How to Make Your Administrator Hat

How to Make Your Administrator Hat Easier to Wear Melinda Gonzalez, Salesforce.com Ken McCumber, Intrado Nicole Miller, TARGUSinfo Track: New System Administrators

Safe Harbor Statement ,[object Object],[object Object],[object Object],[object Object]

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Seeing the Forest for the Trees ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Ken McCumber Director, Sales Operations [email_address]

[object Object],[object Object],[object Object],[object Object],[object Object],Intrado Overview INDUSTRY: Telecom EMPLOYEES: 800 GEOGRAPHY: Global ,[object Object],[object Object],[object Object],# USERS: 100

Administrative Focus During Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Adoption is Everyone’s Problem ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Adoption Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ADOPTION METRICS

Sample Adoption Measurement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Daily Sales Logins for the Current Month “ However beautiful the strategy, you should occasionally look at the results.” - Winston Churchill

Results Achieved Through Adoption ,[object Object],[object Object],[object Object],[object Object]

Rome Wasn’t Built in a Day… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

… Or By One Person ,[object Object],[object Object],[object Object],[object Object],[object Object],“ I don’t know the key to success, but the key to failure is trying to please everybody.” – Bill Cosby

Ownership Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SAMPLE SELF HELP TOOLS

Ownership Strategy (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Ownership Example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Executive Built Dashboard Component

Results Achieved Through Ownership ,[object Object],[object Object],[object Object],[object Object]

[object Object],Anything is Possible “ Programming today is a race between engineers striving to build bigger and better idiot-proof programs, and the universe trying to produce bigger and better idiots. So far, the universe is winning.” - Rich Cook

Almost There! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Nicole Miller Sales & Marketing Operations Analyst [email_address]

About TARGUSinfo ,[object Object],[object Object],[object Object],INDUSTRY: Data EMPLOYEES: 150 GEOGRAPHY: US & Canada ,[object Object],[object Object],[object Object],# USERS: 97

Administrator Focus Post Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Keep your Sanity – Focus on the Issues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Keep your Sanity – Focus on the Issues ,[object Object],[object Object],[object Object],[object Object]

Training Solution ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Training Strategy… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

… and Retraining Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What I hear, I forget. What I see, I remember. What I do, I understand. - Confucius

Maintain communication with users ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Users Have a Say In “Their Database” ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Manage Ongoing Changes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Use Resources When Needs Are Identified ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

LESSONS LEARNED ,[object Object],[object Object],[object Object],[object Object],[object Object]

Phew! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Comprehensive Resources ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

If You Enjoyed this Session, Check Out… Be sure to seek out other system administrators at the Birds of a Feather luncheon! Day Time Session Title Today 2:00 PM 0 to 60 in 45 Days: Implementation Best Practices Tuesday 12:45 PM Meet Salesforce, Your New Employee Tuesday 5:00 PM World Class Training Programs, Lessons from the Experts Wednesday 9:00 AM Easy Adoption, Making Salesforce a Rep’s Best Friend Wednesday 10:15 AM Instant Stardom, How to Build Executive Dashboards

Melinda Gonzalez Customer Success Manager Nicole Miller Sales & Marketing Operations Analyst Ken McCumber Director of Operations QUESTION & ANSWER SESSION Salesforce.com TARGUSinfo Intrado Inc.

Session Feedback Let us know how we’re doing! ,[object Object],[object Object],[object Object],[object Object],[object Object],Save time! Use your cell phone or mobile device to send Feedback via SMS/Text Messaging! Send a message to 26335 In the message body: Session 101, #### For example, “ Session 123, 5555 ” Session ID: 101 Session ID # Scores for 4 categories SMS Voting powered by:

How to Make Your Administrator Hat

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How to Make Your Administrator Hat