A new Alexa skill is quickly built and certified at Amazon. Depending on its complexity, this process can be completed in a few weeks. The same applies to Google Actions. But some people put their hands in their laps afterwards and wonder why their new, innovative voice application does not go through the roof. History repeats itself: 25 years ago, with the advent of the World Wide Web, many HTML projects were published whose content was not updated for a long time. Today nobody would launch a website or a smartphone app and then leave it to itself. Why should it be different with an Alexa skill, a Google Action or a Bixby capsule? In this session you will learn about strategies and solutions to make your voice application up-to-date, interactive and interesting. Use the existing tools of the providers and make sure that your content can easily be kept up-to-date. We will also look at the insights and modernization measures from the three-year operation of one of the first German-speaking Alexa Skills.
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8 tips8 tips
for improvingfor improving
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React to reviews
Use the power of
constructive bad reviews!
Fix bugs and problems asap!
Be polite and don't argue.
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Improve model
Use intent history to fix
utterances with low
confidence daily, or with
medium confidence weekly.
Update interaction model.
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Improve content
Add new content as
frequently as possible, at
least monthly!
Can you add daily fresh
content?
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Add new intents
Add more intents to solve
your users problems and to
improve your voice
experience.
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Add new features
New Alexa features can
solve old problems, e.g.
FallbackIntent.
Improve you simple Skill with
more complex features.
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Ask your fans
Contact your fans and ask
you community for their
most wanted improvements.
Reward the best ideas.
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Add voice actors
Improve the voice experience
by exchanging synthetic
voices with real voice actors.
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Add easter eggs
Add some hidden features to
your voice applications like
answers to unrelated but
frequently asked questions.
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