UEDA MEP Presentation Nov 2008. Final

Manufacturing Extension Partnership: Demonstrating Innovative Strategies in Performance Metrics Carroll Thomas, Partnership Catalyst Kenneth P. Voytek, Chief Economist

Presentation Purpose & Objectives ,[object Object],[object Object],[object Object],[object Object]

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[object Object],[object Object],The National Institute of Standard and Technology (NIST) is an agency of the U.S. Commerce Department

What/Where is MEP 59 “Centers” 1600 Field Staff 440 Service Locations

The MEP Program in Short…. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What MEP Does ,[object Object],[object Object],[object Object],[object Object]

Client Impacts Resulting from MEP Services ,[object Object],[object Object],[object Object],[object Object],[object Object],FY 2006 economic impact results are based on a survey of 4,959 MEP-served establishments out of 5,384 attempted.

= Partnership ,[object Object],[object Object],[object Object],[object Object],[object Object]

What to Look for in Potential Partners Center Impact / Revenue / Reach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Stakeholder Influence, Visibility Complementary Products & Services Referrals (Access to Clients) & Joint Marketing Basic Partnership Model Financial Resources (for Centers, Clients) Other Benefits Buried Treasure/Other Benefits Types of Partnership Benefits Partnership Benefits What to Look for in a Potential Partner (to obtain these benefits)

How to Evaluate “ROI” of Potential Partnerships Partnership Benefits Identified in this Study Referrals/Cross-Marketing Complementary Products/Services Stakeholder Visibility Financial Other Benefits

Evaluation and Performance Measurement ,[object Object],[object Object]

The Changing Face of Manufacturing: Getting Smaller; Need to Get Smarter ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Evaluations should assess the extent to which the NIST MEP strategy is achieving its goals ,[object Object],[object Object],[object Object]

Performance should be assessed on multiple dimensions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Effectiveness should focus on the impact of centers on the change in value-added and sales within manufacturing firms. ,[object Object]

The Center Balancing Act The Program Balancing Act Revenue Market Penetration Client Impact Market Penetration Financial Stability Market Penetration Economic Impact

MEP Measures Success & Performance At Different Levels Client Impacts and Performance Improvements Center Performance & Impacts System Performance & Impacts

Manufacturing Extension Partnership (MEP) Program: Impact Path ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Output Tracking MEP tracks the number of clients each year over 20,000) and the total number of activities performed by MEP Centers (over 30,000/year) Measuring Client Impacts Through an annual client survey, MEP tracks the impacts of Center assistance on several major firm-level indicators (sales, cost savings, jobs). As a set, these indicators suggest the presence of business changes that are positively associated with productivity growth Program Evaluation Need more access or creative ways to conduct such studies Center Review Annual operating plan, External reviews, Center impacts metrics, and quarterly reporting Measuring Along the Way Measuring Along the Way

MEP Performance Continues to Increase While Federal Funding Remains Relatively Flat Project-based survey Client-based survey Center Metrics in Place *FY 2007 data represented only ¾ of impacts

CLIENTS TOUCHED AND SURVEYED OVER TIME Note: Data on clients served did not become a GPRA target until FY 2001. In addition, FY 2000 and FY 2007 data on clients surveyed represent partial years. Surveys are done with a lag. Client Interaction Metric in effect

MEP’s Data Reporting & Center Performance System ,[object Object],[object Object],[object Object],[object Object],[object Object]

Center Performance Metrics Percent quantified impacts (10 points) Clients Served per Million Federal dollar (15 points) Investment Leverage Ratio (25 points) Bottom-line client impact ratio (25 points) Impacted clients per Million Federal $ (25 points) Center Performance Metrics

LOW IMPACT, LOW PENETRATION HIGH IMPACT, LOW PENETRATION HIGH IMPACT, HIGH PENETRATION LOW IMPACT, HIGH PENETRATION The Variation in Center Performance, Q2 2008

Median Center Performance Over Time

Components of MEP’s Performance & Evaluation System: The Portfolio ,[object Object],[object Object],[object Object],[object Object],[object Object]

Attributes of Current System ,[object Object],[object Object],[object Object],[object Object]

MEP Measurement System is a Competitive Advantage ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Thanks! Contact the MEP ,[object Object],[object Object],[object Object],[object Object]

UEDA MEP Presentation Nov 2008. Final

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