1. Aviation Services
Overview

2. Aviation Services
MRO Material & Logistics
Aircraft Maintenance Centers Services
Support Solutions
Material Price
Administration
Training Logistics and Planning
Instructional Systems
Customer Order Desk
Business Development /
Contracts
Commercial Administration Executive Aviation
Services
AEROChain
Aerostructures
THE INFORMATION CONTAINED HEREIN IS THE PROPERTY OF EMBRAER AND SHALL NOT BE COPIED OR USED WITHOUT EMBRAER’S WRITTEN CONSENT.

3. MRO - Embraer Service
Centers Network
Airline Market
Embraer Aircraft Maintenance Services
Embraer Service Center
– SJK, SP, BRAZIL
Embraer Service Center for Commercial Airline Market
Embraer Authorized Service Center for Commercial Airline Market
THE INFORMATION CONTAINED HEREIN IS THE PROPERTY OF EMBRAER AND SHALL NOT BE COPIED OR USED WITHOUT EMBRAER’S WRITTEN CONSENT.

4. Training
Courses
Embraer and its Training Providers offer a comprehensive
package of technical training courses to all operators of Embraer
products.
The training programs were designed to provide our customers
with the highest quality most convenient training.
Pilot : Initial and Recurrent
Flight Attendant
Flight Dispatcher
Operations Engineer
General Familiarization
Maintenance
THE INFORMATION CONTAINED HEREIN IS THE PROPERTY OF EMBRAER AND SHALL NOT BE COPIED OR USED WITHOUT EMBRAER’S WRITTEN CONSENT.

5. Training
Training Devices: Cabin Crew Trainer (CCT), Door Trainer, Cockpit Procedure
Training and other levels of Flight Training Devices
Computer Based Training (CBT): available for licensed use by aircraft operators
(Workstation, LAN and Internet options).
Training Material
Flight crew operational videos range from complete training visual aids to procedures
briefings.
Embraer makes available a high quality of cockpit pictures.
Training Providers:
Embraer has elected GECAT and SAT as the Training Providers for the E-JETS Family
Embraer has elected Flight Safety International as the Training Provider for the ERJ
Family
THE INFORMATION CONTAINED HEREIN IS THE PROPERTY OF EMBRAER AND SHALL NOT BE COPIED OR USED WITHOUT EMBRAER’S WRITTEN CONSENT.

6. Material Services Network
Distribution Centers & Stock Locations
Villepinte
Ft. Lauderdale
Beijing
Singapore
São José dos Campos
Sidney*
* Hawker-Pacific for Turboprop parts only
Parts Planning & Purchasing are centralized at the HQ in SJK
THE INFORMATION CONTAINED HEREIN IS THE PROPERTY OF EMBRAER AND SHALL NOT BE COPIED OR USED WITHOUT EMBRAER’S WRITTEN CONSENT.

7. Material Services
Embraer offers customized material support services to meet
Customer’s budget and operational profile
Basic Services
Spare Parts Sales
Spare Parts Provisioning
Repair Administration
Warranty Services
Customizable Services: Support Solutions
Fleet-Hour Program (Pool)
Parts Consignment / Heavy Check
Consignment
Parts Rental
Parts Exchange
THE INFORMATION CONTAINED HEREIN IS THE PROPERTY OF EMBRAER AND SHALL NOT BE COPIED OR USED WITHOUT EMBRAER’S WRITTEN CONSENT.

8. e-Business: AEROChain
Objectives:
Single entry point.
Connect our Customers with the
aviation industry through the
Internet.
Provide robust e-commerce and
order tracking features.
Enable supply chain
collaboration.
Offer customers convenient
access to Embraer services.
THE INFORMATION CONTAINED HEREIN IS THE PROPERTY OF EMBRAER AND SHALL NOT BE COPIED OR USED WITHOUT EMBRAER’S WRITTEN CONSENT.

9. Executive Aviation Services
Worldwide Network (middle 2008): 45 Service Centers
7 Embraer Wholly Owned
38 Authorized Service Centers
THE INFORMATION CONTAINED HEREIN IS THE PROPERTY OF EMBRAER AND SHALL NOT BE COPIED OR USED WITHOUT EMBRAER’S WRITTEN CONSENT.