Survey findings from 61 Russian companies: - Intranet tasks - Daily unique visitors - Awards - Content personalisation - Intranet team workload - Intranet owner and co-owners - Intranet manager - How many people publish content - Technology used for Intranet and Digital workplace - Mobile Intranet - Instruments for top managers - Intranet development: in-house vs contractor - How often companies relaunch Intranet? - Performance evaluation and Intranet ROI - Development priorities for next 1.5 years

1. State of Intranet in Russia
Elena Bogdanova
Survey findings from 61 companies
The 2017
Report

2. Any use of materials of this report is only permitted
with the reference to the author and Rivelty.Intranet
If you want to participate in the survey in 2018 or
if you have any questions, suggestions or criticism,
contact Elena Bogdanova: e.bogdanova@rivelty.ru

3. Rivelty.Intranet
companies61
More than 60 Russian companies
and international companies
operating in Russia participated
in the survey
Convergence with the
participants of 2016 study 40%

4. EMPLOYEES
1,000 to 5,000
23%
10,000 to 50,000
23%
5,000 to 10,000
21%
100 to 1 000
17%
50,000 to 100,000
100,000+
50 to 100
10%
3%
3%

5. Consumer goods Transportation,
logistics, aviation
28%
Banking, financial
services, insurance
16%
Information
technology
10%
Energy, oil, gas Marketing, advertising Retail
7%
INDUSTRIES
7%
5%
Metals, mining
5%
Science, education
5%
Telecommunication
3%
Services
3%
Chemicals
5%
Other
3% 3%

6. Response rate 95%AGE OF INTRANET
3 to 5 years 1 to 2 years6 to 10 years
10+ years Under 1 year
33% 26% 18%
14% 9%

7. Response rate 95%INTRANET ACCESS
80 to 100% 60 to 80%
63% 18%
30 to 60% under 30%
11% 11%
Companies that participated in
the study differ by industry, size,
intranet access and experience
of intranet use. Participants
of the study, therefore, can be
considered to be a representative
group and results of the study
are illustrative

8. Broadcasting company's news
Corporate video broadcasting
HR information
Document collaboration
Employee profiles search
Project collaboration
Business process workflow
Other
Document search
Non-material motivation (contests, gamification)
Search for information for work
Online training
Surveys and polls
Company's business units and branches support
Executive support
89%
45%
63%
32%
73%
39%
48%
5%
75%
43%
61%
30%
68%
39%
45%
Response rate 93%INTRANET TASKS

9. DAILY UNIQUE VISITORS
51+%
20 to 30%
40 to 50% 30 to 40%
10 to 20% Under 10%
13%
15%
15% 2%
Response rate 95%
18%37%
In 37% of companies more than
half of their employees visit
intranet daily
In 55% of companies there is
a high rate of Intranet traffic
(more than 40% of unique users
daily)

10. COMPANIES WITH HIGH INTRANET TRAFFIC
(40-50% and 51+% unique visitors daily)
1,000 to 10,000
employees
64%
Information
technology
16%
Financial
companies
Age of intranet:
3 to 10 years
40%
In-house team Resources
for development
and support
50%
Using a contractor
50%
Intranet development
and support
68hours per
week
64%
High rates of Intranet daily use
prevail in the companies
with 1,000 to 10,000 employees
and intranet age from 3 to 10 years

11. AWARDS

12. INTRANET AWARDS
25% «Best Intranet Russia»
award
Do not have
64%36%
36% of the companies have
Intranet awards in Russian and
international competitions
25% of the companies have
«Best Intranet Russia» award
Less than 5% of companies have
the international awards
Have

13. WINNER PROFILES
Financial
companies
28%
Intranet age:
3+ years
IT
companies
12%
Telecommunication
companies
20%
86%
The awards are more likely to be
won by the companies
with more than 3 year experience
of Intranet use. Mainly those are
companies from finance, IT
or telecommunication industries

14. CONTENT
PERSONALISATION

15. CONTENT PERSONALISATION Response rate 95%
Do not
74%
Do
26%
26% of companies use content
personalisation: by geography,
position or role of user. It’s
negative trend compare
to 36% in 2016

16. CONTENT PERSONALISATION
Under 5,000
employees
Metals and mining
companies
13%
IT and Financial
companies
54%
Internal
communications
67%
MS Sharepoint
58%
73%
Content personalisation is more
common for the companies
whose employees work in front
of a computer (IT and finance
companies - 54%) and in
manufacturing companies.
73% of those companies have
less than 5,000 employees

