…” about your business.
(American Fork Utah will see your page and can then “Like” you as well)
6. Finally, post regularly - perhaps 2-3 times a week - on YOUR page. Your posts will also show up on the American
fork Utah’ page as well.
Note, Please be civil in your dialogue. The City of American Fork, Chamber of Commerce and other sponsors of this site are NOT responsible for the
content They do not endorse any company or it’s products or services. Community moderators reserve the right to remove content which is abusive,
offensive, or off-topic.
http://www.facebook.com/americanforkutah
brought to you by…
http://www.afchamber.org http://www.websvoice.com

38. American Fork, Utah search

39. American Fork, Utah search
News Social Media Links
AF News
Steele Days 2012 > Who is on the ballot
Steele Days
Big Show > Where you go to vote Election
and Mayor James Hadfield
Fireworks > Citizens vote on Candidates
July 21 Presidential candidates
Business Social Media Links
Women in Business
Primary Election Vote > Pool hours extended AF Business
Luncheon
Today on July 4th Pool
> Pool hours extended Rec Center
June 27th at
on July 4th AF Fitness Center
11:30am at Swimming
Sammy’s
> Please fill out a survey
on youth soccer league

40. American Fork, Utah search
Government Social Media Links
AF Government
Primary Election Vote > Who is on the ballot
Today Vote
Voters will
> Where you go to vote Election
go to the Mayor James Hadfield
polls Candidates
Tuesday… > City Council Agenda
Community Social Media Links
Primary Election Vote > Free CPR classes AF Parks and Recreation
Adult Swim Classes Pool
Pool
Today > Pool hours extended
on July 4th Rec Center
Rec Center
Deadline
to register > Please fill out a survey Swimming
Swimming
AF Fitness Center
for adult… on youth soccer league

41. Share
news
Business 2.0

42. Register | Login
Financial Tuesday, January 5 January 5
Tuesday,
Tuesday, January 5 Register | Login
Calculators Search
My Popular My Points
info@calcxml.com posts
Speak Up! All Posts, Events, Ideas, News…
W: 801-446-7822
F: 801-446-7823
SSS Analyze whether our IARFC
Web site should be turned into a
What’s on your mind? Submit Social network
About Us PPP – 101 Client
Acquisition
on Friday, January 15
Financial Calculators Inc is a leading My Recent
provider of online financial calculators. posts The next ten years: A mecca
Each day . Each day thousands of for
Mark Terrett asks What are your innovation
customers - including those at Yahoo!
> show all
Finance, Wells Fargo, AOL – run these favorite Web sites? Why?
calculators to make wise financial 5 minutes ago
decisions. We can host these calculators ,
integrate them into your Web site and Brandon O’Brien says Facebook for it’s ease-
of-use. LinkedIn because it connects me with
match your Web site’s “look and feel” – or other professionals.
you can do it yourself with our help. 3 minutes ago My Social My Calendar
Networks
Services Annuities
Last updates: 6 minutes ago
Annuities, Liability Insurance, Collectibles Mark Terrett posts an idea
Coins, Stocks and Bonds Analyze whether our IARFC Web site Liability Insurance
should be turned into a social network Last updates: 3 minutes ago
2 days ago
Tags
Automobile, Cash Flow, College, Collectibles / Coins
Robert Pedersen says Yes, we should Last updates: 8minutes ago
Credit Card, Home, Mortgage, consider doing this since social networks
have huge potential – especially with 8,000 > show all
Insurance, Investment, Paycheck, members.!
Retirement, Savings, Taxes 3 minutes ago

43. Financial
Calculators Text your Question
Step
1 Prospective Consumer calls CalcXML
Click
here
Text: 2252965 or “CALCXML” From Mike Lee a Financial
Analyst:
“You will generally pay
Step ordinary federal income
2 …then types in a Question
tax (but not the 10%
penalty tax) on the taxable
“What tax advantages do I have amount that is converted.
Your tax-free potential is
with a Roth IRA?” maximized if you pay the
taxes from your current
income or personal
savings, not your IRA.”
Step Mike Liu, a Financial Analyst, answers the
3
Question
“You will generally pay ...

44. Register | Login
Financial Tuesday, January 5 January 5
Tuesday,
Tuesday, January 5 Register | Login
Calculators Search
Mike Liu My Popular My Points
Sales Director This is Mike Liu’s homepage, posts
State Farm Insurance
Speak Up!
showing his profile, credentials and
All Posts, Events, Ideas, News…
mliu@statefarm.com services. The customer can contact SSS Analyze whether our IARFC
Web site should be turned into a
W: 800-666-1656 Mike for fee-based services, such as Submit
What’s on your mind?
selling him a Roth IRA
Social network
M: 513-594-0493
F: 513-424-5742` My Recent
posts PPP – 101 Client
Acquisition
Liz Taylor asks What tax on Friday, January 15
Education advantages do I have with a Roth
IRA? The next ten years: A mecca
College: UCLA University for
5 minutes ago innovation
Mike Liu says You will generally pay ordinary
> show all
federal income tax (but not the 10% penalty
Professional Associations tax) on the taxable amount that is converted.
> more
IARFC, SFSP 3 minutes ago
Mike Liu asks Where is NAIFA
Services Conference being held in Denver this
My Social My Calendar
week. Networks
Annuities, Liability Insurance, Collectibles 5 minutes ago
Coins, Stocks and Bonds Brandon O’Brien says It is at Denver Annuities
Last updates: 6 minutes ago
Convention Center at 5th East and Canterbury
3 minutes ago
Tags Liability Insurance
Last updates: 3 minutes ago
Automobile, Cash Flow, College, Mike Liu posts an idea Analyze
whether our IARFC Web site should be
Credit Card, Home, Mortgage, Collectibles / Coins
turned into a social network Last updates: 8minutes ago
Insurance, Investment, Paycheck, 2 days ago > show all
Retirement, Savings, Taxes Robert Pedersen says Yes, we should
consider doing this since social networks
have huge potential – especially with 8,000
members.!

