Onwubiko Emmanuel

Nigeria Nigeria

Head Kaspersky Technical Support Engineer at Business Solution

Technology / Software / Internet

• Provide technical support for corporate clients via telephone, email, web, and chat • Identify and troubleshoot software and system issues/errors • Keep up to date on technologies used by our customers • Other duties and responsibilities may include onsite customer visits, trade show support, supporting training and professional services initiatives • Provide customers with best-in-class support. • Second Level Support for all Distributors, Partners and contracted Customers • Analyse and validate escalations from 1 st level • Document and record all activities and communication with customers and partners • Test new software builds • Working closely with other Kaspersky engineers, othe...