17. INTRANET TEAM

18. INTRANET OWNER Response rate 95%
IT
11%
Internal
communications
61%
Marketing
7%
5%
Other
9%
Education and
Resource Development
4%
Human Resources
4%
Project office
The most common Intranet owner
is internal communications (61%)

19. INTRANET CO-OWNERS Response rate 91%
IT
21%
Internal
communications
14%
Marketing
2%
Business unit
5%
No co-owners
39%
Education and
Resource Development
7%
Human resources
11%
Most often co-owner
is an IT department (21%),
Internal communications come
second (14%)
Only in 5% of companies
business unit is an Intranet
co-owner

20. Response rate 93%INTRANET TEAM
IT administrator
PR specialist
Developer
Usability specialist
Intranet manager
Designer
HR specialist
Other
71%
38%
45%
11%
48%
21%
43%
7%
In 70% of companies
there is an IT administrator
in Intranet team
48% of companies have
an Intranet manager. It can be
assumed that in the rest of the
companies this role is taken by
PR or HR specialists

21. Intranet age:
over 3 years
1,000 to 50,000
employees
73%
COMPANIES THAT HAVE INTRANET MANAGER
IT
companies
Oil and gas
companies
15% 15%
Finance
companies
19%
69%
Companies of finance, IT and oil
and gas industries are more likely
to have an Intranet manager
In 69% of companies that use
Intranet for more than 3 years
there is an Intranet manager.
It can be assumed that it takes
some time to realise the need
for an Intranet manager

22. COMPANIES THAT HAVE USABILITY SPECIALIST
Under
1,000 employees
Intranet age:
6+ years
40% 60%
IT
companies
40%
Only 11% of companies have
a usability specialist despite
the fact that a key priority
of Intranet development is
usability (62%, look at
«Development priorities» section,
page 50)
The presence of a usability
specialist is more common
for IT companies with less than
1,000 employees and the
experience of Intranet use
of more than 6 years. There is
always a usability specialist
among IT company's staff who
can easily be engaged in Intranet
project. In small companies they
pay greater attention to details
than in bigger ones

23. INTRANET TEAM WORKLOAD PER WEEK Response rate 77%
50
hours
61
hours
68
hours
65
hours
63
hours
78
hours
2017
2016
Average workload Over 51% users daily
use intranet
Intranet with content
personalisation
On average, companies spend
50 hours per week to support
and develop Intranet
The companies that have
personalised content spend
60 hours per week, and the
companies with high attendance
rate 70 hours per week

24. Average number of hours
10
50
64
49
26
Under 100 100–1,000 1,000–5,000 5,000–10,000 10,000–50,000 50,000–100,000
71
Response rate 77%INTRANET TEAM WORKLOAD PER WEEK
On average, companies spend
50 hours per week to support
and develop Intranet
On average, Intranet team
in Russia consists of 2 staff
members regardless of the
company's size

25. HOW MANY PEOPLE PUBLISH CONTENT Response rate 95%
33%
4 to 10
19%
2 to 3
9%
1
9%
100 to 1000
30%
10 to 100
Centralised support
Decentralised support
27% Financial
companies
In Russia more than 60%
of companies use centralised
content publishing
Decentralised support is mostly
used by finance companies

26. TECHNOLOGY

27. TECHNOLOGY Response rate 90%
MS Sharepoint 2013
Office 365
MS Sharepoint 2010
Jive
Skype/Skype
for Business/MS Lync
Bitrix24
1C-Bitrix. Corporate Portal
Joomla
IBM Connections
In-house solution
Telegram
MS Sharepoint 2016
Pryaniki
Other
DaOffice
MS Sharepoint 2007
35%
13%
2%
2%
2%
2%
19%
4%
4%
31%
7%
7%
19%
6%
6%
6%
The most popular IT-solution for
Intranet are Microsoft products
(different versions of
MS SharePoint)
In-house solutions come second
(31%) with a significant increase
compared with the results
of study in 2016 (8%)

28. MS Sharepoint 2013
Bitrix24
Bitrix:
Corporate Portal
IBM Websphere/
Domino
Skype/Skype for
Business/MS Lync
Joomla
Office 365
Yammer
MS Sharepoint 2016
Cisco Jabber
Telegram
In-house solution
BM Connections
MS Sharepoint 2007
SAP Jam/Netweaver
MS Sharepoint 2010
Pryaniki
DaOffice
31%
8%
28%
19%
7%
12%
2%
6%
2%
2%
12%
4%
2%
2%
7%
6%
6%
4%
6%
4%
4%
4%
13%
22%
35%
34%
TECHNOLOGY
2017
2016
2017
2016
The frequency of SharePoint use
as an Intranet solution is close to
corresponding data in 2016
The cloud solutions by Office 365
have only 6% market share (with
a slight positive trend compared
with 2016)
The use of Skype/Skype for
Business/MS Lync is only 19%
New solutions compared to 2016:
MS SharePoint 2016 (7%)
and Telegram corporate
messenger (6%)
In 2017 research there are no
companies that are using IBM
Websphere

