Introduction to our EAP service in P.R. China - servicing international companies.

1. Introduction to China E A P Service Center and Its EAP

2. Contents 1 What is EAP 2 What we are providing: CESC EAP Program 3 CESC EAP Team 4 Overview of China EAP Service Center

4. Counseling issues for Chinese

6. What Is EAP EAP Services Provides a professional, confidential, mental health service, for all employees and their immediate family. Help them, if in need, with any problems or concerns that affect their psychological or emotional well-being which will in turn affect their life quality and productivity Also offer a consultation service to the client corporation for an improvement of management and organizational optimization based on the services for employees

7. What can EAP do for employees Offer professional personal consultation through hotline telephone service and face-to-face consultation service Help them build a balanced work-life

8. What can EAP do for management Offer a management consultation service Provide competence training workshops

12. Clients Service Experience

13. What we are providing Understand the conditions of the employees’ mental health and their needs of EAP through survey and research. To enhance the staff readiness and acceptance in using the services To offer the complete services to employees (manager and staff) and their family members for their needs and concerns through this program To help organization assess the effectiveness of the program on people’s mental health, their behaviors and benefits to the organization in general. Investigation Promotion Delivering Evaluation Complete Project Management

18. Call Center and Psychological Counseling Flow Referral Case Recording & filing Follow-up (after 90 days) Appointment Counseling Assessment & Counseling （ TC/F2F/MM ） 800-988-0826 400-820-0141 Internet 24 - 7 - 365 Emergency Services Enquiry & Information Service Taking Service Requests Case management Supervision Feedback (within 7 days) If Needed

28. Service Evaluation Myself help online CTR & Feedback Evaluation system ROI Employee Satisfaction Investigation Employee Mental Health Survey Promotion Evaluation Call Center and Counseling Evaluation Training Evaluation & Feedback Result Evaluation Process Evaluation

29. Appointment form (SR/internet) Case check list (SM) Counseling note (C) Feedback survey I. II (SR) Case filing (SR) Supervision form (CM) Referral form (SM) Case Management

30. Complaining Management Review the problems and difficult issues Follow-up after 90 days and case filing Feedback within 7 days Communicate with counselor

31. Our Service Team Operation Division Account Management Clinical Service Management Marketing & Sales Current Clients Management Case Management Call Center Management Affiliates Network Management

39. Network Counselors’ Profile 1

40. Network Counselors’ Profile 2

41. Thank you very much!