Explore the Clarity Software Integrated Business Solution
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2. Clarity Software Integrated Business Solutions www.clarity-software.com
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One Integrated Software System More than just an MIS
Clarity Software increases margins and makes Clarity Web Services
you more efficient than ever before. website design & build | web stores |
By using our cutting-edge software products you win more orders and at
higher margins, whilst confidently rejecting those deals which look great customer portals | job tracking |
at first but can end up eating away all your hard-earned profits.
order processing | self-managed content
Accuracy is everything
We know that accuracy is everything when it comes to securing top Clarity Marketing
margin in your jobs. If you can increase the exactness and consistency
of your quoting, perfectly organise the usage and flow of your stock data cleansing | target list building |
and streamline the efficiency of your shop floor and delivery, then your
business will flourish in any economic conditions. email marketing | website visitor capture |
Over 4,500 users rely on Clarity auto-responder messages | online surveys |
Since 2001, more than 60% of the UK sign market and some of the event management | website forms |
best global digital print companies have depended on Clarity every day.
See how they have revolutionised their businesses, increasing their:
• Visibility • Efficiency • Consistency Clarity Go CRM
• Organisation • Communication • Output contact management | Clarity Marketing |
• Speed • Automation • Customer Service
• Accuracy • Professionalism • Quality of Working Life
quoting & estimating | sales activity |
sales pipeline | sales analysis |
Immediate financial returns on investment activity calendar | website integration |
When you start using Clarity you breathe fresh air into your business,
generating new levels of profit on every job you carry out for your
customers. The ROI is clear to see, with measurable financial returns Clarity Professional MIS & CRM
hitting your bottom line almost instantly. Get ready to enjoy:
CRM, sales & marketing | estimating |
• Increased Turnover • Paperless Office
powerful quoting | order processing |
• Time Savings • Streamlined Customer Service
• Less Wastage • Accurate Quotes goods & stock | production & manufacturing |
• Higher Margins • Lower Costs automated workflow | invoicing & delivery |
• Easy Decisions • Precise Financial Forecasting
cost analysis | business reporting
Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UK
Telephone: +44 (0)121 248 2448 Email: sales@clarity-software.com
3. Clarity Software Integrated Business Solutions www.clarity-software.com
Combining cloud, mobile and local
network technology
Clarity Software’s modern suite of products uses
the best of all the latest technology platforms.
With Clarity you can embrace all the business benefits they offer and
build a flexible workflow that plays to your strengths, making you a
leaner, more focused operation.
Serving precise data to your chosen device
Our unique data synchronisation services
Times have changed. Information needs to be at our fingertips when and
where we need it and Clarity gives 360 degree visibility of your processs Clarity Software is an integration specialist, offering ground-breaking
with options to access data from many mobile and desktop devices. ways for businesses to update and share their data with everyone who
needs it.
When you implement Clarity across your business you join up all of your
departments and the tools they use, eliminating isolated working and Our world-class developers have built customised sync tools that are
creating one all-powerful infrastructure that drives efficiency and profits. constantly passing your data from one product to another using online,
offline and mobile technology.
This means you can negotiate with prospects, liaise with customers and
deliver products with 100% confidence that you are fully up-to-date with
contact information, price list costs, job status, installation schedules and
site equipment deliveries.
Adding up the rewards of a joined up solution
Clarity helps you make more money and the wider your system reaches,
the more cash you will see on your bottom line, with marginal gains in:
Fuel - Reduce travelling costs through smarter working
Phone calls - Eliminate unnecessary calls with improved communication
Work smarter to improve performance Workflow - Minimise human error by automating processes
Labour - Eradicate double entry tasks, driving smarter working
Using the cloud, field-based staff at the sharp end of your business can
function out on site as they would in the office. Risk - Be confident in payment receipts with accurate client correspondence
Sales - Optimise your team with all the latest price and job information
Now your team can be fully optimised, managing their time efficiently and
eliminating the need to return to the office every time an estimate needs Time - Speed up your cash flow by reducing overall work in progress time
raising or a quote confirming.
Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UK
Telephone: +44 (0)121 248 2448 Email: sales@clarity-software.com
4. Clarity Software Integrated Business Solutions www.clarity-software.com
Clarity Web Services Give your customers visibility of job progress
How often do your customers ring in asking for an update on the
Stunning websites that deliver results progress of their order? How much of your time does it take up?
Having a website is a must in today’s market. Just think how much manual labour time you could eliminate by giving
customers 24/7 updates of their orders online. It could save you a fortune
But having a stunning one which allows you to capture visitors and it’s simple to do on your website
directly into your Clarity MIS, take online orders and share job
progress with your customers beats the competition and wins you
more business. Secure customer log in area
Clarity Web Services links your MIS system with the internet, opening up Customers can log in to your website using a secure email address and
a new way for you to market and sell your products whilst driving your password to access their private account area.
customer service quality to a whole new level .
The information they see in their online account is decided by you under
Design & build of unique websites strict controls and offers your customers an incredible online experience.
You can use your secure area to communicate more personally with
Websites serve a number of key purposes common to almost any customers, giving them information such as:
business, with individual styles depending on the preference of the
company or creativity of the website designer. • Order history
• Outstanding balances
But are you using the web to its full potential?
• Payment options
For example, can you capture new prospects directly into your database • Progress of orders in production e.g. Scheduled, WIP, Completed
at any time of the day or week? Can you send an automated email to
your customer and your sales team as soon as someone makes an • Expected delivery or installation dates
enquiry through your website? Can your customers browse or buy your • Courier consignment numbers
products online?
• A message centre for contacting specific employees or teams
Clarity Web Services builds you a tailored, results-driven website from
the ground up, giving you an edge on your competitors and enabling • Artwork and document upload links
you to trade any time of the day and without any human involvement
whatsoever. You are selling 24/7.
Outstanding service with reduced overheads
The opportunities to evolve your business into the best in the industry are
Sell online and sync your Clarity price lists huge with Clarity Web Services. It takes you into new territory, fights off
Clarity Web Store is a packaged solution for you to get selling your your nearest rivals and streamlines your processes through increased
products online with the minimum of hassle. automation and accuracy.
It positions you alongside any size of online retailer, speeding up your
We know you don’t have the time to be updating your website with the sales process and generating faster cash flow through your business.
latest products, prices and stock levels. That’s why we’ve done the hard
work for you, developing a way to constantly synchronise your Clarity And all whilst providing customers with even better level of service.
price list items with your site, so you don’t have to re-enter anything.
With a Clarity Web Store you create a new sales revenue stream,
targeting buyers you may never have reached before. www.clarity-webservices.com
Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UK
Telephone: +44 (0)121 248 2448 Email: sales@clarity-software.com
5. Clarity Software Integrated Business Solutions www.clarity-software.com
Clarity Marketing Data Cleansing & Contact Management
Like almost all other businesses your contact database may be
Generating leads has never been easier in a bit of a mess. Have you lost sight of your key prospects and
customers? Relax, here is the solution.
A TARGETED WAY TO MAKE MONEY Clarity Marketing makes it easy to tidy up all your contact data from
within the system and get you remarketing to all those prospects and
customers that may have slipped off the radar.
Clarity Marketing is your golden ticket to generating
fast qualified leads, without investing a fortune. Persuasive Intelligence™ for Targeted List Building
When you’re generating leads, the more precise you can be with
It’s a cloud-based system, meaning you can access it from anywhere at
your target list, the better chance you have of winning orders.
any time using virtually any mobile or desktop device. You simply need
an internet connection and you’re away. Any marketing or sales director will tell you rifle-shot campaigns are
always the most succesful. Well, we’ve innovated target marketing
Beginners love it, advanced users swear by it. beyond anything created before with our unique Persuasive Intelligence™
Identify the most likely buyers for your product or service. Easily generate list building tools. You need to see it to believe it.
leads in a flash. Capture visitors to your website directly into your Clarity
database. Automate emails to follow up your contacts when they click on Email Message Designer
a link. Take decisions on whether to invest in new campaigns based on Use our flexible, powerful and user-friendly message designer to allow
current and previous results. create your own stunning emails and save them as templates. Use any
With Clarity you can take your commercial operation to whole new level, combination of dynamic data fields such as forename, contract type or
using intelligent, real-time information to minimise your risk and ensure account status to personalise your messages and make your recipients
the best possible returns from your marketing campaigns. feel special, driving responses and results.
