A presentation summarizing the concepts from this book.

1. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542
August 21, 2019
krt4@williams.edu
x3542
Kevin Thomas
Learning & Development Manager
Change Intelligence:
Use the Power of CQ to Lead
Change That Sticks

2. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542
1. Overview of the model
2. Self-assessment in action
3. Reflection and consultation
Agenda

3. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542
Old Paradigm of Change
Management
New Paradigm
“Overcoming resistance” Seeing resistance as data about the
work we as leaders need to do.
Doing something to other people. Doing things for the sake of others
Change in spite of people. Partnering with others
Controlling others Self management
“Do unto others as WE would have
them do unto us.”
“Do unto others at THEY would have
them do unto us.”

4. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542
When … Choose tactics from this menu …
They don’t want it. Engage the heart.
They don’t get it. Enlighten the head
They can’t do it. Equip the hands.

5. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542
• Similar to handedness
• We may develop skills in our less preferred style
• We will tend to gravitate to seeing change through the
lens of our preferred style.

6. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542

7. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542
1894

8. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542

9. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542
• Acknowledge
• Deploy
• Avoid
• Plan
• Team

10. Kevin R.Thomas, Manager, Learning & Development · Office of Human Resources · kevin.r.thomas@williams.edu · 413-597-3542
Kevin Thomas, krt4@williams.edu , x3542
Change Intelligence
• Program evaluation form
• Program materials