SlideShare una empresa de Scribd logo
Perkhidmatan Pelanggan Satu Karier yang Membantu Orang
Isi Kandungan ,[object Object],[object Object],[object Object],[object Object]
Peraturan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
5 Principles (hari pertama) ,[object Object],[object Object],[object Object],[object Object],[object Object]
5 Principles (hari kedua) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Definasi ,[object Object],[object Object]
Perbincangan ,[object Object],[object Object],[object Object],[object Object]
Perkongsian Positif ,[object Object],[object Object],[object Object],[object Object]
Pendekatan ,[object Object],[object Object],[object Object],[object Object],[object Object]
Perkongsian Negatif ,[object Object],[object Object],[object Object],[object Object]
Berapa kita rugi? ,[object Object]
Kira kira ,[object Object],[object Object],[object Object]
Cabaran Kita ,[object Object],[object Object],[object Object]
Kedai runcit ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Supermarket modern ,[object Object],[object Object],[object Object]
Emosi ,[object Object],[object Object]
Emosi = Pengalaman Merangkap idea anda
Idea anda  ,[object Object]
Peraturan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ringkasan ,[object Object],[object Object],[object Object],[object Object]
 
 
 

Más contenido relacionado

La actualidad más candente

Selling Technique Acam
Selling Technique AcamSelling Technique Acam
Selling Technique Acam
guest7303e4
 
Customer service
Customer serviceCustomer service
Customer service
Yetty Meoko
 

La actualidad más candente (9)

Selling Technique Acam
Selling Technique AcamSelling Technique Acam
Selling Technique Acam
 
Customer Satisfaction Concepts_ Materi raining "SERVICE EXCELLENCE, MOTIVATIO...
Customer Satisfaction Concepts_ Materi raining "SERVICE EXCELLENCE, MOTIVATIO...Customer Satisfaction Concepts_ Materi raining "SERVICE EXCELLENCE, MOTIVATIO...
Customer Satisfaction Concepts_ Materi raining "SERVICE EXCELLENCE, MOTIVATIO...
 
Customer service
Customer serviceCustomer service
Customer service
 
Komunikasi & Khidmat Pelanggan 101
Komunikasi & Khidmat Pelanggan 101Komunikasi & Khidmat Pelanggan 101
Komunikasi & Khidmat Pelanggan 101
 
Materi-1_"PELAYANAN PRIMA" di BP2GAKI Magelang (18 Sept 2017)_dlm rangka mewu...
Materi-1_"PELAYANAN PRIMA" di BP2GAKI Magelang (18 Sept 2017)_dlm rangka mewu...Materi-1_"PELAYANAN PRIMA" di BP2GAKI Magelang (18 Sept 2017)_dlm rangka mewu...
Materi-1_"PELAYANAN PRIMA" di BP2GAKI Magelang (18 Sept 2017)_dlm rangka mewu...
 
7 Rahasia Menuju Pelayanan Wow
7 Rahasia Menuju Pelayanan Wow7 Rahasia Menuju Pelayanan Wow
7 Rahasia Menuju Pelayanan Wow
 
Pelayanan prima (sikap)
Pelayanan prima (sikap)Pelayanan prima (sikap)
Pelayanan prima (sikap)
 
Pentingnya Keberadaan Front Office (Receptionist) _Pelatihan "Etika BeRKOMUNI...
Pentingnya Keberadaan Front Office (Receptionist) _Pelatihan "Etika BeRKOMUNI...Pentingnya Keberadaan Front Office (Receptionist) _Pelatihan "Etika BeRKOMUNI...
Pentingnya Keberadaan Front Office (Receptionist) _Pelatihan "Etika BeRKOMUNI...
 
Tipe-tipe Kepribadian Pelanggan dan Cara Penanganan Komplain _Materi Training...
Tipe-tipe Kepribadian Pelanggan dan Cara Penanganan Komplain _Materi Training...Tipe-tipe Kepribadian Pelanggan dan Cara Penanganan Komplain _Materi Training...
Tipe-tipe Kepribadian Pelanggan dan Cara Penanganan Komplain _Materi Training...
 

Destacado (6)

No More Fears: Buidling an acknowldegement, strength based and apprecitive c...
No More Fears:  Buidling an acknowldegement, strength based and apprecitive c...No More Fears:  Buidling an acknowldegement, strength based and apprecitive c...
No More Fears: Buidling an acknowldegement, strength based and apprecitive c...
 