Want to grow? Now’s your chance. Just take a look at what you can Auto-Responder Emails Triggered by Customer Actions
do with Clarity Marketing: By using our auto-responder feature you can create an automated
workflow of emails that are triggered by signups, event registrations,
enquiry submissions, clicks, opens, lands and more.
• Cleanse your data properly (at last!) and keep it clean
Integration
• Create dynamic targeted contact lists
Clarity Marketing synchronises directly with Clarity Professional MIS,
• Carry out bulk email marketing campaigns
passing live campaign and activity data in both directions.
• Auto-respond to clicks, signups, follows and more
• Capture visitors directly from your website Dynamic Reporting with Dashboard Views
• Synchronise data with Clarity Professional MIS Imagine seeing your results come in as soon as they happen - your
• Publish online surveys with automated responses campaign could be profitable within minutes of publishing messages,
• Register contacts for events surveys, forms and other activities.
• Create online forms for feedback, competitions and more
• Manage all your marketing campaigns in one place Take a free trial today! It’s a no risk guarantee
• View all your real-time activity in dynamic reports
www.clarity-marketing.com
and we’ll be there to help you get started
Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UK
Telephone: +44 (0)121 248 2448 Email: sales@clarity-software.com
6. Clarity Software Integrated Business Solutions www.clarity-software.com
Clarity Go Contact & activity management
Clarity Go gives you access to view and log all your contact and
CRM and quoting on the move activity information exactly when you need to.
Growth in your business is about an increase in No longer do you have to wait to follow up an enquiry or close a deal.
And most importantly, nor does the customer.
sales in the same time period as before.
Now you’re able to log calls, set meetings in your diary, pick up leads
But where do you start? And how do you do it? and raise quotations sat next to your clients, meaning you can make
The front end of your company is where the real activity takes place; revisions without having to return for another meeting or survey.
where the key decisions that impact the order book are won and lost. It will cut your sales cycle down by hours, days, even weeks in some
It’s essential that your estimators, quoters and sales & marketing people cases, whilst reducing your travel and communication costs.
are as productive as possible, so they really need the same tools they
use in the office at their fingertips in the field.
Clarity Go is a new lease of life. It empowers mobile working. It makes
your remote team effective from wherever they are and at times that suit
their own activity calendar. It keeps them motivated and in control.
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MIS
Add new contacts and companies from anywhere
Redefining CRM software
YOUR Clarity Go is no ordinary CRM system. It’s a new breed of role-based
MIS
software, offering total integration of website, estimating, sales and
Work smarter using your mobile activity calendar marketing processes, including the entire Clarity Marketing suite.
Each area of the system is easily accessible with dashboards and
Get Clarity through your web browser widgets serving you with the information that matters most to your role.
As Clarity Go is a cloud-based CRM product, you can access it through a
secure compatible https web browser such as Google Chrome or Apple This is true modern working, allowing you to carry out:
Safari. It’s optimised for tablets and smart phones, giving you the best
user experience regardless of your preferred device. • Targeted list building for dynamic campaigns and strategies
It’s a simple-to-use, logical system packed with key functionality to make • Email marketing with an easy-to-use designer and templates
your marketing, quoting & estimating, sales and customer teams work at • Estimating and quoting using your Clarity Pro price lists
full throttle. It’s Clarity but on the web, and synchronises with your core • Sales forecasting and pipeline management
Clarity Professional system in real time, keeping everyone in the office
• Web marketing, capturing data directly into your database
updated with all field activity as it happens.
Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UK
Telephone: +44 (0)121 248 2448 Email: sales@clarity-software.com
7. Clarity Software Integrated Business Solutions www.clarity-software.com
Sales pipeline management integration for flexible working
Revolutionise the way you manage your sales Motivate your staff by offering a choice of systems
forecasting and closing using Clarity Go Clarity Go uses our unique data synchronisation services to push and
receive live data from your core Clarity Professional MIS.
