Keynote from State of Georgia Strategy Summit on October 27, 2014.

1. INEVITABLE: DIGITAL STATES AND THE
FUTURE OF INNOVATION IN GOVERNMENT
@DUSTINHAISLER | E.REPUBLIC Flickr: webtreats

2. Flickr: webtreats
AGENDA
INNOVATION
REDEFINED
LOOK AT
TODAY
LOOK AT
TOMORROW WHE R E TO Q&A
START

3. WHAT IS INNOVATION?

4. INNOVATION OR INVENTION?

6. WHAT ABOUT THE DISRUPTIVE PART?

7. SOURCE: DIGITALTONTO

8. DISRUPTIVE INNOVATION
REQUIRED MASSIVE CAPITAL,
BUT SOMETHING CHANGED…

9. TECHNOLOGY UNLOCKED PEOPLE.

10. LOOK AT
TODAY
Flickr: Sweetie187

12. State of Georgia

17. By 2016

18. WHAT’S FUELING THE SHIFT?
CC: SIC.com http://www.sic.com.af/images/JavaScript.jpg

19. Steve Rhode
HYPER-CONNECTIVITY
Developed In Collaboration With Daniel Charboneau

20. CRITICAL MASS
Anirudh Koul
Developed In Collaboration With Daniel Charboneau

21. IntelFreePress
AND LOTS OF ENERGY!

22. PEOPLE ARE SELF-ORGANIZING & CREATING
NEW EXPERIENCES ONLINE EVERYDAY.

23. MEET YOUR NEW
CITIZENS
Flickr: thinkmedialabs

24. 87% of them
have a cell phone.
Flickr: Witer
Source: Pew Internet Research

25. 74% of them used
location-based
services (LBS).
Flickr: Surrey County Council News
Source: Pew Invternet Research

26. 40% of them use a
social networking site
on their phone.
Source: Pew Internet Research Flickr: Jason Howie

