The film Diana, about the last two years of Princess Diana's life, has received poor reviews from British critics. It depicts Diana's romance with Pakistani surgeon Hasnat Khan and suggests the royal family conspired against her. Critics say the film sensationalizes events and portrays the royals unfairly to cash in on Diana's legacy. The film fails to provide new insights and seems aimed at controversy rather than honoring her memory.

1. Objective To improve your reading and listening skills.
Think about it Do you use Twitter? What for? Who do you follow on Twitter? Why? What are the pros and cons
of Twitter? Which other social networks do you use? Why? What things do you post on it?
Exams This reading and listening activity will help prepare you for English exams such as KET and TOEFL.
Bad day Tweets!
More than 3 billion people live on less than $2.50 a day. About 1.3 billion live in
extreme poverty. And over 850 million people worldwide don’t eat enough food
to live a healthy life. However, in many developed
countries, even the most trivial incident can soon become a
disaster... as some of these Twitter messages clearly show.
There was NO milk in the fridge for my tea or cereal this
morning. What a way to start the day!
I’ve just stuffed myself on three packets of chocolate
biscuits and now I can’t move!
The wallet my wife got me for my birthday is just too
small. Any takers?
I had far too many Nespressos last night and couldn’t
sleep. Those “volluto” capsules are simply divine!
The tailor-made silk suit I ordered THREE MONTHS
AGO won’t be ready for the wedding. What a tragedy!
My “best friend” posted an absolutely awful picture of
me on Facebook! I’m just too ASHAMED to go out!
Pool cover wouldn’t open this morning. What a drag!
I used some hemp seed oil on my salad last night. Nice,
but I never knew it was such a powerful laxative!
I got a really nasty paper cut this morning. Every Tweet
is AGONY!
The buggy broke down on the golf course this morning
so we had to walk. OUTRAGEOUS!
The new guy in the coffee shop put far too much milk
foam in my latte! Where do they get these idiots from?
The toaster my friend got me as a wedding present has
NO BAGEL SETTING!!!!! How stupid is that?
Too much balsamic vinegar in my salad. RUINED!!!!!!!!
It’s good to put a bit of perspective on your life sometimes.
Answers on page 44
1 Pre-reading
What annoying, irritating or
“bad” things have happened to
you this week or month? What
did you do about them?
2 Reading I
You’re going to read some
Tweets by people who are
complaining about things.
Read or listen to them once.
Which ones have happened to
you? Which one is the worst?
3 Reading II
Read the article again. Then,
answer the questions. What
did one of the tweeters…
1. …not have for their
cereal?
2. …stuff him/herself on?
3. …drink too many of
that prevented him/her
from sleeping?
4. …order three months
ago?
5. …get a cut from?
6. …get too much of in
the coffee shop?
7. …put too much of on
his/her salad?
4 Language focus
The Past Simple
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GLOSSARY
Skills
Booklet reading
unit 5 page 28 Disaster
poverty n
the state of being poor and having no
money for food, etc.
a trivial incident n
something that happens to you that isn’t
important
Twitter n
a social network that you can use to send
messages to your friends / contacts. The
messages must have a maximum of 140
characters
to stuff yourself exp
if you “stuff yourself”, you eat a lot of
food (more than you need to eat)
a wallet n
a small, leather object men use to carry
money / credit cards, etc.
divine adj
wonderful / amazing / incredible /
excellent
tailor-made adj
“tailor-made” clothing is made especially
for you, with your exact sizes
silk n
a substance produced by insect larvae
which is made into a smooth, fine cloth
awful adj
terrible / very bad
ashamed adj
if you’re “ashamed” to do something, you
don’t want to do it because it makes you
feel shy / timid / bad
a pool cover n
a large piece of material that you put over
a swimming pool to protect it
what a drag! exp
how terrible! / how annoying!
hemp seed oil n
an oil that comes from pressing hemp
seeds (which come from cannabis plants)
a laxative n
food or medicine that you take to make
you go to the toilet.
a paper cut n
a cut that you get from paper, often when
you move the paper over your finger
agony adj
if something is “agony”, it hurts a lot and
causes you a lot of pain
a buggy n
a golf “buggy” is a small electric vehicle
that you can use to move around a golf
course
milk foam n
a mass of small bubbles that is formed
when air and milk are mixed together
a latte n
a strong coffee made with hot milk. The
word comes from the Italian phrase “caffè
latte”, which means “milk coffee”
a bagel n
a small piece of bread in the shape of a
circle. It has a hole in the middle
Track 2: ENGLISHMAN & ENGLISHWOMAN
My toast is
burnt. What a
disaster!