45. Register | Login
Financial Tuesday, January 5 January 5
Tuesday,
Tuesday, January 5 Register | Login
Calculators Search
Mike Liu My Popular My Points
Sales Director posts
State Farm Insurance
Speak Up! All Posts, Events, Ideas, News…
mliu@statefarm.com SSS Analyze whether our IARFC
Web site should be turned into a
W: 800-666-1656 What’s on your mind? Submit Social network
M: 513-594-0493
F: 513-424-5742` My Recent
posts PPP – 101 Client
Acquisition
Liz Taylor asks What tax on Friday, January 15
The text message also shows up in the online
Education advantages do I have with a Roth
IRA? Social Network. Note, Liznext ten have asked the
The could years: A mecca
College: UCLA University for
same question online instead of texting it
5 minutes ago innovation
Mike Liu says You will generally pay ordinary
> show all
federal income tax (but not the 10% penalty
Professional Associations tax) on the taxable amount that is converted.
> more
IARFC, SFSP 3 minutes ago
Mike Liu asks Where is NAIFA
Services Conference being held in Denver this
My Social My Calendar
week. Networks
Annuities, Liability Insurance, Collectibles 5 minutes ago
Coins, Stocks and Bonds Brandon O’Brien says It is at Denver Annuities
Last updates: 6 minutes ago
Convention Center at 5th East and Canterbury
3 minutes ago
Tags Liability Insurance
Last updates: 3 minutes ago
Automobile, Cash Flow, College, Mike Liu posts an idea Analyze
whether our IARFC Web site should be
Credit Card, Home, Mortgage, Collectibles / Coins
turned into a social network Last updates: 8minutes ago
Insurance, Investment, Paycheck, 2 days ago > show all
Retirement, Savings, Taxes Robert Pedersen says Yes, we should
consider doing this since social networks
have huge potential – especially with 8,000
members.!

46. Financial
Calculators Text your Question
Liz
Financial Calculators You have a new answer to your questions
Financial Calculators You have a new answer to your questions Liz has three responses
Financial Calculators You have a new answer to your questions
Responses to questions sent through the online
Social Network show up in the sender’s inbox

47. Financial
Calculators Go Mobile!
• Run a calculator, ask
a question, see recent
posts Automobile, Cash Flow, College, Credit Card,
Home, Mortgage, Insurance, Investment,
Paycheck, Retirement, Savings, Taxes
• Smart Phone What’s on your mind?
Submit
application is a subset Recent posts Popular posts
of the online Social responses. Click here
Liz has three Liz Taylor asks What
tax advantages do I have with
Network a Roth IRA? 5 minutes ago
5 minutes agosays You will generally
Mike Liu
pay ordinary federal income tax (but not
the 10% penalty tax) on the taxable
amount that is converted. > more 3
• Smart Phone minutes ago
application and Online
Social network
synchronize

48. Financial
Calculators Go Mobile!
• Any professional financial
advisor can respond to the
question.
Liz asks “what tax
advantages do I have with a Roth
IRA?” 5 minutes ago)
• Others in the community
can vote “up or “down” so Peter says “You will generally pay
ordinary income tax (but not the 10%
the best answer showsLizonthree responses.
had
penalty tax) > more” (3 minutes ago)
top. You see 2 of them here.
Scroll down for the rest. Mary says “You have to pay the
taxes now instead of in the future. (2
• Community “poice” the minutes ago)
content and can reporting
abuse for spam answers,
pornography, etc.

49. Sample Portfolio Share
news
The Church is one of the largest CalcXML is a leading provider of online financial
IT operations in the State of Utah. calculators with clients such as Yahoo!, Dow Jon
The Service desk receives over Mastercard, Jackson Hewitt and Suntrust Bank
200,000 calls per year.
LDS.Biz is the fastest growing LDS Business Consulted with their Web designer of their
I conceived , designed and online financial community – HelpMeFinancial.
community. It has over 2500 members in 2 months.
implemented the Self Support Created articles, moderated discussions,
Web site for the Church and promoted that site on social media sites, like
helped pioneer their knowledge Social Media Strategist. Promoted LDS.Biz on Facebook, Twitter and LinkedIn.
management tools, systems Facebook, Linkedin and Twitter and helped grow site
and processes. to 2000 users in 1 months
ZAGG are makers of the Invisible Shield and David Leavitt ran for Utah’s 3rd Congressional
one of the fastest growing companies in Utah. District in 2008.
Verio is a leading provider of I interviewed and surveyed all employees, As Project Manager for Manage Knowledge
enterprise Web hosting services. analyzed responses, created reports for LLC, I led the design and development the
management and made recommendations. Web site, creative art work, and backend
As ITIL Project Manager, I was “Delegate Database”. David lost in the
responsible for leading the project Republican primary, but had he won the
team in implementing Phase 1 of Republican Convention was to create a
IT Service Management (ITSM) I provided initial consultation on personalized portal for citizens similar to
best practices, including incident, their online community – MyBarackObama.com and
problem and knowledge “Appspace” AmericaSpeakingout.com .
management.