Presentation on "Benchmarking & Innovation-How Benchmarking can Support the development of a culture of innovation" by Suresh Lulla during the 6th International Benchmarking Conference from 6-7 March 2012 at Al Bustan Rotana Dubai
"Benchmarking & Innovation-How Benchmarking can Support the development of a culture of innovation" by Suresh Lulla
1. 6 th INTERNATIONAL
BENCHMARKING CONFERENCE
6-7 MARCH 2012
B E N C H M A R K I N G & I N N O VAT I O N
Suresh Lulla
Founder & Director, BestPrax Club Pvt. Ltd.
Mumbai, India
2. B E N C H M A R K I N G & I N N O VAT I O N
How benchmarking can support a
culture of innovation?
3. PROBLEM
Post World War I, European generals were trying to find
the best way to move solders, horses and equipment
from one place to another
5. BENCHMARK
PT Barnum’s Circus successfully transported personnel,
equipment, and animals from one US town to another
6. INNOVATE
These European generals studied what made Barnum’s
Circus transportation so smooth and efficient
They then adapted/innovated and applied these “best
practices” to improve their own armies’ transportation
7. LEARNING POINTS
1. When trying to do anything better, study how those
who are world class do it
2. Others may have already solved the problem
8. LEARNING POINTS (contd.)
3. Consider those organizations who have similar
processes, but who may be in an entirely different
business or industry
4. By learning from the best, organizations can apply
best practices to improve their own processes.
15. SCORING GUIDELINES
For Performance Excellence
ISO 9000
BASIC
Problem Solving
Six Sigma
INTERMEDIATE
Managing for Quality
Reliability Management
ADVANCED
Quality of Management
Benchmarking of Best Practices
BENCHMARK
Innovation