Look through the article and
find the past tenses of the
following verbs: stuff, get,
have, can, order, post, use,
know, break down, put

2. Word Booster
12 useful expression
with make
We generally use make to refer to the process of producing, constructing, creating or building something:
I made a cake.
They made a new version of the car.
They made the house in just three months.
There are several business/work expressions with make: make a call, make money, make a decision, make an
appointment, make a complaint, make progress…
someone
happy
I’ll make
dinner
if you
do the
washing
up.
Make food
You should
make a list
of all the
things we
need to buy.
Make a list
Make a reservation
Hi, I’d like to make
a reservation for the
Mediterranean cruise
ship trip, please.
Make a suggestion
Do you mind if I just
make a suggestion?
Make an effort
You’ve got to make
more of an effort.
Make a bed
I’m making
my bed!
Make excuses
He’s always making
excuses for the poor
quality of his work.
Make an impression
I think you made quite a
good impression on them.
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Make a noise Make
The band
were making a
terrible noise.
Make a mistake
Make fun of someone
Stop making
fun of me!
She
makes
me really
happy.
I think I’ve made a
terrible mistake.
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Learning expressions
The best way to learn any words or expressions is by seeing or hearing them in context when you’re reading or listening to English.
Make a note of any words or expressions that you like (or want to learn) and write these down in sentences. Remember, always
record language in phrases or sentences – never as individual words. You should also practise using the words or expressions
as often as you can: in conversation, on the phone, in e-mails, etc.

3. Read & listen I
Track 12: englishwoman & englishman
Objective To improve your reading and listening skills.
Think about it Did you read any of Aesop’s fables as a child? Which ones can you remember? What other stories with
morals have you read? Do you think these stories are worth reading? Why? Why not?
Exams This reading and listening activity will help prepare you for English exams such as PET and TOEFL.
7 life lessons
from Aesop
Answers on page 44
1 Pre-reading
You’re going to read some
stories involving the following
animals. What do you think
the stories are about?
Wolf Sheep
Tortoise Hare
Fox Crow
Dog Lion
Mouse Ant
2 Reading I
Read the article once to
compare your ideas from the
Pre-reading activity. Which
stories do you like the most?
Why?
3 Reading II
Read the article again. Then,
answer the questions.
1. How many times does
the boy “cry wolf”?
2. What did the hare do at
the start of the race?
3. What does the crow
have in its mouth?
4. Who wins the
competition between
the wind and the Sun?
5. Whose reflection does
the dog see in the
stream?
6. What does the lion do
with the mouse?
7. What does the
grasshopper do during
the summer?
Aesop wrote his famous
stories almost two
and a half thousand
years ago. But they’re still as
relevant today as they were
back then. Here are seven of
his most famous fables with
a moral for all of us.
1 The
Boy Who
Cried Wolf
A bored
shepherd
twice shouts for help,
claiming that a wolf is
attacking his flock of sheep.
Both times the townsfolk
come to help only to find that
the boy is lying. However,
when a wolf does really
appear, nobody believes him.
The moral? No one believes
a liar, even when they’re
telling the truth
2 The
Tortoise and
the Hare
A tortoise
challenges a
hare to a race. Confident that
he’ll win, the hare decides
to take a nap. However, he
sleeps too long and wakes up
to see the tortoise crossing
the finish line. The moral?
Slow and steady wins the
race.
3 The
Fox and
the Crow
A hungry fox
sees a crow
with a piece of cheese in
its mouth. Desperate for
the food, the clever fox says
that he’s sure the crow has
a beautiful voice. Flattered,
the crow opens her mouth
to sing, and the cheese falls
out. The moral? Beware of
flattery.
