1. Technology Trends and How
They Impact Your Business
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2. Technology Trends
Pay-as-you-use technology model
 Cloud computing
 eBackups
 Software-as-a-service
 DR-as-a-service
Enterprise mobility
BYOD (bring your own device)
Technology dependence
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3. Implications
 Complex set up
 Security threats
 Integration issues
 Downtime
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4. Common IT Struggles
Longer time to resolution
No standard for delivering maintenance
Work requires higher level of knowledge
Fire fighting – Little time to focus on strategy
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5. The Impact on Your Business
A company that experiences a computer outage lasting
more than 10 days will never fully recovery financially.
70% of small firms that experience a major data loss go
out of business within a year.
On average, firms spend $700 per user per month
when all IT expenses are factored.
Impact on U.S. Small Business of Natural & Man-Made Disasters, A compilation of public and private sector intelligence; Presented by HP and
SCORE: Counselors to America’s Small Business; 2007. http://www.score.org/pdf/HP_Download_ImpactofDisaster.pdf
Gartner, Inc.
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6. Proactive vs. Reactive
Analyze
Stabilize Break
Monitor Fix
Plan
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7. Benefits of Managed IT Services
Improved productivity & efficiency
Reduced security & data risk
Access to technology experts
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8. Benefits of Managed IT Services
Predictable IT costs
Technology plan aligned with business needs
Full management,
support, and
Accountability
“One Throat to Choke”
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9. New ideas. New solutions.

10. Strategic Planning
Drive consistency throughout your Company
Synch technology investment to Business Plan
Leverage newer technology for ROI
Business Continuity planning
Improve Network Security
Long-Term Budgeting
Strategic
Best of Breed Practices Planning
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11. Capital Planning & Investment
Establish milestones for technology upgrades
Forecast IT needs for future years
Analyze headcount growth patterns
Capital
Planning &
Investment
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12. Network Security
Analyze entire network:
 Firewalls
 Domain Controllers
 Security Groups
 Password Security
 Current Security Updates
Network
 Security Holes Security
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13. Hardware Health
Evaluate condition of:
 Servers
 Desktops
 Copiers
 Mailing systems
 Phone systems
Hardware
Health
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14. Firewall Effectiveness
 Firewall configuration
 Appliance connectivity
 Internet connectivity
 LAN Browsing
 Multiple virtual servers on separate ports
 DNS resolution
Firewall
 Analog Backup Modem Settings Effectiveness
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15. Email Spam & Viruses
 Detection of the viruses listed in the current in-the-
wild list
 Detection of the viruses in the ICSA Common
Infectors Test Suite
 Detection of ICSA's Polymorphic Test Suite
 Detection of macro viruses in the ICSA Virus
Collection
 Detection of the ICSA Virus Collection Email
Spam &
Viruses
 Zero false alarms
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16. Information Assurance
The goal of information assurance (IA) is to
enhance the security of information and
information systems by ensuring availability,
integrity, authentication, confidentiality, and
non-repudiation. IA also focuses on risk
management to address threats to new and
existing systems.
Information
Assurance
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17. Business Continuity Strategy
Enterprise-wide Strategy
 Employee Procedures
• Ability to work from home or alternate office
• Interoffice communications
 Communication systems
 IT Infrastructure
Business
 Public & Customer Responses Continuity
Strategy
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18. Disaster Recovery Planning
How to deliver on your Business Continuity
Strategy
 Data Backups & Archives
• Offsite • Recovery Point Objective (RPO)
• Nearsite • Recovery Time Objective (RTO)
• Onsite • Reliability
• Offline Disaster
Recovery
 Responsibilities & Process Planning
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19. TeleCom & Mobile Computing
 Evaluation of all communications systems
 Needs assessment & recommendations
 Determination of opportunities for leveraging
Mobile Computing
TeleCom &
Mobile
Computing
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20. Business World can provide
Enterprise-level IT expertise
for SMB Decision Makers at a
fraction of the cost
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21. Questions? Comments?
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