29. MOBILE INTRANET

30. Do not have
77%
MOBILE INTRANET Response rate 95%
Have
23%
In 14% of companies
mobile version is prohibited
by security department
23% of companies use mobile
version of Intranet
The rest of the responding
companies don't have one
In 14% of companies mobile
version is prohibited by security
department

31. MOBILE INTRANET TASKS Response rate 20%
Broadcasting company’s news
Corporate video broadcasting
HR information
Document collaboration
Employee profiles search
Project collaboration
Business process workflow
Other
Document search
Non-material motivation
(contests, gamification)
Search for information for work
Online trainings
Surveys and polls
Company's business units
and branches support
Executive support
67%
25%
25%
25%
42%
50%
33%
33%
33%
33%
33%
17%
17%
17%
17%
The most popular objectives
solved by mobile version of
intranet are similar to the most
popular ones for intranet itself:
communications (67%),
employee profiles search (50%)
and collecting feedback (42%)

32. TENDENCIES OF USING MOBILE INTRANET
2017
2016
14%
10%
29%
20%
Prohibited by
security department
To be launched
Do not have
23%
22%
77%
78%
Have
There is a slight positive trend
(1%) in the development
of Intranet mobile version
compared with 2016
In 2017 29% companies are
planning to launch a mobile
version in the next 1,5 years
Thus, in 1,5 years more than
50% of companies will have
mobile version of Intranet

33. WHO IS PLANNING TO DEVELOP MOBILE INTRANET
Banking/Investment/Leasing
Information technology
Other
Metals, mining
Oil, gas
Retail
Science, education
Catering
Telecommunication
29%
19%
10%
10%
10%
10%
5%
5%
5%
10,000+
employees
43%
Under 40%
attendance rate
67% 33%
40+%
attendance rate
Launching Intranet is planned by
Finance and IT companies (48%)
Employees of the big share
(45%) of the companies that are
willing to create mobile version
not work in front of a computer
and do not have permanent
access to Intranet
(metals&mining, oil&gas, retail,
education, public catering,
telecommunication)

34. MOBILE INTRANET PROHIBITED BY SECURITY DEPARTMENT
Oil and gas
companies
50,000+
employees
High attendance
rate (51+%)
38% 38% 50%
The mobile version of Intranet is
most often prohibited in oil and
gas companies (38%),
companies with a high
attendance rate (51%) and the
size of a company
of more than 50,000 employees

35. INSTRUMENTS FOR
TOP MANAGERS

36. INSTRUMENTS FOR TOP MANAGERS Response rate 95%
Dashboard Project management Board of Directors
community service
16% 11% 2%
No such instruments Other
68% 7%
68% of companies' Intranets do
not have any special instruments
for top managers
16% of companies' Intranets
have dashboard with the
company's performance
indicators
11% of them have instruments
for project management

37. COMPANIES WITH DASHBOARD
FOR TOP MANAGERS
Response rate 95%
The age of
Intranet: 6+ years
80+% users have
an Intranet access
10,000+
employees
67% 67%
56%
Finance
companies
34%
In 67% of the companies that
have dashboard Intranet is used
for more than 6 years. Most often
those are finance companies
56% of such companies have
more than 10 000 employees:
the dashboard is an expensive
and complex solution, it is mostly
affordable for enterprise
companies

38. INTRANET DEVELOPMENT

39. WHO DEVELOPS INTRANET Response rate 93%
In-house Using a contractorIn-house +
Using a contractor
3%52%45%
Almost a half of the companies
develop Intranet in-house while
another half uses a contractor
The indicators are close to the
numbers in 2016 with a slight
trend (+2%) to use of a contractor

40. INTRANET DEVELOPMENT IN-HOUSE
In-house solution Companies with
under 5,000 employees
Companies with
an Intranet manager
44% 40% 40%
The age of Intranet:
6+ years
Development
resources
51hours per
week56%
Intranet development on their
own is more common
for companies with in-house
solution for Intranet (44%),
less than 5 thousand employees
and Intranet use for more
than 6 years
It can be assumed that a platform
on their own was chosen
historically and as a result those
companies develop Intranet in-
house too. It can also be
assumed that for small
companies it is cheaper
to develop solutions that fully fit
their needs rather than buying
a costly industrial solution.
This approach is mostly
applicable within IT and finance
companies