4 The
North
Wind and
the Sun
The sun and
the wind have a competition
to see who can make a
man take off his coat. The
wind believes he can do it
through force, and starts
to blow as hard as he can.
But this only makes the
man hold onto his coat even
more tightly. However, when
the sun shines brightly, the
man takes off his coat. The
moral? Persuasion is better
than force.
5 The Dog
and his
Reflection
A dog with
a bone in
his mouth is about to cross
a stream. When he looks
down into the water, he sees
another dog carrying an
even bigger bone. Opening
his mouth to get the other
dog’s bone, he drops his
own bone into the stream,
before realising that the
other dog was just his own
reflection. The moral? Don’t
be greedy!
6 The
Lion and
the Mouse
A sleeping
lion is woken
up by a noisy mouse.
Furious, the lion catches the
mouse and is about to eat
him, but eventually decides
to set him free. A few days
later, the lion gets trapped in
a hunter’s net. The mouse
helps the lion escape by
using its teeth to cut a
hole in the net. The moral?
No act of kindness is ever
wasted!
7 The
Ant and
the
Grasshopper
An ant
spends the summer storing
food to prepare for the
colder months, while the
grasshopper relaxes and
enjoys life. When winter
comes around the ant
has more than enough
food, but the grasshopper
is starving and has to beg
the ant for food. The
moral? Always plan for
the future!
Cry wolf
If someone “cries wolf”, they
raise a false alarm, often as a
way of getting attention.
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Grasshopper
By Olivia Spector
GLOSSARY
relevant adj
if something is still “relevant” today, it’s
still important/appropriate today
a fable n
a story that teaches you a lesson
a moral n
the “moral” of a story is what you learn
from it in terms of how you should behave
a flock of sheep n
a large group of sheep
the townsfolk n
the people who live in a town
to lie vb
if you “lie”, you don’t tell the truth
a liar n
someone who doesn’t tell the truth
to challenge vb
if you “challenge” someone to a race, you
ask them if they want a race with you
a nap n
a short sleep, often in the afternoon
the finish line n
the area at the end of a race where there’s
a line that you have to cross to finish
to flatter vb
if you feel “flattered”, you’re happy because
someone has said nice things about you
to hold onto something tightly exp
if you “hold onto something tightly”, you use
your hands to keep that thing close to you
a bone n
the hard objects in a body that form the
skeleton
a stream n
a small, narrow river
a reflection n
your “reflection”, is an image that you can
see of yourself in a mirror / water, etc.
to set free exp
if you “set something free”, you let it
escape and stop holding it
starving adj
if you’re “starving”, you’re very hungry
to beg vb
if you “beg” for something, you ask for it
desperately because you really need it

4. the film the British hate!
Princess Diana died in August 1997,
but she’s often in the news. A recent
film about her, Diana, has just come out.
However, it’s had some pretty bad reviews.
BDboia Dnalyan
Directed by Oliver
Hirschbiegel. Starring Naomi
Watts and Naveen Andrews.
Based on the book Diana:
Her Last Love by Kate Snell.
Diana,
Princess of Wales
Diana, Princess of Wales
(Diana Frances, née Spencer)
was born on 1st July 1961. She
was the first wife of Charles,
Prince of Wales (who is the
eldest child of Queen Elizabeth
II). Diana’s wedding to the
Prince of Wales was on 29th
July 1981. It was held in St
Paul’s Cathedral and seen by
over 750 million from around
the world. Diana was well
known for her fund-raising
work and support of the
International Campaign to
Ban Landmines. From 1989,
she was the president of Great
Ormond Street Hospital for
children. Her marriage ended
in divorce on 28th August
1996. She died in a car crash
in Paris on 31st August 1997.
