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6/4/2014 © ORANGEVALLEY 16/4/2014 © ORANGEVALLEY 16/4/2014 © ORANGEVALLEY 1
De krachten gebundeld.
ONLINE BRANDING, SOCIAL, SEARCH
EN CONVERSIE.
03 juni 2014
26/4/2014
Eduard Blacquière
Principal consultant
Myra van Bladel
Consultant
KENNISMAKING
AGENDA
1. Trends
2. Branding vs Sales
3. Krachten bundelen
4. Toekomst
6/4/2014 © ORANGEVALLEY 4
1. TRENDS
56/4/2014
① Outbound marketing <-> Inbound marketing
② Cross channel <-> Mobile devices
③ Social media <-> Advertising
④ Verschuiving aankoopgedrag head <-> Long tail
⑤ Data (management) is key
TRENDS
66/4/2014
① Outbound marketing <-> Inbound marketing
② Cross channel <-> Mobile devices
③ Social media <-> Advertising
④ Verschuiving aankoopgedrag head <-> Long tail
⑤ Data (management) is key
TRENDS
6/4/2014 © ORANGEVALLEY 7
INBOUND MARKETING
VS
INBOUND MARKETING
86/4/2014
OUTBOUND MARKETING
PRODUCT CENTRAAL = “MARKETING VAN GISTEREN”
96/4/2014
INBOUND MARKETING
KLANTBEHOEFTEN CENTRAAL = “MARKETING VANDAAG”
106/4/2014
① Outbound marketing <-> Inbound marketing
② Cross channel <-> Mobile devices
③ Social media <-> Advertising
④ Verschuiving aankoopgedrag head <-> Long tail
⑤ Data (management) is key
TRENDS
116/4/2014
Attention
INVOLVEMENT VAN DE BEZOEKER
1
2
3
4
5
FASE
Interest
Desire
Action
HIGH INVOLVEMENT
LOW INVOLVEMENT
126/4/2014
“THE WINNER TAKES IT ALL”
136/4/2014
① Outbound marketing <-> Inbound marketing
② Cross channel <-> Mobile devices
③ Social media <-> Advertising
④ Verschuiving aankoopgedrag head <-> Long tail
⑤ Data (management) is key
TRENDS
146/4/2014
SOCIAL MEDIA
156/4/2014
SOCIAL MEDIA
BRANDING DIALOGUE
166/4/2014
① Outbound marketing <-> Inbound marketing
② Cross channel <-> Mobile devices
③ Social media <-> Advertising
④ Verschuiving aankoopgedrag head <-> Long tail
⑤ Data (management) is key
TRENDS
176/4/2014
LONG TAIL
186/4/2014
① Outbound marketing <-> Inbound marketing
② Cross channel <-> Mobile devices
③ Social media <-> Advertising
④ Verschuiving aankoopgedrag head <-> Long tail
⑤ Data (management) is key
TRENDS
196/4/2014
ZOEK- EN KOOPGEDRAG vs. TIJD
6/4/2014 © ORANGEVALLEY 20
2. BRANDING VS. SALES
216/4/2014
BRANDING
① Display banners bereik uitingen
② Rich Media
③ Social media
④ Narrative content
226/4/2014
SALES
① SEA
② SEO
③ E-mailmarketing
④ Display remarketing
⑤ Affiliate marketing
⑥ A/B testing / conversie
6/4/2014 © ORANGEVALLEY 23
3. KLANT CENTRAAL
6/4/2014 © ORANGEVALLEY 24
KLANT CENTRAAL
256/4/2014
Attention
CUSTOMER JOURNEY
GEDRAG
 oriënteren
 bewustworden
 selecteren
 beslissen
1
2
3
4
FASE
Interest
Desire
Action
266/4/2014
CUSTOMER JOURNEY
1
2
3
4
FASE
ACTIE
 inspireren
 informeren
 overtuigen
 converteren
GEDRAG
 oriënteren
 bewustworden
 selecteren
 beslissen
Attention
Interest
Desire
Action
276/4/2014
Attention
CUSTOMER JOURNEY (DATA)
1
2
3
4
FASE
Interest
Desire
Action
Display
Click
E-mail
Organic
Search
Direct
Social
Paid
Search
Referral Other
Paid
HIGH INVOLVEMENT
LOW INVOLVEMENT
286/4/2014
ATTENTION = INSPIREREN
296/4/2014
ATTENTION = INSPIREREN
306/4/2014
INTEREST = INFORMEREN
316/4/2014
