Guru Group Meeting 7 July 14 - Thought Piece - Peter Cheese
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This was one of the presentations given at our Guru Group Event on 7 July 2014 at Aston University, Birmingham. The theme of the day was around the future of engagement, to engagement in the future
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Guru Group Meeting 7 July 14 - Thought Piece - Peter Cheese
- 1. From the future of engagement to engagement in the future… Thought Piece Peter Cheese CEO CIPD
- 2. A new set of ‘norms’ Economy Value Work Workplace Workforce Networked, Collaborative, Flexible Formal Organization and Informal Social System Structures More volatile and less predictable Continued shift toward Intangibles Increasingly Increasingly Increasingly Increasingly More diverse, more demandingIncreasingly
- 3. • Source • Attract • Select • Orient • Train • Develop • Reward • Move through the Organization Welcome to our Company Orientation begins here So are our People Management practices good enough? Where are your biggest challenges today? Where will they be tomorrow?
- 4. Engagement - A rose by any other name… Voice Empowerment Recognition Support Playing to strengths Meaning Purpose Well-being Energy! The extra mile Passion Alignment Collaboration Shared values Commitment
- 6. Edelman Trustbarometer 2012 A crisis of trust?
- 7. Edelman Trustbarometer 2012 Price fixing Media scandals NHS scandals Phone hacking MPs expenses Banking crisis Food chain corruption A crisis of trust?
- 8. Prevalence of Trust in Leaders Factors that drive trust Kennexa Work Trends Report 2013 Ethical behaviour seen to be an issue Fewer than two-fifths of CEOs have ethics at the heart of business decisions Half say their organisation prioritises financial performance over ethics ILM/Management Today Trust Index 2012 Rebuilding Trust
- 9. An engagement deficit? CIPD Employee Outlook survey, Spring 2014 0 10 20 30 40 50 60 Engaged Neutral Disengaged 37% 60% 3%
- 10. Contextual drivers WERS 10 15 20 25 30 35 My job is secure My job requires I work very hard 2004 2011
- 11. What drives transformational engagement? Drivers of Engagement • Purpose • Autonomy • Mastery Enabled by • Leadership providing a strong strategic narrative • Engaging managers who focus their people and give them scope • Employee voice throughout the organisation • Organisational integrity – values are reflected in behaviours
- 12. The essential role of the manager
- 13. Employee Voice – a two way process • Individual and collective • Forums, surveys • Representative bodies • Social media • Projects and processes
- 14. SHOW ME THE NUMBERS! What gets measured gets done But not everything that can be counted counts Too much data, too little The importance of measurement and insight
- 15. @SimonHeath1
- 16. Engagement is a strategic issue Need measures that provide visibility and insight Starts from the top, links to purpose and values, roles, opportunity, recognition Develop and train managers, and hold them accountable Provide for the continual channels of feedback, employee voice In conclusion…