Presentation on "People Encouragement and Motivation- Al Forsan System in SCA" by Ali Fadhlani during 6th International Benchmarking Conference organized by Dubai Quality Group from 6-7 March 2012 at Al Bustan Rotana Dubai

1. AL FORSAN
Employee Recognition Program
Ali Redha Fadhlani
Head of Organizational Excellence department
4/3/2012 www.sca.ae 1

2. Agenda
About SCA
Why Employee Recognition Program?
SCA Management requirements
AL FORSAN Program
www.sca.ae 2

3. Securities and Commodities
Authority
Securities and Commodities Authority was established in 2000
to supervise and monitor stock markets in UAE.
The Vision: Leadership in developing the capital market and
contributing to national economy growth.
The Mission: To protect investors and enhance the principles
of sound and fair practices, and to improve the efficiency of
UAE capital markets through the development of the
necessary legislations, the enhancement of supervisory
regulations and the development of investment and legal
awareness.
www.sca.ae 3

4. Strategic Objectives
Developing a supervisory system of work at the SCA in
accordance with the best international practices.
Developing legislations that regulate business activities in the
UAE capital markets.
Excellence and creativity in providing services to all parties in
the capital markets.
Developing and providing the central/non-central
administrative services with utmost transparency and
efficiency.
4/3/2012 ‫وﺣدة ﻣﺗﺎﺑﻌﺔ اﻹﺳﺗراﺗﯾﺟﯾﺔ وﺗطوﯾر اﻷداء‬ 4

5. Excellence @ SCA
• Emirates Government Excellence Award:
Best Entity Award 2010 (Below 900 employees)
Best Entity for Performance Monitoring 2010
www.sca.ae 5

6. Why Employee Recognition
Enhanced performance & productivity
Increase loyalty and feeling of belonging to the organization
Create positive work environment
Recognize desired behaviors & Develop Employees
www.sca.ae 6

7. Link to EFQM Excellence Model®
ENABLERS RESULTS
People
People
Results
Processes,
Customer Key
Leadership Strategy Products &
Results Results
Services
Partnership
Society
&
Resources Results
LEARNING, CREATIVITY & INNOVATION
www.sca.ae 7

8. Link to EFQM Excellence Model®
1d: Leaders
3a:People plans reinforce a culture
support the org. of excellence with
Strategy org. people
3b:People's knowledge
and capabilities are
developed People
People
3c: People are aligned, Results
involved and
empowered
3d: People 3e: People are
communicate rewarded,
effectively recognised and
throughout the org. cared for
www.sca.ae 8

9. Employee Satisfaction Survey
Employee Satisfaction on recognition
80.2%
81.0%
80.0%
79.0%
78.0% 76.1%
77.0%
76.0%
75.0%
74.0%
2009 2010
www.sca.ae 9

10. Management Requirements
Approach should include all employees with focus on lower
grades.
Approach should be transparent and creates competition all
over the year.
Approach should have clear criteria.
Approach should allow recognition of employees different
positive initiatives.
Approach should involve VPs and department heads.
www.sca.ae 1
0

11. www.sca.ae 1
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12. Rewarded Categories
Emirates Government Excellence Program
Employee of Department
Employee of Division
Excellence Echo
The Fares (The Knight)
Best Department
Long Service Award
Best Team
Unknown Soldier
www.sca.ae 1
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13. www.sca.ae 1
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14. Employee of Division
Employee of the department (20 points)
Suggestion (As per the suggestion committee evaluation)
A year in service (10 points on 31st December)
Support to others (Points granted by department heads)
Annual Appraisal
Good 15 points
Very Good 25 points
Excellent 35 points
www.sca.ae 1
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15. Suggestions
The Suggestion Committee at SCA evaluates each suggestion
on following criteria on scale of 1-5:
Services Improvement
Amount saved
Improvement of customer satisfaction
Improvement of employee satisfaction
Social or Global impact
www.sca.ae 1
5

16. Suggestions
Points awarded as follow
Total score
Points Awarded
From To
0 5 5 Points
5 10 10 Points
10 15 15 Points
15 20 20 Points
20 25 25 Points
www.sca.ae 1
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17. Support to others
Each department head has 25 points on monthly basis that
can be awarded to employees out of his division
Each VP has 30 points every six months that can be awarded
to employees out of his division
www.sca.ae 1
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18. Electronic System
www.sca.ae 1
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19. Support to other
www.sca.ae 1
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20. Support to other
www.sca.ae 2
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21. Rewarding Employees
www.sca.ae 2
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22. Employee Satisfaction Survey
Employee Satisfaction on recognition
88.0% 87.7%
86.0%
84.0%
82.0% 80.2%
80.0%
78.0%
76.1%
76.0%
74.0%
72.0%
70.0%
2009
2010
2011
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23. In Road of Excellence, There is no
finish line
Mohammed Bin Rashid Al Maktoom
4/3/2012 ‫وﺣدة ﻣﺗﺎﺑﻌﺔ اﻹﺳﺗراﺗﯾﺟﯾﺔ وﺗطوﯾر اﻷداء‬ 23