Food Retail is going online as we speak, and this promises to accelerate e-commerce in general. The complexity of fresh food logistics and the high "on-demand" nature, will create a "new normal" that will influence the service level consumers expect from all e-commerce.
2. Hi, I’m Jo Caudron
Active in digital since 1993
Internet entrepreneur involved in 20+ start-ups.
Founding Partner of Duval Union Consulting.
We are business consultants for a
transforming world
3. @jcaudron
• we are a digital and innovative
marketing consulting company
• founded in 2009 as Dearmedia, now
the nucleus of the Duval Union
ecosystem
• we work for large European clients
• we have a strong vision on the
impact of digital and act accordingly
• we are advisors, writers, coaches
and entrepreneurs
Long term
strategy
Short term
strategy
Fixing the
basics
5. @jcaudron
Waves of Digital Disruption
1995+
Music
Photography
Video Rental
…
2005+
Print Media
TV
Travel
Real-Estate
HR
…
2015+
Finance
Healthcare
Automotive
Real-Estate
Retail
Education
Telco
…
2020+
All Safe havens
will be subject
to digital
disruption
…
15. Evolution in
digital retail
First generation
Low logistic complexity
Second generation
Solving user problems
Third generation
High logistic complexity
27. Amazon =
online store
Builds the
best online
infrastructure
“invents” the
commercial
cloud
disrupts the
entire storage
and server
industry
We know this
> > >
28. Amazon =
online fresh
food
Builds the best
distribution
infrastructure
“invents” the
commercial
“fresh cloud”
disrupts the
entire distribution
and food retail
Now, imagine this…
> > >
30. When your favorite fresh food
can be delivered in 30 minutes,
exactly when you want it
customers will expect the same from
Torfs Makro Vanden Borre Coolblue
Gamma Bol.com … you?
32. IMPACT
ANALYSIS
NORTH STAR
VISION OF
YOUR FUTURE
TRANSFORMATION
STRATEGY
ROADMAP
DIGITAL
LEADERSHIP &
CAPABILITIES ASSESS
TEAMS
TRAIN &
COACH
ROLL-OUT
DIGITAL OFFICE
SET-UP AND
ROLL-OUT
CHANNEL
STRATEGY
POLICY &
GOVERNANCE RUN
RUN DIGITAL
OFFICE
CUSTOMER
ENGAGEMENT
CHANNELS
REQUIREMENTS
PARTNER
SELECTION
PLATFORM
DESIGN
RFP
CREATION
LAUNCHDEVELOPMENT
BUSINESS/SERVICE/
PRODUCT DESIGN TRADITIONAL
BUSINESS MODEL
PROJECT
KICK-OFF
RUN PROGRAM/
DEVISION/…
START-UP
BUSINESS
START-UP
BUSINESS MODEL
START-UP KICK-
OFF (FUNDING,
INCUBATION)
RUN START-UP
(COACHING,
ADVICE)
TRADITIONAL
BUSINESS
TRANSFORMATION
STRATEGY
SCAN
MARKET TRENDS &
INTERNAL DIGITAL
READINESS