muHive, (http://muhive.com) is a SaaS based customer engagement product across social networks, blogs, websites and email designed for scalability with powerful automation at its core. Its state of the art automation engine enables brands to discover and engage with their customers on all contemporary channels on the web in real time. You can use muHive for the purposes of Marketing, Branding and customer experience management.

1. Real time multi-channel customer engagement –
Automated!

2. There is a shift in the
way of doing Marketing
and Sales

3. Shift
in
marketing
From transaction To meaningful
interaction

4. Shift in brand behaviour
Customer Acquisition
• Sales driven
• Traditional marketing
Customer Conservation
• Life Time Value driven
• Effective customer interaction
Experience driven economy
Contemporary economy

5. • Customers seek instant
answers and gratification.
• Marketing moving towards
holding customer’s attention.
• Customers expect answers
from brands in less than 2
minutes.
• Phones offer multiple
avenues of communication.
Mobile phones = first screen
Solution is great customer experience
Right answers at the right time

6. Conservation = Conversation
• Quality conversations [4]
– Accurate content
– Minimum turnaround time
– Sustained productive engagement
• Maintain communication between multiple
stakeholders in decision making
"Marketing is more about the conversation now. Can our
competition morph their mentality? We come at it differently
and push the consumer experience and two-way discussion”

7. How do you scale your
ability to have quality
conversations such that
each customer feels
valued?

8. What
What
Offers

9. muHive is SaaS based real time customer
engagement product for all channels on the web
with a strong focus on automation

10. Automation is our USP
Scale to thousands of conversations with intuitive drag-n-drop
automation in muHive

11. Website Widgets
Engagement channels
Social Media Email

12. How muHive can help your brand
Human like
engagement
at scale
Presence on
multiple
channels
Proactive
responses
Brand and
Reputation
management

13. Benefits of using muHive
Empower
your
decision
makers
Evolve from
monitoring
to
participation
Listen,
analyze and
engage with
one
dashboard Integrates
well with a
Brand-
Agency
model

14. Teams, roles & moderation
capabilities
Powerful automation
To create enterprise grade
workflows
Real time analytics tailored to your
business goals.
Integration with 3rd party services
like Basecamp, Zoho CRM and your
internal systems.
Built for the enterprise

15. Impact
• Brand anywhere! Instantly expands the
outreach of this effort with multi channel
engagement
• Upsell to influencers and early adopters
– Keep evolving record of customer conversation
• Reduce support and inquiry costs while
increasing engagement efficiency
• Manage feedback and ideas

16. thank you for
your time
You can reach us at sales@muhive.com
Or call us at +91.80.3075 2666