EPSS 500 provides contextual, just-in-time, electronic performance support to users of applications such as SAP, Oracle ERP, IFS, Infor, Epicor, and other ERP products as well to users of the widest range of other application software – both packaged and internally custom developed.

1. Product Datasheet (R7.5)

2. EPSS 500 – Product Datasheet
EPSS 500 is the industry leading enterprise software suite that helps businesses
manage their IT driven business process transformations successfully.
The EPSS 500 delivers a combination of learning, performance support and process
improvement capabilities. It offers advanced process capture, process documentation,
simulation, eLearning & context-sensitive help features to enable IT and business units to
implement business transformations with minimized risk, better user adoption, faster
time to competency, continuous process improvement and higher ROI.
BENEFITS Business Process Capture
EPSS 500’s pioneer capture technology records user interactions on
 Increase end user business applications. Its unprecedented, accurate & comprehensive
adoption capture includes a motley of business applications such as Mainstream
+

Windows, Java, Green screen, IE/Firefox browser based applications,
 Reduce training / support Enterprise applications such as SAP, Oracle, MATLAB, and PeopleSoft to

costs name a few, CAD (CATIA, UGNX, etc.) & .NET applications. EPSS 500 is


also the first to capture on the Citrix environment.
 Improve knowledge

transfer efficiency by Collaboration & Generation of Content

saving SME time & cost A Subject Matter Expert’s procedural knowledge and best practices are

inherent in the process; automatically captured and can be reused collaboratively by multiple

reducing load on the SME; authors in diverse geographies, editing quickly and efficiently in

eliminating errors in response to varying business processes. A single authoring session can

knowledge translation be used to generate automated documentation, interactive & media-

and preserving the SME’s rich simulations, eLearning & context-sensitive support in multiple

complete knowledge languages to meet the localization needs of users in different countries.


