The presentation covers the main topics of the training and coaching sessions that we are able to deliver by using the Applied Problem Solving Methodology and approach.

1. APS - All rights reserved 2012
aps
Applied Problem Solving
Training brochure
12/2012

2. APS - All rights reserved 2012
Applied Problem Solving
• Why APS?
• Approach and Methodology
• Content and Structure
• Target / Audience
• Our Courses
• Contacts

3. APS - All rights reserved 2012
Why APS?
Enable Teamwork
Solve Problems
Communicate Faster
Being Effective and
Efficient
Learn a Methodology of Applied Problem Solving to
become very effective in fixing everyday problems.
To experiment the Teammwork dynamics during the
problem solving processes
By creating a common approach and language in dealing
with the problems resolution, to be faster and more
effective in communicating within the team.
To promote a robust approach that may help on a daily
basis to improve our effectivenes sand efficiency

4. APS - All rights reserved 2012
Approach and Methodology
Methodology
• The training starts from sharing the real daily problem
the participants have and want to discuss about, on
which to learn how to apply the method.
• The analysis and resolution of real problems maximise
the effectiveness and the retention of knowledge out
from the training and coaching sessions.
• The activity is organised in workgroups with several spots
for confrontation between all the participants.
• The program includes:
- Classroom exercises
- Debrief and interactive coaching
- Videos
- Theorical frameworks (20%)
Approach

5. APS - All rights reserved 2012
Content
The Applied Problem Solving provides effective tools…

6. APS - All rights reserved 2012
Content
… and a robust method…

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Content
… across two or more interactive and effective days
INTRODUCTION:
- Sharing and selecting the problems to work on
WHEN:
- Correct identification of the problem
- Identification of causes and symptoms
WHAT:
- Articulation of the problem definition
- Identification of the success criteria, of the decision
makers and the rationale.
WHERE:
- How to manage the data collection
- Optimization of time and resolurces
WHY:
- How to get to the root cause
- Identification of the critical few
WHICH:
- Identification of the relevant root causes
HOW:
- To fix problems by working on the countermeasures
- To evaluate the level of expected effectiveness for each
countermeasures
- Building up a workable action plan and gain the
consensus
HOW MUCH:
- Ensure the countermeasure effectiveness
- Identification of countermeasure’s impacts to evaluate
their ranking
SUSTAIN:
- Select the KPI to ensure sustainability
- Facilitate the execution over time
- Monitor the management activites
WRAP-UP E FINAL CHECK

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Target / Audience
To whom the Applied Problem solving is targeted?
To who manages resources in
changing contexts
To who has to face complex
daily challenges
To who has to develop effective
and simple countermeasures
To who is involved into the customer
relationship
To who works with different
stakeholders
To who wants to optimise the
time and the resource
utilisation

9. APS - All rights reserved 2012
Target / Audience
What has been said about Applied Problem Solving…
… it helps in introducing an effective method in
the workplace …
… excellent training, it complies with the
expectations…
… it has to be extended to all our colleagues
and all the team in the company ...
… it has been the first time in which the level of attention has
been kept up across the entire training session …

10. APS - All rights reserved 2012
Our Trainings
Dates
• We can deliver trainings and coaching sessions in every
location, both for mixed teams and for departmental
groups within the same organisation
• Our trainers speak English, Italian and German. Upon
specific request we can manage to have the sessions
delivered in other languages.
• On our website you may find some opening dates.
Otherwise we can organize specific sessions upon your
request.
Geographical
coverage

11. APS - All rights reserved 2012
The Book
• The APS Methodology is covered by the Applied Problem
Solving book, (available also as “Applicare il Problem Solving”
in italian).
• Should you want to take a look at the book you may take
advantage of the google book service for previewing the
content, otherwise you may find yourself confortable in buying
a paperback or electronic copy through Createspace, Amazon
or Google Play Marketplaces.

12. APS - All rights reserved 2012
Contacts
www.appliedproblemsolving.com
aps@appliedproblemsolving.com