Tqm 21

Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object]

Introduction ,[object Object],[object Object]

Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Why Quality? ,[object Object],[object Object],[object Object],[object Object]

Why Quality? ,[object Object],[object Object],[object Object]

Quality perspectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality perspectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality perspectives ,[object Object],[object Object],[object Object],[object Object]

Quality levels ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality levels ,[object Object],[object Object],[object Object],[object Object]

History of quality management ,[object Object],[object Object],[object Object]

History of quality management ,[object Object],[object Object],[object Object],[object Object]

Evolution of TQM philosophies ,[object Object],[object Object],Improve quality Decrease cost because of less rework, fewer mistakes. Productivity improves Capture the market with better quality and reduced cost. Stay in business Long-term competitive strength

The Deming philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Deming philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Deming philosophy ,[object Object],[object Object],[object Object]

The Deming philosophy ,[object Object],[object Object]

The Juran philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object]

The Juran philosophy ,[object Object],[object Object],[object Object],[object Object]

The Crosby philosophy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

TQM for Middle Management Process Management Statistical Process Control (SPC)

Process management ,[object Object],[object Object],[object Object],[object Object]

Process management ,[object Object],[object Object],[object Object],[object Object],[object Object]

Process control ,[object Object],[object Object],[object Object],[object Object],[object Object]

Process control ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Process improvement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Process improvement: Kaizen ,[object Object],[object Object],[object Object],[object Object]

Process improvement: Kaizen ,[object Object],[object Object],[object Object]

Kaizen: Implementation ,[object Object]

Kaizen: Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object]

Kaizen: Implementation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Process improvement tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Flow charts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Check sheets ,[object Object],[object Object],[object Object]

Pareto diagrams ,[object Object],[object Object],[object Object],[object Object]

Cause-effect diagrams ,[object Object],[object Object]

Scatter diagrams ,[object Object],[object Object]

Run charts and Control charts ,[object Object],[object Object]

TQM for the Workforce Kaizen teams Quality Circles

Quality circles ,[object Object],[object Object],[object Object],[object Object],[object Object]

Additional process improvement tools ,[object Object],[object Object],[object Object],[object Object]

Additional process improvement tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Quality Management Awards and Framework ISO 9000: 2000 Malcolm Baldrige National Quality Award Deming Prize Six Sigma

ISO 9000: 2000 ,[object Object],[object Object],[object Object],[object Object]

ISO 9000: 2000 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ISO 9000: 2000 structure ,[object Object],[object Object],[object Object],[object Object],[object Object]

ISO 9000: 2000 Quality Management Principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

ISO 9000: 2000 registration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Six Sigma ,[object Object],[object Object],[object Object],[object Object],[object Object]

Six Sigma ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

TQM for Top Management Strategic Quality Management (SQM) Competitive Advantage

SQM: Hoshin planning ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

SQM: Vision/Mission statement ,[object Object],[object Object],[object Object]

SQM: Vision/Mission statement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

SQM: Quality policies ,[object Object],[object Object],[object Object]

SQM: Quality goals ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

SQM: Deploying quality goals ,[object Object],[object Object],[object Object],[object Object]

SQM: Caveats ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Tqm 21

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Tqm 21