An overview of ET's Service department

1. ET Service Presentation June 2010

2. Why do you need a Service Contract?

4. Why have an ET service contract?

9. Value for Money

13. The Workshop

14. KPI’s

15. Testimonials

20. ET Customers – Industrial & Government

21. ET Customers – Local Authority

22. The ET Service Team Technical Services Manager Nigel Macefield Customer Support Team Leader Paul Norman Customer Support Administrator Clare Syred Technical Support Alan Fender Customer Support Administrator Florence Trehet

23. Supplier Factory Training

24. How we work

25. Our service database monitors and logs service calls with unique incident numbers

26. Engineer tasks are entered into our electronic scheduler, and automatically emailed to each engineers Blackberry