The document discusses the travel and tourism industry. It defines tourism as traveling away from home for less than a year for business, leisure, or recreation. It identifies five key businesses that provide services to tourists: tour operators, hotels, transportation companies, attractions, and local organizations. The roles of these service providers are to supply products and services to tourists for profit. They work together and support each other to meet tourists' needs for information, advice, accommodation, transportation, and attractions.

1. The Travel and Tourism
Industry

2. What is tourism?
• It is when people travel away from where
they live for reasons of business, leisure or
recreation, for not more than a year before
they come home.
• Lots of businesses work together to
provide goods and services for tourists.

3. www.visitbritain.com
• This website is very
useful for anyone who
wants to visit Britain.
• It shows places and
attractions people might
want to visit.
• It tells people how to
travel there and what
transport they might use
- bus, train, plane, coach.

4. • www.visitbritain shows tourists where they
can stay as it gives help with finding
accommodation.
• You can also find out what to do - which
tourist attractions there are and what
activities there are.

5. Here are five businesses that provide services to
tourists.

6. • Tour Operators provide information and
advice and can book travel, accommodation
and tickets for attractions.
• Hotels and bed and breakfast businesses
provide accommodation and food.
• Trains, buses, coaches and plane companies
provide transport.
• Other businesses provide tourist
attractions like fair rides and museums.

7. • Local organisations and businesses give
information and guided visits and help
visitors find what they need.

8. 1. 2. 3. 4.
5.
Which services are provided by each of the
businesses you can see in the pictures?

9. The service providers are linked in
different ways. Train companies promote
attractions so that people will want to buy
train tickets to visit them. What attraction
is being promoted in this video?

10. What types of accommodation
are advertised by the
Colchester tourist office?

11. Businesses in the travel
industry are linked.
• They work together to provide services and
goods for tourists.
• They jointly own some businesses - tour
operators may have their own hotel or
airline for example.
• They support each other - a local tourist
office will help a local hotel by having its
leaflet in the office or a local bus company’s
excursions.

12. The role of the service providers, the
tourism businesses, is to:
• supply products: food, drinks, travel tickets,
hotel rooms, souvenirs, postcards
• supply services: give information, coach
tours, book flights, fair rides, give advice
• They make money (profit) for those who
work in the tourist industry.

13. What types of tourists are there?
• families, retired people, young adults, school
children, people with special needs.
• What is a tourist? It is someone who travel
away from home for less than a year. Tourists
can travel for leisure (holidays), work or
recreation (watching sport, rock-climbing).

14. Tourists

15. What needs do tourists have?
• They need accurate information for example
directions, about facilities (disabled, cots,
highchairs, special diets), about prices and if
rooms or flights are available.
• They need advice: is a resort noisy or quiet,
how to obtain a visa, how to solve a
problem.

16. • Tourists sometimes need help -
perhaps with small children or
because they are old or disabled.

17. The facilities and services needed by a
tourist might be:
• sport facilities - a gym, swimming pool or
fitness centre
• shopping facilities - places to buy food,
clothes or souvenirs
• flat surfaces and ramps for wheelchairs

18. Try answering these questions. The answers are all in the
slideshow so just play it again if you are not sure.
1. What is a definition of tourism?
2. What is a tourist?
3. What types of tourists are there? Name at least 3.
4. What needs to tourists have? Name at least 5.
5. What facilities and services are needed by tourists?
Name 5.
6. Can you name 5 businesses that provide services in
the tourism industry?
7. What is the role of service providers in the tourism
industry? Can you think of three examples?
8. What links are there between the service providers?
Name three.