Never before could you access and co-ordinate your sales and
marketing activity with so much flexibility.
The sales functionality in Go helps you analyse your quoting history, your
closure rates, your win / loss reasons, your star performers, your best
marketing campaigns and your biggest-selling products.
It’s completely flexible in the way it presents information, enabling you to
optimise your quoting, estimating and sales process, and develop clever
new ways to close down every opportunity you have in your pipeline.
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MIS
Get Go syncing directly with Pro
This empowers your staff with flexibility on which system they can use,
depending on their role, their preferred computer device and the depth of
functionality they require.
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Clarity Professional is the main brain of your software infrastructure;
MIS
the core MIS for all systems to join up with and share critical business
Build your own layout and save it for fast reporting information to be interpreted.
All activity that takes place in Professional automatically syncs with Go,
meaning your remote staff have total peace of mind that everything they
Personalise your dashboard for easy analysis see or use in their system is right up to date and 100% reliable.
In Go you can manipulate sales data into your way of thinking. You no
longer need to rely on guesswork or hunches. The stats don’t lie, so you
can draw upon past sales experiences to shorten your current sales
cycles and increase the probability of your winning the order.
Get Go-ing today
Using the sales dashboard you can pick and choose from all of your
A new door has opened for your employees to walk through which
sales criteria and create customised layouts.
can have a major impact on your bottom line, with the rewards
Then you can save them for future reference, giving you instant access deliverable as soon as you get started.
to the most important sales information in real time.
To find out more about Clarity Go and request a web demo, call our
By getting closer to your deals, your customers and your team sales and account management team on +44 (0)121 248 2448
members using Clarity Go’s interactive sales dashboard you speed
up lead times and win more orders.
Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UK
Telephone: +44 (0)121 248 2448 Email: sales@clarity-software.com
8. Website Design
Web Marketing, CRM & Quoting
Core Site Design &
Web Store
Build
Contact Data
Management Marketing Activity Automated Order Clarity Mar
Processing & Pro Int
Customer
Website Integration Relationship
Management
Quoting &
Sales Activity
Estimating
Sales Analysis Sales Pipeline
Your Core Busin
Automated Artwork
CRM, Sales & Order Goods & Stock
Marketing Processing Management
Contact Sales & Work
Automated Workflow Stock Allocation
Management Orders
Marketing Off-Cut
BOM & BOL
Campaigns Management
Extended Clarity Family
Make Items For
Price Lists Requisitions
Stock
CRM & Order Processing Quoting & Purchase
Picking
Estimating Orders
Sales Stock
Invoicing
Management Validations
Basic CRM & Quoting
9. n & Integration
Web, Email & Offline Marketing
Customer Portals, Job
e Solutions Targeted List
Tracking Data Cleansing
Building
rketing, Go, Simple Content
tegration Management Email & Online
Offline Marketing
Marketing
Campaign Website
Management Integration
Event
Online Surveys
Management
Auto-responder Reporting &
Emails Analysis
ness MIS & CRM
Invoicing & Analysing &
Manufacturing
Delivery Reporting
Full & Partial Job Cost
Job Cards
Invoicing Analysis 3G & Wi-Fi
Mobile App
Sage,
Schedulling & Employee Time
QuickBooks &
Gant Charting Pastel Integration
Sheets
Clarity Proof of Delivery
KPI &
Job Status Multiple Invoice
Department Send Jobs Progress
Tracking & Posting Types To Site Tracking
Reporting
Photos & Sync to
Capacity Full & Partial Business Signatures Clarity Pro
Planning Delivery Notes Analysis
SFDC Time Bespoke
Proof of Delivery
Recording Reporting
10. Clarity Software Integrated Business Solutions www.clarity-software.com
Clarity Professional CRM, sales & marketing
Clarity Professional contains a complete suite of modules to help you
Business Wide CRM & MIS improve your contact management, customer communications, lead
generation and sales forecasting.