27. HOW OLD ARE
THEY?
Source: Pew Internet Research

28. THEY’RE MIMICKING
THE REAL WORLD
ONLINE.

30. SO HOW ARE COMPANIES & GOVERNMENT
AGENCIES CAPTURING STAFF & CITIZEN
ENERGY?

31. Group of People
CROWDSOURCING
Distribution of Work

32. ACTIVE

33. PASSIVE
200 Million Solved Each Day
150,000 Hours Of Translation Work Per Day (Avg. 10 seconds per user)

34. HOW IS THIS IMPACTING GOVERNMENT?

35. O P E N N E S S

36. FEDERAL DATA DATA.GOV

37. STATE DATA

38. HYPER-LOCAL DATA

39. OPEN CRIME REPORTING CRIMEREPORTS.COM

40. OPEN FINANCES

41. OPEN PERFORMANCE STATS PERFOMANCE.LACITY.ORG

42. C O N T E X T U A L

43. CONTEXTUAL INFORMATION HAWAII.GOV

44. CROWDMAPPING www.crowdmap.com

45. AUGMENTED REALITY App Store: Layar

46. SITEGEIST
App Store: Sitegeist

47. CLOAK APP STORE: CLOAK

48. P A R T I C I P A T I O N

50. WHATSAPP

52. Text
StreetBump.org

53. Copenhagen Wheel

54. SEECLICKFIX.COM
SeeClickFix

55. GOOGLE FLU TRENDS
GOOGLE PERSON FINDER
SOCIALIZED EMERGENCY COMMUNICATION

56. SELF-SERVICE COMMUNITIES TEXAS.GOV

57. NEXTDOOR
WWW.NEXTDOOR.COM

58. We The People | whitehouse.gov

59. OPEN INNOVATION CHALLENGE.GOV

60. POPVOX: OPEN LEGISLATION www.popvox.com

61. Sunlight Foundation Congress App
App Store: Congress

62. APP INVENTOR www.appinventor.org

63. APP STORE: FIRECHAT
OFFLINE SOCIAL NETWORKS

64. S H A R I N G E C O N O M Y

70. SOCIAL VOLUNTEERING www.skillsforchange.com

72. G O V T E C H S T A R T U P S

73. Source: Knight Foundation

74. Source: Knight Foundation
What’s Happening In The Market

75. DISCOVER
WHAT’S NEXT
Flickr: Sweetie187

76. William Hook
BYOA
Bring Your Own Apps

77. RAPID INNOVATION

78. NEW FORMS OF CREATION

79. EVERYTHING WILL BE SHARED
MUNIRENT.com

80. THE RISE OF GAMIFICATION
amboo who?
GOAL RULES FEEDBACK VOLUNTARY
PARTICIPATION

81. CITIZENS AS SENSORS
Google Play: S4 Sensor App

82. CITIZENS AS SCIENTISTS
http://Fold.it

83. NEW WAYS TO INTERACT

84. NEW WAYS TO EXPERIENCE

85. PREDICTIVE EVERYTHING

86. Flickr: James Dellow
IDENTITY DATA PROVIDERS
IDP Concept Developed In Collaboration With Dan Charboneau Flickr: webtreats

87. Business Process
IDENTIFY
PROBLEM
PROPOSE
SOLUTIONS
DISTRIBUTE
FIND
IMPLEMENT
SOLUTION
VALIDATE IF
IT WORKED
IDENTIFICATION IDEATION MICROTASKING FUNDING IMPLEMENTATION VALIDATION
TASKS
FUNDING
CONNECTED SOCIAL SYSTEMS
Flickr: webtreats

88. THE RISE OF
WEARABLES
Motorola Moto 360

89. GOOGLE GLASSES

90. APPLE WATCH

91. Person-to-Person
Self-Service
Internet
Mobile
Augmented
Predictive
How Will This
Impact The
Public Sector?
Gov 1.0
Gov 2.0
Beyond

92. WHERE TO
START
Flickr: Sweetie187

93. 1 . SHIFT YOUR MINDSET.
IF YOU DON’T
BUILD IT, SOMEONE
ELSE WILL.

94. 2 . FIND YOUR INTERNAL A-TEAM.
Source: Tall Tress Leadership

95. 3 . ENGAGE WITH YOUR COMMUNITY.

97. FACEBOOK HOOK
EXTERNAL: YOU’VE BEEN
TAGGED IN A PHOTO
INTERNAL: WHAT DID I MISS?
CLICK THE LINK!
CHECK PHONE
LIKING, COMMENTING,
SHARING, UPLOADING
PICTURES
ADAPTED BY DUSTIN HAISLER
HOOK MODEL: NIR EYA L , HOOKED
YOU GET TO SEE THE
PICTURE
SOCIAL CONNECTEDNESS
(‘ACCESS TO YOUR TRIBE’)

98. 4 . IDENTIFY OPPORTUNITIES TO ENGAGE.

99. 5 . EXPERIMENT LIKE YOU INVEST.

100. 6 .MEASURE & ADAPT.
Source: Wcreative-mpls

101. POSITIVE DISRUPTION
REQUIRES OPERATING IN A
STATE OF CONTINUOUS BETA.

102. www.erepubliclabs.com

104. Flickr: webtreats
Any Questions?
Dustin Haisler
dhaisler@erepublic.com
erepubliclabs.com

105. LESSONS LEARNED

106. STAKEHOLDERS
IDENTIFY STAKEHOLDERS FROM THE START

107. WHITEBOARD RULE
BE ABLE TO DRAW THE CHANGE

108. QUICK WINS
YOU WANT PEOPLE TO BE ABLE TO SEE
THAT THEY ARE EFFECTING CHANGE.

109. START SMALL
DON’T START MULTIPLE PROGRAMS AT
THE SAME TIME. GRADUALLY
TRANSITION.

110. TRANSPARENCY
PEOPLE ARE RELUCTANT TO PARTICIPATE
IN PROCESSES THEY DO NOT
UNDERSTAND.

111. WHAT DOES SUCCESS LOOK LIKE?
MAKE SURE EVERYONE ON THE TEAM
AND INVOLVED IN THE PROGRAM HAS A
SHARED VISION OF SUCCESS.

112. SET GOALS
ESTABLISH GOALS OR BENCHMARKS TO
REPORT ON AND GAUGE SUCCESS.

114. Flickr: webtreats
Any Questions?
Dustin Haisler
dhaisler@erepublic.com
erepubliclabs.com