Be in Driver Seat HR Driven Business Sustainability and Growth Model
Be in Driver Seat HR Driven Business Sustainability and Growth Model Be in Driver Seat HR Driven Business Sustainability and Growth Model
Be in Driver Seat HR Driven Business Sustainability and Growth Model
 
Tomato 082005
Tomato 082005Tomato 082005
Tomato 082005
 
facilitation
facilitationfacilitation
facilitation
 
Mental Rehearsal
Mental RehearsalMental Rehearsal
Mental Rehearsal
 
Exceed Expectation in Employee Survey
Exceed Expectation in Employee Survey Exceed Expectation in Employee Survey
Exceed Expectation in Employee Survey
 

Similar a Cs Inro

Handout Training-CUSTOMER SERVICE-Sinar Himalaya
Handout Training-CUSTOMER SERVICE-Sinar HimalayaHandout Training-CUSTOMER SERVICE-Sinar Himalaya
Handout Training-CUSTOMER SERVICE-Sinar Himalaya
Anton Lunardi
 
Handout Training-CUSTOMER SERVICE-Sinar Himalaya-Technician
Handout Training-CUSTOMER SERVICE-Sinar Himalaya-TechnicianHandout Training-CUSTOMER SERVICE-Sinar Himalaya-Technician
Handout Training-CUSTOMER SERVICE-Sinar Himalaya-Technician
Anton Lunardi
 

Similar a Cs Inro (20)

Customer Service Training
Customer Service TrainingCustomer Service Training
Customer Service Training
 
Custoemr service
Custoemr serviceCustoemr service
Custoemr service
 
Customer Service 2 Training
Customer Service  2 TrainingCustomer Service  2 Training
Customer Service 2 Training
 
Services Excellent _ Materi Training "LEADERSHIP for Manager & Supervisor"
Services Excellent _ Materi Training "LEADERSHIP for Manager & Supervisor"Services Excellent _ Materi Training "LEADERSHIP for Manager & Supervisor"
Services Excellent _ Materi Training "LEADERSHIP for Manager & Supervisor"
 
Service excellent
Service excellentService excellent
Service excellent
 
Training tentang menciptakan pelayanan terbaik - Created by Jamaludin -
Training tentang menciptakan pelayanan terbaik - Created by Jamaludin -Training tentang menciptakan pelayanan terbaik - Created by Jamaludin -
Training tentang menciptakan pelayanan terbaik - Created by Jamaludin -
 
Kenali Konsumen Anda & Handling Objection _ Materi Training "Umroh & Haji"
Kenali Konsumen Anda & Handling Objection _ Materi Training "Umroh & Haji"Kenali Konsumen Anda & Handling Objection _ Materi Training "Umroh & Haji"
Kenali Konsumen Anda & Handling Objection _ Materi Training "Umroh & Haji"
 
trainingserviceexcellence
trainingserviceexcellencetrainingserviceexcellence
trainingserviceexcellence
 
Training service excellence - yohana yunifa
Training service excellence -  yohana yunifaTraining service excellence -  yohana yunifa
Training service excellence - yohana yunifa
 
Konsep kepuasan & Mengenali Konsumen _ Materi Training "Marketing & Building ...
Konsep kepuasan & Mengenali Konsumen _ Materi Training "Marketing & Building ...Konsep kepuasan & Mengenali Konsumen _ Materi Training "Marketing & Building ...
Konsep kepuasan & Mengenali Konsumen _ Materi Training "Marketing & Building ...
 
Handout Training-CUSTOMER SERVICE-Sinar Himalaya
Handout Training-CUSTOMER SERVICE-Sinar HimalayaHandout Training-CUSTOMER SERVICE-Sinar Himalaya
Handout Training-CUSTOMER SERVICE-Sinar Himalaya
 
Borobudur
BorobudurBorobudur
Borobudur
 
Extraordinary service
Extraordinary serviceExtraordinary service
Extraordinary service
 
Materi Universitas - Bab 14.ppt
Materi Universitas - Bab 14.pptMateri Universitas - Bab 14.ppt
Materi Universitas - Bab 14.ppt
 
Service Excellence
Service Excellence Service Excellence
Service Excellence
 
04.service excellent
04.service excellent04.service excellent
04.service excellent
 
Konsep Kepuasan Konsumen dan Customer Value _Training "Marketing & Negotiatio...
Konsep Kepuasan Konsumen dan Customer Value _Training "Marketing & Negotiatio...Konsep Kepuasan Konsumen dan Customer Value _Training "Marketing & Negotiatio...
Konsep Kepuasan Konsumen dan Customer Value _Training "Marketing & Negotiatio...
 