The central core of your business But the real power is in its quoting and estimating.
Clarity Professional is the main software engine of your company,
providing the central Management Information System (MIS) and
hub for all your business processes to pass through.
It’s a multi-user, multi-company and multi-currency system offering a
complete suite of modules which can be configured and scaled up to
meet your small or medium-sized business needs.
Interfacing with Clarity Marketing, Clarity Go, Clarity Web Services and
our Clarity Proof of Delivery mobile app, Clarity Professional is the glue
that binds your company together, providing integration with third party
workflow solutions and accounting software packages.
Go paperless and get organised YOUR
MIS
Implementing Clarity Professional means individuals no longer need to Powerful calculation wizards make complex quotes easy
work in isolation using pieces of paper and spread sheets.
Everything is located on your central Microsoft SQL server, giving system Using unrivalled calculation wizards - with specialist wizards for the sign,
users access to company data when they need it, with any personal graphic display and digital print industries amongst others - incredibly
restrictions set using preference settings and licences. complex quotations can be worked out at jaw-dropping speed with
absolute precision.
You create a paperless workflow that your entire business can trust, with
specialised modular functionality enabling each department to reduce With just one click they can be branded with your company logo and
errors and enhance their performance. emailed directly from Clarity right into the customer’s inbox and revisions
and repeat orders are simple tasks that takes seconds to complete. It’s a
Clarity Professional takes the stress away from your working life, winning process that beats competitors.
making your business operate smoothly and efficiently.
With Clarity Professional driving your quoting and estimating processes
you can save hours in administration, increase consistency and secure
more margin in every job you take on. Equally, you gain the confidence
to say no to those tempting deals that can turn out to be worthless.
Automated order processing
Generate customised sales, purchase and works orders
Once your order is confirmed, your accounts team can raise invoices
using Clarity and the responsibility moves on to deliver the job or service
as professionally as possible.
Electronic works orders are automatically generated from the quote
raised by your estimator or sales person, enabling the production and
YOUR
MIS shop floor team to have immediate visibility of the job requirements
Interactive sales dashboard for easy analysis including the Bill of Labour, Bill of Materials and any requisitions for stock
orders needing to be made.
Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UK
Telephone: +44 (0)121 248 2448 Email: sales@clarity-software.com
11. Clarity Software Integrated Business Solutions www.clarity-software.com
Goods & stock management Analysing & reporting
How accurately do you manage your stock levels? Get Clarity across your business
Do you know how much your wastage is costing?
Measure. Report. Analyse. Improve.
Booking stock into stores, picking stock for jobs and managing your
partial usage and off-cuts is easy with our integrated stock module. Your Data capture is one thing but interpretation is another. Clarity
business data seamlessly flows through from confirmed order to the Professional has clinical business intelligence tools integrated into
shop floor, making the whole process clearly visible and traceable. the system, so you can drill down and analyse your key performance
indicators and use them to make positive decisions.
Production & shop floor manufacturing Job costing & analysis
Lean production processes View in absolute precision your estimated vs actual costs on every job
your produce using stunning, interactive Pie Charts and graphs.
Jobs need to be properly scheduled to make sure you minimise errors,
use the correct part and stock quantities and hit your delivery deadlines. Filter jobs by combining many fields such as Customer and/or Job Type
and then study the segmented Pie Charts to see where costs were
Clarity Professional provides the capacity planning and Gantt Chart tools
saved or lost.
for you to organise and manage your workflow easily. Create job cards,
see the status of your jobs using clear traffic light indicators and have the Add time sheets and expenses to view all the job costs in one simple
power to re-schedule instantly in response to your business demands. interface, making it easy to fine tune your repeats and ensure you protect
all your margin in similar quotes.
Get lean and super-efficient in production with Clarity.
Report builder
Browser-based shop floor data collection (SFDC)
Over 200 reports are built in to your report library covering all areas of
Our simple and modern way to log production times on your shop floor
the business, giving you instant visibility of your performance at the click
uses a web browser on your local network, bringing devices such as
of a button.
iPads into play for immediate reporting from your workstation.