41. USE OF CONTRACTOR
Development and support
own resources
The age of Intranet:
3+ years
With an Intranet
manager
52%
Mainly those are finance, oil and gas,
chemicals companies
More than 5,000
employees
52
71%
65% hours per
week
It is most likely that in a company
that use an Intranet contractor
there are more than 5,000
employees
Those are mainly finance,
chemicals and oil and gas
companies

42. INTRANET RELAUNCH / RENOVATION Response rate 92%
Once in its history Every 5 yearsEvery 3 years
11%36% 22%
Never
31%
69% of companies have fully
restarted Intranet at least once
69% of companies have
renovated Intranet at least once
in its history

43. INTRANET RELAUNCH / RENOVATION
Once in its history Never
2017
Every 5 yearsEvery 3 years
11%36% 22% 31%
2016 11%46% 10% 33%
In comparison with 2016
the number of companies that
renovate intranet every 3 years
has doubled
It can be concluded that
there is a decline in life
expectancy of one Intranet
version up to 3 years

44. CONTRACTOR

45. CONTRACTOR'S SERVICES
Development
Video content creation
Design
Needs analysis
Implementation of a solution
Description of the processes
Architecture and
structure development
Quality check
Intranet audit
Intranet strategy development
Technical support
Identification of
functional requirements
Content migration
Usability testing
Technical documentation
development
Training
Prototyping
63%
62%
58%
50%
30%
42%
23%
35%
13%
23%
10%
10%
35%
19%
10%
15%
3%
15%
8%
17%
13%
17%
19%
27%
46%
27%
42%
33%
46%
80%
85%
In comparison with 2016 10-20%
less companies use a contractor
The shares of companies that
outsource development, technical
support and video content
creation remain almost
unchanged. It can be attributed to
the specificity of the tasks:
narrowly focused knowledge and
skills required, high staff costs
17% of companies use a
contractor to develop an Intranet
concept, and 13% of companies
outsource Intranet audit

46. PERFORMANCE EVALUATION

47. PERFORMANCE EVALUATION
71%
63%
48%
14%
14%
11%
5%
Keep track of Intranet attendance
Collect feedback about
intranet through surveys
Keep track of number of
views, likes and comments
Calculate time saved due
process automatization
Do not evaluate
Calculate time saved for a search
Other
Response rate 93%
To evaluate the efficiency 70%
of companies keep track
of statistics, 60% - collect users
feedback, 50% - keep track
of number of views, likes and
comments
Only 14% of companies calculate
time saved due to automatization
of routine work, 11% - calculate
reduction in time spent
for a search of information

48. COMPANIES THAT ARE CALCULATING ECONOMIC EFFICIENCY
High attendance
rate (51+%)
The age of Intranet:
6+ years
Telecommunication
67% 50% 38%
Economic efficiency is calculated
by the companies with high
Intranet attendance rate with
at least 6 year experience
of Intranet use, most often, those
are telecommunication
companies

49. PRIORITIES

50. DEVELOPMENT PRIORITIES
FOR THE NEXT 1,5 YEARS
Response rate 92%
User experience: usability and user-centred design
Digital Workplace launch
Intranet mobile version launch
Business tasks automatization
New services development
Knowledge management
Top management involvement
Intranet audit
Social network launch
Integration with business systems (EPR, CRM, etc.)
Introduction of a project management servises
Governance: development and support rules, brendbook
Dashboard development
Information security
Other
Performance evaluation, ROI calculation
Innovation management and crowdsourcing
Technical solution change or update
(ex., shift from MS SharePoint 2013 to MS SharePoint 2016)
62%
33%
29%
29%
25%
22%
20%
16%
16%
16%
11%
11%
11%
9%
9%
7%
7%
4%
Promotion video on Intranet
Big data use for analytics
4%
4%

51. DEVELOPMENT PRIORITIES
FOR THE NEXT 1,5 YEARS
Response rate 92%
For 62% of companies (73% in 2016) the key priority for an Intranet development
is positive user experience
The second priority is Digital Workplace launch
The third priority is Intranet mobile version development. Almost 30% of companies
are going to launch a mobile version during the next 1,5 years
0% of companies plan to shift to cloud solutions
Only 11% of companies are going to make active use of video on Intranet

52. e.bogdanova@rivelty.ru
Elena Bogdanova
Muratshina
Elena.Muratshina
intranet.rivelty.ru