 Preserve, distribute & Context-Sensitive Support (Electronic Performance Support

grow the organization’s
System)
knowledge; empower
EPSS 500 provides end users with just the required and the right
employees & establish
amount of information, at the moment of need in order to improve
organization-wide
their competence. Changes in processes can be rolled out readily &
consistency by reinforcing
policies, procedures, practices can be made available immediately
global procedures
across the organization. This context-sensitive support increases end
user retention, reduces help desk calls, assures process compliance and
 Increase end user
increases user adoption.
retention; decrease time
to competency;
Track & Measure User Competence
accelerate user adoption
Use EpiTracker to track & report key performance metrics such as
average score, pass/fail rates, number of attempts, time taken for the
 Accustom users to adopt
different simulation modes, etc. Also incorporate feedback from end
changes faster and
users. The reports obtained can be exported to a SCORM compliant LMS
thereby enhance their
as well as to Microsoft Excel for further analysis & reporting.
productivity
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3. EPSS 500 – Product Datasheet
FEATURES
Capture a wide range of Collaborate Provide context- Track & report key
+
applications to produce asynchronously to sensitive, just-in-time performance metrics
documents, simulations, author content. Check- support to end users; and export to a SCORM-
eLearning & in, check-out & version roll out process changes compliant LMS using
performance support in control files. Obtain & updates readily EpiTracker
multiple languages using automatic alerts &
a single authoring integrate legacy content
session.
EPSS 500 Workflow
All trademarks and logos are property of their respective owners
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4. EPSS 500 – Product Datasheet
Features Who use EPSS 500?
Who use EPSS 500?
 Epiplex500 generated content: This includes Process Managers
Documents, training, simulations, eLearning &  Standardize business processes
performance support (cue cards) +
+  Create & distribute process knowledge rapidly
 Decrease time to competency & performance
 External Content: Epiplex500 generated
 Ensure process compliance
content can be integrated with external, 3rd
party & legacy content Business Unit Heads
 Decrease costs & timelines of projects
 ERMS: Facilitates collaboration by multiple involving enterprise applications
authors in diverse locations. Also provides
version control of files & automatic alerts for  Improve employee productivity
files that have been modified  Improve time to operational efficiency
Business Transformation Groups
 Context Framework: This component of EPSS
500 helps in mapping content to a specific  Reduce dependence on external providers with
context; associating content to a business a solution that gives them greater control &
process. After association of content, it should simple tools to change business processes
be put up in a place (EPSS server) from where it  Decrease time & costs of business
can be pulled / accessed when required. There
transformation projects
are two ways of putting the content there –
directly or through the ERMS Change or Transition Managers
 Create rapid documentation & distribution of
 EPSS Server: This hosts the all the content – process change
documents, simulations, eLearning, cue cards,
 Capture the processes from the client and sign-
3rd party, legacy, and external. This pushes
context-sensitive content to end users at the off
time of need while performing a process  Immediate productivity, rapid adoption of new
process reduce risks of non-compliance
 EpiTracker: This is a tracking & reporting
IT heads & Implementation Managers
system for monitoring end user competency. It
tracks the usage of simulations, assessments &  Create process & application documentation
presentations (assembly of Epiplex500 and rollout training
generated & 3rd party content) by end users.  Create support & on-boarding manuals,
The tracked results can be exported to a installation guides, user guides
SCORM compliant LMS as well as to Microsoft
 Reduce error rates and ensure implementation
Excel for further reporting & analysis.
success
 Reduce Help Desk Calls
RELATED PRODUCTS Project Steering Committee Members
Epiplex500 Enterprise  Track suggest changes in during the Project
EPSS 500 Gateway – Electronic Performance development process
Support System  Reduce Post-implementation risks
EpiDOCX –Automated Documentation Tool
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5. EPSS 500 – Product Datasheet
Features & Benefits
Process Capture
Capture Wide Spectrum of Applications
Capture on mainstream Windows Java, Green screen, IE browser based
applications, Enterprise applications such as SAP, Oracle, MATLAB, and
PeopleSoft to name a few, CAD (CATIA, UGNX, etc.), Citrix & .NET applications.
Multiple User Support for Capture
When installed on a Citrix Server, Capture can be used by multiple users
simultaneously.
Capture applications robustly & accurately
Decrease post capture effort for publication-ready content. Reduce the
turnaround time for content development. All menu selections, mouse
movements and events, typing, drop down lists and other controls are
comprehensively captured. Also select the specific region in which you want to
capture using the ‘Custom size’ capture option.
Robust Capture on Citrix applications
Capture can work either from Citrix Server in which case it captures seamlessly
and robustly. In cases where because of security concerns or other reasons,
access is not provided to the server, Capture can be installed at the Citrix client
level as well. In such a case Epiplex automatically captures new windows or
dialogs and control regions. This dramatically reduces the time taken to capture
and increases effectiveness of knowledge transfer.
Employ Templates for Sentence description
Automatically generate step descriptions (sentences) for captured steps. Edit,
format or create new templates to suit the organization’s consistent style and
standard. New sentence formats can be created in different languages as well.
Capture Full Motion of objects
Enable the SME to record screen actions in the form of a full motion movie.
Useful when objects in motion have to be captured and simulated. Typically
used in engineering design applications (CAD/CAM) training where 3D objects
are used.
Record / Attach Audio
Record or attach audio files (WAV, MP3, and WMA) to any step of the business
process.
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6. EPSS 500 – Product Datasheet
Use Aliases
Some applications do not support capture of objects names like Text Boxes,
Dropdown List Boxes, Check Boxes, and Buttons etc. or may not have names for
some objects. In such cases, an alias names can be defined which automatically
get applied to the object in all future captures on the application.
Mask Images
Post capture sensitive information can be masked thereby preventing the flow
of information into the published content.
Secure & Mask Text
Post capture any field can be marked as secured and the text can be masked.
Once marked as secure, all future captures of that field will be treated as a
secure control. Permits securing of sensitive information like password fields
and Social Security Number in published content.
Develop & Edit
Preview each Process Step as an epiLearn
Get a feel of the output immediately using this feature. View the changes made
to a process step then and there without having to generate the complete
epiLearn.
Attach Audio / Video
Audio and video files can be attached to the steps of a simulation output.
Enable the transfer of the tacit knowledge of the developer to the end users.
HTML 5 Output
HTML 5 Output
HTML 5 output (Show mode only) is now supported in a variety of browsers and
HTML 5 output (Show mode only) is now supported in a variety of browsers and
Operating systems. Handheld devices, Google Chrome, Mozilla, iPad Safari and
Operating systems. Handheld devices, Google Chrome, Mozilla, iPad Safari and
browsers in Mac, Linux based machines are supported.
browsers in Mac, Linux based machines are supported.
Text to Speech
In addition to voice recording, Authors can also type the audio instructions as
text and convert to Speech.
Use Annotations