Learn which marketing campaigns are the most profitable, what products
With SFDC you can track your estimated vs actual production times to sell the best, how many orders are awaiting invoice and more, increasing
the second and collect information to produce employee time sheets. your awareness and synergy with your day-to-day performance.
Bespoke reports are created using advanced filters and configuration
Invoicing & accounting tools, with your customised designer enabling you to personalise and
brand them to your liking.
Raise full and partial invoices, credit notes, full and partial delivery notes
and use multiple invoicing and posting types to manage your customer Our report builder gives you the power to refine and improve.
accounting effectively and proficiently.
Sage, Sage Pastel and QuickBooks integration
Clarity Professional dynamically links with Sage Instant, Sage 50, Sage To see the incredible impact Clarity Professional
200, Sage Pastel and QuickBooks accounts software. has on your business, call us today on
This saves hours in double entry, passing invoice and credit data and +44 (0)121 248 2448
sharing nominal code structures.
www.clarity-software.com/pro
Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UK
Telephone: +44 (0)121 248 2448 Email: sales@clarity-software.com
12. Clarity Software Integrated Business Solutions www.clarity-software.com
Delivery & onsite Important documents such as site plans, design drawings and entrance
installation tracking passes can also be sent to and stored in the device. It’s true mobile
working synchronising directly back to your office-based MIS.
Track, manage and sign off your on-site jobs
After your team has ensured precision and quality in the production of
your jobs, you need to know that the delivery and fitting is being carried
out to the same exceptional standard.
With the Deliveries module in Clarity Professional you can manage your
fitting and delivery schedule electronically from start to finish, giving you
increased visibility and control of your projects.
Deliveries is a ground-breaking module that sits alongside Production
and Invoices in your Clarity Professional system. It enables you to create
and schedule delivery jobs once the production process has been
YOUR
completed, making them visible in your Clarity calendar. The status of MIS
the job is colour-coded, making it easy for you to interpret at a glance Scheduling & editing your delivery in Clarity Professional
whether the job is completed or still on-going.
Improving your service
Customer satisfaction is the key to repeat orders and bigger
opportunities. Clarity POD furnishes your site teams with the ability to
take sign-off signatures from your customers directly onto their device,
documenting evidence of their satisfaction and kick-starting your post-
sales process.
And your site teams can leave knowing that all the required
documentation is already with you, making huge savings in travel costs,
paper and time to return information back to the office.
Quick and organised POD means that invoices can be raised
YOUR promptly, any delivery disputes are eradicated and you have cash
MIS
in your bank quicker.
Calendar view in Deliveries
The Deliveries Module sends the job directly via 3G or Wi-Fi to the Clarity
Proof of Delivery Apple or Android app that your external team use out on Deliveries is the missing piece of your business workflow, saving
site. The app is available as a free download to anyone with an Apple or hours in needless paper-based administration and improving your
Android mobile device, giving you complete flexibility on who can receive customer service.
your jobs, whether they are internal employees or third party contractors. The result of a fully joined up system is a fluid combination of critical
The Clarity job reference number is assigned to each job that you push business information from all departments, enabling your company to
to your on-site teams. Images of job progress and completion can be reach its true potential and take giant strides towards unprecedented
taken on site using the mobile device, with job notes logged alongside them. profit levels. Experience it today.
Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UK
Telephone: +44 (0)121 248 2448 Email: sales@clarity-software.com
13. Clarity Software Integrated Business Solutions www.clarity-software.com
Clarity Proof of Delivery
Mobile App
Now you can be more mobile and work smarter
with the ultimate mobile tool for managing your
deliveries, fittings, installations and on-site jobs.
