12 Agile UX Sins

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Lee Duddell

Peter W. Szabo's presentation at the Agile UX Meetup in London April, 2015.

Empresariales

THE SEVEN (+)
DEADLY SINS
IN UX DESIGN
PETER W. SZABO (@WSZP)

http://kaizen-ux.com|@wszp
About Peter W. Szabo
• Hungarian, born in Transylvania
• Published a sci-fi novel in 2000
• UX evangelist living in London
• 7+ years in managing UX teams
• Head of User Experience at

http://kaizen-ux.com|@wszp
Kaizen-UX.com

http://kaizen-ux.com|@wszp
Why do we need to talk about
SIN in UX Design?
The 10 biggest banks in the UK were
tested, 87% of the users experienced at
last one conversion killer.
Source:Study by WhatUsersDo in Q4 2014,
100 participants.

http://kaizen-ux.com|@wszp
WHO defines UX.SIN?
a. The HiPPOs

http://kaizen-ux.com|@wszp
WHO defines UX.SIN?
a. The HiPPOs
b. UX experts / UX team
c. The UX evangelists
d. The holy book/blog of UX
e. The users

http://kaizen-ux.com|@wszp
1. NOT doing research
• “UX without Research is not UX”
(Hoa Loranger)
• “To build better User Experiences we
need to understand people’s behaviour.
Insight helps us understand.”
(Lee Duddell)
• “Shut up & listen to users.”
(Jakob Nielsen)

http://kaizen-ux.com|@wszp
How to integrate research in
your WORKFLOW?

http://kaizen-ux.com|@wszp
2. Pointless UX research

http://kaizen-ux.com|@wszp
3. Not continuing research
after release

http://kaizen-ux.com|@wszp
4. Abundance of
Features/Steps

http://kaizen-ux.com|@wszp
5. Trying to create the FINAL
design at first try

http://kaizen-ux.com|@wszp
Nothing is final!
“A worm is the only animal that can’t fall
down.” (But failing is not a rite of passage!)

http://kaizen-ux.com|@wszp
6. Neglecting MOBILE

http://kaizen-ux.com|@wszp
7. Thinking that RWD solves it
2014: 25% of all incoming sales calls to
WhatUsersDo were from companies
experiencing a down-turn in conversion
post RWD

http://kaizen-ux.com|@wszp
RWD is NOT a silver bullet

http://kaizen-ux.com|@wszp
8. Ignoring people with
disabilities

http://kaizen-ux.com|@wszp
9. Too many words

http://kaizen-ux.com|@wszp
10. Wasting money on
buzzword experts

http://kaizen-ux.com|@wszp
11. Over-promising

http://kaizen-ux.com|@wszp
12.
Being
afraid of
NEW
things
Scott Eaton
Hephaestus II.

http://kaizen-ux.com|@wszp
My
Holistic
UX
view

http://kaizen-ux.com|@wszp
Summary
1. NOT doing research
2. Pointless UX research/experiment
3. Not continuing research after release
4. Abundance of Features/Steps
5. Trying to create the FINAL design at first try
6. Neglecting MOBILE
7. Thinking that RWD solves it
8. Ignoring people with people with disabilities
9. Too many words
10. Wasting money on buzzword experts
11. Over-promising
12. Being afraid of NEW things

http://kaizen-ux.com|@wszp
The 13th SIN
Thinking that there are only 12!
Have you SINNED?

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12 Agile UX Sins

1. THE SEVEN (+) DEADLY SINS IN UX DESIGN PETER W. SZABO (@WSZP)

2. http://kaizen-ux.com|@wszp About Peter W. Szabo • Hungarian, born in Transylvania • Published a sci-fi novel in 2000 • UX evangelist living in London • 7+ years in managing UX teams • Head of User Experience at

3. http://kaizen-ux.com|@wszp Kaizen-UX.com

4. http://kaizen-ux.com|@wszp Why do we need to talk about SIN in UX Design? The 10 biggest banks in the UK were tested, 87% of the users experienced at last one conversion killer. Source:Study by WhatUsersDo in Q4 2014, 100 participants.

5. http://kaizen-ux.com|@wszp WHO defines UX.SIN? a. The HiPPOs

6. http://kaizen-ux.com|@wszp WHO defines UX.SIN? a. The HiPPOs b. UX experts / UX team c. The UX evangelists d. The holy book/blog of UX e. The users

7. http://kaizen-ux.com|@wszp WHO defines UX.SIN? a. The HiPPOs b. UX experts / UX team c. The UX evangelists d. The holy book/blog of UX e. The users

8. http://kaizen-ux.com|@wszp 1. NOT doing research • “UX without Research is not UX” (Hoa Loranger) • “To build better User Experiences we need to understand people’s behaviour. Insight helps us understand.” (Lee Duddell) • “Shut up & listen to users.” (Jakob Nielsen)

9. http://kaizen-ux.com|@wszp How to integrate research in your WORKFLOW?

10. http://kaizen-ux.com|@wszp 2. Pointless UX research

11. http://kaizen-ux.com|@wszp 3. Not continuing research after release

12. http://kaizen-ux.com|@wszp 4. Abundance of Features/Steps

13. http://kaizen-ux.com|@wszp 5. Trying to create the FINAL design at first try

14. http://kaizen-ux.com|@wszp Nothing is final! “A worm is the only animal that can’t fall down.” (But failing is not a rite of passage!)

15. http://kaizen-ux.com|@wszp 6. Neglecting MOBILE

16. http://kaizen-ux.com|@wszp 7. Thinking that RWD solves it 2014: 25% of all incoming sales calls to WhatUsersDo were from companies experiencing a down-turn in conversion post RWD

17. http://kaizen-ux.com|@wszp RWD is NOT a silver bullet

18. http://kaizen-ux.com|@wszp 8. Ignoring people with disabilities

19. http://kaizen-ux.com|@wszp 9. Too many words

20. http://kaizen-ux.com|@wszp 10. Wasting money on buzzword experts

21. http://kaizen-ux.com|@wszp 11. Over-promising

22. http://kaizen-ux.com|@wszp 12. Being afraid of NEW things Scott Eaton Hephaestus II.

23. http://kaizen-ux.com|@wszp My Holistic UX view

24. http://kaizen-ux.com|@wszp Summary 1. NOT doing research 2. Pointless UX research/experiment 3. Not continuing research after release 4. Abundance of Features/Steps 5. Trying to create the FINAL design at first try 6. Neglecting MOBILE 7. Thinking that RWD solves it 8. Ignoring people with people with disabilities 9. Too many words 10. Wasting money on buzzword experts 11. Over-promising 12. Being afraid of NEW things

25. http://kaizen-ux.com|@wszp The 13th SIN Thinking that there are only 12! Have you SINNED?

26. http://kaizen-ux.com|@wszp Questions?

27. http://kaizen-ux.com|@wszp Kaizen-UX.com

12 Agile UX Sins

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