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@JBBC
It always amazes me that in healthcare we spend
millions building solutions that the end users don’t
want.
Why?
Well often we are never asked.
Would Amazon build a platform without consulting
the end user?
Would General Motors produce a new car without
understanding their consumer?
So why do we do it in healthcare?
Michael Seres @mjseres
@JBBC
@JBBC
(Source: Dahlgren and Whitehead 1991)
@JBBC
“In the milieu of technological
advances, we often overlook
the low-tech, analog human.”
- Jordan Shlain M.D., Founder
HealthLoop
@JBBC
@JBBC
@JBBC
“People talking to each other”
- Susannah Fox
(ex) Chief Technology Officer of
the US Department of Health and
Human Services
Healthcare Innovation: Made With Patients
Healthcare Innovation: Made With Patients
Healthcare Innovation: Made With Patients

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Healthcare Innovation: Made With Patients

  • 1.
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11. @JBBC It always amazes me that in healthcare we spend millions building solutions that the end users don’t want. Why? Well often we are never asked. Would Amazon build a platform without consulting the end user? Would General Motors produce a new car without understanding their consumer? So why do we do it in healthcare? Michael Seres @mjseres
  • 12.
  • 13. @JBBC
  • 14.
  • 15. @JBBC
  • 16. (Source: Dahlgren and Whitehead 1991)
  • 17. @JBBC
  • 18.
  • 19. “In the milieu of technological advances, we often overlook the low-tech, analog human.” - Jordan Shlain M.D., Founder HealthLoop @JBBC
  • 20. @JBBC
  • 21.
  • 22. @JBBC “People talking to each other” - Susannah Fox (ex) Chief Technology Officer of the US Department of Health and Human Services