Navigating Inner and Outer Loops with Office 365
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General session presented at the European SharePoint, Office 365, and Azure Conference 2018 (#ESPC18) in Copenhagen, Denmark. This session discusses the primary reason that collaboration and communication fails within the enterprise (a lack of alignment between culture and technology) and presents tools and best practices for bridging this gap for more effective collaboration and communication -- and making a lasting impact to your organization.
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Navigating Inner and Outer Loops with Office 365
- 1. Navigating the Inner and Outer Loops: Effective Office 365 Communications Christian Buckley Founder & CEO of CollabTalk LLC
- 2. COMMUNICATION CAN BE COMPLEX @buckleyplanet #ESPC18
- 6. ON THE TOPIC OF WHY START GROUP DYNAMICS? Most communication and collaboration issues are NOT about the technology Finding the right “cultural fit” is essential Understanding your team or corporate culture is a necessary first-step And strong change management will help ensure your ongoing success
- 8. YOUR COLLABORATION NEEDS CAN ALSO BE COMPLEX @buckleyplanet #ESPC18
- 13. But does SharePoint fit every collaboration scenario? @buckleyplanet #ESPC18
- 15. Envisioning intelligent communications in our day-to-day work experiences Before a meeting, insights, history, and deeper context After a meeting, notes and actions captured and distributed in context to relevant projects, powering search and eDiscovery During a meeting, improved connections with in-person and online participants, sharing of relevant information
- 16. TOO MANY OPTIONS CAN ACTUALLY DECREASE PRODUCTIVITY @buckleyplanet #ESPC18
- 17. Which tool to use when? @buckleyplanet #ESPC18
- 19. The Use Case Drives the Technology Co-Creating Content Office Online Office Desktop Rich content authoring Word, Excel, PowerPoint, OneNote simultaneous Multi-user, co-authoring Online editing available inside SharePoint and Yammer Mail & Calendar Outlook Traditional Inbox Point to Point Messaging Distribution Lists Scheduled Calendar Invites Voice, Video & Meetings Skype for Business Common platform for presence Point-to-Point Real- Time Messaging (IM) Scheduled and ad-hoc Voice and Video Meetings with Desktop Sharing Real-time messaging for High-Velocity teams Collaboration hub for progressive teams Ad-hoc video meetings Chat-based Workspace Microsoft Teams Sites & Content Management SharePoint Online OneDrive for Business Shared file libraries with doc management features, discrete permissions, versioning, metadata Wiki pages, photos and videos Lists, calendars, tasks Swiss Army Knife for Collaboration Enterprise Social Yammer Messages available for serendipitous discovery Communities of Interest, Executive Engagement Teams working openly Polls. Praise (not vice versa) @buckleyplanet #ESPC18
- 21. Outlook Inner Loop • Event team working together on an upcoming customer event • Technical Support trying to resolve an open customer ticket • Project Manager assembling a v-team to collaborate over the life of an initiative SharePoint & OneDrive @buckleyplanet #ESPC18
- 22. Outlook Outer Loop • Ideation opportunity and you want input from the entire company • Looking for expertise outside of your working team • Open discussion on topics that should be maintained as part of the organization’s broader knowledge assets Inner Loop • Event team working together on an upcoming customer event • Technical Support trying to resolve an open customer ticket • Project Manager assembling a v-team to collaborate over the life of an initiative SharePoint & OneDrive @buckleyplanet #ESPC18
- 23. Outlook The “Ubiquitous” Loop Outer Loop • Ideation opportunity and you want input from the entire company • Looking for expertise outside of your working team • Open discussion on topics that should be maintained as part of the organization’s broader knowledge assets Inner Loop • Event team working together on an upcoming customer event • Technical Support trying to resolve an open customer ticket • Project Manager assembling a v-team to collaborate over the life of an initiative SharePoint & OneDrive Groups, Graph, and Security @buckleyplanet #ESPC18
- 24. How does that translate into Microsoft solutions? @buckleyplanet #ESPC18
- 39. @buckleyplanet #ESPC18 Mastering Microsoft Teams: End User Guide to Practical Usage, Collaboration, and Governance By MVPs Melissa Hubbard and Matthew Bailey http://bit.ly/MasterTeams
- 40. The Social Organization @buckleyplanet #ESPC18
- 41. CHANGE IS INCREDIBLY DIFFICULT THE PROBLEM WITH COMMUNICATION IS THAT: @buckleyplanet #ESPC18
- 42. THE SECRET TO WHAT IS CHANGE? Selecting the right tools? Training your end users on the right features, and new processes? Praying it will “stick” this time? Permanent change happens only when you help your end users to alter their behaviors. @buckleyplanet #ESPC18
- 43. When end users can adapt to change, they become More efficient More effective in their roles More collaborative More innovative THE SECRET TO WHAT IS CHANGE? @buckleyplanet #ESPC18
- 44. LASTING CHANGE, WITHOUT YOUR EFFORTS WILL People follow the path of least resistance HOW you reach your destination is just as important as finishing We focus so much on process and technology, we often forget the people LIKELY FAIL @buckleyplanet #ESPC18
- 45. Collaboration change has broad impact Technology not only automates and streamlines, it can fundamentally change what we do, and how we do it. Processes are about alignment of people with technology, and can be a key differentiator for your business – and dramatically change in the future workplace. People are able to adapt and change, but we often pay the least amount of attention to the constant pace of change from which we expect people to learn, adapt, and be productive. @buckleyplanet #ESPC18
- 46. Transparency Consistency Iteration Four ingredients to lasting change Collaboration @buckleyplanet #ESPC18
- 48. WHY IT WORKED We made all of our activities transparent We kept going Everyone had a voice, and anyone could write on the board We constantly revised our priorities, and communicated our changes @buckleyplanet #ESPC18
- 50. Create a culture with change at its center, and you will find multiple opportunities to step into the role of the Digital Workplace Champion @buckleyplanet #ESPC18
- 56. Microsoft Teams use cases for each department https://docs.microsoft.com/en-us/microsoftteams/quick-start-enable-teams
- 58. 1. Identify your key stakeholders, champions, and user profiles 2. Identify & select your business scenarios 3. Conduct a pilot that includes business users, champions, and IT professionals. 4. Design, launch and manage an adoption campaign, including: • Internal awareness materials such as posters, digital signage, and events • Self-help and training information in a single location • A defined feedback mechanism • Pre-defined success measures (solution adoption, views of key materials, attendance at courses) 5. Build a champion program alongside your service deployment 6. Provide a standard feedback method 7. Measure and share success 8. Adjust your messaging and methods based on feedback, repeat @buckleyplanet #ESPC18
- 59. Christian Buckley cbuck@collabtalk.com @buckleyplanet Thank you very much! @buckleyplanet #ESPC18