Destination & Communication
• See the job reference and location address
• Use the Maps app to pinpoint your site location
• One touch to call or text your client
• Receive documents and notes relating to the job
Tracking the Job Progress
• Work through a list of individual job items
• Start, Stop, Hold and Complete jobs in real time
• Add valuable job notes during the process
• Push visibility of progress to the Deliveries Module
Photo Evidence & Sign-Off
• Take photos of your work using your device
• Get an on-screen signature from your client
• Automatically time-stamp your evidence
• Sign the job off directly from site
www.clarity-software.com/mobile
Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UK
Telephone: +44 (0)121 248 2448 Email: sales@clarity-software.com
14. Clarity Software Integrated Business Solutions www.clarity-software.com
Outstanding customer service Our dedicated support team
At Clarity Software we work for you, so providing We’re always here to help with your software
outstanding service is our number one priority. Implementing a new system is exciting and rewarding. To ensure you
From the moment you make contact with our team our service begins, reap the benefits as early as possible, our dedicated team of support
with our sales and product specialists helping you identify the key engineers are just a phone call or email away.
benefits and investment returns that are unique to your business.
YOUR
MIS
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MIS
Dedicated support team
Regular customer workshops & user group meetings Telephone support from our UK-based help desk
Based in the middle of the UK, our telephone support line is open during
A choice of purchase and rental options office hours so you can call in with your questions and get them resolved
quickly and efficiently by real people. All calls are logged in our system.
Depending on the products and services you are choosing, Clarity
Software offers a choice of options to suit your requirements. Conveniently log queries through your website account
Renting your software To make life even easier, you can log queries through your
clarity-software.com website account and it goes straight into our call
If you are renting the software using our SaaS (Software as a Service) logging system. In your account you see your call history and access a host
options, full support and software upgrades are normally included within of other superb service functions’ documentation and training materials.
your monthly payment.
Purchasing your software outright
If your strategy is to buy the software outright and the option is available
to do so, then you can ensure your system is supported, kept up to date
and maintained by taking a support contract alongside your purchase.
support@clarity-software.com
YOUR
MIS
Log queries directly through our website
Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UK
Telephone: +44 (0)121 248 2448 Email: sales@clarity-software.com
15. Clarity Software Integrated Business Solutions www.clarity-software.com
Solid training for the best ROI Our long term commitment to you
Our customers testify that the biggest investment New features, new services, new rewards
returns come from good system training
Clarity Software is constantly updating its software products with ground-
Your staff need to be performing to the best of their ability and harness all breaking new features that drive your industry into new territories.
the savings and profit gains from within the system.
Our world-class team of developers respond to market and individual
It’s proven that solid training on implementation is fundamental in needs with many of the new releases influenced by the priceless
driving faster returns, creating a happier, more motivated workforce that feedback logged in our Suggestion Box.
improves your results.
But we know the importance of forming strong relationships with
As your company grows, with new staff and system requirements you at every juncture, which is why we invest in regular customer
developing, Clarity Software offers a number of training options for you to communications and keep you in touch with all developments at Clarity
take advantage of and unlock new ways to improve your processes. Software HQ.
Training workshops Account managers
Clarity holds regular training workshops at our UK headquarters, offering Our experienced team of account managers look after you throughout
your staff the chance to come and improve their skills with like-minded your implementation and beyond, addressing any concerns and teething
Clarity users and find out some golden hints and tips from our experts. troubles that you may have as you migrate to Clarity.
Onsite training Webinars
If you have more targeted aims and objectives, then our support & We operate regular Webinars for our customers, giving you the
installation team can structure a tailored day and train you at your chance to see new modules, new products and new ways of working
premises. These can be to one or many employees, depending on your demonstrated over the internet.
needs and capacity.
Web training
Using the internet we can provide personalised interactive training Contact our team today
sessions without the need for you to incur travel expenses. These are
available in hourly slots and can be scheduled at any time during our
office hours.
With over 23 established years in the MIS,
Help documentation & videos CRM and business software industry,
Throughout our software products you will find detailed help sections, Clarity Software can help make your business
getting started guides, links to online videos on our YouTube Channel dreams a reality. Speak to us today.
and more, making your experience with Clarity smooth and enjoyable.
Tel: +44 (0)121 248 2448 www.clarity-software.com
Clarity Software, 7 The Pavilions, Cranmore Drive, Solihull, B90 4SB, UK
Telephone: +44 (0)121 248 2448 Email: sales@clarity-software.com