Provide instructional feedback in the form of hints, tips, encouragement to end
users through the various annotations types– Callouts, Sticky notes, Rollovers,
etc.
Spell Check
Check spelling in files with options to check either step-by-step in a process or
the complete process.
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7. EPSS 500 – Product Datasheet
Generate Template based Outputs
The simulation and document outputs are template based. Epiplex500 provides
various templates along with the product installation. New custom templates
can be developed through an editor. Organizations can develop and publish
content in accordance with their corporate standards, themes and layouts.
Password Protect PDF
Secure your PDFs with a password preventing unauthorized people from
sharing, viewing, printing or altering them. Document control & rights
management is crucial when dealing with sensitive content.
Create Presentations
Make a presentation with Documents, Simulations, Assessment and other
legacy content. Group the content by Chapters and display in a tree view.
Create Assessments
Create objective type tests with various question types to test the conceptual
understanding of end users. Fill in the Blank, Multiple Choice single answer,
Multiple choice multiple answer, True/False and Match the following types of
questions are supported.
Enterprise Repository Management System (ERMS)
ERMS is the web-based collaborative content management and distribution
system with the following features:
Control different versions of files
Enable different users – authors, reviewers & publishers- to modify/edit capture
files several times without overwriting the original content. Eliminate the
difficulty in tracking different versions submitted by the users.
Integrate Legacy & External Content with Epiplex500 Content
Legacy, External and Epiplex500 generated content can be ‘Checked in’ and
‘Checked out’ of ERMS. Single files of Legacy and External content are
supported.
Provide multiple level role based access to users
The 3 types of Users – Administrator, Repository Manager & End User – have
different domains of tasks/functions.
Store Content in a Central Repository
Store content in a common location for sharing, facilitating Collaborative
authoring, Content management & Authoring development workflows in
different geographical locations.
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8. EPSS 500 – Product Datasheet
Send Automatic Alerts
E-mail alerts, sent to Users of a Group when items of interest are ‘Checked in’,
modified or edited, notify them regarding any changes made. This provides
visibility on the status of the development work.
Standardize template, options and settings across all Epiplex users
Templates, sentence structure and settings can be set once and then reused by
all the Epiplex authors in an organization. This ensures that the uniformity in
usage, look and feel and best practice adoption of Epiplex is maintained in the
organization.
Electronic Performance Support System (EPSS)
The EPSS provides all the necessary and available information, required to
generate performance and learning to end users at a time when they need it the
most, i.e., while facing a doubt on the pertinent application, identifying their
contextual environment.
Associate Content to the Context
A context map is built from a recording done on the target application. The
context map is a structure that contains several identifying aspects of the
application such as control names, fields etc. It is very simple to create as this
requires the SME to simply capture the application. The content is later
associated to the context map thereby forming the Context framework. The
How now? context map is created automatically.
Provide Context-Sensitive Content
The EPSS when invoked by the end user on encountering a doubt recognizes the
context of the user and pulls up all the content associated with the context to
help the user with the issue. This content could be in the form of simulations or
documents or even cue cards, aiding the user then-and-there.
Associate External Content
Associate external content with the context; content that may not be directly
related to the context but may still be relevant to the user’s requirement. These
documents include – Policy Documents, Regulatory & Compliance documents,
Business Process diagrams, flow charts, Images & Maps, Forms & Templates,
Systems & Methods, Catalogs & Price lists, Technical Manuals, PowerPoint,
SOPs, Podcasts, URLs, 3rd party Learning material, etc.
Push content to end user automatically
Push changed policies or changed processes automatically to an end user
when they are in the particular context.
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9. EPSS 500 – Product Datasheet
EpiTracker
EpiTracker is a tracking & reporting system for monitoring user competency.
Create users & content groups. Set preferences or parameters for the
information that needs to be tracked for the different content types used by
end users. Apply common filters to all generated reports and display key
performance metrics including:
 Users with results more/less than a specified score
 Users who have passed/failed (obtained more than a certain pass score)
 Users who have passed/failed
 Reports within a specific period of time
Export or pass the tracked results to a SCORM compliant LMS.
Epiplex500 License Management System (ELMS)
The ELMS is the license management system, for organizations, to optimize &
effectively use their Epiplex500 licenses.
Create users and assign them to groups. Allocate Epiplex500 licenses to groups.
Manage them by assigning for specific lengths of time to certain groups. Save
you the hassle of deactivating licenses as those which lapse the allotted days
will be automatically deactivated and made available for further use by another
user. Optimize & plan the usage of licenses with the useful License utilization,
availability & allocation reports, obtained daily, weekly or monthly and can be
exported to Excel or even printed.
About Epiance
Epiance is the leading provider of enterprise software that helps companies manage their IT driven business
process transformations successfully. Our products deliver a combination of learning, performance support and
process improvement capabilities that de-risk business change and increase productivity. Epiance can be found
on the web at www.epiplex500.com.
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10. EPSS 500 – Product Datasheet
Our History
Epiplex500, an award winning technology, has been in the market since 1995,
enabling customers to capture or record business processes on Mainstream
Windows, Java and Green screen applications. Customers are able to generate
Automated Documentation & Interactive Simulations.
Epiplex500 also offers the ability to rapidly create e-learning objects and
delivers fast context sensitive Live ‘in-application’ Desktop support (EPSS 500).
Further modules of Epiplex500 product suite allow customers to benchmark,
measure and analyze performance in order to build Performance Improvement
Solutions. Epiplex500 has a global reach through its extensive network of
partners. Its modular packaging, comprehensive output options and competitive
pricing makes it a leading provider in knowledge capture & transfer, Business
Process Support and organizational learning.
Epiplex500’s marquee global customers come cover a broad range of industry,
government and commercial sectors, including Accenture, Carnival Cruise Lines,
Capgemini, Hewlett Packard, Hitachi Engineering, Suzuki Motor Corporation,
Honda R & D, Samsung, the United States Department of Justice, the Australian
Department of Defense plus many local and regional agencies.
Contact Us
Please mail us at epiplexsupport@epiance.com or support@epiplex500.com.
You can also call our support helpline number as below:
Asia Pacific +61 363 491 215
India, Middle East & Africa +91 80 4178 5119 / +27 213 002 355
Europe +44 207 099 9522
Americas +1 408 627 7302 / 1 408 914 2665
This document is a copyright of Epiance Software Pvt. Ltd. and all rights are reserved. It is submitted under strict commercial
confidentiality. No part of this document may be reproduced or disclosed in any form, conventional or electronic, for any reason to any
third party without prior written consent from the authors.
© Epiplex500 Page 10 of 10 2012