Mkt praktis unt wh
Mkt praktis unt whMkt praktis unt wh
Mkt praktis unt wh
 
Handout Training-CUSTOMER SERVICE-Sinar Himalaya-Technician
Handout Training-CUSTOMER SERVICE-Sinar Himalaya-TechnicianHandout Training-CUSTOMER SERVICE-Sinar Himalaya-Technician
Handout Training-CUSTOMER SERVICE-Sinar Himalaya-Technician
 
Service Excellence Training Ageng Sutrisno.pdf
Service Excellence Training  Ageng Sutrisno.pdfService Excellence Training  Ageng Sutrisno.pdf
Service Excellence Training Ageng Sutrisno.pdf
 

Más de Laurence Yap M.A. (UM) CHRM

Más de Laurence Yap M.A. (UM) CHRM (20)

Hybrid Work5.pptx
Hybrid Work5.pptxHybrid Work5.pptx
Hybrid Work5.pptx
 
FULL The Next Level of OD_v1 .pptx
FULL The Next Level of OD_v1 .pptxFULL The Next Level of OD_v1 .pptx
FULL The Next Level of OD_v1 .pptx
 
HRLC Guideline_v6. .pdf
HRLC Guideline_v6. .pdfHRLC Guideline_v6. .pdf
HRLC Guideline_v6. .pdf
 
Internet Information Research Skills
Internet Information                  Research Skills Internet Information                  Research Skills
Internet Information Research Skills
 
Magnesium_General_Simple_v1.pptx
Magnesium_General_Simple_v1.pptxMagnesium_General_Simple_v1.pptx
Magnesium_General_Simple_v1.pptx
 
Cancer Chinese & English.pdf
Cancer Chinese & English.pdfCancer Chinese & English.pdf
Cancer Chinese & English.pdf
 
OD_Strategy Review Meeting.pptx
OD_Strategy Review Meeting.pptxOD_Strategy Review Meeting.pptx
OD_Strategy Review Meeting.pptx
 
OD_Strategy Management HR_Day 2 2022.pptx
OD_Strategy Management HR_Day 2 2022.pptxOD_Strategy Management HR_Day 2 2022.pptx
OD_Strategy Management HR_Day 2 2022.pptx
 
OD_Strategy Management._Day 1 2022.pptx
OD_Strategy Management._Day 1 2022.pptxOD_Strategy Management._Day 1 2022.pptx
OD_Strategy Management._Day 1 2022.pptx
 
OD_Strategy Review Meeting.pptx
OD_Strategy Review Meeting.pptxOD_Strategy Review Meeting.pptx
OD_Strategy Review Meeting.pptx
 
Hybrid Work Model 2022
Hybrid Work Model 2022Hybrid Work Model 2022
Hybrid Work Model 2022
 
Positive leadership (Chinese)
Positive leadership (Chinese)Positive leadership (Chinese)
Positive leadership (Chinese)
 
Performance management beyond apprasai v3
Performance management  beyond apprasai v3Performance management  beyond apprasai v3
Performance management beyond apprasai v3
 
Problem solving skills
Problem solving skillsProblem solving skills
Problem solving skills
 
Facilitating meeting skills presentation tools
Facilitating meeting skills presentation toolsFacilitating meeting skills presentation tools
Facilitating meeting skills presentation tools
 
Diagnosing and changing organization culture
Diagnosing and changing organization cultureDiagnosing and changing organization culture
Diagnosing and changing organization culture
 
Freedom of Choice
Freedom of ChoiceFreedom of Choice
Freedom of Choice
 
Realize vol 4 no2. may'20
Realize vol 4 no2. may'20Realize vol 4 no2. may'20
Realize vol 4 no2. may'20
 