INTEREST = INFORMEREN
326/4/2014
DESIRE = OVERTUIGEN
336/4/2014
DESIRE = OVERTUIGEN
346/4/2014
ACTION = CONVERTEREN
356/4/2014
ACTION = CONVERTEREN
366/4/2014
Attention
Interest
Desire
Action
1
2
3
4
FASE
CUSTOMER JOURNEY CENTRAAL
376/4/2014
Attract
CUSTOMER JOURNEY
GEDRAG
1
2
3
4
5
FASE
Interest
Desire
Action
Satisfaction
 oriënteren
 Bewust worden
 Selecteren
 Beslissen
 Betrokken
386/4/2014
Attract
CUSTOMER JOURNEY
GEDRAG
1
2
3
4
5
FASE
Interest
Desire
Action
Satisfaction
 Oriënteren
 Bewust worden
 Selecteren
 Beslissen
 Betrokken
 Inspireren
 Informeren
 Overtuigen
 Converteren
 Behouden
ACTIE
396/4/2014
SATISFACTION = BEHOUDEN
406/4/2014
4. ONLINE MATURITY
416/4/2014
426/4/2014
AANWEZIGHEID
Focus op techniek
“ zenden”
Pageviews of
“Aantal bezoekers”
1 2
OPTIMALE DIALOOG
Focus dialoog
“ gedrag”
afhaakmoment
“ Succesvol bezoek”
3 LIFETIME VALUE
Focus klant
“ behoeften”
dienstverlening
“Waarde creatie”
4
1
2
3
4
RESULTAAT GERICHT
Focus resultaat
“ ontvangen”
Resultaat
“Aantal transacties”
436/4/2014
NIVEAU 1 - AANWEZIGHEID
446/4/2014
AANWEZIGHEID
Focus op techniek
“ zenden”
Pageviews of
“Aantal bezoekers”
1 2
OPTIMALE DIALOOG
Focus dialoog
“ gedrag”
afhaakmoment
“ Succesvol bezoek”
3 LIFETIME VALUE
Focus klant
“ behoeften”
dienstverlening
“Waarde creatie”
4
1
2
3
4
RESULTAAT GERICHT
Focus resultaat
“ ontvangen”
Resultaat
“Aantal transacties”
456/4/2014
NIVEAU 2- RESULTAATGERICHT
466/4/2014
AANWEZIGHEID
Focus op techniek
“ zenden”
Pageviews of
“Aantal bezoekers”
1 2
OPTIMALE DIALOOG
Focus dialoog
“ gedrag”
afhaakmoment
“ Succesvol bezoek”
3 LIFETIME VALUE
Focus klant
“ behoeften”
dienstverlening
“Waarde creatie”
4
1
2
3
4
RESULTAAT GERICHT
Focus resultaat
“ ontvangen”
Resultaat
“Aantal transacties”
476/4/2014
NIVEAU 3 - DE AANGEVER ?
486/4/2014
AANWEZIGHEID
Focus op techniek
“ zenden”
Pageviews of
“Aantal bezoekers”
1 2
OPTIMALE DIALOOG
Focus dialoog
“ gedrag”
afhaakmoment
“ Succesvol bezoek”
3 LIFETIME VALUE
Focus klant
“ behoeften”
dienstverlening
“Waarde creatie”
4
1
2
3
4
RESULTAAT GERICHT
Focus resultaat
“ ontvangen”
Resultaat
“Aantal transacties”
496/4/2014
NIVEAU 4 - CUSTOMER VALUE
6/4/2014 © ORANGEVALLEY 50
5. RECAP & AFRONDING
6/4/2014 © ORANGEVALLEY 51
SUCCESFACTOR = GEBUNDELDE KRACHTEN!
526/4/2014
Attention
INVOLVEMENT VAN DE BEZOEKER
1
2
3
4
5
FASE
Interest
Desire
Action
HIGH INVOLVEMENT
LOW INVOLVEMENT
Display
Click
E-mail
Direct
Social
536/4/2014
• Al jaren een toonaangevend Online Marketing bureau
• Jaarlijks staan we in de Top 3 van het Emerce onderzoek naar
toonaangevende Search, Site Statistics & Optimalisatie bureaus.
• Actief (bestuurs)lid van de brancheorganisaties DDMA en IAB
OVER ORANGEVALLEY
Online
Strategie
Zoekmachine
Marketing
Web
Analytics
Conversie
optimalisatie
Online
Adverteren
Training &
Coaching
546/4/2014
Eduard Blacquière
Principal consultant
eduard.blacquiere@orangevalley.nl
Myra van Bladel
Consultant
myra.vanbladel@orangevalley.nl
Verder praten? Presentatie ontvangen? Vragen?
Loop bij ons langs!
En meld je aan voor de verdiepingssessie! info@orangevalley.nl

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