1. OneNeck IT Services Case Study
Stable IT operation and a high performance monitoring in a
complex MSP environment
Headquartered in Scottsdale, Arizona, OneNeck is a leading hosted application management and
managed services provider offering a comprehensive, flexible suite of ERP outsourcing solutions.
These solutions are designed specifically to help mid-market
companies improve system performance. OneNeck at a glance
Founded in 1997
The customers span multiple industries including healthcare, financial, Supporting over 150 customers and
retail, and government. Customers choose OneNeck because of an 27,000 users in 61 countries on six
experienced team that leverages ITIL based practices to manage continents
mission critical data centers, cloud, and customer infrastructure 3,000+ devices monitored
24x7x365. The facilities are SSAE 16 audited to ensure that customers’ 70,000 service desk tickets per year
data is secure, available, and meets all of their compliance
requirements.
Shopping for a new monitoring tool
OneNeck has since long used various monitoring systems, but the business' rapid development put
greater demands on functionality and scalability. This initiated an internal project to implement
Merlin, a community version of the monitoring system op5 Monitor is based on.
The implementation project soon grew in complexity, it took longer than expected and encountered
severe performance problems. Furthermore, the efforts to make an integration with the existing
customer portal turned out to be a rather complicated undertaking. After some time OneNeck
decided to contact op5 to get the project on its feet.
After a preliminary study conducted by op5, OneNeck decided to give up Merlin and instead base its
new monitoring system on op5 Monitor Enterprise, a packaged product that handles integration with
other systems in a standardized way.
Solving performance issues
With op5 Monitor the project team could quickly reduce the level of complexity and the
performance problems got a definitive solution. The system was optimized and a sustainable
integration with the customer portal could be created thanks op5's experience. The integration is
now easy to manage in a way that is immune to problems during future upgrades. The
implementation is also fully redundant for continuous operation upon failure of servers and
communication links.

2. Complex environment
To look at the bigger picture, OneNeck has a large and highly heterogeneous environment, a mix of
hardware, storage solutions, virtualization platforms and network environments. The complexity is
further driven by all the different customer environments managed by OneNeck.
"We are growing very quickly, so scalability was the single most important factor when we chose to
invest in op5 Monitor. Thanks op5's extensive know-how, we also got an implementation that allows
us to leverage the system's capabilities in a optimal way," said Paul Zalewski, CTO at OneNeck.
Resilient system
During the stress tests conducted in the deployment phase, op5 Monitor showed far better
performance than OneNeck had dared hope for. It was largely a result of the efforts to optimize the
environment for OneNeck's specific usage scenario. Even the redundancy functionality proved to
exceed all expectations during these tests.
After the deployment phase op5 arranged a follow-up workshop to secure efficient operations and
management of the new monitoring system.
Benefits of OP5 Monitor:
• Robust and reliable system
• Easy development of plug-ins for integration with new systems
• A system that keeps up with technological developments
• A plethora of useful features
• Backed by a strong support organization
THE CHALLENGE: To meet the performance requirements of a fast-growing MSP, and integration with
an existing customer portal.
op5 SOLUTION: op5 Monitor Enterprise, monitoring over 3,500 hosts (9,000 hosts is planned over
the next 18 months).
RESULT: A robust, scalable and redundant monitoring environment that is easy to manage. The
environment is optimized for OneNeck's specific usage scenario and integrated with a customer
portal in a way that will avoid problems with future upgrades.
About OneNeck IT Services
OneNeck IT Services, headquartered in Scottsdale, Arizona, is a leading hosted application management and managed
services provider, offers a broad scope of services at mid-market prices that provide our customers with tailored and
flexible solutions. We have the ability to scale with customers, because we are financially viable, stable, growing and
profitable. OneNeck IT Services was founded 1997 and currently employs 230 people. For more information, please visit
www.oneneck.com
About op5 AB
op5 is a Swedish market leading developer of open source based, unified IT Monitoring solutions. The product op5 Monitor,
delivers enterprise-class network, system, application as well as web and cloud service monitoring at a fraction of the cost
of proprietary solutions.
More than 700 organizations worldwide depend on the op5 Monitor for their monitoring needs. Their customers include
the Governments of Sweden, Australia and Poland, Linde Group, Time Warner Cable, SAAB Industries, Amnesty
International, DVB Bank and Volvo. For more information, please visit www.op5.com and follow us on Twitter: @op5ab