GLOSSARY
GLOSSARY
a review n
an article in a magazine, etc. about a film,
with the writer's opinion of it
a drama n
a serious film about a character and his/
her problems in life, etc.
awful adj
terrible; very bad
cheerless adj
boring, depressing, etc.
sensationalist adj
“sensationalist” news reports or films
make things seem worse or more shocking
than they really are
to cash in on exp
if someone “cashes in on” a situation, they
benefit from it
a script n
a book with the words that actors must
learn and say in a film
a betrayal n
an action that makes you feel
disappointed / hurt / sad, etc.
to make amends exp
if you “make amends“ , you do something
nice to someone as a way of saying sorry
to donate vb
if you “donate” money to a charity (for
example), you give the money to that charity
proceeds n
the money a company receives from a
film / an event, etc.
devastated adj
very sad and shocked
a trauma n
a very bad experience that you have to deal
with psychologically
to come to terms with exp
to accept
fund-raising n
collecting money for a charity (an
organisation that helps the poor)
to ban vb
to prohibit
a landmine n
a bomb that is hidden under the ground. It
explodes when someone walks on it
Diana is a 2013 biographical drama about the
last two years of Diana’s life. The movie is
based on Kate Snell’s 2001 book Diana: Her
Last Love, and stars British-Australian actress Naomi
Watts (who plays the part of the princess).
The film deals with the period from 1995-1997. This is
around the time of Diana’s divorce from Prince Charles,
and her secret love affair with Pakistani heart surgeon
Dr Hasnat Khan (played by actor Naveen Andrews).
Unfortunately, the film hasn’t been received very
well. The Telegraph said the film was “a special class
of awful”, while The Mirror labelled it “cheap and
cheerless”. David Edwards of The Mirror awarded the
film one star out of five, as did Peter Bradshaw of The
Guardian, who called the movie “car crash cinema”.
The Hollywood Reporter described the UK reaction
as “some of the worst reviews for a British film in
recent memory”. And Rotten Tomatoes gave the
film a score of just 2%, based on reviews from
41 critics.
So, why do people feel so strongly about
it? Many see the film as sensationalist –
deliberately cashing in on the anniversary
of Diana’s death. Others say it’s just a
bad movie with a poor script. Real life
heart surgeon Hasnat Khan said the
film was a betrayal of his relationship
with Diana. “Only I and my closest
friends knew what really went on,” he
added. The Pakistan-born medic invited
the moviemakers to “make amends” by
donating some of the proceeds to his
Chain of Hope charity, which provides
heart surgery to children in Ethiopia.
Director Oliver Hirschbiegel has said
that he’s “devastated”. “In all the
other places where it’s opened – in
Poland, the Czech Republic, Turkey
and Slovakia – it’s been very strong,”
he said. “I think for the British, Diana
is still a trauma they haven’t come to
terms with,” he added.
Maybe he’s right!
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5. Track 20: englishwoman & englishman
Answers on page 44
1 Pre-reading
Look at the phrases /
comments in the left-hand
column of the table. What do
you think they really mean
when a British person says
them? Make notes.
2 Reading I
Read or listen to the article
once to compare your ideas
from the Pre-reading activity.
How many did you get right?
3 Reading II
Read the article again. Then,
answer the questions. What
would a British person say
if they…
1. …thought something
was awful?
2. …thought something
was boring?
3. …were very angry?
4. …disagreed with you
and didn’t want to
discuss it any further?
5. …wanted to show they
were listening, even
though they didn’t
agree with you?
Objective To improve your reading and listening skills.
Think about it Do you prefer speaking directly or being more indirect when communicating? Can lying? ever be
justified? When? Do you prefer people to speak their mind or to be a bit more tactful? Why?
Exams This reading and listening activity will help prepare you for English exams such as FCE, IELTS and TOEFL.
How to
understand
the British
The British often use indirect language in an attempt
to be polite. As a result, it can be hard to understand
the true meaning behind the words. In order to help, a
Dutch company has drawn up a guide to help translate some
typical British English phrases.
What a British
person might say
What a
foreigner
will probably
understand
What the
British
person really
means
1. It isn’t too bad. She likes it! It’s awful!
2. That was very
brave of you!
She thinks I’m very
courageous! You’re insane!
3. Not bad for
a first attempt!
She thinks
it’s quite good. I hate it.
4. Very interesting! She seems to like
the idea. How boring!
5. OK. I’ll bear it in
mind.
She’ll probably
do it.
I’ve forgotten it
already.
6. I’m sure it’s
all my fault.
She’s accepting
responsibility.
It’s definitely
your fault.
7.
You must come
over for dinner
sometime.