Team meeting4
Team meeting4Team meeting4
Team meeting4
 
Alkaline can destroy coronavirus
Alkaline can destroy coronavirusAlkaline can destroy coronavirus
Alkaline can destroy coronavirus
 

Último

ppt metodologi penelitian bisnis digital Al faiz
ppt metodologi penelitian bisnis digital Al faizppt metodologi penelitian bisnis digital Al faiz
ppt metodologi penelitian bisnis digital Al faiz
Alfaiz21
 
Apotik Yang Jual Obat Aborsi Medan Wa 082220463965 Klinik Obat Aborsi Cytotec...
Apotik Yang Jual Obat Aborsi Medan Wa 082220463965 Klinik Obat Aborsi Cytotec...Apotik Yang Jual Obat Aborsi Medan Wa 082220463965 Klinik Obat Aborsi Cytotec...
Apotik Yang Jual Obat Aborsi Medan Wa 082220463965 Klinik Obat Aborsi Cytotec...
Klinik Aborsi
 
SUNDABET DAFTAR SLOT ONLINE GACOR MAXWIN
SUNDABET DAFTAR SLOT ONLINE GACOR MAXWINSUNDABET DAFTAR SLOT ONLINE GACOR MAXWIN
SUNDABET DAFTAR SLOT ONLINE GACOR MAXWIN
SUNDABET
 

Último (19)

Mengenal LionBet777: Solusi Terbaik untuk Taruhan Olahraga dan Kasino
Mengenal LionBet777: Solusi Terbaik untuk Taruhan Olahraga dan KasinoMengenal LionBet777: Solusi Terbaik untuk Taruhan Olahraga dan Kasino
Mengenal LionBet777: Solusi Terbaik untuk Taruhan Olahraga dan Kasino
 
PPT METODOLOGI PENELITIAN IKHSAN MAULANA.pdf
PPT METODOLOGI PENELITIAN IKHSAN MAULANA.pdfPPT METODOLOGI PENELITIAN IKHSAN MAULANA.pdf
PPT METODOLOGI PENELITIAN IKHSAN MAULANA.pdf
 
UNIKBET : Bandar Slot Pragmatic Play Deposit Bank Mandiri Bonus New Member 100%
UNIKBET : Bandar Slot Pragmatic Play Deposit Bank Mandiri Bonus New Member 100%UNIKBET : Bandar Slot Pragmatic Play Deposit Bank Mandiri Bonus New Member 100%
UNIKBET : Bandar Slot Pragmatic Play Deposit Bank Mandiri Bonus New Member 100%
 
ppt metodologi penelitian bisnis digital Al faiz
ppt metodologi penelitian bisnis digital Al faizppt metodologi penelitian bisnis digital Al faiz
ppt metodologi penelitian bisnis digital Al faiz
 
PPT METODOLOGI PENELITIAN MUHAMMAD IQBAL.pdf
PPT METODOLOGI PENELITIAN MUHAMMAD IQBAL.pdfPPT METODOLOGI PENELITIAN MUHAMMAD IQBAL.pdf
PPT METODOLOGI PENELITIAN MUHAMMAD IQBAL.pdf
 
UNIKBET : Daftar Slot Pragmatic Play Deposit Via Bank Cimb Niaga Bonus 100% T...
UNIKBET : Daftar Slot Pragmatic Play Deposit Via Bank Cimb Niaga Bonus 100% T...UNIKBET : Daftar Slot Pragmatic Play Deposit Via Bank Cimb Niaga Bonus 100% T...
UNIKBET : Daftar Slot Pragmatic Play Deposit Via Bank Cimb Niaga Bonus 100% T...
 
Grass Block Untuk Carport Pengiriman ke Klojen
Grass Block Untuk Carport Pengiriman ke KlojenGrass Block Untuk Carport Pengiriman ke Klojen
Grass Block Untuk Carport Pengiriman ke Klojen
 
Apotik Yang Jual Obat Aborsi Medan Wa 082220463965 Klinik Obat Aborsi Cytotec...
Apotik Yang Jual Obat Aborsi Medan Wa 082220463965 Klinik Obat Aborsi Cytotec...Apotik Yang Jual Obat Aborsi Medan Wa 082220463965 Klinik Obat Aborsi Cytotec...
Apotik Yang Jual Obat Aborsi Medan Wa 082220463965 Klinik Obat Aborsi Cytotec...
 
