Merlin Software for Vacation Ownership presentation for the ARDA World conference in Las Vegas April 2014 showing what Merlin Software can offer, Merlin's main features and the benefits of cloud computing and software as a service (SaaS). Merlin Software is the leading provider of cloud based software for the timeshare and vacation ownership inudustry with marketing, sales, property management, reservations and accounting modules. It provides all the software you need to run your entire resort.

1. WITH CLOUD COMPUTING
HEAD FOR THE CLOUDS
FROM MERLIN SOFTWARE

2. Welcome from Merlin Software
“Your chosen software should save
you more than it costs you in time,
money & frustration.”
Mike Pnematicatos,
Chief Architect Merlin Software

3. Resort Software: Why you need it
• Business is too big for manual processes
• Automate procedures
• Increase staff efficiency
• New working practices - remotely in real time
• Save money
• Generate income

4. Old Technology
• On premise
• Pay for upgrades, communication links &
licenses
• Large upfront costs and ongoing fees
New Technology
• Cloud-based data centre
• All upgrades included
• Totally flexible & scalable
Old Technology New Technology

5. Cloud Computing: The benefits
 The latest technology without major investment
 Pay for what you use
 Easy & fast deployment to users
 Monthly payment plans
 Increased performance & productivity
 Multi user access
 No file transfers

6. Cloud Computing: The benefits
 On demand scalability, flexibility & mobility
 Requires fewer in-house operational staff
 Peace of mind
 Disaster recovery & security
 Reduce environmental impact
 Reduced IT labour costs
 Access data anytime, anywhere on any device

7. Move to the Cloud: With Merlin
The #1 provider of enterprise
cloud computing software as a
service to the vacation
ownership industry today

8. Key Features: Merlin Software
 ASP/hosted application
 Latest version always available
 Worldwide real time access 24/7
 Completely mobile
 Website interactive
 Secure

9. Key Features: Merlin Software
 No upfront purchase
 No maintenance or upgrade fees
 No server hardware costs
 No server software license fees
 No IT staff to run, install or back up
 Multi currency
 Live data to all sites & head office

10. Key Features: Merlin Software
 Sales, contracts & commissions
 Marketing, CRM, telemarketing & database marketing
 Property management, housekeeping & maintenance
 Front office, reservations, reception, concierge, interface
with PBX, POS, credit cards & key cards etc.
 Back office, maintenance fee billing, mortgages &
collections
 Integrated, double-entry accounting system, billable &
receivable

11. 5
Member
website
6
Online
rentals
3
Front
office 4
Back
office
1
Marketing
2
Sales
Merlin
Software
Total Business Solution
Business activity &
consumer interaction

12. Old Technology VS Merlin
Software
 Only provider of SaaS for the vacation ownership industry
 One single database, fully integrated modules
 No long term contracts
 Complete business process & GAP analysis
 User acceptability testing
 All generic enhancements made FOC
 Always served the latest version
 Unlimited users, properties & members

13. Old Technology VS Merlin
Software
 24/7 real time data across your business sites
 Seamless interactivity for everyone
 Project managers with industry experience
 New & easy app development
 Clients & support in your region & time zone
 Full business operations manual
 Full system operations manual

14. Old Technology VS Merlin
Software
• “Why buy old technology?” Mike Pnematicatos, Merlin Software
• “It may not always be profitable at first for businesses
to be online, but it is certainly going to be unprofitable
not to be online.” Esther Dyson
• “Organisations that fail to embrace cloud computing as
part of a new way of working will struggle to survive
beyond the next decade.” Dr. James Bellini, futurologist

15. The team: Merlin
Software
 Mike Pnematicatos
 Property developer
 Globally respected visionary & innovator
 Developed first points system in SA 1988
 First fractional development in SA 1986
 Developed in-house software since 1983
 Representatives in SA, USA, Spain, UK & Australia

16. The team: Merlin
SoftwareMike Pnematicatos Mike Ashton Martine Pnematicatos Kyle Pnematicatos

17.  Timeshare &
Fractional resorts
 Private Residence
Clubs
 Hotels and condos
 Rental
companies
 Management
companies
 Sales centres
 Marketing
companies
 Re-sale companies
 Exchange
businesses
Who can use Merlin
Software?

18. Marketing Module: Essentials
Build a database of leads and clients
Record all marketing activities
Track responses
Determine response rates and costs
Profile clients
Track sales
Build complex marketing cascades

19. Sales Module: Essentials
Handle ALL types of product
Build an inventory of products to sell
Maintain control over unsold inventory
Record new sales & changes of ownership
Reflect the sale in the appropriate ledger
Calculate and credit commissions
Update ownership for maintenance fee billing

20. Front Office Module: Essentials
Reservations for all types of members
Front desk check in and out
Housekeeping and unit maintenance
Track reservations
Manage rental pool and exchange inventory
Interactive pages allows bookings directly from
your website

21. Back Office Module: Essentials
Handle multiple companies with separate
accounting records
Include a fully functional accounting package
Caters for multiple currencies
Records sales and tracks sales debtors & internally
financed debtors
Bills maintenance fees & tracks collections

22. Reporting and more:
Essentials
Handle ALL types of product
Build an inventory of products to sell
Maintain control over unsold inventory
Record new sales & changes of ownership
Reflect the sale in the appropriate ledger
Calculate and credit commissions
Update ownership for maintenance fee billing

23. Merlin Software’s Interactive Pages
Allow your members to service themselves
Directly from your website
With all data collected into Merlin in real
time

24. Interactivity: Online member services
• Your members & guests are online NOW
• Expect resort to offer interactive facility
• Features your website should offer:
• Log in to their personal account
• Make changes to their personal details
• View their ownerships
• Search for availability
• Make & amend reservations
• Pay management fees online
• All online in real time & saved to one database

25. Interactive pages

26. Interactive pages

27. Access: when, where & how you need it

28. Apps & Widgets
Telemarketing
Check in/out
Payments
Tour booking

29. App in production
Invoice
Company Merlin Demo Company Ltd Currency USD
Invoice Multiple Days Yes
Transaction Date 04/06/2012 To Transaction Date 10/06/2012
GL Account 1234567
Item Category Resort Management Item Annual M Fee
Quantity 1Rate 500.00 Amount USD 350.00
Enter Own Remarks Yes
Remarks entered below will be used for ALL transactions created. Un-tick the box above to use System Generated Remarks.
Remarks
Check System Remarks
Save Clear Abort

30. Partner Interface

31. Industry Game-
changer
 One software
 Internet based
 Log in and go
 Multiple users
 Multiple locations
 Anywhere
 Anytime
 Any device
 Any currency
 Any product

32. Questions?
More Information?
www.quickmerlin.com
mikea@quickmerlin.com