I’ve been
invited to dinner.
This is not
an invitation.
8.
Oh, and by the
way, did you finish
the work?
This isn’t
important.
This is very
important.
9.
I was a bit
disappointed with
the results.
It doesn’t
really matter. I’m very angry.
10. We’ll probably need
to think it over.
She’s still
thinking about it.
I’m never
buying it.
11. I hear what
you’re saying.
She accepts my
point of view!
I disagree and do
not want to discuss
it further
12.
Ah huh
[accompanied by a
nodding head]
She agrees
with me!
I’m listening,
but I don’t agree.
13.
With the greatest
respect, I’m not sure
it’s quite what we
were looking for.
She really
respects me! You are an idiot!
Understanding the words is only half the problem!
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GLOSSARY
awful adj
very bad; terrible
courageous adj
someone who is “courageous” does
things that people consider dangerous
insane adj
if you say that someone is “insane”,
you’re saying that they’re crazy/
stupid/not normal
to bear in mind exp
if you say that you'll “bear something
in mind”, you promise to remember
that thing because it’s important
by the way exp
this expression is used to add new
information or to introduce a new
topic in conversation
disappointed adj
if you’re “disappointed”, you’re
sad and angry about the results of
something
It’s awful!
Whoops! I
forgot to
be polite!

6. Vocabulary clinic
Dressing gown
Zip
Trendy
Match
Sleeve
Collar
Tight
Suit
Cuff
Heel
Baggy
Fit
A long type
of soft jacket
you wear over
your pyjamas
to keep warm
at home.
“I wore my
dressing gown
and pyjamas all
day yesterday!”
A metal device that’s used to open
or close clothes/bags, etc. It consists
of two rows of metal “teeth” which
separate or join as you pull a small
tag along them. “Zipper” in US
English. The verb is “to zip(up)”.
“You should zip up your jacket – it’s cold
out there.”
Someone
who is
“trendy”
wears
fashionable
and modern
clothes.
“She looks
really trendy
in those
sunglasses.”
If A “matches”
B, A and B go
well together
because
they’re the
same colour/
pattern, etc.
“Those socks
match your bow
tie.”
The “sleeves”
of a shirt/
coat, etc. are
the parts that
cover your
arms.
“He rolled up his
sleeves.”
The “collar” of a shirt or coat is the
part which fits round your neck.
“She’s wearing a white, striped shirt with a
fairly large collar.”
If clothes
are “tight”,
they fit very
closely to
your body.
“Those trousers
are a bit tight
for you, aren’t
they?”
If something “suits”
you, it looks good on
you.
“That blue tie really suits
you – it goes with your
eyes.”
The “cuffs” of a shirt are
the parts at the end of the
sleeves.
“He did up the cuffs with some
silver cufflinks that his mother-in-
law had bought for him.”
The “heel” of a shoe is the high part
on the bottom at the back. “High-heeled”
shoes have very high heels.
“She was wearing some high-heeled
shoes.”
Baggy
clothing is
loose and
a bit big
for you.
“Those
baggy jeans
look really
good on
you.”
If clothes
“fit” you,
they’re the
right size
for you.
“This jacket
doesn’t fit
me – it’s too
small!”
Clothes
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7. Skills
Booklet reading
unit 3 page 18 Safe & sound
Track 22: several english accents
Answers on page 44
Objective To improve your listening skills.
Think about it Have you ever called the emergency services? What for? Have there been any emergency situations
in your street / city / office, ec.? How effective are the emergency services in your country?
Exams This listening activity will help prepare you for English exams such as FCE, IELTS and TOEFL.
Audio script
Help! Ridiculous
emergency calls
If you need the police, ambulance or fire
service in the UK, you can dial the 999
emergency number. However, not everyone
seems to understand the true meaning of
the word “emergency”, as these examples of
real-life calls clearly show.
Yeah, well, a few days ago, I saw this film (1)
Sky TV, but I can’t find it. Is there
anyone there who could tell me what channel it’s on,
and what time it’s on, please?
Well, it’s my son’s radio-controlled helicopter – it’s
(2) a nearby roof. Now, I know the
owners are away, so I was just wondering whether
you could give us permission to go and get it.