PPT METODOLOGI PENELITIAN BISNIS DIGITAL SUTAN MAULANA
PPT METODOLOGI PENELITIAN BISNIS DIGITAL SUTAN MAULANAPPT METODOLOGI PENELITIAN BISNIS DIGITAL SUTAN MAULANA
PPT METODOLOGI PENELITIAN BISNIS DIGITAL SUTAN MAULANA
 
PENGARUH PERCEIVED USEFULNESS, PERCEIVED EASE OF USE, DAN PERCEIVED RISK TERH...
PENGARUH PERCEIVED USEFULNESS, PERCEIVED EASE OF USE, DAN PERCEIVED RISK TERH...PENGARUH PERCEIVED USEFULNESS, PERCEIVED EASE OF USE, DAN PERCEIVED RISK TERH...
PENGARUH PERCEIVED USEFULNESS, PERCEIVED EASE OF USE, DAN PERCEIVED RISK TERH...
 
Sejarah dan Keunikan Sritoto Sri Toto dalam Budaya Indonesia
Sejarah dan Keunikan Sritoto Sri Toto dalam Budaya IndonesiaSejarah dan Keunikan Sritoto Sri Toto dalam Budaya Indonesia
Sejarah dan Keunikan Sritoto Sri Toto dalam Budaya Indonesia
 
Judul: Mengenal Raja Bonanza88: Platform Taruhan Online yang Populer
Judul: Mengenal Raja Bonanza88: Platform Taruhan Online yang PopulerJudul: Mengenal Raja Bonanza88: Platform Taruhan Online yang Populer
Judul: Mengenal Raja Bonanza88: Platform Taruhan Online yang Populer
 
UNIKBET : Link Slot Gacor Pragmatic Play Yang Bisa Pakai Bank Aladin Bonus 10...
UNIKBET : Link Slot Gacor Pragmatic Play Yang Bisa Pakai Bank Aladin Bonus 10...UNIKBET : Link Slot Gacor Pragmatic Play Yang Bisa Pakai Bank Aladin Bonus 10...
UNIKBET : Link Slot Gacor Pragmatic Play Yang Bisa Pakai Bank Aladin Bonus 10...
 
Materi Pemasaran Internasional dan Pemasaran Global
Materi Pemasaran Internasional dan Pemasaran GlobalMateri Pemasaran Internasional dan Pemasaran Global
Materi Pemasaran Internasional dan Pemasaran Global
 
Huong dan 218 -2024 Lien nganh CQĐT-VKS.pdf
Huong dan 218 -2024 Lien nganh CQĐT-VKS.pdfHuong dan 218 -2024 Lien nganh CQĐT-VKS.pdf
Huong dan 218 -2024 Lien nganh CQĐT-VKS.pdf
 
UNIKBET : Link Slot Resmi Pragmatic Play Ada Deposit Sesama Bank Qris
UNIKBET : Link Slot Resmi Pragmatic Play Ada Deposit Sesama Bank QrisUNIKBET : Link Slot Resmi Pragmatic Play Ada Deposit Sesama Bank Qris
UNIKBET : Link Slot Resmi Pragmatic Play Ada Deposit Sesama Bank Qris
 
UNIKBET : Agen Slot Resmi Pragmatic Play Bisa Deposit Bank Permata Bonus Terb...
UNIKBET : Agen Slot Resmi Pragmatic Play Bisa Deposit Bank Permata Bonus Terb...UNIKBET : Agen Slot Resmi Pragmatic Play Bisa Deposit Bank Permata Bonus Terb...
UNIKBET : Agen Slot Resmi Pragmatic Play Bisa Deposit Bank Permata Bonus Terb...
 
SUNDABET DAFTAR SLOT ONLINE GACOR MAXWIN
SUNDABET DAFTAR SLOT ONLINE GACOR MAXWINSUNDABET DAFTAR SLOT ONLINE GACOR MAXWIN
SUNDABET DAFTAR SLOT ONLINE GACOR MAXWIN
 
Materi Pemasaran Kelas 11 kurikulum merdeka
Materi Pemasaran Kelas 11 kurikulum merdekaMateri Pemasaran Kelas 11 kurikulum merdeka
Materi Pemasaran Kelas 11 kurikulum merdeka
 

Cs Inro