How to be an Effective Leader and Manager Presentation

1. Effective Management and Leadership Skills for Healthcare Professionals Presented by Douglas Lawson; Corporate Training Specialist Atlanta, Georgia ________________________ Gentiva Healthcare Services 3350 Riverwood Parkway, Suite 1400 Atlanta, Georgia 30339 great healthcare has come home℠

2. 1. What could you be doing right now, that you are not doing, that would make a tremendous positive difference in your professional life? 2. What could you be doing that would make a tremendous positive difference in your personal life? Where are you right now?

3. Attitude Always Determines Altitude!!

4. Skill Knowledge Desire What is a Habit? Habits are defined as the intersection of 3 things in our life:

5. Awareness Awkwardness Automatic “It takes 21 days on the average to develop a habit” The 3 A’s of Exchanging a Habit:

6. A Boss drives people A Leaders inspires them A Boss depends on authority A leader depends on goodwill A Boss evokes fear A Leader radiates love A Boss Says “I” A Leader says “We” A Boss shows who is wrong A Leader shows what is wrong A Boss knows how it is done A Leader knows how to do it A Boss demands respect A Leader commands respect The Difference Between A Boss and A Leader?

7. Definition of Management “Management” “the art of conducting, directing”, (“to lead by the hand”) characterizes the process of leading and directing all or part of an organization, often a business, through the deployment and manipulation of resources (human, financial, material, intellectual or intangible). …en.wikipedia.org/wiki/Management

8. Developing a Management Mindset Evaluate your strengths and weaknesses. Determine how they affect your work habits. Learn to schedule your time. Learn to set priorities. Analyze your communication effectiveness. Test your skill in making decisions. Always be proactive. Measure your performance objectivity. Move from “task” thinking to “performance” thinking.

9. Keys to Effective Leadership Develop a work climate that encourages trust, candor and open communication. Adopt belief that best motivation is self-motivation (in the proper climate and leadership, employees will become productive). Involve employees in problem-solving and improvement-planning. Listening to employees and seeing merit in their needs. Setting clear goals and organizational objectives.

10. Keys to Effective Leadership, continued Rearranging jobs to allow for a greater degree of responsibility and self direction. Recognize that conflicts between the needs of individuals and organizations are inevitable, openly confront. Use mistakes as a learning opportunity. Have high expectations of others while providing them support and encouragement in attaining objectives. Provide recognition for superior performance.

11. Learn to delegate Set goals WITH employees Open and willing communication Always keep learning (L.I.F.E.) Be an agent of change Take the time to talk to your employees Acknowledge employee accomplishments Help solve the problem not just the symptom Seize the moment Success Habits of Effective Leaders

12. Be a person of integrity Nurture others Listen to people Understand people Connect with people (Building relationships) Empowers others Reproduces other influencers How to Develop Influence as a Manager and Leader

13. Six Classic Principles of Influence Self-control Enthusiasm Time consciousness Honesty/directness Flexible approach Cooperative attitude Leadership is all about influence and building credibility!

14. Building Blocks for Success Time Grow skills, develop people, increase assets Training Train continually Technology Add and use tools for productivity Talk Keep lines of communication open

15. It’s All About Relationships! “Whale Done” Ken Blanchard

16. The One Minute Manager “Catch people doing something right!! Ken Blanchard

17. Personality Types and How to Supervise Them Political: Concerned with what looks right. Aesthetic: Like supervisors that are in touch. Social: Highly motivated by relationships. Economic: Sound fiscal decisions, best use of time and people. Theoretical: Motivated by what “could be”.

18. Personality Types

19. Your role is to inspire, motivate and encourage them. “Leadership is the capacity to translate vision into reality”. Your people will make the difference!

20. Developing Your Action Plan Personal Goals Map What ideas are most relevant to me? What action will I take as a result to the workshop? When will I do them?

21. Effective Management and Leadership Skills for Healthcare Professionals Presented by Douglas Lawson; Corporate Training Specialist Atlanta, Georgia ________________________ Gentiva Healthcare Services 3350 Riverwood Parkway, Suite 1400 Atlanta, Georgia 30339 great healthcare has come home℠