Yes, well, as I was saying, I’ve spent all my money
and I’ve got nothing left for the taxi home. So, I was
wondering whether you could send someone round
to (3) , or whether someone could
lend me the money.
Well, the thing is, my cat died and now I’ve got all
this unused cat food from the supermarket and I was
wondering whether I could (4) . Do
you know what my consumer rights are?
Erm, yeah, well, it’s my daughter – she can’t find
her hamster. It might sound like a trivial matter,
but she’s in tears. She says she’s heard it (5)
under the floorboards. Could
someone pop over to help us look for it?
Yeah, it’s my son – he hasn’t eaten his breakfast
and he’s about to go to work. He’s just refusing
to eat it. Could someone (6) and
sort of order him to eat it? [How old is your son?]
He’s 45. No, I tell a lie, he’s 46 now – he’s just
had his birthday.
Well, I contracted these builders and they did
some work in my back garden, but before they
left, they didn’t (7) properly and
they’ve left this rock in the middle of the lawn.
[How big is the rock?] Well, it’s about as big as
my head... I mean, hand... my hand, more or
less.
I know this is going to sound a bit strange, but
there’s this man on the bench, and he hasn’t
moved for at least 10 minutes, and I think that
perhaps he might be dead. Well, my question is
that if I report him dead does that make me, like,
(8) the funeral costs and stuff?
1 Pre-listening
You’re going to listen
to some extracts of
“emergency” calls involving
the following things:
A film on Sky TV
A radio-controlled
helicopter
Some cat food
A hamster
Breakfast
Some builders
A man on a bench
What do you think the
emergencies were about?
2 Listening I
Listen once to compare your
ideas from the Pre-listening
activity.
3 Listening II
Listen again. Then, answer
the questions.
1. What was the first
caller looking for?
2. What had crashed
onto a neighbour’s
roof?
3. What did the cat
owner want to know
about?
4. Which animal had
another caller lost?
5. How old was the
person who refused to
eat his breakfast?
6. How big was the
rock that the builder’s
left?
5 Listening III
Complete the audio script
with the correct words.
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Note!
Don’t read the
audio script until
you’ve completed
the exercises and
activities.
4 Language focus
Perfect tenses
Look at this extract from
the audio script of the
recording on this page:
“...it’s crashed on a
nearby roof...” The
speaker has used the Present
Perfect: it has crashed.
Read through the audio
script again and find some
more examples of perfect
tenses.
This is an
emergency!
I can’t find
my glasses!

8. ✃
Psychology talk about psychology.
This month we are looking at some phrasal verbs you can use to
Complete the sentences (1 to 8) with the words from below.
news anger help incident shouted work meeting appearance
1 2
Stress out
If something is “stressing
you out”, it’s making
you feel very tense and
stressed.
“All these changes at
are really
stressing me out!”
3 4
Get someone down
If something “gets you
down”, it makes you feel sad
and depressed.
“All this bad is
really starting to get me down.”
Depend on someone
6
8
If you “depend
on” someone, you
need that person
emotionally /
psychologically.
“I’m depending on you
to
me with this, so don’t
let me down.”
Mess someone up
If something “messes someone
up”, it makes them confused or
worried, and could cause them
to have psychological problems.
“The kidnapping
really messed them up.”
Let someone down
Let off (steam)
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7
If you “let someone down”, you make
them feel sad/disappointed because
you don’t do what you promised to do.
“You really let me down by not turning up to
support me at that .”
5
Obsess over
If you “obsess over”
something, you worry
about it a lot, and keep
thinking about it.
“He’s always obsessing over
his . He
won’t go out until he looks
perfect!”
Learn more! Get a phrasal verbs booklet! Over 150
useful phrasal verbs + audio files. For more information,
visit: www.hotenglishmagazine.com/phrasal-verbs
Bottle things up
If you “bottle up”
feelings or anger
(for example), you
repress it and don’t
express it. “You
shouldn’t bottle up your
. You
need to talk about it.”
To release your feelings of anger /
emotion, etc. by talking about it.
“I’m sorry I at you like that.
I think I just needed to let off some steam.”
Phrasal Verbs