The slide presents the content of the "CREATE" part of Human-Centered Design Process, given in a multidisciplinary collaborative innovative design course hosted by drhhtang and Mike Chen. Participants are composed of about 14 design students and 21 IT students, working together to finish APP for underprivileged users. The course started from February to Jun 2013. The lecture room was E2-324 in National Taiwan University of Science and Technology. The expectation for the final results is working APP that solves an important problem for users.

1. CREATE

2. METHODS
• Synthesis from inspiration to ideation, from hearing stories to strategic directions
• Brainstorming to thinking expansively and without constraints
• 100 ideas lead to a good idea
• Prototyping is the process of making ideas real and tangible in order to think, to
refine, to iterate ideas very quickly
• Feedbacks inspires further iterations to make solutions more compelling

3. BRAINSTORMING

4. Defer judgment
Encourage wild ideas
One conversation at a time
Build on other people's ideas
Be visual - use words and pictures
Go for quantity - the more ideas the better
Stay focus

5. TEAM NAME OR 花名

6. CHARACTER MAPPING
• Exceptthe representative user, please
generate other target users to think
about the range of user characters
• Group work/ one user per participants

7. SCENARIO BRAINSTORMING I
• Usingscenario brainstorming sketches
(情境腦⼒力激盪圖) to develop details
about the relationships between user
and product and additional functions
• Example: theshopping process and
related CI & KI of TAO(陶美惠)

8. SCENARIO BRAINSTORMING II

9. EVENT FLOW
• Using 5W1H to thank about Event
Situation & Flow Chart
• Try
to generate a serial process of an
event
• Group work/ one user per participants
37

10. STORYBOARD I
Each slot of flow chart could be a storyboard
Please generate 10 storyboards where we can see event sketches, and
related CI & KI
PLEASE USE PHOTOS OF REAL PEOPLE
Scenario Design Process 41

11. STORYBOARD II
• All
the storyboards of the targets users
together could help us to think about
the details and different dimensions of
the idea
• Different
storyboards verify the
necessary of the idea as well.

12. P.O.I.N.T NARROWING
• Problem
• Obstacles
• Insights
• Needs: thinking about users’ needs by character mapping, situation brainstorming,
event flow, storyboards,
• Themes

13. NEXT WEEK
•1 Character Mapping with 5~6 persona for the team
•1 Scenario Brainstorming for each persona for individual
•1 Event Flow for each persona for individual
•3 ~ 10 Storyboard each persona for individual

14. MID-TERM PRESENTATION
• 10 minutes • Character Mapping
• Team Name and Members • Personas
• Design Theme • 10 Most important Storyboards,
selected from 50~60 storyboards,
• Problems, based on real users including problems and solutions
• Patterns, based
on the insights of your
observation and interviews