2. Caller ID to Caller Context eComm Amsterdam 30 th October 2009 Lee Sankey Managing Director Voxygen.co.uk

3. Multiple channels and ways to communicate with each other and companies Voice remains a vital part of the mix We increasingly use Voice in interactions with companies when another channel fails.

7. How it works? Associates data with a unique phone number. Phone number is used as the web session id. (sorry we’ve patented this one ) But a voice industry search for other possibilities and applications will reveal opportunities for new services business models and better user experiences.

8. Lee Sankey Managing Director Voxygen.co.uk